1 to 25 of 98 Remote/Hybrid Customer Experience Jobs in London

customer experience this is your opportunity. What will you be doing? Youll be responsible for leading the delivery, and evolution of the CX Measurement and Insight strategy - ensuring the right questions are asked, at the right time, in the right way. Youll manage CX measurement tools and suppliers … conversations that matter and drive the experiences their customers and people want to see. Accountabilities and Deliverables: Responsible for the development and delivery of CX measurement strategies across key lifecycle stages (e.g. discover, buy, join, manage, support, renew). Identify and interpret the Voice of the Customer (VOC), Voice ...

## Job DescriptionAt Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Service (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We’re leading the charge against outdated contact center solutions … innovative strategist, and technical thought leader. Bridging business vision with cutting-edge technology, you’ll lead complex engagements. Shaping how organisations harness AI-driven CX and ES solutions to transform operations and deliver measurable business value. Your expertise and influence will empower leading brands to unlock the full potential ...

team. In this role, you will play a pivotal part in helping clients optimize their CRM strategies, helping them to identify how to leverage CX technology, analytics, and best practices to improve customer engagement, streamline processes, and drive business growth. As a Consultant in frog’s CX Transformation team … through the implementation of these solutions You should have some of the following experience: Previous experience in delivering customer experience (CX), CRM transformation, or a similar role. Hands-on experience as an end user CRM platforms would be ideal but at least an understanding ...

teams internally and externally to develop and deliver solutions for large scale service transformation projects with a focus on customer centricity & business outcomes CX Strategy Development: Collaborate with clients to assess their current customer experience and the role of their tools and technologies in enabling this. Design … point of contact for clients, keeping them updated and alignment on delivery. Work with client teams to improve adoption of Customer Service & CX technology and ways of working to drive better Customer Engagement outcomes. Collaborate with internal and external stakeholders to align solutions with business objectives. What ...

revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS's Cloud Computing … account and billing related inquiries, and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer. As a Technical Customer Service Representative, you'll engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns. You will work with ...

implementation. Design of digitally enabled operating models and contact strategies. Contact Centre and CRM technology deployment. Data and insight-led approaches to improve future CX outcomes. Running and transformation BPO contact centre operations Hybrid working: The places that you work from day to day will vary according to your role … customer operations solutions through collaborating with other areas and expertise acrossCapgemini Support clients in creating and implementing industry leading Digital-First Omni-Channel CX strategies tomeet customer & client needs Assess existing processes and technology to identify opportunities for the implementation of new CXmethodologies Utilise industry knowledge and Contact ...

joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers' experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before. There … future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity. This is a role within Mobile Network Quality function, ensuring mobile core ...

Customer Operations Manager Location: London Salary : £40,000 - £60,000 per annum About the Job We re looking for an experiencedCustomer Operations Managerto lead our global customer operations and help us build a world-class, digital-first support experience. This is a hands-on role that blends strategic … responsible for scaling and optimising our support function across tools, processes, partners, and platforms. You will be the voice of the customer internally, using data and feedback to improve how we support, engage, and retain our users across the globe. This is a tough but rewarding role, best suited ...

LGBTQ+ business community. Please do not contact the recruiter directly. Why join frog? frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future … customer experience by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion ...

part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good. Position Summary: The Customer Contracts, Transfer Manager is responsible for leading the operational execution of customer contract transfers during major business transformations, including mergers, divestitures, and reorganizations. This role ensures … accurate and timely migration of customer agreements while preserving customer trust, minimizing risk, and maintaining compliance with legal and commercial standards. The ideal candidate brings hands-on experience from high-volume, fast-paced transformation environments and demonstrates strong leadership, planning, and stakeholder management capabilities. Note: This position ...

value and power of data and AI – through the lense of customer experience. You’ll work at the intersection our solutions focus on CX Data and AI, strategy, activation & personalisation, analytics, insights, measurement and advanced data science, turning complex data into transformative solutions that drive real impact. … Language Models (LLMs) for various use cases. Experience in developing and implementing machine learning models, including predictive, forecasting, classification, and deep learning models. CX Data Experience - Hands‐on experience in customer behaviour analytics, marketing, commercial, web, or product analytics with core focus in customer experience. ...

value and power of data and AI – through the lense of customer experience. You’ll work at the intersection our solutions focus on CX Data and AI, strategy, activation & personalisation, analytics, insights, measurement and advanced data science, turning complex data into transformative solutions that drive real impact. … Language Models (LLMs) for various use cases. Experience in developing and implementing machine learning models, including predictive, forecasting, classification, and deep learning models. CX Data Experience - Hands-on experience in customer behaviour analytics, marketing, commercial, web, or product analytics with core focus in customer experience. ...

role in architecting self service capabilities such as CONA Sanctions and Mandates journeys ensuring they are secure scalable compliant and optimised for a seamless customer experience Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those … Group including Retail Wealth Payments Compliance Operations and Legal Ensure all upstream and downstream dependencies are captured orchestrated and aligned with regulatory operational and customer experience expectations Specialist Journey Ownership CONA Customer Onboarding Amendments Architect the API workflow and data models enabling seamless client onboarding and profile ...

potential customers, be they patients, providers, or researchers • Possess excellent writing abilities, capable of seamlessly tailoring your communication to diverse audiences • Be responsible for customer experience with at least one year experience in this area • Efficiently prioritise and manage your workload under pressure • Report on the successes … your work and track KPIs • Have great attention to detail and an understanding of what makes a great customer experience • Be proactive, enthusiastic, and eager to learn with a strong desire to continuously expand your knowledge and skills • Collate feedback and liaise with the Head of Patient Ecosystem ...

opportunity to shape how digital insight influences key commercial decisions. You will be the digital voice across the buy cycle, directly impacting online performance, customer experience, and cross-functional trading decisions. With strong visibility and backing from senior leadership, this is a role where your recommendations will make … one. The Company They are a well-established retail brand with a growing focus on digital excellence. With increasing investment in ecommerce, data, and customer experience, they are building out their digital operations capability to better link online demand with merchandising, planning, and inventory functions. You will join ...

This is an opportunity to join a fast growing, digital first organisation where product analytics plays a central role in shaping customer experience and commercial outcomes. You will be embedded within a product focused environment, partnering closely with Product and Engineering to drive data led decisions across high … impact initiatives. The Company They are a modern, technology driven business operating at scale within a highly regulated industry. With a strong focus on customer outcomes and innovation, they invest heavily in data and analytics to support product development and strategic growth. The organisation values autonomy, collaboration and thoughtful ...

startup mentality: high ownership, fast execution and minimal bureaucracy. Engineers work closely with product, marketing and leadership to ship features that directly impact customer experience and commercial performance. They’re now hiring a Senior Full Stack Engineer to help build the next generation of their consumer platform. Quick … business • Contributing to platform architecture and engineering standards • Experimenting with AI-powered tooling and product features What they’re looking for • Strong TypeScript experience across backend and frontend • Solid Node.js backend experience • Experience building customer-facing products • Comfortable operating in fast-moving startup or scale ...

Specialist who can work in Digital (2D Image, Video and 3D), Gen-AI content generation, virtual production, and new hybrid customer experience (CX) experiments. This role will focus on creating exciting and innovative experiences using various 3D and Gen-AI technologies for e-commerce. The Content Specialist … support the team in enriching customer experience. Key job responsibilities - Drive Gen-AI content generation initiatives and virtual production projects - Lead hybrid CX experiments and innovative solutions for e-commerce - Provide front-line support for Internal & External Stakeholders to troubleshoot technical challenges - Optimize content creation for both quality ...

full buy cycle. With the role newly created, you will have a blank slate to build best-in-class merchandising operations and directly impact customer experience, NPS performance, and commercial results. The Company They are a global retail brand recognised for premium product and a strong digital vision. … organisation is investing heavily in elevating customer experience and ensuring digital insights sit at the heart of buying, planning, and trading decisions. You will join a collaborative environment where digital performance is highly visible, and your recommendations directly shape commercial strategy. With a new Merch Ops structure ...

impact as we build for the long term. About the role: Samsara is seeking an experienced Engineering Manager to join our growing Developer Experience organization. In this role, you will lead the Operational Excellence and Release Management teams, responsible for building and scaling the core tooling that powers Samsara … Connected Operations Cloud. This work sits on the critical path of both product velocity and customer experience. Every Samsara customer depends on the reliability, performance, and safety of our platform, and every engineer and product manager relies on your teams’ systems to build, deploy, and operate services with ...

range of international and industry-leading clients who are navigating rapidly evolving digital ecosystems where high-quality master data is critical for operational efficiency, customer experience, regulatory compliance, and analytics-driven decision-making. You will bring deep expertise in data management and enterprise architecture and will be able … proposals and Request for Proposal (RFP) responses considering requirements, client tech landscape, delivery risk & cost etc. Connect to your skills and professional experience We are looking for candidates who are able to demonstrate skills and experience in some of the following: Education & Experience Bachelor’s or Master ...

January 2025. Position Overview: We’re looking for an experienced Account Management Lead to own and scale the success of our existing SME customer base. This is a senior role for someone with 5+ years’ experience in SME lending or fintech, who is able to combine their strong … relationship management skills with a commercial, growth-oriented mindset. You’ll be accountable for leading the growth initiatives for our existing customer portfolio, drive world-class retention through outstanding service and product-led engagement, and elevating the Lenkie brand through targeted account-based marketing initiatives. You’ll also help ...

Account Executive Customer Experience Software (SaaS & AI) Hybrid working - One day per week in London 85,000 - 95,000 Basic Salary + Double Uncapped OTE We are exclusively partnered with a market-leading SaaS company in the customer experience software/AI space. Recognised … have a rare opportunity to join this fantastic business as they look to expand their team for the future. In return for your experience, they can offer a very rewarding career, with an excellent training and benefits package. The Role: Secure net-new enterprise clients, selling into clients with ...

Account Executive Customer Experience Software (SaaS & AI) Hybrid working - One day per week in London £85,000 - £95,000 Basic Salary + Double Uncapped OTE We are exclusively partnered with a market-leading SaaS company in the customer experience software/AI space. Recognised … have a rare opportunity to join this fantastic business as they look to expand their team for the future. In return for your experience, they can offer a very rewarding career, with an excellent training and benefits package. The Role: Secure net-new enterprise clients, selling into clients with ...

Enterprises Account Executive Customer Experience Software (SaaS & AI) Hybrid working - One day per week in London £95,000 - £130,000 Basic Salary + Double Uncapped OTE We are exclusively partnered with a market-leading SaaS company in the customer experience software/AI space. Recognised … have a rare opportunity to join this fantastic business as they look to expand their team for the future. In return for your experience, they can offer a very rewarding career, with an excellent training and benefits package. The Role: Secure net-new enterprise clients, selling into clients with ...