2 of 2 Remote Business Impact Analysis Jobs in London

and methodologies whilst taking ownership of translating our journey improvement insights into actionable technical requirements and user stories that drive delivery. This gives you significant exposure to both senior business stakeholders and technical teams as we diagnose user friction, design solutions, and guide their implementation across client and operational journeys. What you'll do Map and analyse end-to … end user journeys - Create detailed journey maps and current-state assessments for both client experiences and internal workflows, quantifying friction points through cost analysis, scalability constraints, compliance gaps, and operational impact metrics Lead comprehensive journey discovery - Conduct deep-dive sessions with teams to understand current user experiences, capturing both qualitative pain points and quantitative impacts including manual effort … error rates, and business costs Build evidence-based improvement cases - Transform journey insights into compelling business cases with clear ROI calculations, risk assessments, and competitive benchmarking for technical delivery teams Drive technical delivery coordination - Create detailed Jira tickets and maintain traceability between journey improvements and system changes, ensuring seamless handover to technical teams What you'll need for More ❯

and methodologies whilst taking ownership of translating our journey improvement insights into actionable technical requirements and user stories that drive delivery. This gives you significant exposure to both senior business stakeholders and technical teams as we diagnose user friction, design solutions, and guide their implementation across client and operational journeys. What you'll do Map and analyse end-to … end user journeys - Create detailed journey maps and current-state assessments for both client experiences and internal workflows, quantifying friction points through cost analysis, scalability constraints, compliance gaps, and operational impact metrics Lead comprehensive journey discovery - Conduct deep-dive sessions with teams to understand current user experiences, capturing both qualitative pain points and quantitative impacts including manual effort … error rates, and business costs Build evidence-based improvement cases - Transform journey insights into compelling business cases with clear ROI calculations, risk assessments, and competitive benchmarking for technical delivery teams Drive technical delivery coordination - Create detailed Jira tickets and maintain traceability between journey improvements and system changes, ensuring seamless handover to technical teams What you'll need for More ❯