clients, and internal teams. Facilitate regular meetings, updates, and feedback loops Performance Monitoring : Track and report on programme performance, including KPIs, SLA performance scores, and continuous improvement opportunities. Use balanced scorecards for monthly and quarterly reviews Resource Management: Ensure the right capability and capacity of resources assigned to the programme. Manage resource identification, upskilling, and deployment processes tailored to More ❯
As Commercial Finance Manager, you will: Manage the cadence and calendar of commercial finance deliverables, ensuring timely insights and reporting. Develop operational and executive reporting packs, including dashboards and balanced scorecards. Run and maintain our Annual Recurring Revenue (ARR) analysis and support deeper insight into SaaS performance metrics. Build and maintain reporting templates and KPI tracking for divisional finance More ❯
the Director of Customer Care, you will: Lead, motivate, and develop a high-performing team of c.3000 people in multi-site locations, fostering operational excellence Drive delivery of a balancedscorecard across efficiency, service, revenue, and compliance metrics. Oversee first-line operations across all channels (voice, chat, social media, complaints), markets, and segments, ensuring continuous optimisation. Manage senior More ❯
