1 to 25 of 102 Customer Experience Jobs in London with Remote Work Options

join an established team and is highly motivated to create new opportunities, build strategic relationships, secure new clients and make a difference to our customer engagement. Job Role: Creating specific development plans for existing and new clients to create new opportunities, including contact strategies for predictable business development. Building … new clients and maintain an understanding of their business and networks. Establishing a strong portfolio of well qualified business opportunities, demonstrating an understanding of customer buying criteria and process. Acting as the client's trusted advisor and point of contact to help with the creation of business enhancing IT … with strategic partners and vendors to leverage opportunities. As a client champion, support the effective engagement of colleagues in accordance with aspiration to improve customer experience. Encourage changes and development of new and existing products and solutions. Proactively support regional sales strategy including direction, investment, partners and events. Requirements more »

Staff Engineer Working with a leading tech & data company as part of an innovative team working on customer journey building and managing legacy estates. This is a permanent role based in Central London with a hybrid working model. Platforms/Frameworks: Node Express C#.NET Docker Kubernetes Cloudflare AWS GitLab … standards and processes across the organization, providing technical input into planning. Take a risk-based approach to decision-making, ensuring compliance with regulatory frameworks. Experience: Experience with all/most of the tech stacks mentioned above Strong ability to deal with high volumes of data Must have great … soft skills and ability to work across the business, dealing with non-technical stakeholders Experience leading engineering teams towards a shared technical vision. Proven track record in making architectural decisions that meet customer and commercial needs. Strong influencer and negotiator, adept at managing stakeholder relationships. Proficiency in building more »

a fully Fintech business. The business has grown significantly over recent years and as a result are investing in their IT function to enhance customer experience and ensure they remain a top tier product. This is an exciting time to join the business as the IT are in … to improve our company Take ownership of the tasks and responsibilities you are assigned. Be a real team player to collectively achieve success Required experience: Proficient experience working with Laravel. This is the main framework for this role. Strong experience with Laravel-associated technologies: Laravel Livewire, Laravel … Confident front and back end user. A background in secure application development, ideally from regulated financial services or a fast-paced start-up. Extensive experience with Agile Scrum. Minimum of 6 years of experience with PHP, HTML, CSS, Javascript, and SQL Extensive knowledge of PHP 8.2 and proficiency more »

UX Writer needed to join our dynamic cross-functional product creative team, collaborating with experts in CX, UX, UI, Research and Service Design. The opportunity: This is an exciting role where you’ll get to write and script the customer experience in response to customer and business … needs. We’re looking for someone who loves finding ways to solve challenges and improve the customer experience with content. Automotive experience is an advantage. You will help to define and implement content strategy, shape and guide tone of voice for our clients and use research to … create compelling content. You’ll play a vital role in helping us to define our own content strategy, as well as influencing the user experience, and evolving tone and content for our clients. What you’ll be doing: Shape the product experience through tone of voice and language. more »

a React Native Developer to make a huge impact on their projected growth and delivery of their mobile app. Key Skills: Strong React Native experience Strong Mobile experience - iOS Extensive experience in contributing to the frontend as well as the mobile side using JavaScript and React and … TypeScript You have a product mindset and care about the customer experience Comfortable working in a small engineering team with appetite to double in size Confident working across: React Native, Swift, iOS, TypeScript, React and JavaScript Requirements: Comfortable rolling out mobile app projects successfully Spearhead software system design … adherence to industry best practices Team player - Start up environment being a collaborative individual being versatile Experienced in building a strong engineering culture through customer obsession Passionate about scale up environments being bought into the company vision Have a genuine interest on voicing their opinion on the mobile app more »

the power of data and technology? As a Senior Machine Learning Engineer, you'll deploy and productionise predictive models aimed at enhancing media performance, customer experiences, revenue efficiency, and various business outcomes. What You'll Do: Deploying and productionising models to optimise business performance Working closely with clients to … creation of the best-in-class models, measurement and reporting We’d love to see: Strong proficiency with Python and SQL Extensive Machine Learning experience: recommendation, forecasting, predictive performance analysis & optimisation Experience with Snowflake, DataIQ or Databricks AWS experience – Redshift & Fast API NLP & Computer Vision experience Previous experience working with Marketing Ecosystems Hybrid working with offices in Central London - 3x a week in the office. Day rate up to £550 per day If you are interested, please apply. Contact Danielle Blake on 01727 228072 OR dblake@understandingrecruitment.com for more information. Understanding Recruitment is passionate more »

managing the firm's CRM system, driving seamless user experiences and supporting business goals. This position offers the opportunity to lead CRM strategies, analyse customer data, and collaborate with cross-functional teams to enhance customer engagement and satisfaction. Key Responsibilities: End-to-end ownership of the CRM system … including configuration and customization. Development and implementation of CRM strategies to improve user experience and support business objectives. Collaboration with cross-functional teams to align CRM initiatives with overall business goals. Analysis of customer data to identify trends and preferences, driving personalized marketing campaigns. Optimization of CRM processes … and workflows to enhance efficiency and effectiveness. Integration of CRM with other marketing technology platforms. Monitoring and reporting on key performance metrics related to customer engagement and satisfaction. Development of segmentation and targeting strategies to deliver relevant messaging to different customer segments. Essential Skills: Strong CRM experience more »

the power of data and technology? As a Senior Data Scientist, you'll design, build and implement predictive models aimed at enhancing media performance, customer experiences, revenue efficiency, and various business outcomes. What You'll Do: Designing and predicting models to optimise business performance Analyse data to discover trends … and reporting Opportunity to contribute to new & existing business pitches We’d love to see: Strong proficiency with Python and SQL Extensive Machine Learning experience: forecasting, predictive performance analysis & optimisation Experience with Snowflake, DataIQ or Databricks Cloud platform experience (AWS preferred) Adobe analytics & sales platform experience is a bonus Previous experience working with Marketing Ecosystems Hybrid working with offices in Central London - 3x a week in the office. Day rate up to £550 per day If you are interested, please apply. Contact Danielle Blake on 01727 228072 OR dblake@understandingrecruitment.com for more information. Understanding more »

to join our team in London. In this role, you will be required to optimise our current CRM campaigns and processes while using your experience to introduce new ideas and identify new opportunities to further improve performance. Responsibilities will include campaign management and execution, regular A/B testing … CRM plans remain pertinent and are executed to the utmost standard. Suggesting viable ideas and solutions that propel business performance forward and enhance the customer experience. Fostering a data-driven mindset within the team and embracing a rigorous test-and-learn methodology for CRM (such as A/B … domains and regions, all the while retaining a thorough understanding of licensing frameworks. Developing a predictor/free-to-play style game to maximise customer engagement and generate new leads. Keeping up to date with the sporting calendar so we can focus on delivering relevant, event-driven campaigns. About more »

Test Manager (Salesforce) – Hybrid – 9 to 12 Months contract - £650 - £750 Inside IR35 A leading global company in data science is revolutionizing customer experiences with AI and data expertise. We're currently searching for a talented Test Manager to join a Salesforce implementation program. In this critical role, you … vendors. Effectively communicate test results to program managers, product owners, and stakeholders. Qualifications: Track record in testing Salesforce CRM implementations (experience with Oracle CX to Salesforce migrations is a plus). In-depth knowledge of testing tools and methodologies. Excellent leadership, collaboration, and influencing skills to communicate with stakeholders. … Experience in end-to-end software deployments. Experience in data migrations, especially with a strong understanding of GDPR compliance (desired). Prior experience in the retail or media industry is a plus, but not essential. The role is hybrid, with 2 days in office in London. Interviews more »

Job Title: Channel Marketing Customer Lifecycle Manager Location: Shoreditch, London (Hybrid) Duration: 12 months contract initially Max. Budget: £40k - £56k per annum paid holidays pension or £290 per day Inside IR35 What you ll do: As the Channel Marketing CLM, you will play a crucial role in driving the … success of our channel marketing efforts with client s resellers and distributors in EMEA. Using your expertise in customer insights & journeys, product strategies, data and automation, you will oversee the development and maintenance of automated retention, migration and upsell journeys. This includes full journey development, data analysis, content creation … the setup and management of channel campaign operations using a range of tools, and collaboration with agencies. What you need to succeed: With a customer centric approach and your ability to scope out and build customer journeys, creative campaigns, and performance optimization you will ensure that our digital more »

you'll showcase your leadership prowess through the mentorship of junior team members. In this key role, we're transforming BPP Education into a customer-centred, design and data-informed hub. Your contributions are vital in building products that not only meet but exceed our users' needs across our … the best engineering team in the higher education sector in the UK, to deliver innovative and user-centric software solutions that enhance the academic experience for students, faculty, and staff! What we are looking for from you: Proven experience as a senior (or similar level) software engineer working … technology stack that allows for rapid iterative delivery using the best-in-class standards and principals that drive up quality and focus on the customer experience. We are building a service-based architecture driven by events and are cloud native with AWS. On the front-end we are creating more »

forward-thinking company to hire a Director of Technology (suitable for a Tech Lead, Architect, Head of/VP of/Engineering Manager) with experience of driving a seamless, user & e-commerce experience when it comes to online & digital learning. With a commitment to strategic excellence, a focus … on leading the development & improvement of customer facing tech and a passion for driving results, I am seeking a Director of Technology to enhance efficiency and improve processes. As the Director of Technology and most senior technical person in the business, you will be responsible for the technical direction … of the organisation in order to strengthen operational efficiencies, improve customer experiences and drive company expansion. You will lead a team of engineers/developers and technologists to prioritise and implement activities in line with the business objectives. This role requires you to have a good understanding of a more »

applications. This is a managerial role where you will be helping further develop an inspiring, dynamic workplace where teams are empowered to drive great customer experiences and business results. At AJ Bell we are building the future of personal wealth management platforms through our technology. We have a strong … business unit to create value for the whole business. Set, manage, and work with team members on agreed objectives. What you'll already have Experience managing multiple teams in a fast paced, dynamic technology environment. Strong background in engineering with previous development experience. Strong focus and track record of … delivering product led initiatives. Hands on development experience in an enterprise setting. Working knowledge and experience of Agile principles. Ability to motivate, encourage and push improvement initiatives. Comfortable having direct conversations, holding your team, peers and leaders accountable. Pragmatism, you can prioritize, simplify, and drive a path towards more »

We’re looking for a highly skilled Customer Experience (CX) Researcher to help optimise our end-to-end user experience, from seeing an advert, joining our programmes, using our app to offboarding - and everything in between! Summary This is an exciting role for someone who thrives in … fast-paced start-up environments, with the opportunity to have a tangible impact on shaping our patient end-to-end experience . You’ll be joining us as we continue scaling across the UK and international markets, with fantastic opportunities for significant personal and professional growth. If you're … have great listening and empathy skills to understand customer issues and feel what they are feeling. You have experience in a similar CX role. You’re someone who’s personable and talkative, who wants to have conversations with our customers. You have a keen eye for detail - a more »

+ benefits Flexible working (2 days in the office per week) Our client Over the past few years, we’ve scaled the global Customer Experience Team (a hybrid startup-consultancy) in one of the world’s most powerful brands. The team encompasses Product, Strategy, Design, Analytics and Implementation. … digital transformation journey. Leveraging analytical expertise, stakeholder management, and the ability to drive alignment across global cross-functional teams to optimise customer experiences (CX) and maximise conversions across all online channels, this role will shape the global marketing narrative and support wider business and growth objectives. The Optimisation Strategist … will (in conjunction with global markets) lead digital marketing optimisation efforts, CX enhancement, and project management related to digital marketing effectiveness. This role is not involved in the creation/planning of digital marketing campaigns – this is led by global markets and respective agencies. This role requires strong stakeholder management more »

Builder.ai is looking for a Customer Product Owner - "Productologist" to join our Delivery team in London in a full time role working in a hybrid capacity with 3 days spent in the office. About Builder.ai We're on a mission to make app building so easy everyone can do … bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild About the Role Productologists at Builder.ai play a key role turning our customer's dream and vision into a software reality. As part of the Delivery Team, Productologists work as the customer product owner in educating … guiding and advising on the use of our reusable code Blocks to develop the customer's app whilst providing excellent customer service across the roadmap. Productologists work closely with our Ninjas (software delivery managers) and Senseis (technical architects) throughout the software development lifecycle to deliver what the customer more »

You will ensure you are abreast of the latest market trends and technological innovations for retail and be keen to build your knowledge and experience of relevant solutions and systems. It is key that you can develop strong relationships with clients and colleagues, communicating effectively and inspiring trust in … models, and technologies to determine opportunities and threats for the business now and in the future. Help to develop transformation plans to optimize the customer experience, operational efficiency, or systemic landscape. Use your knowledge and experience to provide recommendations considerate of other stakeholders. Your Profile Key skills …/knowledge/experience: Retail experience and a solid understanding and experience of our retail clients’ markets and challenges. Specifically, knowledge of Commercial or Space, Range and Display processes. Experience from Food or Fashion to General Merchandise or DIY but most importantly passionate about retail and more »

Application Support Analyst – COBOL Location: Hybrid, London/Birmingham Salary range £35,000 - £48,000 dependant on experience Role: My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good … management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels. Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level … Incident actions to all Incidents before assigning to the appropriate resolver. Responsibilities: that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately. all Incidents and Requests with agreement from the customer. the sources for new Incidents and Service more »

Application Support Analyst – COBOL Location: Hybrid, London/Birmingham Salary range £35,000 - £48,000 dependant on experience Role: My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good … management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels. Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level … Incident actions to all Incidents before assigning to the appropriate resolver. Responsibilities: that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately. all Incidents and Requests with agreement from the customer. the sources for new Incidents and Service more »

data. Support the P&C Coordinator in managing the employee life cycle, performance, and development, while improving processes, overseeing payroll accuracy, and ensuring excellent customer experience and alignment with organizational values. Advise on recruitment strategies, ensure compliance with protocols, assist with campaign management, and act as the P … and work within the framework of the IHL Safeguarding policy, contributing to the development of an enhanced culture of safety for students. Qualifications and Experience: We are looking for an HR professional who is CIPD Level 5 or 7 qualified, with strong partnering experience in medium-sized organisations. … Up to date knowledge of employment legislation and experience/knowledge of different contractual relationships is a must. Ideal candidate should be able to articulate complex HR matters clearly to different audience groups and have a solution focused mindset. It is desirable to have experience with ADP and more »

public clouds (AWS, Azure, GCP, etc.), including governance, IT department restructuring, and cloud financial management. • Analytics and Problem Solving: Modernize IT service delivery, enhance customer experiences, and solve complex problems with a big-picture approach. • Leadership: Build trust and advisory relationships with clients and peers, motivate and lead change … Generate demand for firm resources, develop proposals, and identify new opportunities. Inspire and lead talent development through coaching and recruiting. Ideal Candidate Qualifications: • Extensive experience in cloud strategy implementation, governance, and cloud financial management tools (e.g., Cloud Health, Cloudability). • Proven track record of successful client engagements and delivering … skills in English. Educational Requirements: • Bachelor's degree in Business, Engineering, Information Services, or equivalent. • Master's degree and/or relevant certifications preferred. Experience Requirements: • Relevant consulting or industry experience with a proven ability to build trusted relationships with senior business and technology leaders. • Experience in more »

public clouds (AWS, Azure, GCP, etc.), including governance, IT department restructuring, and cloud financial management. • Analytics and Problem Solving: Modernize IT service delivery, enhance customer experiences, and solve complex problems with a big-picture approach. • Leadership: Build trust and advisory relationships with clients and peers, motivate and lead change … Generate demand for firm resources, develop proposals, and identify new opportunities. Inspire and lead talent development through coaching and recruiting. Ideal Candidate Qualifications: • Extensive experience in cloud strategy implementation, governance, and cloud financial management tools (e.g., Cloud Health, Cloudability). • Proven track record of successful client engagements and delivering … skills in English. Educational Requirements: • Bachelor's degree in Business, Engineering, Information Services, or equivalent. • Master's degree and/or relevant certifications preferred. Experience Requirements: • Relevant consulting or industry experience with a proven ability to build trusted relationships with senior business and technology leaders. • Experience in more »

You will be working primarily with one of their automotive clients, who are currently undertaking a range of digital transformation projects across marketing and customer experience. They are looking for someone with a strong foundation in data and marketing technology, excellent project management skills, an understanding of how platforms … integrate into the client's technical architecture, and a deep understanding of at least one Marketing Automation tool (prior Salesforce experience is desirable). What you’ll do: • Regular liaising with internal departments, clients, and their 3rd party suppliers. • Gathering requirements and user story development. • Define and communicate Martech … and adjacent technologies such as CRM, MDM, Consent Management Platforms, analytics tools. • A deep understanding of at least one Marketing Automation tool • Prior Salesforce experience is desirable. • Experience with project managing end-to-end Martech development projects with proven task and project management skills. This role is London more »

for? Must have: Proven track record of success in a senior operational leadership role within B2C environments (B2B may be considered) 10+ years of experience in operations, with at least 5 years in a senior leadership role. Experience in operating at a company with significant revenue, ideally … million or more. Experience in scaling companies through Series C funding and/or leading a company through a successful exit. Experience in acquisitions and mergers, driving successful integrations. Strong background in strategic planning, process improvement, and team management. Exceptional leadership, communication, and collaboration skills. Demonstrated ability to … drive operational excellence and deliver results in a fast-paced, dynamic environment. Passion for wellness and a commitment to delivering exceptional customer experiences. Further Details: Location: Central London (Hybrid/Flexible working arrangement), with occasional travel to Berlin/Madrid Salary: £175,000 - £230,000 Benefits: Shares/Stock more »