26 to 32 of 32 CRM Manager Jobs in London

Social network you want to login/join with: Are you a data-driven, technically brilliant, and strategically minded CRM & Retention expert obsessed with maximising customer lifetime value? Do you thrive in a fast-paced, direct-to-consumer environment where your contributions have a significant impact? If so, we want to hear from you! About the Role: As our … CRM & Retention Manager, you will be the driving force behind building and nurturing lasting relationships with our customers. You will own the CRM strategy, leveraging data insights to personalise customer experiences, optimise retention initiatives, and maximise customer lifetime value. This role offers significant opportunities for growth and development. Tasks CRM Strategy & Execution: Develop and implement … a comprehensive CRM strategy to drive customer acquisition, retention, and loyalty. Data Analysis & Insights: Leverage data analytics to understand customer behaviour, identify opportunities for improvement, and personalise customer communications. Segmentation & Personalisation: Create highly targeted customer segments and personalise messaging across all touchpoints (email, SMS, etc.) to enhance engagement and drive conversions. Email Marketing & Automation: Manage and optimise email marketing More ❯

UK&I E-CRM and Automation Manager Office Location : Cheapside, London This role will benefit from our Hays Balanced Working agreement so will be based in our Cheapside s office and from home. At Hays, we believe in being long-term partners with our people as well as our customers. Together, we will work for your tomorrow … with UK&I brand and compliance standards. Performance & reporting Analyse performance metrics (open rates, CTR, conversion, etc.) and surface insights to improve campaign effectiveness. Report regularly to stakeholders, linking CRM activity to commercial outcomes. Ensure compliance with GDPR and all relevant data protection regulations. Tech & best practice Act as the SFMC lead for UK&I, ensuring the platform is … fully leveraged for audience segmentation, automation, and performance. Champion continuous improvement through data-driven testing and innovation in journey design. Keep up to date with CRM best practices and contribute to cross-regional knowledge sharing where relevant. Skills and Competencies Strong hands-on experience with Salesforce Marketing Cloud (especially Journey Builder, Email Studio, and Automation Studio). Proven ability More ❯

We're looking for a CRM professional with a strong focus on process, accuracy, and data-driven delivery. As CRM & Data Marketing Manager, you'll be responsible for the end-to-end delivery of customer marketing campaigns within our Direct to Consumer team. The role focuses on the operational execution of data-led communications, ensuring accuracy … planning, executing, and optimising campaigns using data and automation tools, with a focus on compliance and continuous improvement. What you'll be doing: Design, build, and manage multi-channel CRM campaigns, ensuring timely, accurate and compliant delivery Maintain the customer communications calendar across marketing and BAU activity Use customer data to build audience segments and automation workflows in Bloomreach … Act as the internal expert on Bloomreach, supporting best practice usage across channels including email, SMS, push, and in-app Refine and document CRM processes to reduce errors and improve efficiency Work with internal stakeholders to understand campaign requirements and prioritise accordingly Identify and resolve issues with data, processes or campaign workflows Monitor campaign performance and provide insights to More ❯

Job Benefits: Outside ir35 We are seeking an experienced Senior D365 Project Manager to lead a CRM upgrade from Microsoft Dynamics 2011 to D365 CE Online for a leading financial services organisation. This role requires strong project management skills, stakeholder engagement, and hands-on experience with Dynamics 365 Customer Engagement (CE) implementations. Key Responsibilities: Lead the end … to-end upgrade and migration from MS Dynamics CRM 2011 to D365 CE Online . Define project scope, objectives, timelines, and deliverables in alignment with business goals. Manage stakeholder expectations, working closely with senior leadership, business teams, and technical experts. Oversee third-party vendors, developers, and implementation partners to ensure project success. Mitigate risks, manage dependencies, and drive issue … change management and user adoption. Key Requirements: Proven experience managing D365 CE (Customer Engagement) upgrade projects , preferably within financial services. Strong understanding of Microsoft Dynamics 365, Power Platform, and CRM migration strategies . Hands-on experience with data migration, integrations, and cloud transformations . Ability to communicate complex technical concepts to non-technical stakeholders. Expertise in Agile, Waterfall, or More ❯

UK&I E-CRM and Automation Manager Office Location : Cheapside , London This role will benefit from our Hays Balanced Working agreement so will be based in our Cheapside office and from home. At Hays, we believe in being long-term partners with our people as well as our customers. Together, we will work for your tomorrow, and … with UK&I brand and compliance standards. Performance & reporting Analyse performance metrics (open rates, CTR, conversion, etc.) and surface insights to improve campaign effectiveness. Report regularly to stakeholders, linking CRM activity to commercial outcomes. Ensure compliance with GDPR and all relevant data protection regulations. Tech & best practice Act as the SFMC lead for UK&I, ensuring the platform is … fully leveraged for audience segmentation, automation, and performance. Champion continuous improvement through data-driven testing and innovation in journey design. Keep up to date with CRM best practices and contribute to cross-regional knowledge sharing where relevant. Skills and Competencies Strong hands-on experience with Salesforce Marketing Cloud (especially Journey Builder, Email Studio, and Automation Studio). Proven ability More ❯

their professional growth. If you're goal-oriented and driven to succeed, we'd love to hear from you. Read more about our values below. The Opportunity As our CRM Database Manager, you'll be at the at the centre of our database operations- supporting database growth, ensuring smooth day-to-day management, and delivering insights that … chess . Our buddy program for new starters ensures you feel at home from day one. Who you are: Combined Experience : You bring a solid background in database marketing, CRM management, or related roles. HubSpot Expertise: You are skilled in HubSpot, particularly in segmentation, workflows, and reporting. Analy tical Acumen: You possess strong analytical skills and are proficient in More ❯

develop a rich understanding of client strategic goals, current challenges, and overall needs. You will engage in discovery activity; capturing functional and non-functional requirements across a client's CRM, infrastructure, data/integration and compliance domains. Design: Understand what our clients need to help them get the best from their Dynamics platform. Using your in-depth subject matter … expertise, you will advise our customers in developing their Enterprise CRM roadmap. Delivery: Oversee and guide the delivery of Dynamics implementations, helping maintain a relentless focus on delivering quality solutions which meet our customers' needs. Thought leadership: Alongside the work you do with our clients, you will also guide and contribute to our thought leadership to keep us at … and professional experience We would like our candidates to demonstrate a majority of the following essential skills: You'll have strong expertise in understanding how Dynamics 365 CE/CRM solutions drive success, and deliver value for clients, in a business context. As well as experience in other areas of the Microsoft ecosystem including; Azure, Power Platform, M365, and More ❯