1 to 25 of 56 CRM Manager Jobs in London

CRM Manager Department: Marketing Employment Type: Full Time Location: London Description We're seeking a proactive and strategic CRM Manager to lead the development and delivery of CRM programmes across a portfolio of leading financial institutions. In this pivotal role, you will shape data-driven strategies that enhance customer engagement, deepen loyalty, and … maximise lifetime value. You'll serve as the primary client partner, owning end-to-end campaign planning and execution, while driving performance, innovation, and excellence across CRM platforms. Key Responsibilities CRM Strategy & Planning: Develop and lead CRM strategies aligned with client goals, customer lifecycle stages, and commercial objectives. Client Liaison: Act as the primary contact for clients … leading strategic conversations, campaign planning sessions, and delivering actionable post-campaign insights. Campaign Management: Oversee multichannel CRM campaigns (email, push, in-app, SMS), driving continuous testing to optimise performance and customer experience. Data & Reporting: Monitor campaign performance and customer behaviour to develop post-campaign insights to drive continuous improvement. Cross-Functional Collaboration: Partner with internal stakeholders including Sales, Tech More ❯

Site Name: UK - London - New Oxford Street Posted Date: Dec We are seeking an experienced Global Product Owner to lead our Veeva CRM. The new Veeva Vault CRM is an enterprise customer relationship management application for biopharma companies. It connects sales, marketing, medical, with a single customer database supporting the field execution. Vault CRM enables key capabilities such … stakeholders and working closely with cross-functional teams throughout the software development life cycle to ensure effective rollout of new features in markets all over the world. Veeva Vault CRM is part of the field experience product portfolio, which will focus on bringing together data and technology capabilities to allow for the organization to become data-driven and insight … orchestrating better customer relationships whilst collaborating with other product teams to enhance the end-to-end experience of field teams. In this role you will: Manage the global Veeva CRM product backlog, prioritizing features and enhancements based on business value and strategic alignment. Collaborate with stakeholders across markets to gather requirements and ensure the CRM system meets diverse More ❯

We are looking for a data driven CRM and Martech expert to take ownership of a our customer data platform. As part of our dynamic Direct to Consumer marketing team, you will help us drive customer growth, boost engagement, and improve marketing performance across all channels. About the Role: As our CRM Data and Martech Manager … Experience with Bloomreach is a plus, but we also welcome applications from candidates with experience in similar CDPs or CRMs (e.g. Salesforce, Adobe, etc.). Key Responsibilities: Lead on CRM segmentation, campaign targeting, and automation workflows across the customer lifecycle. Act as a super user and owner of the Bloomreach platform, building strong relationships with the vendor and internal … teams. Develop, execute and track multi channel CRM campaigns, driving automation and reducing manual effort. Produce performance reports and uncover insights to improve marketing effectiveness. Champion data quality, accuracy, and compliance with regulatory requirements (e.g. GDPR, Consumer Duty). Work with marketing teams to understand campaign objectives and translate them into smart data led strategies. Create a roadmap to More ❯

solutions that are reshaping the world of regulatory compliance. Role Summary CUBE is a rapidly scaling Reg Tech leader, growing at % per year both organically and through acquisition. The CRM Manager will be responsible for overseeing and building out our corporate technology systems, ensuring that the suite and Corporate IT function aligns with our business needs and … strategic goals. Key Responsibilities: The scope of the role covers all aspects of the supporting systems for the business, including but not limited to HRIS, Finance, CRM, Q2C, Customer Servicing, Tax, Payroll, EOR, and Billing systems. The role will largely impact and drive improvement initiatives across all aspects of Corporate IT support. Bringing 10+ years of relevant experience to More ❯

The CRM Manager is responsible for the day-to-day administration, enhancement and optimisation of the Microsoft D365 Sales platform. This role supports Sales and Marketing teams by leading CRM enhancements and managing change processes, delivering improvements and ensuring a high level of user adoption. The CRM Manager will take ownership of business … analysis activities, including requirements gathering, user story creation and UAT coordination in collaboration with our IT team. What You'll Do: CRM Platform Management Act as the primary point of contact for D365 Sales ('CRM') and associated marketing tools (e.g., ClickDimensions), overseeing day-to-day usage and coordination with IT for any technical configurations. Coordinate with the IT … Monitor platform performance and usage, identifying opportunities for optimisation. Stay up to date with new Dynamics 365 features and functionality, recommending improvements. Support cross-functional teams by ensuring the CRM is effectively aligned with sales and marketing processes. Business Analysis & Change Management Analyse current business processes and systems to identify areas for improvement. Gather and document business requirements from More ❯

Dynamics 365 CRM Manager 12 month fixed-term contract, £50,000-£65,000 per annum + benefits, hybrid (c. 1 day per week in London) We're looking for a Dynamics 365 CRM Manager to take a leading role on the rollout of our client's new Dynamics 365 CRM system and ensure … acceptance testing and support data migration. Train staff and document processes for long-term use. Develop reports, dashboards, and integrations with other systems. Requirements: Proven experience delivering Dynamics 365 CRM implementations, particularly in the public sector. Skilled in stakeholder management and third party management. Strong understanding of public sector environments and data protection regulations. A strategic thinker with excellent More ❯

Dynamics 365 CRM Manager 12 month fixed-term contract, £50,000-£65,000 per annum + benefits, hybrid (c. 1 day per week in London) We're looking for a Dynamics 365 CRM Manager to take a leading role on the rollout of our client's new Dynamics 365 CRM system and ensure … acceptance testing and support data migration. Train staff and document processes for long-term use. Develop reports, dashboards, and integrations with other systems. Requirements: Proven experience delivering Dynamics 365 CRM implementations, particularly in the public sector. Skilled in stakeholder management and third party management. Strong understanding of public sector environments and data protection regulations. A strategic thinker with excellent More ❯

Senior CRM & CX Manager, Global CIX (Mat Cover) Ref #: W162740 Department: Data Analytics City: London State/Province: London Location: United Kingdom Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than … a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview Job Title Senior CRM & CX Manager, Global CIX (Maternity Cover) Location London What began more than 50 years ago with a collection of ties has grown into an entire world, redefining … experiences at scale. This team manages all aspects of market research, customer segmentation, first party data build up and consumer activation (Acquisition and Retention) along the consumer journey (Media, CRM, Clienteling), for all brands and channels across our global organization. As part of the Global CIX organization, we are seeking an experienced, passionate and highly organised individual to join More ❯

Salesforce CRM Manager | Hybrid London | £70,000 to 90,000 | No Sponsor Visa Job Description: We are seeking a dedicated and experienced Salesforce CRM Manager to oversee the performance and operation of our client's Salesforce CRM system. The ideal candidate will have a strong background in Salesforce CRM, excellent analytical skills … and the ability to effectively communicate and collaborate with various team members. Responsibilities: Oversee the usage and performance of the Salesforce CRM platform within the organization Customize and configure Salesforce to meet the company’s needs and objectives Train staff on how to use Salesforce and create user-friendly documentation and training materials Create and maintain reports and dashboards … to track business metrics Develop and implement CRM strategies to enhance customer relationships Work closely with various teams to ensure Salesforce is effectively integrated with other systems Keep up-to-date with new Salesforce features and functionality, providing recommendations for process improvements Ensure data integrity by performing regular data audits and clean-up Manage Salesforce roles, profiles, sharing rules More ❯

Salesforce CRM Manager | Hybrid London | £70,000 to 90,000 | No Sponsor Visa Job Description: We are seeking a dedicated and experienced Salesforce CRM Manager to oversee the performance and operation of our client's Salesforce CRM system. The ideal candidate will have a strong background in Salesforce CRM, excellent analytical skills … and the ability to effectively communicate and collaborate with various team members. Responsibilities: Oversee the usage and performance of the Salesforce CRM platform within the organization Customize and configure Salesforce to meet the company’s needs and objectives Train staff on how to use Salesforce and create user-friendly documentation and training materials Create and maintain reports and dashboards … to track business metrics Develop and implement CRM strategies to enhance customer relationships Work closely with various teams to ensure Salesforce is effectively integrated with other systems Keep up-to-date with new Salesforce features and functionality, providing recommendations for process improvements Ensure data integrity by performing regular data audits and clean-up Manage Salesforce roles, profiles, sharing rules More ❯

Salesforce CRM Manager | Hybrid London | £70,000 to 90,000 | No Sponsor Visa Job Description: We are seeking a dedicated and experienced Salesforce CRM Manager to oversee the performance and operation of our client's Salesforce CRM system. The ideal candidate will have a strong background in Salesforce CRM, excellent analytical skills … and the ability to effectively communicate and collaborate with various team members. Responsibilities: Oversee the usage and performance of the Salesforce CRM platform within the organization Customize and configure Salesforce to meet the company’s needs and objectives Train staff on how to use Salesforce and create user-friendly documentation and training materials Create and maintain reports and dashboards … to track business metrics Develop and implement CRM strategies to enhance customer relationships Work closely with various teams to ensure Salesforce is effectively integrated with other systems Keep up-to-date with new Salesforce features and functionality, providing recommendations for process improvements Ensure data integrity by performing regular data audits and clean-up Manage Salesforce roles, profiles, sharing rules More ❯

OVERBURY are looking for a CRM Manager - Maternity cover 12/18-month contract London - West End About us Overbury is a dynamic, market leading brand that delivers exceptional fit out and refurbishment projects for some of the world's most iconic brands. We're 1000 passionate people working from seven offices across the UK including: London … culture and 8,000 talented people who are working to create long-term, sustainable value in the built environment. Purpose of the role Working closely with the Head of CRM and our CRM users across 8 business divisions, you will ensure Overbury and Morgan Lovells' CRM system is used effectively to support the generation of new business. … Alongside training and coaching of end users, you will help to drive and support user adoption and the continued development of the CRM system in line with business needs. Your client-facing skills will play a major part of this role, as communication with users within the business is key to understanding business requirements and turning them into solutions More ❯

whole platform who - along with Analytics teams - get to the 'why' in order to create unrivaled user experiences. As a business, we are in relatively early stages of our CRM journey but have big plans for growth. This is an opportunity to plan, manage and optimise our marketing activity by leveraging our datasets and working closely with a wide … range of stakeholders. We are a supportive and collaborative team who strive for excellence in everything we do. We are looking for a highly motivated individual with experience in CRM Campaign Management, to create engaging and converting communications across our markets. You know what good CRM looks like and have experience working with best in class tools, but … with this mentality. As Growth Marketing Manager your role will report into the Product Marketing Director within the Product Team. Your Experience Must have: Strong experience in CRM Campaign Management Background of delivering best in class growth campaigns across multiple segments and markets Experience of generating innovative and insights-driven marketing outputs with the goal of driving More ❯

CRM Database Manager London Up to £45,000 An innovative and dynamic organisation with a strong focus on data-driven marketing and customer engagement is seeking to appoint a CRM Database Manager. This is a key role at the heart of the company’s database operations, supporting growth, ensuring operational excellence, and delivering insights that shape … strategic marketing decisions. The Role: As CRM Database Manager, you will be the organisation’s go-to expert for HubSpot and database marketing. You will oversee the day-to-day management of the database, ensuring data integrity, optimising processes, and delivering actionable insights to inform marketing strategy. Key responsibilities include: Database Growth: Develop and implement strategies to … trends, propose solutions, and drive improved outcomes for both customer engagement and client-facing initiatives Skills and Experience The ideal candidate will bring: A strong background in database marketing, CRM management, or related roles Demonstrable expertise in HubSpot, particularly in segmentation, workflows, and reporting Strong analytical skills, with proficiency in tools such as Google Analytics, SimilarWeb, and other relevant More ❯

CRM Database Manager London Up to £45,000 An innovative and dynamic organisation with a strong focus on data-driven marketing and customer engagement is seeking to appoint a CRM Database Manager. This is a key role at the heart of the company’s database operations, supporting growth, ensuring operational excellence, and delivering insights that shape … strategic marketing decisions. The Role: As CRM Database Manager, you will be the organisation’s go-to expert for HubSpot and database marketing. You will oversee the day-to-day management of the database, ensuring data integrity, optimising processes, and delivering actionable insights to inform marketing strategy. Key responsibilities include: Database Growth: Develop and implement strategies to … trends, propose solutions, and drive improved outcomes for both customer engagement and client-facing initiatives Skills and Experience The ideal candidate will bring: A strong background in database marketing, CRM management, or related roles Demonstrable expertise in HubSpot, particularly in segmentation, workflows, and reporting Strong analytical skills, with proficiency in tools such as Google Analytics, SimilarWeb, and other relevant More ❯

Location | Head Office, Kingly St, London Workplace Type | Hybrid (2 Days WFH) Contract | Full Time We’re looking for a CRM Manager to lead and deliver a best-in-class CRM strategy for Russell & Bromley. In this role, you will be responsible for driving customer acquisition, improving retention, and fostering long-term customer advocacy. Working closely … with the Head of Marketing, you will leverage customer insights and CRM expertise to create an omni-channel strategy that spans across all touchpoints. This is an exciting opportunity to play a key role in driving engagement, loyalty, and revenue growth. About the Company Russell & Bromley is the destination luxury fashion footwear & accessories brand for the everyday. A leading … home to our in-house design, creative, and product studios. Do you want to be part of our next chapter? About the Role Own and execute the cross-channel CRM strategy, including measurement and reporting. Deliver targeted CRM campaigns (currently email-first) to drive customer success. Collaborate with cross-functional teams (marketing, e-commerce, retail, IT) to develop More ❯

Location | Head Office, Kingly St, London Workplace Type | Hybrid (2 Days WFH) Contract | Full Time We’re looking for a CRM Manager to lead and deliver a best-in-class CRM strategy for Russell & Bromley. In this role, you will be responsible for driving customer acquisition, improving retention, and fostering long-term customer advocacy. Working closely … with the Head of Marketing, you will leverage customer insights and CRM expertise to create an omni-channel strategy that spans across all touchpoints. This is an exciting opportunity to play a key role in driving engagement, loyalty, and revenue growth. About the Company Russell & Bromley is the destination luxury fashion footwear & accessories brand for the everyday. A leading … home to our in-house design, creative, and product studios. Do you want to be part of our next chapter? About the Role Own and execute the cross-channel CRM strategy, including measurement and reporting. Deliver targeted CRM campaigns (currently email-first) to drive customer success. Collaborate with cross-functional teams (marketing, e-commerce, retail, IT) to develop More ❯

Job Title: CRM/Email Automations Manager Location: London (Hybrid – 2 day a week in office) Salary: £40,000 - £55,000 My client is a global luxury property companies and due to growth they are looking for a CRM/Email Automations Manager to join their growing team. This is a great opportunity to … join a digitally progressive environment where CRM is seen as a key lever for growth. The Role: They're looking for a strategic and hands-on CRM leader to own and optimise our use of the HubSpot CRM, driving improvements across the full customer lifecycle—from lead generation through to retention and upsell. Reporting into the Head … of Marketing, you’ll work closely with Digital Marketing, Product Marketing, and Sales teams to create intelligent workflows, automate campaign delivery, and ensure seamless CRM integration across our go-to-market engine. This role requires both technical aptitude and strong communication skills—you’ll design and manage complex CRM workflows, then translate performance and recommendations into clear actions More ❯

Job Title: CRM/Email Automations Manager Location: London (Hybrid – 2 day a week in office) Salary: £40,000 - £55,000 My client is a global luxury property companies and due to growth they are looking for a CRM/Email Automations Manager to join their growing team. This is a great opportunity to … join a digitally progressive environment where CRM is seen as a key lever for growth. The Role: They're looking for a strategic and hands-on CRM leader to own and optimise our use of the HubSpot CRM, driving improvements across the full customer lifecycle—from lead generation through to retention and upsell. Reporting into the Head … of Marketing, you’ll work closely with Digital Marketing, Product Marketing, and Sales teams to create intelligent workflows, automate campaign delivery, and ensure seamless CRM integration across our go-to-market engine. This role requires both technical aptitude and strong communication skills—you’ll design and manage complex CRM workflows, then translate performance and recommendations into clear actions More ❯

Job Title: CRM/Email Automations Manager Location: London (Hybrid – 2 day a week in office) Salary: £40,000 - £55,000 My client is a global luxury property companies and due to growth they are looking for a CRM/Email Automations Manager to join their growing team. This is a great opportunity to … join a digitally progressive environment where CRM is seen as a key lever for growth. The Role: They're looking for a strategic and hands-on CRM leader to own and optimise our use of the HubSpot CRM, driving improvements across the full customer lifecycle—from lead generation through to retention and upsell. Reporting into the Head … of Marketing, you’ll work closely with Digital Marketing, Product Marketing, and Sales teams to create intelligent workflows, automate campaign delivery, and ensure seamless CRM integration across our go-to-market engine. This role requires both technical aptitude and strong communication skills—you’ll design and manage complex CRM workflows, then translate performance and recommendations into clear actions More ❯

our people are at the heart of our success! At QiH, we have created an energetic and target-driven culture and continuously invest in each individual. The Role Our CRM team is growing! We're on the hunt for a strategic yet hands-on CRM Manager to join our affiliate marketing business in London. This is … a fantastic opportunity for an ambitious and results-driven CRM professional who is ready to take ownership of both the big picture and the finer details. In this role, you will be responsible for shaping and executing our CRM strategy-balancing the optimisation of existing campaigns with the introduction of innovative new approaches to improve engagement and performance. … You'll lead the end-to-end management of CRM initiatives, from ideation and planning through to execution and analysis. Key responsibilities include campaign management and execution, rigorous A/B testing, performance reporting to stakeholders across the business, and the continuous enhancement of our welcome journey. If you're someone who enjoys rolling up your sleeves while thinking More ❯

over 100 countries, available in most major department stores and independent houseware stores worldwide, as well as through our rapidly growing ecommerce channel. We are looking for a talented CRM/Email Manager to join the Ecommerce Team on a maternity cover 12-month fixed-term contract. Reporting directly to the Head of Digital Marketing & CRM … day management of the Email Marketing Executive. What you will be doing: Oversee the retention strategy to achieve customer retention targets and increase revenue from existing customers through effective CRM strategies, channel execution, and understanding of current customer behaviour. Manage the company's loyalty programme-management, analysis, and optimisation. Own and manage the email marketing strategy-planning, overseeing briefs … creative and A/B testing plans, reporting, and driving performance through both broadcast and lifecycle journey-building. CRM customer data reporting and analysis-tracking shopping behaviour of new and existing customers, building weekly, monthly, and yearly reports with actionable insights. Own and manage the SMS marketing strategy-planning, A/B testing, reporting, driving performance, and managing spend. More ❯

Job Summary: Company: Live Nation Department: International Data Location: Farringdon, London Working Hours: Full time Job Type: Permanent Role Description The CRM Manager, International will lead our CRM and audience activation programs across Live Nation's international markets. This is a hands-on role responsible for Salesforce Marketing Cloud (SFMC) operations, audience management, email optimisation, and … campaigns, and ensure governance and compliance. What it's like to work in the Team You'll be part of Live Nation's international data and audience team, driving CRM excellence and audience activation programs. You will work closely with data, marketing, and technology teams to build best-in-class CRM programs, ensuring our consumer communications are targeted … to showcase Live Nation employee talent. Who you are Competencies/Skills/Knowledge/Experience Proven hands-on expertise in Salesforce Marketing Cloud (SFMC). Strong knowledge of CRM, email marketing, and customer lifecycle management best practices. Experience in audience segmentation, automation journeys, and personalization programs. Experience working with MarTech tools like Braze, Mailchimp, Hightouch, Data Cloud and More ❯

Job Title: CRM Technology & Performance Manager Location: Hybrid- London/Malta About GIMO: Global Interactive Marketing Online (GIMO) Global Interactive Marketing Online (GIMO) is a London-based leading independent marketing agency and software developer within the iGaming industry. GIMO works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST. About Netbet Brand … Should you need any help or advice about betting, our customer support services are available to answer your questions via email, chat, and phone. Role: We are seeking a CRM Technology & Performance Manager to take ownership of our CRM technology ecosystem and its performance across lifecycle automation, platform capabilities, and channel providers. This pivotal role will … act as the central business lead for the CRM stack — including platforms like Optimove and FLOWS, push notifications (e.g. Braze), SMS, and other supporting tools — with the core mission to ensure technical reliability, data-driven performance, and strategic alignment across Casino and Sportsbook verticals. Sitting outside the CRM execution team, this role will serve as a governance layer More ❯

Job Title: CRM Technology & Performance Manager Location: Hybrid- London/Malta About GIMO: Global Interactive Marketing Online (GIMO) Global Interactive Marketing Online (GIMO) is a London-based leading independent marketing agency and software developer within the iGaming industry. GIMO works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST. About Netbet Brand … Should you need any help or advice about betting, our customer support services are available to answer your questions via email, chat, and phone. Role: We are seeking a CRM Technology & Performance Manager to take ownership of our CRM technology ecosystem and its performance across lifecycle automation, platform capabilities, and channel providers. This pivotal role will … act as the central business lead for the CRM stack — including platforms like Optimove and FLOWS, push notifications (e.g. Braze), SMS, and other supporting tools — with the core mission to ensure technical reliability, data-driven performance, and strategic alignment across Casino and Sportsbook verticals. Sitting outside the CRM execution team, this role will serve as a governance layer More ❯