1 to 25 of 232 Remote/Hybrid Customer Experience Jobs in London

customer-focused transformation initiatives within a fast-paced enterprise environment This role will focus on the successful delivery of Customer Experience ( CX) a nd Customer D ata programmes, managing multiple concurrent workstreams across business and technology teams. You'll work closely with internal stakeholders, technical teams … Manager delivering complex technology programmes. Strong experience manag ing multiple concurrent projects or workstr eams. Experience deliver ing Customer Experience (CX) or Mar Tech programmes. Hands-on experience delivering projects involv ing Adobe Experience C loud and/or Bl aze. Experience working ...

3Search is partnering with one of the UK’s fastest-growing neurotech companies to hire their first Customer Success Manager. This is a really exciting opportunity for someone who wants to do more than step into an established CS function. You’ll be joining an early-stage, rapidly growing … business where you’ll have the autonomy to build Customer Success from the ground up and as the company grows, have the opportunity to grow into a leadership role. The business has developed a first-of-its-kind health technology product designed to help people better manage chronic stress. ...

Interim Head of Professional Services Reports to: VP of Customers Works With: Customer Success, Support, Sales, Product and Engineering teams Manages: Migrations team, Design Studio team Hours: 37.5 pw (9.30am–6pm Monday to Friday) Term: Interim Location: London (Hybrid - minimum 2 days per week in office) Key Responsibilities Leading … ownership and ways of working. Assess and improve the Professional Services operating model, project journeys, processes, governance and tooling to drive consistency, efficiency and customer outcomes. Build on the expertise already within Professional Services, giving experienced specialists the clarity, autonomy and support to deliver high-quality outcomes. Establish clear ...

Line Manages: Customer Success Leads, CSMs, Tech touch CSM and Migrations CAE Works with: Client Team, Sales Team, wider Artlogic team Location: London Term: Interim (15 months) About us Artlogic is a leading technology platform for the art world. Founded in 1989, Artlogic empowers over 6,000 galleries, dealers … shaping the future of how art is bought, sold, and managed, both online and in person. About the role Leading a newly formed Customer Success team (High, Medium, Low and Tech Touch Customer Success, alongside Migrations and two Team Leads) you will provide clarity, consistency and direction during ...

About the job you're consideringThe ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow’s platform ...

Head of Customer Success Location: Hybrid London (23 days per week) Salary: £80,000£90,000 + uncapped commission An exciting opportunity has arisen for an experienced Head of Customer Success to join a high-growth B2B SaaS business during a pivotal stage of its growth journey. This … strategic leadership role where you'll own the Customer Success function, leading a team of Customer Success Managers while driving customer retention, product adoption, renewals and revenue growth. Working closely with the Head of Revenue and wider leadership team, you'll build scalable Customer Success processes ...

Microsoft, and senior business stakeholders, you will create and drive the programme roadmap while ensuring alignment to the broader vision for AI adoption and customer experience transformation. This is a highly visible role offering significant exposure to senior leadership and the opportunity to shape the future … risks, issues, dependencies, and change controls. Oversee programme budgets, spend management, forecasting, and financial reporting. Identify opportunities to maximise business value, AI adoption, and customer experience improvements. Skills & Experience Required Proven Programme Management experience delivering complex business and technology transformation initiatives. Experience working with Executive ...

seeking a highly skilled Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business Analysis … opportunity-to-cash processes.Support forecasting, territory management, sales pipelines, and relationship selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support customer experience ...

experienced Customer Experience/Operations Manager within the Travel Industry? Do you have a keen interest in Activity/Sport focussed holidays? Look no further! We are working with a reputable London based Travel company, who specialise in cycling holidays - they are looking for an experienced Customer Experience Manager to join their small team. As Customer Experience & Operations Manager, you'll take overall ownership of the companies post-sales department - ensuring every customer receives an exceptional experience, from booking through to the completion of their holiday. The role: * Leading and developing ...

London (Hybrid) Full-Time | Flexible Start Date Via is supporting a global technology company to recruit a Business Support Agent to join its growing customer support team. This is a fantastic opportunity for someone with experience in customer support, SaaS, account support or service-focused roles … helping customers get the most value from digital products. You'll support businesses and users across multiple channels, working closely with teams including Sales, Customer Success and Product to deliver an exceptional customer experience. The Role As a Business Support Agent, you'll be a key point ...

This role suits a TPM who thrives in a fast-paced environment, brings structure to ambiguity, and can influence outcomes across technical, operational, and customer experience priorities. Your Role Accountabilities... Program & Delivery Leadership Develop robust delivery plans aligned to the live sports calendar and keep cross-functional teams … Cross-Functional Collaboration Partner with Product, Engineering, Operations, and UX/UI teams across London and Paris to define scope, align priorities, and deliver customer-focused outcomes. Facilitate clear collaboration across development teams and stakeholders, ensuring accountability and efficient execution. Build trusted relationships and influence decisions across technical ...

. This is a hands-on banking technology delivery role, responsible for taking the implementation from design and build through integration, testing, security assurance, customer migration, staged rollout, full release and transition into BAU. The new digital banking channel will be based on Temenos Digital , integrated with the Bank … delivery plan and critical path, manage multiple technology vendors and the systems integrator, and ensure the implementation delivers a secure, compliant and high-quality customer experience. This is not a generic IT Project Manager role. We are specifically looking for someone who has personally delivered a customer-facing ...

Location: Waterloo (hybrid after probation) Salary: Competitive salary, depending on your experience Do you enjoy leading support teams that deliver exceptional customer service? Are you passionate about helping users get the most from their software, developing high-performing teams and using customer insight to continually improve … support experience? Our Client Support team is central to the service we provide to clients using our software across the legal and conveyancing sector. We’re looking for an experienced Client Support Manager to join us on an initial 12-month fixed term contract. You’ll lead and develop ...

+ Bonus + Excellent Benefits A fantastic opportunity has arisen for an experienced digital leader to join a fast growing, experience led hospitality business in a newly created senior leadership role. We're looking for someone who is passionate about digital innovation, technology and customer experience, with … heart of the business, working closely with Marketing, Operations, Sales and the Senior Leadership Team to identify new technologies, improve customer engagement and lead digital transformation across a growing multi-site hospitality portfolio. The Role You will take ownership of the organisation's digital ecosystem, customer loyalty programme ...

with a leading global technology company that is revolutionising how individuals and businesses manage their financial lives. This innovative organisation is deeply committed to customer success, leveraging data-driven strategies to enhance experiences and drive operational excellence across diverse international markets. They are at the forefront of integrating … robust, AI-ready data foundations that scale across multiple regions. You will be at the heart of improving how this company measures and delivers customer success, directly influencing Customer Experience, Digital Experience, Service Delivery, and Supportability, all while working with groundbreaking AI-native analytics. This ...

will own the end-to-end digital trading strategy across direct-to-consumer channels and marketplace platforms, ensuring a unified approach to commercial planning, customer experience, product assortment, pricing, promotions and trading execution. The successful candidate will drive profitable revenue growth, identify new opportunities for growth & expansion … performing team to deliver best-in-class digital experiences across all digital touchpoints.Working closely with local & global Digital, Analytics, Marketing, Merchandising, Planning, Finance, Operations, Customer Experience and brand teams, this role will play a critical leadership position in shaping the future of the European digital business.**The successful ...

Location: London (Hybrid) Type: Permanent| Up to £700 per day | Start date ASAP We're seeking an experienced Adobe Experience Platform (AEP) Architect to join our clients growing Customer Data & Activation team. This is a hands-on technical role focused on building and managing audiences within Adobe Experience Platform (AEP) and Real-Time CDP (RT-CDP) . You'll work across customer data, identity management, audience activation and MarTech integrations to deliver scalable audience solutions. Key Responsibilities Build and manage audiences within AEP and RT-CDP Create and maintain XDM schemas, datasets and customer profiles ...

LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. This includes:* Best-in-class customer journey … implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from day to day will vary according to your role, your ...

beta → live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … models. Department and team: Adviser Experience, Customer Experience & Digital – Digital Growth Job level: Manager/Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports: A team of up to 6 but predominantly coordination of large-scale transformation projects. Location: Ideally based ...

ideal candidate will have strong architectural leadership, hands-on technical proficiency and the ability to influence internal customers to drive process and solution standardisation. Experience Proven SAP Finance experience within large enterprise environments. Demonstrable experience designing and delivering SAP S/4HANA Finance solutions, includingfull-cycle implementation … projects. Hands-on SAP FICO (with certification) implementation experience is crucial, including at least one end-to-end deployment. Demonstrated experience inSAP Central Finance (CFIN) implementations within complex transformation programmes. Demonstrated experience leading FP&A, planning, reporting, and analytics transformation programs. Experience working within complex global ...

Global SaaS client is now seeking an experienced Data Analyst to join their Global Customer Success Data Science Team for a 10-month contract . You’ll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital … Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational excellence. Key Responsibilities Building robust data foundations : Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions and governance ...

sales organization, providing best practices and technical architecture guidance, driving POC’s and helping secure the technical win to exceed new bookings, expansion, and customer retention targets. Main Responsibilities Strategic Value & Executive Advisory Executive Technical Value: Partner with sales engineers , account executives and business consultants to drive strategic discussions … best practices. Strong sales acumen and prior experience in a technical pre‐sales or solutions architecture role within an enterprise SaaS or CX environment. Experience with platforms such as Salesforce Service Cloud, ServiceNow, Intercom Fin, or Freshworks is highly desirable. The intelligent heart of customer experience ...

building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build … multiple years of enterprise sales leadership, including experience managing large, complex teams and multimillion-dollar revenue targets. Demonstrated success in scaling SaaS, CX, AI or Enterprise Software businesses within the region. Strong executive presence and ability to influence C-level stakeholders both internally and externally. Excellent strategic thinking, planning ...

Description At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES). Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses. What You’ll Be Doing: Manage Technical Deal Cycles: Lead the technical validation … Expertise: Practical understanding of AI applications, including utilising LLM‐powered features, prompt engineering , and automated workflows. Domain Knowledge: Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows. Travel Commitment: Ability and willingness to travel up to 30% annually ...

Global SaaS client is now seeking an experienced Data Analyst to join their Global Customer Success Data Science Team for a 10-month contract . You’ll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital … Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational excellence. Key Responsibilities Building robust data foundations : Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions and governance ...