Java Support Engineer
- Hiring Organisation
- Tata Consultancy Services
- Location
- City of London, London, United Kingdom
Swift-based POS systems, including root cause analysis and production support. The individual will collaborate closely with engineering teams to manage changes, releases, and critical incidents affecting retail store operations. Additionally, they will support business-critical periods, coordinate escalations, and provide operational reporting to ensure seamless service continuity. … business teams to restore services and communicate incident progress. Participate in rotation-based on-call support, including occasional weekend coverage, and respond promptly to critical incidents. Maintain incident records, troubleshooting notes, root-cause findings and knowledge articles to improve support effectiveness. Conduct problem management and trend analysis to identify ...