1 to 25 of 130 Remote Customer Experience Jobs in London

Job Title: Customer Success Manager Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork (Hybrid Remote) Reporting to: Customer Experience Lead About Onetrace Great products start with great people. Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market leading software for fire … ideas matter, and your work shapes what comes next. Want to learn more about our journey? Check out our LinkedIn page. About the role We're looking for a customer-focused Customer Success Manager to join Onetrace, a fast-growing SaaS company transforming construction technology. You'll be a trusted partner to our customers, helping them maximise the … value of Onetrace to streamline operations and drive growth. This role is ideal for someone with proven B2B SaaS experience in customer-facing roles, with strengths in relationship-building, product education, and retention. You'll lead onboarding, drive adoption, and identify opportunities for deeper engagement, while providing customer insights to influence our product and service delivery. As More ❯

Customer Success Manager A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from … those with experience in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: £50,000 – £75,000 per annum + excellent benefits Requirements for Customer Success Manager Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation This company values top academics so is looking … at A Level (please ensure academics are on your CV when applying) You are able to easily grasp technology and are intrigued by the impact AI is having Excellent customer-facing skills A motivated self-starter with a problem-solving attitude Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and More ❯

the correct level of stakeholder buy-in to deliver on our yearly targets. M old and continuously adapt our e-commerce process in the USA to deliver the best customer experience for our end consumers. B e the e-commerce go-to for everything USA related , must inspire and collaborate well with those around them whilst delivering results … aligned . This includes website taxonomy and using best in class merchandising principles for product set-up, naming conventions, filters and facets to give a market leading on-site customer experience and help drive organic traffic . W ork with the digital team to proactively fix and improve any negative feedback from customers via our NPS score to … improve the customer journey . Collaboratively m onitor all e-com Paid media spend in the USA working closely with our VP Marketing in the USA and the central Digital Marketing team with a focus on profitability Work with marketing to ensure we receive high quality traffic to the USA web site via Organic, Direct, PPC, Social etc to More ❯

Customer Success Manager Department: AMCS Employment Type: Full Time Location: London, UK Reporting To: Yael Naim Description Are you a passionate and enthusiastic Customer Success Manager with a wealth of experience managing customers in the SaaS industry? Are you looking for your next challenge in an emerging and exciting market? Do you have experience working with … You will join our global Revenue team, and champion the value of Elliptic and help uncover and develop new commercial opportunities within our base of existing customers. As a Customer Success Manager, you will be responsible for managing a nominated list of customers, based in the EMEA region. In this important and strategic role, you will play a major … account retention rate as well as account upsell targets. In addition, you will take the lead in onboarding and training our customers in using the product to enhance the customer experience and improve satisfaction. This is an exciting opportunity for an experienced individual looking for a role where you can make an impact not just on the company More ❯

ServiceNow Developer UK-Based | Hybrid Working | Full-Time Digital Customer Experience Practice Salary: £60,000 - £70,000 plus Pension, Private healthcare, Unlimited training budget About the Role We're seeking a ServiceNow Platform Developer with a minimum of 2 years' hands-on experience to join our fast-growing Digital Customer Experience team. You'll play … projects, creating intuitive user experiences and efficient workflows for clients across multiple industries. What You'll Be Doing Technical Development Configure and customize ServiceNow modules across HR, IT, and Customer Service workflows Develop and maintain custom applications using JavaScript and Angular Leverage Now Assist, GenAI, and Workflow Data Fabric for modern, AI-driven solutions Experience Design Use Next … Experience UI, UI Builder, and Service Portal to build intuitive and role-based user interfaces Design responsive dashboards and self-service portals Integration & Data Management Connect ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping More ❯

Press Tab to Move to Skip to Content Link Customer Success Manager (CSM) - SAP Academy for Customer Success - United Kingdom (Hybrid) SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader … in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we … planning, and sales performance management. SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes. SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications SAP Business Technology Platform More ❯

ERP Operations Manager (CX) Skills: CX Solutions - ideally SAP but will consider any other CX ERP I.E Salesforce My client is looking for a CX Operations Manager to manage the SAP Customer Experience team. You will lead the team responsible for providing support to the application environment across the Customer experience estate. To be consider for … this role you will possess hands on experience with CX and would have ideally worked within a SAP CRM, SAP CX environment. You will ensure reliability and stability of the operation and create a culture of continuous improvement. Monitoring operational performance and integrity within the CX platform components, you will lead the team responding to alerts and incidents, follow … escalation processes and collaborate with the other IT functions to ensure a smooth-running service. Managing the SAP CX Operations Team, you will be passionate about developing the team to reach their potential and excel at delivering results! Working for a client who consistently challenges what is possible this is an exciting time to join a brand leader who strives More ❯

You will be responsible for performing enhanced due diligence for new onboarding cases as well as during trigger events and periodic EDD refresh for existing customers. You will analyze customer information in line with defined processes and procedures and summarize the findings/facts/information to recommend appropriate next steps. What you'll be doing (ie. job duties … Conduct clear and concise request for information ("RFI") to customers to obtain specific information/documentation required to fulfill EDD Ability to understand and interpret customer conversations including understanding how to request EDD information, how to address customer concerns and how to optimize customer experience Perform internal and external research on the customer to obtain … Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE) Experience in project management, analytics, or vendor management Advanced degree in business, finance, or customer experience (CX) Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud. Experience collaborating with external outsource business partners Position ID: G2721 Pay Transparency Notice: The target annual More ❯

on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets and society as a whole. The Role: Vortexa is looking for a Customer Success Manager in London to play an influential role in our post-sale customer experience in the European region and have a major role in our ambitious … growth plans. You will join a globally growing customer success team, working seamlessly in partnership with our wider commercial team. In this role, you will proactively train, nurture and develop value-based relationships with our customer base across the global energy and shipping spectrum. You will help to deliver on their needs and ambitions through a laser focus … and growth are a success. You will be the first point of contact for our existing users, harnessing a solutions-focused knowledge of the product and striving to elevate customer health with each interaction. You will act as a trusted partner to clients as you move them through the customer journey, continually seeking to match their needs with More ❯

Principal Customer Success Manager, EMEA This role can be performed remotely from anywhere within the United Kingdom, with the expectation of travel to customer on-sites across EMEA as needed. As a Principal Customer Success Manager on our EMEA Success team, you will serve as a subject matter expert within Fullstory, leading complex, enterprise-level customer engagements, driving strategic impact on the overall end-to-end journey framework, and providing thought leadership across the Customer Success organization. By providing strategic guidance and product enablement, you will also be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business. … You will report to the Snr Manager, Customer Success, EMEA. CSMs are power users of the Fullstory platform, leveraging their product knowledge and strategic expertise to help customers accomplish key business objectives. You'll be expected to engage consistently with a highly specialized book of accounts, delivering excellent service in a way that's value-driven and differentiated. You More ❯

their customers in a rapidly evolving global market. Your Impact: Join the dynamic Growth team at Deliverect, where we empower our customers to reach new heights. As an Enterprise Customer Success Manager, you'll be the strategic anchor ensuring our customers thrive and achieve maximum value from the Deliverect platform. Your role is pivotal in fostering loyalty, driving retention … schedule, offering 3 days in our Madrid, London or Ghent office and 2 days of remote work. What you will do: Develop and execute strategies to foster long-term customer relationships (approx. 30%): This includes proactive engagement, understanding evolving business needs, and identifying opportunities for renewal and expansion. Monitor customer usage and proactively engage with customers (approx. … relationships with key stakeholders across multiple departments within your assigned accounts (approx. 10%). Work closely with Enterprise Account Managers, Product, Support, and Marketing teams to ensure a seamless customer experience (approx. 25%). Review and address customer concerns, seeking opportunities to enhance the customer experience and product offerings (approx. 10%): What you will bring More ❯

to client sites. Working Hours: Total 37.5 actual working hours per week, or 7.5 hours per day (not including a 1 hour break). About this Role The Diagnexia Customer Service Managers' role will be responsible for ensuring a high level of customer satisfaction by providing excellent customer service, building strong relationships with key stakeholders, and continuously … improving customer service processes. The manager also interacts with the UK lab team and case control team and works closely with cross-functional teams to ensure a seamless customer experience Responsibilities: Act as the primary point of contact for customer inquiries and complaints, working to resolve customer issues promptly and efficiently. Build and maintain strong … relationships with key stakeholders in NHS sites, including clinical and IT personnel, ensuring that customer needs are met and exceeded. Collaborate with cross-functional teams, such as sales, product, and technical support, to ensure a seamless customer experience. Monitor customer feedback and develop strategies to improve customer satisfaction and loyalty. Develop and implement customer service More ❯

we actively work towards it every day. As a Business Solutions Specialist, you will be a point of contact for management/executive level external customers to ensure positive customer experience and satisfaction. You will be responsible for fostering and maintaining positive customer relationships via assessing and fulfilling customer initiatives, requests, and implementations. You will work … directly with Business Development Directors and FCT internal departments to pursue new business opportunities and identify additional revenue sources within existing client relationships. In this customer centric role, you will need to be self-motivated, have the ability to learn quickly, take initiative and work independently while maintaining excellent time management skills, prioritization skills, and interface effectively with cross … functional teams with both internal and external stakeholders. HERE'S HOW YOU'LL CONTRIBUTE: Relationship Management - Ensuring positive customer experience and satisfaction. You will accomplish this by providing support, information, and guidance about our products, services, and industry to existing, new, and potential customers. This includes but not limited to; acting as the first point of engagement or More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … and act as a trusted advisor to the change those customers need to make. You'll work with a variety of customer profiles including C-Level contacts, executives, CX and Support leaders, and multi-layered global CX teams to support the successful adoption and expansion of their Intercom solution investment. What will I be doing? Develop a trusted advisor More ❯

Account Exec/Customer Success Manager - Finance Aviation Sector Job Sector BI/SaaS/Research/IT Contract Type Permanent Location London (3 days a week) + Working from home Up to £40k basic (neg) + bens Job Reference MediaIQ-AviaFi1203 Do you have 18+ months customer success experience for a business intelligence platform? Do you … have experience of upselling and rebooking subscriptions clients? Want to work for a dynamic and growing business intel and events business? Like the idea of onboarding, training and retaining finance sector clients? If yes, please read on The Company The company delivers data-driven insights, analytics, advisory services and events for the aviation finance community. They bring together the … talent and experience of some of the industry's leading players to provide a fresh perspective on how to make money through the aviation cycle. They provide an excellent working culture, good benefits and on-going training and development. The Role of Account Exec/Customer Success Manager As a Account Exec/Customer Success Manager you More ❯

CRM team plays a pivotal role in driving customer acquisition, retention, and engagement. THE ROLE As a CRM Data Analyst, you'll join the Customer Experience (CX) team and support the CRM and analytics function. You'll be responsible for pulling, analysing, and presenting customer data to influence decision-making and drive more effective campaigns. With … data to create actionable insights. Building and maintaining data pipelines to support CRM campaigns. Creating dashboards and visualisations to communicate performance to stakeholders. Partnering with data, CRM, and wider CX teams to deliver scalable, data-led solutions. REQUIREMENTS Must-Have: Strong SQL skills, with experience in creating tables, joins, and pipelines. Experience working with visualisation tools (Tableau, DataIQ … first vision. Play a key role in shaping CRM strategy and driving data-led marketing. Hybrid working model with strong work-life balance. Be part of a skilled, collaborative CX and data team where your insights have direct impact. More ❯

CRM team plays a pivotal role in driving customer acquisition, retention, and engagement. THE ROLE As a CRM Data Analyst, you’ll join the Customer Experience (CX) team and support the CRM and analytics function. You’ll be responsible for pulling, analysing, and presenting customer data to influence decision-making and drive more effective campaigns. With … data to create actionable insights. Building and maintaining data pipelines to support CRM campaigns. Creating dashboards and visualisations to communicate performance to stakeholders. Partnering with data, CRM, and wider CX teams to deliver scalable, data-led solutions. REQUIREMENTS Must-Have: Strong SQL skills, with experience in creating tables, joins, and pipelines. Experience working with visualisation tools (Tableau, DataIQ … first vision. Play a key role in shaping CRM strategy and driving data-led marketing. Hybrid working model with strong work-life balance. Be part of a skilled, collaborative CX and data team where your insights have direct impact. More ❯

funding and operating across 5 countries, we've already supported over 100 million patients and we're just getting started. About The Role We are currently looking for a Customer Success Lead to join our team here at Doctify, owning the commercial performance of the whole portfolio and the end-to-end customer journey. The role will provide … you with the opportunity to have a significant impact as a Customer Success lead, responsible for the success of our innovative health-tech platform in the UK region. You will be leading a talented team of two in the UK. You'll Be Responsible For Leading, managing, and developing a high performing customer success team You'll own … commercial footprint with Doctify Working closely with other Doctify Leaders such as Sales, Product, Marketing, and Support, ensuring smooth collaboration, mutual support, and alignment Continuously refining success motions and customer lifecycle touch-points, ensuring consistency, scalability, and a high standard of customer experience Setting, communicating, and driving the achievement of quarterly CS strategy and goals Seeking to More ❯

Location: London (Hybrid – 2 days per week in office) A highly regarded brand in the luxury retail space is looking for a CRM & Data Strategy Analyst to join its Customer Experience team. This role will sit within a collaborative data strategy function, supporting CRM campaigns, customer segmentation, and analytics to help drive acquisition and engagement. ROLE AND … RESPONSIBILITIES Support the CRM and analytics function within the Customer Experience team. Pull, analyse, and present customer data to inform decision-making and campaign performance. Translate complex data into clear, actionable insights with strong storytelling. Set up and optimise data pipelines and customer segmentation for CRM campaigns. Own reporting on CRM activity, including campaign effectiveness, database … health, and customer engagement. Collaborate closely with senior analysts, managers, and wider stakeholders across CRM and strategy. SKILLS AND EXPERIENCE Strong SQL skills Python (nice to have) Hands-on experience with CRM analytics and campaign reporting. Experience in retail or CRM-heavy environments. Strong communicator, comfortable presenting insights to technical and non-technical stakeholders Preferred: Familiarity More ❯

Location: London (Hybrid – 2 days per week in office) A highly regarded brand in the luxury retail space is looking for a CRM & Data Strategy Analyst to join its Customer Experience team. This role will sit within a collaborative data strategy function, supporting CRM campaigns, customer segmentation, and analytics to help drive acquisition and engagement. ROLE AND … RESPONSIBILITIES Support the CRM and analytics function within the Customer Experience team. Pull, analyse, and present customer data to inform decision-making and campaign performance. Translate complex data into clear, actionable insights with strong storytelling. Set up and optimise data pipelines and customer segmentation for CRM campaigns. Own reporting on CRM activity, including campaign effectiveness, database … health, and customer engagement. Collaborate closely with senior analysts, managers, and wider stakeholders across CRM and strategy. SKILLS AND EXPERIENCE Strong SQL skills Python (nice to have) Hands-on experience with CRM analytics and campaign reporting. Experience in retail or CRM-heavy environments. Strong communicator, comfortable presenting insights to technical and non-technical stakeholders Preferred: Familiarity More ❯

and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Vanta Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance … journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business. Vanta's success over the last … year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As a Vanta Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. More ❯

expected and fully supported. Team/Role Paragraph: This is a brief paragraph about your team and/or the role. The Compliance team within Customer Experience (CX) is responsible for developing and delivering best in class support across multiple customer segments. The Global Compliance Operations Team is responsible for executing Compliance controls with adherence to Coinbase … Compliance Analysts responsible for enhanced due diligence (EDD), transaction monitoring, to include preparation and filing of Suspicious Activity Reports (SAR). The supervisor sets a culture of ownership and customer focus on their teams by supporting individual and team goals and ensuring best in class customer service experiences through the team. Supervisors also identify broader customer impacting … Partner with Financial Crimes and second line compliance partners to execute against Coinbase's AML program What we look for in you (ie. job requirements): Minimum 3 years of experience within the Compliance field. 2 years of supervisory experience Working knowledge of financial laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance) Positive energy on the future of More ❯

100k - 4x a week onsite - Shepherds Bush Leading hospitality client now requires an IT Programme Manager to manage multiple initiatives, driving strategic change across the business and enhancing overall customer experience/operations. This role will lead and deliver complex IT programmes, collaborating with an array of stakeholders and internal teams to drive innovation throughout the business. Key … ensure programmes align with business objectives and KPI’s. Manage financial budgets and forecasts, ensuring these align with business goals. Drive continuous improvement ensuring programmes deliver tangible improvements in customer experience and operational efficiency. Key Requirements: Extensive programme management experience working on multi-site programmes/projects within the hospitality, retail or eCommerce sector. Expert in programme … governance and modern delivery methodologies. Strong understanding of IT systems, infrastructure and customer facing digital solutions. Proven experience delivering change within an organisation. Excellent financial acumen, with the ability to manage multimillion pound budgets, forecasts in reference to business needs. Previous experience using tools such as JIRA, Confluence and MS project. Exceptional communication skills with the ability More ❯

100k - 4x a week onsite - Shepherds Bush Leading hospitality client now requires an IT Programme Manager to manage multiple initiatives, driving strategic change across the business and enhancing overall customer experience/operations. This role will lead and deliver complex IT programmes, collaborating with an array of stakeholders and internal teams to drive innovation throughout the business. Key … ensure programmes align with business objectives and KPI’s. Manage financial budgets and forecasts, ensuring these align with business goals. Drive continuous improvement ensuring programmes deliver tangible improvements in customer experience and operational efficiency. Key Requirements: Extensive programme management experience working on multi-site programmes/projects within the hospitality, retail or eCommerce sector. Expert in programme … governance and modern delivery methodologies. Strong understanding of IT systems, infrastructure and customer facing digital solutions. Proven experience delivering change within an organisation. Excellent financial acumen, with the ability to manage multimillion pound budgets, forecasts in reference to business needs. Previous experience using tools such as JIRA, Confluence and MS project. Exceptional communication skills with the ability More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯