1 to 25 of 445 Remote Customer Experience Jobs in London

Job Title: Customer Experience Lead Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork (Hybrid Remote) Reporting to: Head of Commercial & Strategy About Onetrace Great products start with great people. Our relentless focus on user experience has been the cornerstone of our … Marketing) to ensure a seamless, customer-centric approach across the business What we're looking for Essential Proven experience in a senior CX role, with expertise in scaling and managing high-performing teams in a high growth B2B SaaS environment You've dealt with complex customer challenges … fluid environment Proactive problem solver with a data driven approach to performance improvements Desirable Experience in hiring and managing internationally Experience scaling CX operations from early stage start-up to growth-stage What we offer Benefits NEST pension scheme Season ticket loan scheme Employee assistance programme Private medical More ❯

Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders? If so, you would thrive in our newly established Customer Experience organization, where you can play a … pivotal role in driving customer success, working alongside a collaborative team, and seizing opportunities for growth and advancement in a dynamic market. About the Team The Customer Experience Manager role will be part of a newly formed team within Nutanix focused on enhancing customer relationships and … met and fostering long-term relationships that drive the adoption and success of our solutions. You will report to one of the Leaders of Customer Experience, who believes in a collaborative management style that empowers team members and promotes collective success. This role offers a remote work setup More ❯

This is a critical role that will bridge the gap between sales, technical teams, and customers, ensuring that our CCaaS solutions meet and exceed customer expectations. The ideal candidate will have a deep understanding of the key components of CCaaS, experience across multiple CCaaS cloud vendors, and a … Connect, or similar. Leverage this expertise to guide customers in selecting the best-fit platform that meets their unique requirements. Customer Experience (CX) Strategy - Collaborate with clients to craft strategies that optimize their customer journeys and enhance contact center performance. Ensure proposed solutions improve CX and align … Connect, etc. Strong technical background with the ability to design and present end-to-end solutions for customers. Expertise in customer experience (CX) strategy and contact center operations. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. More ❯

Product Owner London £70,000 - £80,000 + benefits Our client Over the past few years, we've scaled the global Customer Experience Team (a hybrid startup-consultancy) in one of the world's most powerful brands. The team encompasses Product, Strategy, Design, Analytics and Implementation. They design … and deliver experiences for customers - connecting the customer's devices with the brand and world around them. The Product Team owns and develops the product vision and strategic intent, creating and owning the product roadmap on a global level. With over 150,000 employees spread across almost 200 countries … embrace diversity and encourage applications from mixed backgrounds, genders, nationalities, ages and lifestyles - seeking to learn from these different perspectives. The role The digital experience is at the heart of the relationship between the brands and their customers. Our client aims to offer customers with best-in-class experiences More ❯

for a Director level person to join Capgemini as our Service Growth Lead to lead the continued growth of our Service business, delivering exceptional customer-centric digital experiences and lead the growth of our design, development, and delivery of some of the largest, most innovative, digital transformation projects in … initiatives to enhance and expand our customer service capabilities. This role requires a leader with a strong background in Customer Experience (CX) transformation, digital strategy, and operational excellence. The ideal candidate will have a proven track record of driving growth, improving customer satisfaction, and delivering measurable … business outcomes. Sitting within our Digital Customer Experience (DCX) business in the UK, this is a key leadership role shaping our go-to-market and delivery strategy. You will work with our DCX CoE Head, Offer and Technology leads, and Market Unit leads to drive our Service go More ❯

Personalisation Manager London £55,000 - £65,000 + benefits Our client Over the past few years, we've scaled the global Customer Experience Centre (a hybrid startup-consultancy) in one of the world's most powerful brands. The Data & Analytics & Reporting team drives value generated by millions of … customer interactions across 110 countries. The team helps global markets to imagine, deliver and run personalised experiences. With over 150,000 employees spread across almost 200 countries, our client has innovation at their core and is proud to be building products and services that leave a positive and sustainable … content and journey navigation tools. What will this involve? Lead on the build of personalisation and recommendation models that enhance customer experience (CX). Help design a reliable, secure, scalable platform that allows Data Scientists to bring machine learning models to production. Drive the optimisation of performance analyses More ❯

for transforming Customer Experience to join our team. You will play a pivotal role in helping clients optimize their CRM strategies, leveraging CX technology, analytics, and best practices to improve customer engagement, streamline processes, and drive business growth. As a Senior Consultant in frog's CX Transformation … aligned with business goals and support the realization of business value through implementation. You should have experience in: Delivering customer experience (CX), CRM transformation, or similar roles. Hands-on experience with CRM platforms (e.g., Salesforce, HubSpot, Microsoft Dynamics) or understanding their capabilities. Supporting clients to identify … challenges and apply expertise to improve customer journeys, communications, and experiences. Designing and delivering CRM and CX strategies. An Overview of the Role This role combines management consulting skills with CRM, technology understanding, strategy, and operations. CX and CRM Strategy Development: Assess current customer experience and CRM More ❯

Role This role is crucial in delivering program consulting services to Qualtrics customers across various industries, empowering them to develop and execute world-class CX Programs. You'll lead with creation of a strategic roadmap, collaborating closely with clients to align on program vision, design journeys, and measurement strategies. By … responsible for delivery of program consulting services to Qualtrics customers, across a variety of industries, to help them design and run a world-class CX Program focused on transforming our clients' frontline care interactions. This person will lead with a strategic roadmap to define the program direction, work with clients … operational efficiencies and cost reduction, increasing revenue and customer loyalty). This individual will help clients drive organisational change and address the common CX challenge of realising value by creating a systematic approach to driving continuous insights that will help to prioritise where to focus, as well as track More ❯

Sales Leadership: Collaborate with sales teams and customers to understand their business requirements, technical needs, and service goals. Design tailored CCaaS solutions to address customer challenges and enhance customer experiences. Mentor and guide consultants during pre-sales engagements to enhance solution alignment and quality. Build and maintain strong … transcription, centralised management, audit and related CCaaS AI capabilities. Customer Experience Strategy: Collaborate with customers to define their customer experience (CX) strategy. Act as a trusted advisor to senior stakeholders, providing strategic insights on how technology can address evolving customer experience needs. Optimise omnichannel … support, workforce management, and real-time analytics for enhanced service delivery. Identify opportunities to incorporate AI-driven automation and predictive analytics to improve CX outcomes. Migration & Delivery Management: Plan and execute CCaaS migration and implementation projects, managing timelines and resources to meet customer expectations. Collaborate with delivery teams and More ❯

empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Sr. Manager, Customer Success at Vanta, you will build and lead our upmarket … Customer Success motion in the EMEA region, shaping the customer experience for our Upmarket customers, driving strategic engagement, and fostering cross-functional collaboration. The mission of the Customer Success team is to ensure our customers achieve their desired outcomes and maximize the value they receive from … our products. We aim to build strong, lasting relationships and drive long-term customer success and retention. This role fits into fulfilling this mission by leading the Upmarket Customer Success efforts in EMEA, setting the standard for customer experience, driving strategic engagement, and ensuring cross-functional More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

Product Manager, Customer Experience Full-time, hybrid role, 3 days per week in Central London office Up to £70k, FTC - 6 months (June - Dec 2025), with possibility of extension About us At Wonderbly, our mission is to connect the world together through our special gift books. We make … cover for a Product Manager to join our product team and lead delivery and support product management efforts for our Customer Experience (CX) squad. This team drives improvements to the end-to-end customer journey. As we're in the initial stages of defining a core of … exciting, new experiences in and around our personalisation and gifting experience, this position would suit someone who has several years experience building and delivering user experiences, ideally within a creative environment. Perhaps you've delivered tools for creators before at a company that makes SaaS tools or maybe More ❯

Enterprise Customer Success Manager, EMEA United Kingdom, London - Hybrid Join AutogenAI - Revolutionising Bid and Proposal Writing with generative AI AutogenAI is a leader in Generative AI SaaS, transforming how organisations create and optimise winning bids, tenders and proposals through cutting-edge natural language processing technology. We are one of … we invite passionate professionals to join our journey of innovation, helping shape the future of AI-powered business solutions. Job Summary: As an Enterprise Customer Success Manager, EMEA at AutogenAI, you will be the primary point of contact for 10-15 of our Enterprise customers, ensuring they derive maximum … value from our AI solutions. You will play a pivotal role in driving customer satisfaction, retention, and growth, while working closely with Sales, Professional Services, and Marketing to expand our footprint and enhance our customer experience. This role offers the opportunity to build meaningful relationships with key stakeholders More ❯

TITLE: Director, Customer Success, EMEA DEPARTMENT: Sales REPORTING TO: Vice President, Global Customer Success Team Overview Our Customer Success and Sales teams are a dynamic and collaborative group committed to driving growth in the fintech space. We operate globally with teams based in 11 countries ensuring we … provide seamless coverage and support for our global client base. Our Inside Sales team works closely with regional Sales teams including Marketing and Customer Success teams to ensure a strategic approach to driving revenue. As part of a fast-paced environment, the team thrives on innovation, continuous learning, and … celebrating individual and collective success. Role Overview As a Director, Customer Success, you will lead regional Customer Success Managers focused on financial services and responsible for the end-to-end customer lifecycle. Your goal is to ensure our solutions drive adoption, deliver value, and enhance the customer More ❯

roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation … liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address … customer friction points to improve website usability and performance. Take practical, insight-driven approach to website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a More ❯

Join our global team in designing and automating personalised customer experiences at scale. At Kaisa, we understand that our greatest asset is our talented and diverse team. We believe in creating an environment that fosters personal growth, professional development, and overall well-being. Regardless of where you are in … the world, our commitment to your success and happiness remains unwavering. Job Overview The Customer Success Manager will be responsible for maximising net retention and expansion on a portfolio of Kaisa customers by increasing adoption of the Kaisa product suite via the delivery of the Customer Success Programme. … to collaborate. Experience delivering product training and demonstrations. Highly Valued Good time and project management skills. Experience with Customer Experience (CX) SaaS platforms. Understanding of API integrations and customer ecosystems. Knowledge of the Automotive, Real Estate, or marketplace/classifieds industries. Company Culture and Benefits More ❯

Job Title: Senior Customer Success Manager Location: Remote, with access to London office as required Reports To: Head of Customer Success About Dragonfly AI: Founded in 2018, Dragonfly AI is on a mission to revolutionize the branding and retail industry through innovative visual AI solutions. Born from over … a significant opportunity to expand these relationships further. The Role: As Dragonfly AI continues to expand, we are seeking a strategic and dynamic Senior Customer Success Manager to partner with our commercial lead to manage our relationship with Coca Cola and support a portfolio of additional CPG brands. This … pivotal role involves driving customer engagement, enhancing product adoption, ensuring high customer satisfaction, and aligning with the company’s growth objectives. Reporting directly to the Head of Customer Success and working closely with the commercial side of the business and the product team, this position is key More ❯

Job Title: Senior Customer Success Manager Location: Remote, with access to London office as required Reports To: Head of Customer Success About Dragonfly AI: Founded in 2018, Dragonfly AI is on a mission to revolutionize the branding and retail industry through innovative visual AI solutions. Born from over … a significant opportunity to expand these relationships further. The Role: As Dragonfly AI continues to expand, we are seeking a strategic and dynamic Senior Customer Success Manager to partner with our commercial lead to manage our relationship with Coca Cola and support a portfolio of additional CPG brands. This … pivotal role involves driving customer engagement, enhancing product adoption, ensuring high customer satisfaction, and aligning with the company’s growth objectives. Reporting directly to the Head of Customer Success and working closely with the commercial side of the business and the product team, this position is key More ❯

We're growing and looking to hire Customer Success Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. About Claroty: Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of … Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60. Responsibilities As a Customer Success Manager in Claroty, you will own the customer's happiness and lead the path to success with Claroty. You will be the … senior executives included), and ensuring the successful adoption of Claroty products. With subject matter expertise in the product and industry, you'll navigate the customer through a customized journey that addresses their unique needs, delivering desired business outcomes and becoming their trusted advisor every step of the way. As More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

Service). Your Role Our Transformation Consultants work directly with our current & potential clients across a range of industries, supporting them in realising their CX Vision and Strategy. Be the lead on client-side projects, owning the delivery of pre-agreed milestones & measures of success. Assess current eco-systems (processes … systems, technology) to identify gaps against CX vision and make clear recommendations to address these. Utilising your industry knowledge and contact centre expertise, create efficiencies and enhance user and customer experience by optimising processes through eliminating waste and leveraging technology to integrate and automate processes and tasks. Improving … C-SAT and reducing cost-to-serve. Support clients in creating and implementing industry leading Digital-First Omni-Channel CX strategies to meet customer & client needs (i.e. introducing new digital channels, knowledge management, automation). Empowering customers to self-serve through personalised services. Recognise how clients can further optimise More ❯

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description At Publicis Sapient, we help our clients … of our clients' senior trusted advisors, working directly with the client Product Owner to define, articulate and execute an ETRM product strategy that transforms customer experience and business outcomes. As an Associate Director of Product Management, you will lead collaboration efforts with clients and our engineering teams in More ❯

both process, IT & Network change. One area that will be undergoing radical transformation is Service in-life. This transformation will drive significant improvements in customer & colleague experiences for our more ITSM journeys . This role provides a real opportunity to drive powerful & tangible change through the digitalisation of internal … and customer journeys, and use of AI technology to streamline processes. This role can be based in London, Birmingham, Manchester or Bristol, following a hybrid working pattern of 3 days a week in office and 2 days a week remote. What you'll be doing Defining the ServiceNow requirements … requirements. Improving technology E2E for service. Partnering with SN & co-creating on initiatives that will transform Business. You'll have the following skills and experience Experience: Experience as a Business Analyst in an Agile environment. ServiceNow Expertise: Proven experience in implementing and customizing ServiceNow solutions. Telco More ❯

see our G2 reviews ! As our SMB Launch Manager, you'll play a crucial role in delivering a world-class onboarding and technical setup experience for our SMB customers, ensuring they're set up for long-term success with SourceWhale. You'll report directly into our Global Customer Success Team Manager, collaborating closely with Customer Experience, Product and Tech teams. You will be working with our Community SMB businesses, working closely with users and decision-makers and founders to drive adoption, resolve technical challenges, and guarantee an onboarding experience that enables strong engagement throughout … the customer journey! Day in the Life Customer Onboarding & Technical Integration: Run an Account Plan to confirm goals and strategy for the client. Lead technical setup meetings, including initial login, CRM integrations, API connections, and workflow configurations to ensure seamless product implementation. Work closely with customer IT More ❯