1 to 25 of 39 Remote/Hybrid Case Management Jobs in London

solution design through to build, testing, deployment and ongoing optimisation. Essential Skills & Experience: * Minimum 2-5 years' experience designing, developing, configuring and delivering legal case management solutions. * Strong experience with Clio Operate (formerly ShareDo) * Experience developing and implementing workflow-driven business solutions. * Strong understanding of legal services, case management processes and law firm operations. * Experience working with integrations with other legal applications * Knowledge of APIs, data mappings, integration triggers and system dependencies. * Interest in AI, automation and the application of emerging technologies within legal workflows * Strong analytical, troubleshooting and problem-solving skills. * Excellent stakeholder management ...

Product Manager – Ethics & Compliance (Fixed Term, 1 Year) Location: London, England, United Kingdom Role Overview Own a whistleblowing and case management platform used by major enterprises, working closely with engineering teams in London and Bangalore to create and ship features that differentiate the product from the competition – from … maternity leave, with a realistic possibility of extension or permanence for the right person. Key Responsibilities Own the product roadmap for a whistleblowing and case management platform (Vault/Speak Up), working with one other product manager and a team of 6–12 engineers to define, prioritise ...

design and configuration of Microsoft Dynamics 365 Customer Service solutions. Gather and translate business requirements into functional specifications. Configure core Customer Service capabilities, including: Case Management Knowledge Management Service Level Agreements (SLAs) Queues and Routing Customer Service Workspace Provide best practice guidance on Dynamics 365 Customer Service. … Microsoft Dynamics 365 Functional Consultant with a focus on Customer Service. Strong knowledge of Dynamics 365 Customer Service capabilities and configuration. Experience delivering Case Management and Knowledge Management solutions. Good understanding of the Microsoft Power Platform, including Power Apps and Power Automate. Strong requirements gathering and stakeholder ...

delivery to ensure successful outcomes. What you'll be doing Leading architecture and solution design for ServiceNow HRSD implementations Designing solutions across HR Case Management, Employee Center, Knowledge Management and Lifecycle Events Working with business and technical stakeholders to understand requirements and translate them into practical platform … particularly interested in people who can demonstrate: Strong ServiceNow HRSD architecture experience Experience across multiple ServiceNow implementations or enhancement programmes Knowledge of HR Case Management, Employee Center, Lifecycle Events and Knowledge Management Experience integrating ServiceNow with enterprise HR platforms such as Workday, SuccessFactors or equivalent systems Strong ...

delivery to ensure successful outcomes. What you'll be doing Leading architecture and solution design for ServiceNow HRSD implementations Designing solutions across HR Case Management, Employee Center, Knowledge Management and Lifecycle Events Working with business and technical stakeholders to understand requirements and translate them into practical platform … particularly interested in people who can demonstrate: Strong ServiceNow HRSD architecture experience Experience across multiple ServiceNow implementations or enhancement programmes Knowledge of HR Case Management, Employee Center, Lifecycle Events and Knowledge Management Experience integrating ServiceNow with enterprise HR platforms such as Workday, SuccessFactors or equivalent systems Strong ...

delivering one or more of the following (ideally across multiple areas): Housing Allocations/Choice Based Lettings Housing Register Homelessness Prevention Housing Options Homelessness Case Management Responsibilities Project Management Supplier, contract, and commercial management Budget management and delivery reporting Project governance, RAID management, and stakeholder engagement Development of a full delivery roadmap and project plan Coordination and management across Housing Needs , ICT , and the software supplier Business Analysis Workshop facilitation and requirements gathering across multiple stakeholder groups Translating Housing Act Part 6 & Part 7 requirements into system/process design Service ...

with first line and second line operational and compliance teams to ensure controls are effective, explainable, audit‐ready. Collaborate with operations teams to optimise case management, to review workflows, and tooling. Delivery & execution Translate regulatory requirements into clear product requirements. Partner with Data teams on: Risk scoring methodologies … Diligence (CDD), Enhanced Due Diligence (EDD), Business verification and corporate structures Jurisdictional regulatory requirements. Experience designing or working with: Risk scoring systems, workflow/case management tools, data enrichment and third‐party integrations. Analytical thinking and proficiency with system design discussions. Demonstrated ability to influence across functions ...

fraud* Screening of accountholders and payment counter parties* Driving financial crime operational efficiencies with a new tool to give a 360-accountholder view and case management processes.* Addressing regulatory reporting and audit demands on timePaytech issue products for its agents under Paytech’s own e-money licence, overseen … have their own e-money/banking licence.This is an opportunity to be part of a fast-moving environment where key objectives include:Management of the Compliance domain where PPS is undergoing a businesstransformation in terms of:* Transaction monitoring for fraud prevention and AML* Screening of accountholders (both users ...

fraud Screening of accountholders and payment counter parties Driving financial crime operational efficiencies with a new tool to give a 360-accountholder view and case management processes. Addressing regulatory reporting and audit demands on time Paytech issue products for its agents under Paytech's own e-money licence … have their own e-money/banking licence. This is an opportunity to be part of a fast-moving environment where key objectives include: Management of the Compliance domain where PPS is undergoing a business transformation in terms of: Transaction monitoring for fraud prevention and AML Screening of accountholders ...

have led technology-enabled transformation within operations functions at large regulated institutions. They understand the realities of high-volume, compliance-sensitive service environments — SLAs, case management, escalation paths, and the human impact of getting automation wrong. AI/Automation Program Leaders: Senior leaders who have implemented … trust. Key Attributes Operational Empathy: Has walked in the shoes of an operations team. Understands the day-to-day realities of SLAs, case management, escalation paths, and the human impact of getting automation wrong. Pragmatic Technologist: Possesses strong working knowledge of AI — including LLMs and agentic frameworks ...

operation runs a modern fraud estate spanning behavioural biometrics on the digital channels, an enterprise card fraud monitoring platform, a newly implemented fraud case management system, and the bank's core and online banking data. Your job is to make that estate speak: correlate data across … find into detection. What you will do Query, extract and correlate data across multiple systems and databases - digital channel telemetry, card fraud alerts, case management records, core and online banking data - to identify fraud patterns, emerging typologies and detection gaps. Convert analysis into action: build the evidence base ...

consultancy, with plenty of scope to develop your technical and consulting skills. What You'll Be Doing Configure, develop and optimise ShareDo workflows for case and matter management Build and deliver client portals, dashboards, reporting and BPMN-driven workflows Translate business and client requirements into practical, scalable ShareDo … with experience configuring and delivering business applications, workflow platforms or similar SaaS solutions. You'll ideally have: Experience with ShareDo or a comparable workflow, case management, low-code or business application platform Strong experience with Microsoft Word document automation, templates and document generation A good understanding of object ...

leads cyber defence operations (including the MSSP) and cybersecurity incident response across the organisation. This fits within the context of the broader organizational Crisis Management plan owned outside Technology. A key focus is optimising security tooling (e.g., SIEM, SOAR, EDR/XDR, NDR, email security, vulnerability scanning) and driving … strong vulnerability and threat management, using threat intelligence to prioritise defensive improvements. Key Responsibilities Own the incident response lifecycle (prepare, detect, analyse, contain, eradicate, recover), ensuring playbooks, tooling, and decision-making processes are in place and exercised. Lead and coordinate response to security incidents, acting as incident commander where ...

leads cyber defence operations (including the MSSP) and cybersecurity incident response across the organisation. This fits within the context of the broader organizational Crisis Management plan owned outside Technology. A key focus is optimising security tooling (e.g., SIEM, SOAR, EDR/XDR, NDR, email security, vulnerability scanning) and driving … strong vulnerability and threat management, using threat intelligence to prioritise defensive improvements. Key Responsibilities Own the incident response lifecycle (prepare, detect, analyse, contain, eradicate, recover), ensuring playbooks, tooling, and decision-making processes are in place and exercised. Lead and coordinate response to security incidents, acting as incident commander where ...

line — Payments, Investor Services, Issuer Services, or Trade. This role operates at the heart of the business, working at the intersection of commercial product management, client engagement, and AI delivery. You will manage significant components of the Global AI Product roadmap for your business line — contributing to strategic direction … just strategy Direct, day‐to‐day client engagement — you are regularly in the room with enterprise clients validating solutions and co‐creating products Use case ownership — you manage specific AI use cases end‐to‐end, from business case through to production and commercial launch Commercial discipline — you apply ...

line — Payments, Investor Services, Issuer Services, or Trade. This role operates at the heart of the business, working at the intersection of commercial product management, client engagement, and AI delivery. You will manage significant components of the Global AI Product roadmap for your business line — contributing to strategic direction … just strategy Direct, day-to-day client engagement — you are regularly in the room with enterprise clients validating solutions and co-creating products Use case ownership — you manage specific AI use cases end-to-end, from business case through to production and commercial launch Commercial discipline — you apply ...

platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business Analysis, Requirements Gathering, Stakeholder Management, and Agile Product Ownership capabilities.This role will act as the bridge between business stakeholders and technical delivery teams, ensuring business requirements are translated into … scalable CRM solutions while driving the strategic product roadmap and prioritization of features that deliver measurable business value.Key Responsibilities:Product Ownership & Roadmap Management:Own and manage the Dynamics 365 CRM product roadmap.Define and prioritize business capabilities, features, and enhancements aligned with strategic objectives.Collaborate with business leaders to identify opportunities ...

turn ambitious plans into measurable results. What Open Age offers - 26 days annual leave, plus bank holidays (plus 3 days over Christmas at management discretion) - Hybrid working, with at least three days per week at an Open Age centre - Pension contributions, including a 3% employer contribution - Training and development … role Reporting to the Chief Executive Officer, this pivotal role will work closely with the Senior Head of Service Delivery and wider Senior Management Team. You will lead transformation and digital projects, including the continued development of our website, CRM and impact-reporting systems. You will also help shape ...

turn ambitious plans into measurable results. What Open Age offers - 26 days annual leave, plus bank holidays (plus 3 days over Christmas at management discretion) - Hybrid working, with at least three days per week at an Open Age centre - Pension contributions, including a 3% employer contribution - Training and development … role Reporting to the Chief Executive Officer, this pivotal role will work closely with the Senior Head of Service Delivery and wider Senior Management Team. You will lead transformation and digital projects, including the continued development of our website, CRM and impact-reporting systems. You will also help shape ...

turn ambitious plans into measurable results. What Open Age offers - 26 days’ annual leave, plus bank holidays (plus 3 days over Christmas at management discretion) - Hybrid working, with at least three days per week at an Open Age centre - Pension contributions, including a 3% employer contribution - Training and development … role Reporting to the Chief Executive Officer, this pivotal role will work closely with the Senior Head of Service Delivery and wider Senior Management Team. You will lead transformation and digital projects, including the continued development of our website, CRM and impact-reporting systems. You will also help shape ...

where technology, architecture and regulatory excellence come together. You'll have the opportunity to design and evolve innovative Salesforce solutions across areas including customer management, complaints and outcomes, compliance workflows, financial crime and Know Your Customer (KYC) processes, regulatory reporting, case management and robust data governance. These ...

financial institutions. Domain-Driven Selling Leverage deep knowledge of AML, KYC, CDD/EDD, transaction monitoring, sanctions screening, adverse media screening, entity resolution, case management, and regulatory reporting to credibly engage compliance and risk stakeholders. Translate complex regulatory requirements and financial crime trends (e.g., sanctions evasion, mule accounts … customer feedback to Product teams to inform roadmap and competitive positioning. Contribute domain expertise to RFP responses, competitive evaluations, and proposal development. Pipeline & Forecast Management Maintain accurate and up-to-date pipeline, forecast, and account data in CRM. Provide regular, reliable forecasting to sales leadership. Identify and mitigate deal ...

outcomes, not only to report on them. Demonstrated ability to turn ambiguous business needs into clear requirements, process designs, and delivery plans. Excellent stakeholder management, facilitation, written communication, and presentation skills, with a track record of driving alignment and outcomes across teams you do not manage. Even better … payments, lending, or insurance - or another complex, regulated operating environment. Commerce, e-commerce, point-of-sale, or marketplace experience. Hands‐on experience with workflow, case‐management, or process‐automation platforms. SQL, business‐intelligence tools, or data modelling. Experience evaluating or deploying AI‐enabled solutions for operational use cases. ...

needs of each team member and identifying emerging talent. Conduct regular individual and team performance reviews, providing actionable feedback and targeted coaching. Performance Management & Data-Driven ImprovementMonitor and analyse a variety of data sources (KPIs, dashboards, call listening, QA, customer feedback) to assess individual and team performance. Identify trends … vulnerable or complex situations. Promote risk awareness, adherence to policies, and corrective action where necessary. Support in embedding governance, quality frameworks, and change management initiatives within the team. Stakeholder Engagement & CommunicationCommunicate performance, risks, best practices, and improvement recommendations to the relevant Head of Department and across teams as required. ...

needs of each team member and identifying emerging talent. Conduct regular individual and team performance reviews, providing actionable feedback and targeted coaching. Performance Management & Data-Driven Improvement Monitor and analyse a variety of data sources (KPIs, dashboards, call listening, QA, customer feedback) to assess individual and team performance. Identify … vulnerable or complex situations. Promote risk awareness, adherence to policies, and corrective action where necessary. Support in embedding governance, quality frameworks, and change management initiatives within the team. Stakeholder Engagement & Communication Communicate performance, risks, best practices, and improvement recommendations to the relevant Head of Department and across teams ...