17 of 17 Remote Case Management Jobs in London

Project Manager (Case/Matter Management - Global Rollout) Location: London (2 days in office/3 days remote - flexible hybrid working) Salary: Circa £120,000 + benefits About the Role My client, in the Legal sector are embarking on a significant global transformation programme, moving from a home-built CRM and matter management system to ShareDo, a … modern work and case management platform. This role will be central to the successful global rollout, starting in the UK and then extending across the US and APAC regions. We are seeking a highly methodical, delivery-focused Project Manager with experience leading large-scale technology deployments within a law firm or professional services environment. This is a unique … and future digital strategy. This project is anticipated to last 2-3 years, with wider projects lined up across the firm. Key Responsibilities Lead the end-to-end project management of the ShareDo deployment across the firm, from UK rollout to international implementation. Drive delivery through structured project governance, ensuring scope, budget, timelines, and quality are met. (Success will More ❯

resolve hardware and software issues on desktops, laptops, printers, and other peripherals. Assist with setup, configuration, and maintenance of IT equipment and systems specific to legal practice, such as case management software and document management systems Bachelor’s degree in Computer Science, Information Technology, or related field preferred. Relevant certifications such as Microsoft Certified Professional (MCP), or … similar are advantageous. Experience with a range of operating systems including Windows and macOS Familiarity with ITIL or similar incident management frameworks. Experience with remote desktop applications and help desk software. Knowledge of legal-specific software and systems such as case management, document management, and time recording software. Understanding of data protection regulations and confidentiality in More ❯

a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing systems, including D365 … and ongoing support to drive adoption Monitor CRM adoption, performance metrics, and user feedback for continuous improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and … eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of CRM strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary More ❯

a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing systems, including D365 … and ongoing support to drive adoption Monitor CRM adoption, performance metrics, and user feedback for continuous improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and … eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of CRM strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary More ❯

team, providing them with strategic insights, bid development, and client engagement. Accountability for new name, renewals, upsell and cross-sell for local government products and services. Responsibility for customer management and retention Ownership of local government revenue, both ARR and services. Track performance metrics including adoption, satisfaction, and revenue growth. Support the CRO with pricing strategy and value proposition … development. Align solutions with national frameworks and standards. What We’re Looking For Degree in Public Administration, Business, Technology, or related field. Familiarity with local government systems (e.g., CRM, case management, finance). Experience with frameworks like G-Cloud, CCS, and Local Digital Declaration. Proven experience in local government, public sector technology, or digital transformation. Strong understanding of … council operations, funding models, and procurement processes. Excellent stakeholder management and communication skills. Strategic thinker with commercial acumen and data-driven decision-making. Experience leading cross-functional teams and managing complex projects. Proven experience in care technology, health tech, or public sector digital transformation. Why Join Us? Competitive salary and package + performance incentives Opportunity to shape the future More ❯

team, providing them with strategic insights, bid development, and client engagement. Accountability for new name, renewals, upsell and cross-sell for local government products and services. Responsibility for customer management and retention Ownership of local government revenue, both ARR and services. Track performance metrics including adoption, satisfaction, and revenue growth. Support the CRO with pricing strategy and value proposition … development. Align solutions with national frameworks and standards. What We’re Looking For Degree in Public Administration, Business, Technology, or related field. Familiarity with local government systems (e.g., CRM, case management, finance). Experience with frameworks like G-Cloud, CCS, and Local Digital Declaration. Proven experience in local government, public sector technology, or digital transformation. Strong understanding of … council operations, funding models, and procurement processes. Excellent stakeholder management and communication skills. Strategic thinker with commercial acumen and data-driven decision-making. Experience leading cross-functional teams and managing complex projects. Proven experience in care technology, health tech, or public sector digital transformation. Why Join Us? Competitive salary and package + performance incentives Opportunity to shape the future More ❯

team, providing them with strategic insights, bid development, and client engagement. Accountability for new name, renewals, upsell and cross-sell for local government products and services. Responsibility for customer management and retention Ownership of local government revenue, both ARR and services. Track performance metrics including adoption, satisfaction, and revenue growth. Support the CRO with pricing strategy and value proposition … development. Align solutions with national frameworks and standards. What We’re Looking For Degree in Public Administration, Business, Technology, or related field. Familiarity with local government systems (e.g., CRM, case management, finance). Experience with frameworks like G-Cloud, CCS, and Local Digital Declaration. Proven experience in local government, public sector technology, or digital transformation. Strong understanding of … council operations, funding models, and procurement processes. Excellent stakeholder management and communication skills. Strategic thinker with commercial acumen and data-driven decision-making. Experience leading cross-functional teams and managing complex projects. Proven experience in care technology, health tech, or public sector digital transformation. Why Join Us? Competitive salary and package + performance incentives Opportunity to shape the future More ❯

team, providing them with strategic insights, bid development, and client engagement. Accountability for new name, renewals, upsell and cross-sell for local government products and services. Responsibility for customer management and retention Ownership of local government revenue, both ARR and services. Track performance metrics including adoption, satisfaction, and revenue growth. Support the CRO with pricing strategy and value proposition … development. Align solutions with national frameworks and standards. What We’re Looking For Degree in Public Administration, Business, Technology, or related field. Familiarity with local government systems (e.g., CRM, case management, finance). Experience with frameworks like G-Cloud, CCS, and Local Digital Declaration. Proven experience in local government, public sector technology, or digital transformation. Strong understanding of … council operations, funding models, and procurement processes. Excellent stakeholder management and communication skills. Strategic thinker with commercial acumen and data-driven decision-making. Experience leading cross-functional teams and managing complex projects. Proven experience in care technology, health tech, or public sector digital transformation. Why Join Us? Competitive salary and package + performance incentives Opportunity to shape the future More ❯

Office (FCDO). This is a hands-on build role working across Salesforce Industries (Public Sector Solutions) , contributing to the design, development, and deployment of high-impact citizen and case management systems. The Role You’ll be responsible for extending and enhancing Salesforce platform capabilities using Flows, OmniStudio, Apex, and Lightning Web Components , while ensuring the solution remains More ❯

Office (FCDO). This is a hands-on build role working across Salesforce Industries (Public Sector Solutions) , contributing to the design, development, and deployment of high-impact citizen and case management systems. The Role You’ll be responsible for extending and enhancing Salesforce platform capabilities using Flows, OmniStudio, Apex, and Lightning Web Components , while ensuring the solution remains More ❯

Office (FCDO). This is a hands-on build role working across Salesforce Industries (Public Sector Solutions) , contributing to the design, development, and deployment of high-impact citizen and case management systems. The Role You’ll be responsible for extending and enhancing Salesforce platform capabilities using Flows, OmniStudio, Apex, and Lightning Web Components , while ensuring the solution remains More ❯

Office (FCDO). This is a hands-on build role working across Salesforce Industries (Public Sector Solutions) , contributing to the design, development, and deployment of high-impact citizen and case management systems. The Role You’ll be responsible for extending and enhancing Salesforce platform capabilities using Flows, OmniStudio, Apex, and Lightning Web Components , while ensuring the solution remains More ❯

experience using Azure Site Recovery (ASR) VMWare or other virtualisation platforms Networking, firewalls, and remote access technologies such as SSL VPN and modern alternatives Systems & Platforms Managing and maintaining case management systems AI-related infrastructure support, particularly around data pipelines or monitoring systems Involvement in website and CMS redevelopment projects IT Operations & Management Knowledge of ITIL standards More ❯

Provide technical leadership on forensic tools such as EnCase, FTK, Axiom, Cellebrite and others. Deliver clear technical explanations and expert guidance to non-technical clients and legal teams. Oversee case management from initial instruction through to reporting, ensuring deadlines and client needs are consistently met. Stay at the forefront of emerging trends, tools and techniques in digital forensics. More ❯

Provide technical leadership on forensic tools such as EnCase, FTK, Axiom, Cellebrite and others. Deliver clear technical explanations and expert guidance to non-technical clients and legal teams. Oversee case management from initial instruction through to reporting, ensuring deadlines and client needs are consistently met. Stay at the forefront of emerging trends, tools and techniques in digital forensics. More ❯

across multiple Trust & Safety domains, especially when it comes to web hosting or user-generated content. Ability to create and interpret SQL queries. Experience using abuse-related ticketing and case management systems. Understanding of chargebacks and the overall payments landscape. Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you More ❯

with The Access Group and external partners to support ongoing system evolution. What we’re looking for Proven experience in Synergy support and development . Strong understanding of education case management processes . Technical skills in system integration, configuration, and reporting. Excellent problem-solving and communication abilities. A proactive approach to driving system improvements and stakeholder engagement. One More ❯