London, England, United Kingdom Hybrid / WFH Options
Harnham
Job Title Specialist Retail Customer Analyst Logistics Contract length: 6 months Day rate: £400-£450 (Outside IR35) Location: Hybrid-2 days/week in London office Start date: Flexible (within the next month) The Context You'll embed within a leading retail/FMCG organisation that treats consumer insight as its competitive edge. Your analyses will shape loyalty programmes … promotional strategies and product assortments to maximise retention, basket size and lifetime value. Role Overview As a Specialist Retail Customer Analyst, you'll own end-to-end customeranalytics: extracting and modelling sales and behavioural data, building dashboards and presenting actionable consumer insights to cross-functional teams. Key Responsibilities Develop customer segmentation, CLV and propensity models … engagement metrics Translate complex analyses into clear recommendations for marketing, e-commerce and executive stakeholders Partner with data engineering and commercial teams to operationalise insights Must-Haves 3+ years' customer-insights or analytics experience in retail/FMCG Bachelor's or Master's in a quantitative discipline (e.g., Economics, Statistics, Data Science) Expert SQL skills and proficiency in More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Harnham - Data & Analytics Recruitment
Job Title Specialist Retail Customer Analyst Logistics Contract length: 6 months Day rate: £400-£450 (Outside IR35) Location: Hybrid-2 days/week in London office Start date: Flexible (within the next month) The Context You'll embed within a leading retail/FMCG organisation that treats consumer insight as its competitive edge. Your analyses will shape loyalty programmes … promotional strategies and product assortments to maximise retention, basket size and lifetime value. Role Overview As a Specialist Retail Customer Analyst, you'll own end-to-end customeranalytics: extracting and modelling sales and behavioural data, building dashboards and presenting actionable consumer insights to cross-functional teams. Key Responsibilities Develop customer segmentation, CLV and propensity models … engagement metrics Translate complex analyses into clear recommendations for marketing, e-commerce and executive stakeholders Partner with data engineering and commercial teams to operationalise insights Must-Haves 3+ years' customer-insights or analytics experience in retail/FMCG Bachelor's or Master's in a quantitative discipline (e.g., Economics, Statistics, Data Science) Expert SQL skills and proficiency in More ❯
analyze results using statistical techniques, and provide actionable recommendations for the business. Build clear and insightful reports to help stakeholders understand the performance of key business areas. Support the analytics team in building capabilities for self-service reporting and analysis. Identify and define new process improvement opportunities. Engage proactively with key stakeholders to leverage data for strategic decision-making. … Collaborate with the wider Digital and CustomerAnalytics teams to support cross-team initiatives. Support the evolution of tracking to ensure best-in-class measurement of our website and app. Share insights and collaborate across the broader analytics community at Kingfisher. Required Skills & Experience: Experience working in a Digital Analytics/data environment. Proficiency with digital … analytics tools (e.g., Google Analytics or equivalent). Experience with visualization tools (e.g., Looker Studio, Power BI or equivalent). Experience with SQL environments (e.g., BigQuery, Databricks or equivalent). Strong analytical skills with the ability to draw concise insights from multiple data sets. Excellent stakeholder engagement and collaboration skills. Ability to manage multiple projects concurrently. Inquisitive problem More ❯
human ingenuity every day, serving clients in more than 120 countries. Position Summary We are seeking a Senior Manager - Marketing Mix Modelling (MMM) to lead the delivery of advanced analytics solutions for our clients, helping them optimize marketing spend, drive growth, and transform their marketing performance. In this role, you will be responsible for leading MMM engagements, delivering strategic … and lead a team of data scientists, analysts, and consultants to deliver high-impact work while fostering a culture of innovation and excellence. Stay up to date on marketing analytics trends , technologies, and tools, driving continuous improvement in Accenture's MMM offerings. Work closely with cross-functional teams , including media, brand, and digital teams, to integrate MMM insights into … s Marketing Data & AI revenue pipeline Qualification Basic Qualifications Bachelor's or Master's degree in Statistics, Economics, Mathematics, Marketing Science, or a related field. Strong experience in advanced analytics, includi marketing mix modelling . Proven experience in managing client relationships and leading project teams. Deep understanding of media (TV, digital, search, social, etc.) and promotional channels, with a More ❯
Customer Experience Officer Remote (Preferred GMT+4 1h) Location : Remote (Preferred GMT+4 1h) Language : Native English (C2 required) About the Company Our client is a leading liquidity and technology provider specializing in the crypto and foreign exchange (FX) industries. With over 10 years of experience, they deliver advanced B2B tech solutions that empower brokers and financial institutions to scale faster … while minimizing infrastructure costs. Their clients include licensed brokers, crypto exchanges , hedge funds , and asset managers globally. Position Overview The Customer Experience Officer will play a strategic role in enhancing and optimizing the customer journey across all business lines.Reporting directly to the Chief Strategy Officer and Chief Customer Officer , this role involves collaborating with multiple teams to … consistently advocate for client needs and improve satisfaction and retention. The primary focus will be on customer journey design , cross-functional coordination , platform audits , and the use of analytics to drive improvements in customer experience and retention. Key Responsibilities Customer Journey Design : Design and implement comprehensive customer journeys to ensure seamless user experiences across all More ❯
Are you passionate about customer journey? If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology. This role is all about being the go-to person for ensuring an exceptional client experience … smooth, simple, and hassle-free interactions for clients. From pinpointing UI glitches to tackling usability problems, you'll play a key role in enhancing the overall client journey. The Customer Experience Officer will proactively enhance and optimize the customer journey across all business lines. Reporting directly to the Chief Strategy Officer and Chief Customer Officer, this role … involves strategic coordination with compliance, legal, finance, sales, Salesforce team, customer support and other teams to consistently advocate for client needs and satisfaction What your responsibilities will include: Craft and manage seamless, end-to-end customer journeys that deliver exceptional user experiences every time. Bring teams together! Collaborate across compliance, legal, finance, sales, and customer support to More ❯
a product leadership role in a product company, where you personally shaped an entire software product's vision, defined the roadmap, and improved it based on usage metrics or customer feedback (i.e., not just a feature or a module in a bigger product, and not internal development or outsourcing work or custom development done for a single customer … decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place … week ago Associate Director, AI Enablement & Operations Lead Senior Director Analyst, AI & Cloud-Native Software Architecture & Development EMEA London, England, United Kingdom 2 weeks ago Director Analyst, AI Data & Analytics for Machine Learning and Leadership Expertise (Remote Europe) London, England, United Kingdom 2 weeks ago Sr Director Analyst - CustomerAnalytics, Journey & AI Enablement for Service and Support More ❯