Cloud Services Delivery Manager
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
growing accounts organically and looking for opportunities to increase SAS usage across customer functions and processes. Be accountable for customer Service Level Agreements, including critical situation management which may occur outside of normal business hours and conduct regular managed application service health checkpoints with the customer to ensure that … urgent issues or concerns during the customer lifecycle with SAS, provide expertise in ITIL processes to manage customer service delivery and support and apply critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective action are taken with the appropriate teams. Oversee customer ...