the best experience, both through direct assistance and pointing them in the direction of the growing self-service capabilities of the Platform.The Business SupportManager has responsibility for managing the day to day running of a group of Platform Support Analysts, ensuring they deliver … an exceptional support service to all our clients.The role will normally be based in our office in Bishopsgate, London, although at present the team is also working from home. Part-time working remotely can be accommodated. The Support Desk operates on a rota system between 8am … consider both full-time and part-time applicants.Main DutiesManaging day to day running of helpdeskProviding an escalation-point for clientsContinuous improvement of the support processEnsuring Platform service and incident SLAs are metAssisting the Platform SupportManager with recruitment/Resource planningProvide Structured objectives/ more »
ways of working and transitioning into a product-led organisation at scale.Together we are building a better BA (British Airways).Job DescriptionAs an ApplicationSupportManager, you will be working with our Product teams in one or more of our domains within the BA Digital Delivery … Team to bring agile change to life and apply SAFe as an overarching umbrella.Purpose of the role The ApplicationSupportManager holds a pivotal role within our organisation, ensuring seamless planning, implementation, and production support. You are entrusted with the accountability of coordinating closely with end … user clients to foster robust relationships, and diligently responding to both critical and routine applicationsupport requests. Your role is instrumental in liaising with software vendors and consultants, ensuring that development and support processes are well-coordinated and align with the organisation’s standards and objectives. more »
City Of London, England, United Kingdom Hybrid / WFH Options
Pioneer Search
ApplicationSupportManager An established Lloyd's Market insurer are looking to hire an ApplicationSupportManager that can oversee the ApplicationSupport team that support a wide range of insurance based products that are either from third … party vendors or have been built in-house. As the ApplicationSupportManager , you will need to have experience using applications such as Guidewire, Eclipse and other insurance applications and be able to manage the vendor support teams as well as the … in it for you? Great benefits. Clear pathway within the business. Hybrid working in the centre of London. If you are an experienced ApplicationSupportManager with London Markets experience then I highly recommend contacting me: Email: metin@pioneer-search.com Telephone: 02038286956 #LondonMarkets #Lloyds #SpecialtyInsurance #ApplicationSupportManager more »
Job summary ApplicationsSupportManager - Band 8a The Clinical Systems Team is recruiting to this position to manage a team of applications specialist support staff responsible for the support, configuration and maintenance of Cerner Millennium, Barts Health's electronic health … has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment. We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band. Job description Job responsibilities We are dedicated … Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. more »
ApplicationSupport Team Manager Lead a team dedicated to ensuring the availability, functionality, and performance of all core business applications, supporting essential business processes. You will collaborate closely with business users, Product Owners, and third-party support partners to manage, diagnose, and resolve … issues while proactively monitoring and supporting the applications. Responsibilities: Provide daily support for core business applications across all regions (including SAP ERP, HR/HCM, ecommerce, CRM, Retail POS) Lead the ApplicationSupport Analyst team, ensuring effective work allocation, SLA adherence, identifying and meeting training … needs, and improving processes. Manage escalations both internally and with suppliers, including appropriate business communications. Deliver support for all core IT business applications Maintain a thorough process for logging and assigning issues and service requests to relevant team members and external suppliers. Ensure issue resolution within assigned more »
global force, employing over 10,000 professionals worldwide. With strategic hubs in Hertfordshire and London, we are urgently on the hunt for an ApplicationSupportManager to fortify our expanding team. This pivotal role demands accountability in supporting, maintaining, and elevating our business applications, ensuring … seamless application enhancements and upgrades. The ideal candidate, our ApplicationSupport Leader, will epitomize flexibility, adaptability, and an unwavering commitment to delivering excellence in business-critical application support. Leading by example, they will oversee, mentor, and empower development, support, and operations teams, as well as collaborate … this exciting role! InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please more »