4 of 4 Remote Chat Support Jobs in London

own our outcomes, and celebrate wins & learn from our losses What You'll DoCustomer Care & Success Be the first point of contact for salon owners and partners via WhatsApp, chat, and email Handle support queries with speed, empathy, and precision Build and maintain canned replies, help guides, and templates to scale support Track key metrics like response … times, satisfaction scores, and churn indicators Identify trends in feedback and share actionable insights with the product and sales teams Onboarding & Sales Support Manage post-sale onboarding from signup to "fully live" Ensure every new account is correctly set up — services, staff, booking links, and payments Liaise with sales to follow up on new clients and re-engage drop … and Loom tutorials to help salon owners master the platform Build and refine onboarding processes for faster, smoother activations Maintain accurate onboarding reports and highlight improvement areas Founder & Operations Support Support the founders with scheduling, event coordination, and day-to-day admin Assist with special projects, launches, and operational follow-ups Be the "glue" across teams — ensuring nothing More ❯

The Role We’re looking for a curious and ambitious engineer to join Synetec as an AI Support Engineer . This is not your typical support role. You’ll combine hands-on software engineering with cutting-edge AI tools to deliver real impact for our clients. In this role, you’ll: Solve complex client challenges through high-quality … speed up responses, and enhance user experiences. If you enjoy problem-solving, thrive in a fast-moving environment, and want to build AI expertise while shaping the future of support engineering, we’d love to hear from you. Responsibilities Deliver fast, high-quality technical support to clients via email, phone, or chat, following Support Desk protocols … and fix bugs, improving product reliability and user satisfaction. Contribute to feature development using C#, Angular, and SQL, enhancing product performance and functionality. Leverage AI-powered tools to streamline support, automate repetitive tasks, and boost team efficiency. Create clear, reusable documentation for processes, common solutions, and product updates, enabling faster resolution and knowledge sharing. Build and maintain internal tools More ❯

The Role We’re looking for a curious and ambitious engineer to join Synetec as an AI Support Engineer . This is not your typical support role. You’ll combine hands-on software engineering with cutting-edge AI tools to deliver real impact for our clients. In this role, you’ll: Solve complex client challenges through high-quality … speed up responses, and enhance user experiences. If you enjoy problem-solving, thrive in a fast-moving environment, and want to build AI expertise while shaping the future of support engineering, we’d love to hear from you. Responsibilities Deliver fast, high-quality technical support to clients via email, phone, or chat, following Support Desk protocols … and fix bugs, improving product reliability and user satisfaction. Contribute to feature development using C#, Angular, and SQL, enhancing product performance and functionality. Leverage AI-powered tools to streamline support, automate repetitive tasks, and boost team efficiency. Create clear, reusable documentation for processes, common solutions, and product updates, enabling faster resolution and knowledge sharing. Build and maintain internal tools More ❯

of AI efficiencies and improved operational performance, the company is now seeking to employ a junior/graduate level developer to work closely with the Head of Operations and support the streamlining and process establishment of the Operations team and wider company. Job Summary: As a junior developer for KSEYE, you will be responsible for driving operational excellence by … to analyse, design, and implement changes and implement, where suitable, AI and automation to existing processes and systems. Responsibilities Assist in developing and maintaining AI-driven chatbot scripts to support customer service, broker communication, and internal query automation. Collaborate with the Operations team to identify repetitive tasks or workflows that can be streamlined through AI or simple automation scripts. … Support the enhancement and maintenance of company websites, CRMs, systems and intranet, ensuring accurate content, smooth functionality, and a positive user experience for staff and partners. Demonstrate a commitment to quality by applying industry best practices in all development and process improvement activities. Ensure that solutions are robust, secure, and maintainable, with appropriate documentation and testing standards embedded throughout More ❯