15 of 15 Remote Customer Analyst Jobs in London

Senior Customer Analyst Customer Base Management Please read the following job description thoroughly to ensure you are the right fit for this role before applying. London (Hybrid, 2 3 days a week) Up to £75,000 The Company This well-established consumer brand is on a mission to strengthen its understanding of customer behaviour and … analytics capability to drive smarter, more targeted engagement strategies. You ll join an ambitious analytics team with a clear mandate to optimise how the company manages and grows its customer base. The Role As the Senior Customer Analyst, you ll take ownership of customer base performance, delivering insights that help retain, reactivate, and engage customers across … the lifecycle. This is a high-impact role where you ll shape segmentation frameworks, evaluate loyalty effectiveness, and identify opportunities to maximise customer lifetime value. You ll work closely with CRM, Marketing, and Data teams to ensure every customer interaction is informed by insight. Key Responsibilities Lead customer base management analysis to improve retention, reactivation, and engagement. More ❯

Senior Customer Analyst London (Hybrid, 2 3 days a week) Up to £75,000 Please read the following job description thoroughly to ensure you are the right fit for this role before applying. The Company This growing consumer brand has built its success on putting the customer at the heart of every decision. With a strong … focus on data-driven marketing and customer loyalty, the business is investing heavily in analytics to better understand customer behaviour, improve retention, and drive long-term growth. You ll join a collaborative analytics team that partners closely with marketing, product, and CRM to deliver impactful insights across the full customer lifecycle. The Role As a Senior Customer Analyst, you ll lead the way in transforming customer data into actionable insight. You ll own end-to-end analysis of customer journeys, loyalty performance, and base management strategies, helping shape how the business acquires, engages, and retains customers. This is a hands-on role for someone passionate about turning behavioural data into clear commercial recommendations. More ❯

Senior Customer Analyst - Contract Day Rate: Up to £570/day (INSIDE IR35) Length: 3 months Location: Hybrid - 2 days onsite (UK) Start: ASAP The Opportunity A leading global Online Retailer is seeking a Senior Customer Analyst to drive customer retention and loyalty through insight-led recommendations. This role sits within a high-performing customer analytics function and will directly influence strategy and commercial outcomes. Key Responsibilities Deliver data-driven insights to improve customer loyalty and retention Analyse customer behaviours and churn drivers to identify growth opportunities Support strategic projects across loyalty proposition development and customer growth initiatives Present insights clearly to senior stakeholders to influence decision-making Automate analytical workflows … Strong communicator with stakeholder influence Curious, proactive, impact-driven Interview Process SQL test Competency interview Offer upon successful completion Desired Skills and Experience Key Experience Proven ability to drive customer retention and loyalty through data insights Advanced SQL skills for deep dive analytics and performance optimisation Experience in e-commerce, digital marketplace, or subscription-based environments Strong data storytelling More ❯

Senior Customer Analyst - Contract Day Rate: Up to £570/day (INSIDE IR35) Length: 3 months Location: Hybrid - 2 days onsite (UK) Start: ASAP The Opportunity A leading global Online Retailer is seeking a Senior Customer Analyst to drive customer retention and loyalty through insight-led recommendations. This role sits within a high-performing customer analytics function and will directly influence strategy and commercial outcomes. Key Responsibilities Deliver data-driven insights to improve customer loyalty and retention Analyse customer behaviours and churn drivers to identify growth opportunities Support strategic projects across loyalty proposition development and customer growth initiatives Present insights clearly to senior stakeholders to influence decision-making Automate analytical workflows More ❯

We're looking for a Data Analyst (Customer Growth) to join our D2C Marketing team. The successful individual will accelerate the growth of our D2C business by delivering data-driven insights that enhance marketing performance, customer targeting and customer acquisition. What you'll be doing: The Data Analyst will play a key role in improving … the efficiency and effectiveness of our acquisition marketing across paid channels, helping us to acquire higher-quality customers, improve LTV and optimise ROI. Sitting within the Customer Acquisition team, this role will provide analytical expertise to performance marketers, while working closely with internal Data teams and an external analytics agency to advance our measurement capabilities, modelling and reporting infrastructure. … programmatic, affiliates, partnerships. Contribute to optimisation strategies through data-led recommendations and test results. Track and evaluate key metrics such as cost-per-acquisition (CPA), conversion rate, ROI, and customer lifetime value (CLV). Provide clear, actionable insights to improve CPA, ROI, conversion rates, new funded account growth and overall acquisition efficiency Support development of measurement and modelling frameworks More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to … guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies based on customer More ❯

Data Analyst - Customer Success Team London, hybrid working - Initial 9 month contract - Daily rate inside IR35. Are you a data-driven problem solver ready to make a real impact on customer experience? Our client is looking for a motivated Data Analyst to join a fast-moving Global Customer Success team. You'll help build reliable … data foundations, automate dashboards and deliver actionable insights that shape customer journeys, digital experiences and operational performance across international markets. What You'll Do: Build robust data foundations: Improve pipelines, ensure data quality and define consistent metrics across multiple countries. Automate recurring reports to save time and increase accuracy. Create insightful dashboards & reports: Deliver user-friendly dashboards with key … metrics to guide smarter, data-led decisions. Dive deep into analysis: Investigate customer challenges, operational inefficiencies and digital adoption hurdles, translating insights into actionable recommendations. Drive experimentation & improvement: Analyse A/B tests and digital experience trials to identify what works best and scale success. Communicate the story: Present insights clearly to both technical and non-technical stakeholders, influencing More ❯

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll … join the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis , uncovering key drivers … of customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large datasets. Strong analytical More ❯

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll … join the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis , uncovering key drivers … of customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large datasets. Strong analytical More ❯

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll … join the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis , uncovering key drivers … of customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large datasets. Strong analytical More ❯

Data Analyst - Customer Success Team London, hybrid working - Initial 9 month contract - Daily rate inside IR35. Are you a data-driven problem solver ready to make a real impact on customer experience? Our client is looking for a motivated Data Analyst to join a fast-moving Global Customer Success team. You'll help build reliable … data foundations, automate dashboards and deliver actionable insights that shape customer journeys, digital experiences and operational performance across international markets. What You'll Do: Build robust data foundations: Improve pipelines, ensure data quality and define consistent metrics across multiple countries. Automate recurring reports to save time and increase accuracy. Create insightful dashboards & reports: Deliver user-friendly dashboards with key … metrics to guide smarter, data-led decisions. Dive deep into analysis: Investigate customer challenges, operational inefficiencies and digital adoption hurdles, translating insights into actionable recommendations. Drive experimentation & improvement: Analyse A/B tests and digital experience trials to identify what works best and scale success. Communicate the story: Present insights clearly to both technical and non-technical stakeholders, influencing More ❯

Customer Service Analyst (6-month Fixed-Term Contract) Company overview: A leading international law firm that values collaboration, diversity, and innovation. The organisation is dedicated to fostering a supportive, inclusive, and high-performing environment, offering global exposure and a commitment to career development. Role overview: As a Customer Service Analyst, you will be the main point … Your responsibilities will include: Engaging regularly with customers to understand and respond to their needs. Acting as the bridge between customers and internal teams, sharing feedback and suggestions. Ensuring customer satisfaction and helping clients make the most of the software. Providing training and support on new features or upgrades. Supporting the Support Desk by resolving queries and escalating issues … as needed. Contributing to team strategies with data-driven insights and recommendations. Assisting with the development of product metrics and customer success tools. Creating reports and feedback to help shape business strategy and product development. Key skills required: Strong interpersonal and communication skills Organised and results-driven approach Proactive with strong problem-solving abilities Analytical mindset and attention to More ❯

Customer Collections Analyst | COLLECTIONS | CREDIT RISK ANALYST | Mostly Remote | £500/day (Inside IR35) | 6 Months Contract | SQL | Power BI | Our client is seeking a talented Collections Credit Risk Analyst to play a fundamental role in establishing a new credit risk function within a consumer collections team. You will work with large data sets to analyse … customer behavioural data to identify emerging trends and patterns, focusing on customer potential to default on their payments. Your essential background will include experience working in collections, focusing on credit risk within a consumer function. Key Skills & Experience: Previous experience working within Collections Strong knowledge of Credit Reference Agencies 2 years' minimum of experience in Credit Risk Advanced More ❯

role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work … with marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and Marketing teams to … deliver targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer insight, retention or loyalty analytics. Advanced SQL skills, plus experience with Looker, Power BI or Tableau. Excellent communication and stakeholder management ability. A data-driven mindset with a passion for improving the customer experience. Desirable More ❯

to be delivered by people like you. Got your attention? Read on... We put people first. It’s all about you.. We're looking for an experienced Marketing Data analyst to join our team for a initial 6 month contract. It's an exciting time to join the team as we continue to focus on growing the business and … key skills, experience and attributes we're looking for you to bring: Significant hands-on experience in data analytics (exploratory and descriptive analysis), preferably in a Marketing, CRM, or customer-focused role. Advanced SQL skills (analytical functions, window functions, pivots) — confident working with raw, unstructured data to build analysis-ready datasets. Strong grasp of marketing metrics, funnel performance, customer segmentation, and attribution models. Experience with data visualisation and BI tools (preferably Looker), and the ability to translate complex data into clear business insights. Familiarity with customer engagement and experimentation tools (e.g., Braze, Optimizely). Familiarity with product & marketing analytics tools would be ideal (e.g. Mixpanel/Amplitude, Google Analytics/GA4, etc.). Comfortable working in cross More ❯