senior colleagues in the Professional Services team or Microsoft/third-party support as required Keep detailed notes and time entries within tickets Act as a peer reviewer for changecontrol submissions Represent Managed Services during service transition phases as projects move through hyper-care into operations Documentation and processes Follow existing and create new detailed procedures when … or a related field Experience of providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL driven framework (including Incident,Change and Problem Management) Technical skills Experience of acting as a the 'go-to' person during Major Incidents, including providing RCAs/RFOs Experience in: Microsoft Cloud Stack: Azure, ASR More ❯
City of London, London, United Kingdom Hybrid / WFH Options
GlobalLogic UK&I
Work directly with business stakeholders across Trading, Risk, and Finance teams. Configure and customize Endur (e.g. Accounting Desktop, Confirmations, Settlement, Tax Manager). Translate requirements into functional specifications, manage changecontrol, and ensure traceability. Implement effective test regimes and support quality assurance across delivery. Support project governance, agile ceremonies, and coordination with hybrid delivery teams. Key Skills & Experience More ❯
Work directly with business stakeholders across Trading, Risk, and Finance teams. Configure and customize Endur (e.g. Accounting Desktop, Confirmations, Settlement, Tax Manager). Translate requirements into functional specifications, manage changecontrol, and ensure traceability. Implement effective test regimes and support quality assurance across delivery. Support project governance, agile ceremonies, and coordination with hybrid delivery teams. Key Skills & Experience More ❯
integration partners for support and enhancements. Provide guidance and training to internal users on best practices and system usage. Maintain technical documentation and support DevOps practices. Participate in testing, changecontrol, and roadmap planning for application upgrades and new features. Ensure systems are optimized for self-service reporting and analytics. Contribute to strategic decisions on application architecture and More ❯
of Lloyd's, Europe and North America. Due to an internal promotion, our COO is looking for a new Head of Portfolio Delivery to oversee the successful delivery of change programs across the Group. The role will suit an insurance change specialist with a proven track record of leading high performance project management teams to deliver complex change … so it will suit a more hands-on leader who loves getting 'into the weeds' of programs. Encompassing process and people, there will also be a substantial IT systems change element to the role as we continue a modernisation program across the Group. Responsibilities Planning and Portfolio Management • Define and manage the portfolio roadmap, working closely with business and … to stakeholders. Reporting and Performance Management: • Reporting on budgetary, performance and benefit realisation. • Monitoring and reporting portfolio performance to senior leadership. Team Leadership and Development: • Leading and developing the change team, ensuring effective delivery of workflow. • Overseeing onboarding, performance reviews and training needs of team members. Governance and controls • Management of the ChangeControl Board, ensuring that More ❯
Plumstead, Greater London, UK Hybrid / WFH Options
Compre Group
of Lloyd’s, Europe and North America. Due to an internal promotion, our COO is looking for a new Head of Portfolio Delivery to oversee the successful delivery of change programs across the Group. The role will suit an insurance change specialist with a proven track record of leading high performance project management teams to deliver complex change … so it will suit a more hands-on leader who loves getting ‘into the weeds’ of programs. Encompassing process and people, there will also be a substantial IT systems change element to the role as we continue a modernisation program across the Group. Responsibilities Planning and Portfolio Management • Define and manage the portfolio roadmap, working closely with business and … to stakeholders. Reporting and Performance Management: • Reporting on budgetary, performance and benefit realisation. • Monitoring and reporting portfolio performance to senior leadership. Team Leadership and Development: • Leading and developing the change team, ensuring effective delivery of workflow. • Overseeing onboarding, performance reviews and training needs of team members. Governance and controls • Management of the ChangeControl Board, ensuring that More ❯
london, south east england, united kingdom Hybrid / WFH Options
Compre Group
of Lloyd’s, Europe and North America. Due to an internal promotion, our COO is looking for a new Head of Portfolio Delivery to oversee the successful delivery of change programs across the Group. The role will suit an insurance change specialist with a proven track record of leading high performance project management teams to deliver complex change … so it will suit a more hands-on leader who loves getting ‘into the weeds’ of programs. Encompassing process and people, there will also be a substantial IT systems change element to the role as we continue a modernisation program across the Group. Responsibilities Planning and Portfolio Management • Define and manage the portfolio roadmap, working closely with business and … to stakeholders. Reporting and Performance Management: • Reporting on budgetary, performance and benefit realisation. • Monitoring and reporting portfolio performance to senior leadership. Team Leadership and Development: • Leading and developing the change team, ensuring effective delivery of workflow. • Overseeing onboarding, performance reviews and training needs of team members. Governance and controls • Management of the ChangeControl Board, ensuring that More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
People First
Administrator - Summary: The Service Desk Administrator is responsible for internally supporting approximately 100 staff, and interacting with external suppliers and inspector companies. Facilitating helpdesk and desktop support functions, incident & change management, problem solving, documentation and housekeeping activities. You should be comfortable making configuration changes and clearly document and follow changecontrol procedures. Service Desk Administrator - What You … HQ Beijing. Process IT invoices monthly, on time and within the due date. Manage the UK Service Desk. You will not only participate in service request, incidents, problems and change requests but triage requests from users and assign work when required. Responsible for configuring & maintaining desktops, laptops, cisco desk phones & mobile devices. Responsible to action desk moves and changes. More ❯
is looking for passionate individuals to help them shape the future of banking. The Opportunity Our client is seeking a dynamic Senior Project Manager to join their Transformation and Change team, specifically within their Payments Portfolio. This is a pivotal role for a self-starter who thrives in a collaborative, fast-paced environment, ready to drive complex, high-impact … processing, payment gateways, card schemes (Visa, Mastercard), and new payment solutions. Cloud Transformation: Manage projects for payment system migration/development on cloud platforms, ensuring scalability and security. Regulatory Change: Deliver regulator-driven initiatives, ensuring compliance (e.g., PSD2, Open Banking, SCA). Governance & Reporting: Provide robust oversight and clear reporting to all stakeholders. Risk & Issue Management: Proactively identify and … mitigate risks and issues using RAID logs; manage change control. Cross-Functional Collaboration: Partner effectively with product, tech, compliance, and operations, fostering collaboration in a matrixed environment. What You'll Bring 5+ years as a Project Manager in Banking or FinTech, leading complex projects. Hands-on experience managing payments projects, focusing on core payment infrastructure, processing, gateways, and various More ❯
City of London, London, United Kingdom Hybrid / WFH Options
ea Change
is looking for passionate individuals to help them shape the future of banking. The Opportunity Our client is seeking a dynamic Senior Project Manager to join their Transformation and Change team, specifically within their Payments Portfolio. This is a pivotal role for a self-starter who thrives in a collaborative, fast-paced environment, ready to drive complex, high-impact … processing, payment gateways, card schemes (Visa, Mastercard), and new payment solutions. Cloud Transformation: Manage projects for payment system migration/development on cloud platforms, ensuring scalability and security. Regulatory Change: Deliver regulator-driven initiatives, ensuring compliance (e.g., PSD2, Open Banking, SCA). Governance & Reporting: Provide robust oversight and clear reporting to all stakeholders. Risk & Issue Management: Proactively identify and … mitigate risks and issues using RAID logs; manage change control. Cross-Functional Collaboration: Partner effectively with product, tech, compliance, and operations, fostering collaboration in a matrixed environment. What You'll Bring 5+ years as a Project Manager in Banking or FinTech, leading complex projects. Hands-on experience managing payments projects, focusing on core payment infrastructure, processing, gateways, and various More ❯
City of London, London, United Kingdom Hybrid / WFH Options
REC SOLUTIONS LIMITED
of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. … managing bare-metal servers, virtualization platforms such as VMware, containerised systems as well as familiarity with hybrid cloud environments and DevOPS practices. Familiarity with incident/problem management and changecontrol workflows a plus. Previous experience with low latency systems or financial experience desirable. Excellent verbal and written communication skills, with the ability to interface with operations desks More ❯
City of London, London, United Kingdom Hybrid / WFH Options
REC SOLUTIONS LIMITED
of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. … managing bare-metal servers, virtualization platforms such as VMware, containerised systems as well as familiarity with hybrid cloud environments and DevOPS practices. Familiarity with incident/problem management and changecontrol workflows a plus. Previous experience with low latency systems or financial experience desirable. Excellent verbal and written communication skills, with the ability to interface with operations desks More ❯
Governance: - Define and execute a modern, enterprise-wide data strategy aligned with business objectives. - Foster a culture of trusted data stewardship, literacy, and transparency. - Establish data governance practices including changecontrol, provenance tracking, and auditability. - Build and evolve a robust data integration, reporting, and analytics platform using a Data Lakehouse, Warehouse, or Data Mart architecture. Cross-Functional Collaboration … Databricks, Microsoft Fabric, etc. - Deep expertise in data architecture, pipeline orchestration, and real-time analytics. - Ability to influence executive stakeholders and communicate complex ideas clearly. - Strong leadership and organizational change skills. Preferred Qualifications: - Experience in high-growth or private equity-backed environments. - Familiarity with SaaS, compliance, or workforce management platforms. What you'll get in return Alcumus has a More ❯
london, south east england, united kingdom Hybrid / WFH Options
Cognibox
Governance: - Define and execute a modern, enterprise-wide data strategy aligned with business objectives. - Foster a culture of trusted data stewardship, literacy, and transparency. - Establish data governance practices including changecontrol, provenance tracking, and auditability. - Build and evolve a robust data integration, reporting, and analytics platform using a Data Lakehouse, Warehouse, or Data Mart architecture. Cross-Functional Collaboration … Databricks, Microsoft Fabric, etc. - Deep expertise in data architecture, pipeline orchestration, and real-time analytics. - Ability to influence executive stakeholders and communicate complex ideas clearly. - Strong leadership and organizational change skills. Preferred Qualifications: - Experience in high-growth or private equity-backed environments. - Familiarity with SaaS, compliance, or workforce management platforms. What you'll get in return Alcumus has a More ❯
e.g. ensure projects are allocated, project RAG reports are created, project changes are processed, new projects are resourced) Good commercial awareness (cost associated with project overruns/resource/changecontrol/internal projects) Experience of preparing reports that support project delivery Comfortable with manipulating data using Excel About the person Empathy; ability to listen to understand and More ❯
assess and implement system enhancements, including new features and integrations. Deliver technical and functional support for finance processes already Embedded in Workday. Assist with system updates, release testing, and changecontrol processes. Act as a key liaison between Finance and IT, gathering requirements and translating them into Workday system solutions. Play a key role in enhancing Adaptive Planning More ❯
features/functionality/technologies that could be used to improve effectiveness, efficiency and user experience Support/provide input to develop the HR technology systems, service road map, changecontrol processes and incident management frameworks Provide technical content to support the development of materials to effectively train end-users on how to use the HR system On More ❯
workflow processes within the Mosaic case management system. This role requires strong hands-on experience with form building, workflow configuration, and stakeholder engagement. Key Responsibilities: Lead and manage the Change Board, gathering and prioritising change requests in collaboration with service teams and system stakeholders. Design, configure, and implement enhancements to forms, workflows, and processes within Mosaic. Establish and … progress updates and maintain detailed records of changes and decisions. Requirements: Proven experience as a Mosaic Consultant, with a strong focus on form and workflow configuration. Solid understanding of changecontrol processes and stakeholder management. Ability to lead UAT and ensure high levels of user engagement. Experience mentoring or upskilling internal staff. Excellent organisational, communication, and documentation skills. More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Arthur Recruitment
and foster a collaborative, solutions-driven culture Interface directly with stakeholders across business and IT (client-facing mindset essential!) Plan upgrades, manage audits, track risks and handle DR and changecontrol Drive Agile delivery (Jira, Scrum/Kanban), reporting, and roadmap alignment Ensure application and infrastructure alignment with regulatory and Lloyd’s market requirements What We’re Looking More ❯
and foster a collaborative, solutions-driven culture Interface directly with stakeholders across business and IT (client-facing mindset essential!) Plan upgrades, manage audits, track risks and handle DR and changecontrol Drive Agile delivery (Jira, Scrum/Kanban), reporting, and roadmap alignment Ensure application and infrastructure alignment with regulatory and Lloyd’s market requirements What We’re Looking More ❯
relevant to Biocompatibility. Function as a Subject Matter Expert (SME) in biocompatibility at Convatec supporting Global Operations and Supply in evaluating established device, material, and process changes through the changecontrol process either with Safety Assessments or updates to existing biological evaluations of existing products and associated processes. Support projects/programs in terms of biocompatibility of medical … compliance with global regulatory and internal requirements. Your key duties and responsibilities: Manage and oversee the SME role for Biocompatibility for impacts to devices relating to changes managed through ChangeControl (CCRs) and new product development projects within Convatec. Mentor the biocompatibility team of SMEs through project assignment and technical reviewing. Investigate and evaluate risk to patients with More ❯