51 to 75 of 90 Customer Experience Jobs in London with Remote Work Options

Job Title: Training & Quality Manager, Customer Care Location: Preferred UK/London, Hybrid Company: BritBox International Reporting to: Director of Customer Service Contract Type: Full Time Our Mission: Creators & Curators of the Best in British Creativity & Entertainment. Our Vision: To be World leaders in British streaming. Our Purpose … best British TV, and hosts to the world’s largest collection. It’s our mission to bring the most engaging and relevant British TV experience to fans like us all around the world. We’re relentlessly creative and in this new world of content, where the possibilities are endless … requires international travel 2-4 times a year. Job Purpose BritBox International is on the lookout for a Training & Quality Manager to join our Customer Care team in London. In this role, you will ensure our customer support teams, via a BPO partner, deliver exceptional service through effective more »

join an established team and is highly motivated to create new opportunities, build strategic relationships, secure new clients and make a difference to our customer engagement. Job Role: Creating specific development plans for existing and new clients to create new opportunities, including contact strategies for predictable business development. Building … new clients and maintain an understanding of their business and networks. Establishing a strong portfolio of well qualified business opportunities, demonstrating an understanding of customer buying criteria and process. Acting as the client’s trusted advisor and point of contact to help with the creation of business enhancing IT … with strategic partners and vendors to leverage opportunities. As a client champion, support the effective engagement of colleagues in accordance with aspiration to improve customer experience. Encourage changes and development of new and existing products and solutions. Proactively support regional sales strategy including direction, investment, partners and events. Requirements more »

at the forefront of innovation in the insurance industry. Our mission is to provide our clients with cutting-edge solutions that streamline processes, enhance customer experiences, and deliver superior value. We are looking for a Lead Developer to join our team to deliver on projects for our Underwriting platform. … needs of our clients in the insurance sector. This role sits within the Catastrophe Modelling team where we are building out our software capabilities. Experience in this field is advantageous but not a requirement. Key Responsibilities: Design, develop, and implement software applications using Azure, .NET, Python, and Databricks. Collaborate … and technologies to ensure our solutions remain competitive. Qualifications: Bachelor's or Master’s degree in Computer Science, Engineering, or a related field. Strong experience in software development, with a focus on Azure, .NET, Python, and Databricks. Proven experience in the insurance industry or a deep understanding of more »

Senior Insight Analyst Company: VML Location: Sea Containers, London Reporting to: Director of Customer Analytics, Europe Who we are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and … values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. The Role You will be responsible for helping our clients … This means lots of growth opportunities in different areas, from Big Data Analytics to Electric Vehicles. You will be managed by the Director of Customer Analytics, who will be invested in accelerating your growth and advocating for your success. Key responsibilities: Ensure client success by delivering and presenting high more »

interesting products and services you are using today and will use in the future. Our expertly crafted software underpins many of today’s amazing customer experiences. When you join us, you'll be both challenged and supported, and you'll be a part of something extraordinary. Empowered Mobicans driving … Qualcomm chipsets and open source Andriod OS. Mandatory skills The candidate needs to live in London area and be ready to work from the customer's office on 'as-needed' basis. 5+ years with embedded development experience in C/C++ High-level linux experience on users …/kernel space (or on Android platforms) Knowledge of Linux build systems and system components Security Vulnerability Assessment experience Knowledge of Bootloaders Good experience with Git and branch integration Good solid Python skills for tools automation Nice to have skills Knowledge of Android build systems and system components more »

interesting products and services you are using today and will use in the future. Our expertly crafted software underpins many of today’s amazing customer experiences. When you join us, you'll be both challenged and supported, and you'll be a part of something extraordinary. Empowered Mobicans driving … chipsets and open source Andriod OS. Qualifications Mandatory skills The candidate needs to live in London area and be ready to work from the customer's office on 'as-needed' basis. 5+ years with embedded development experience in C/C++ High-level linux experience on users …/kernel space (or on Android platforms) Knowledge of Linux build systems and system components Security Vulnerability Assessment experience Knowledge of Bootloaders Good experience with Git and branch integration Good solid Python skills for tools automation Nice to have skills Knowledge of Android build systems and system components more »

Opportunity to work on emotionally intelligent AI avatars, transforming e-learning and customer experiences. Role: Computer Vision Engineer Location: London (Hybrid ) Salary: £80,000 (generous stock options) I'm hunting for innovative Computer Vision Engineers who are ready to reshape how humans and AI connect. What You'll Do … ML Projects: Manage the full machine learning lifecycle for optimal performance. Collaborate and Improve: Participate in code reviews and team collaboration for continuous improvement. Experience Requirements: Advanced degree (Master’s or PhD) in Computer Science, Engineering, or a related field. Over 3 years of experience in machine learning … particularly with generative models. Strong Python skills and expertise in deep learning frameworks such as PyTorch. Familiarity with cloud tools like Docker and Azure. Experience with CI/CD processes and tools. more »

transformation initiatives, driving innovation and leveraging technology to enhance business processes, improve operational efficiency, and deliver superior customer experiences Customer Experience (CX): Lead efforts to enhance the online customer experience, ensuring a seamless and user-friendly ecommerce platform that meets the needs and preferences of … our target audience. Implement CX strategies to improve customer satisfaction, loyalty, and retention Analytics and Reporting: Utilise web analytics tools to track key performance metrics, analyse trends, and generate actionable insights to inform decision-making and drive continuous improvement Ecommerce Technology: Evaluate and implement ecommerce technology solutions, platforms, and … tools to support business objectives and enhance operational efficiency Team Leadership: Lead and inspire a team of ecommerce, digital transformation, and CX professionals, providing guidance, support, and mentorship to drive performance and foster a culture of innovation and collaboration Cross-Functional Collaboration: Collaborate closely with internal stakeholders, including product management more »

Join Foundever™, a global leader in the customer experience (CX) industry, where we empower the best experiences for over 750 leading brands worldwide. As a Customer Service Advisor, you will play a pivotal role in ensuring seamless customer interactions and resolving queries across various channels. *What … be more than happy to speak with you. *Responsibilities:* · Communicate effectively with customers through phone, email, live chat, and social media platforms · Provide exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. · Utilize multilingual skills to assist customers in English and Spanish. · Demonstrate phone etiquette … and professionalism in all customer interactions. · Perform data entry tasks accurately to update customer information and resolve tickets promptly. · Upsell products or services to enhance the customer experience. *What we need from you?* * Good communication skills: the ability to clearly and effectively communicate with customers both written more »

a fully Fintech business. The business has grown significantly over recent years and as a result are investing in their IT function to enhance customer experience and ensure they remain a top tier product. This is an exciting time to join the business as the IT are in … to improve our company Take ownership of the tasks and responsibilities you are assigned. Be a real team player to collectively achieve success Required experience: Proficient experience working with Laravel. This is the main framework for this role. Strong experience with Laravel-associated technologies: Laravel Livewire, Laravel … Confident front and back end user. A background in secure application development, ideally from regulated financial services or a fast-paced start-up. Extensive experience with Agile Scrum. Minimum of 6 years of experience with PHP, HTML, CSS, Javascript, and SQL Extensive knowledge of PHP 8.2 and proficiency more »

a React Native Developer to make a huge impact on their projected growth and delivery of their mobile app. Key Skills: Strong React Native experience Strong Mobile experience - iOS Extensive experience in contributing to the frontend as well as the mobile side using JavaScript and React and … TypeScript You have a product mindset and care about the customer experience Comfortable working in a small engineering team with appetite to double in size Confident working across: React Native, Swift, iOS, TypeScript, React and JavaScript Requirements: Comfortable rolling out mobile app projects successfully Spearhead software system design … adherence to industry best practices Team player - Start up environment being a collaborative individual being versatile Experienced in building a strong engineering culture through customer obsession Passionate about scale up environments being bought into the company vision Have a genuine interest on voicing their opinion on the mobile app more »

We’re looking to add more Nearformers who fit this profile. At Nearform we are in the fortunate position of having 10 years of experience delivering on mission-critical outcomes for our customers, while still retaining the start-up feel, transparency, and intimacy of a close-knit community of … technologists. We build digital products that provide users of these products fantastic digital experiences and allow enterprises to go to market faster, improve customer experience, while transforming their workflows and advancing our clients’ digital agendas. With a recent significant investment into the business, Nearform is poised to scale … within their businesses Open to travelling to London for events, meetings with potential and existing clients on a frequent basis (5 days per month) Experience Consulting, pre-sales or account development experience in a technology consultancy or digital enterprise services company Hands-on delivery, development and/or more »

Staff Engineer Working with a leading tech & data company as part of an innovative team working on customer journey building and managing legacy estates. This is a permanent role based in Central London with a hybrid working model. Platforms/Frameworks: Node Express C#.NET Docker Kubernetes Cloudflare AWS GitLab … standards and processes across the organization, providing technical input into planning. Take a risk-based approach to decision-making, ensuring compliance with regulatory frameworks. Experience: Experience with all/most of the tech stacks mentioned above Strong ability to deal with high volumes of data Must have great … soft skills and ability to work across the business, dealing with non-technical stakeholders Experience leading engineering teams towards a shared technical vision. Proven track record in making architectural decisions that meet customer and commercial needs. Strong influencer and negotiator, adept at managing stakeholder relationships. Proficiency in building more »

skilled and motivated surveyor to join our Building Compliance Team at emh. As a surveyor with emh, you will deliver a positive and engaged customer experience, which is compliant with statutory and regulatory bodies requirements. You will be involved in compliance and property related inspections including but not … Energy efficiency related activity Option appraisals Aids and adaptation requests/work Disrepair Claims HHSRS/Decent Homes work Risk assessments You will have experience drawing up specifications, raising and progressing works orders and preparing contract documents for planned, reactive and compliance related works, and providing accurate estimates for … service delivery, including participating in resident forums and scrutiny activity. You will have excellent communication and interpersonal skills, which you will demonstrate in the customer focused service you deliver, and by working closely and in conjunction with other stakeholders across the business, including our Trade Union representatives, colleagues within more »

the power of data and technology? As a Senior Machine Learning Engineer, you'll deploy and productionise predictive models aimed at enhancing media performance, customer experiences, revenue efficiency, and various business outcomes. What You'll Do: Deploying and productionising models to optimise business performance Working closely with clients to … creation of the best-in-class models, measurement and reporting We’d love to see: Strong proficiency with Python and SQL Extensive Machine Learning experience: recommendation, forecasting, predictive performance analysis & optimisation Experience with Snowflake, DataIQ or Databricks AWS experience – Redshift & Fast API NLP & Computer Vision experience Previous experience working with Marketing Ecosystems Hybrid working with offices in Central London - 3x a week in the office. Day rate up to £550 per day If you are interested, please apply. Contact Danielle Blake on 01727 228072 OR dblake@understandingrecruitment.com for more information. Understanding Recruitment is passionate more »

partnerships. Two decades of excellence in recruitment. Part of the Staffline Group, ready to scale and innovate. Your Mission: Drive growth, provide top-notch customer experiences, and exceed targets! What we're looking for: Proven track record in 360-degree recruitment. Entrepreneurial mindset. Resilience and adaptability. What's in more »

the power of data and technology? As a Senior Data Scientist, you'll design, build and implement predictive models aimed at enhancing media performance, customer experiences, revenue efficiency, and various business outcomes. What You'll Do: Designing and predicting models to optimise business performance Analyse data to discover trends … and reporting Opportunity to contribute to new & existing business pitches We’d love to see: Strong proficiency with Python and SQL Extensive Machine Learning experience: forecasting, predictive performance analysis & optimisation Experience with Snowflake, DataIQ or Databricks Cloud platform experience (AWS preferred) Adobe analytics & sales platform experience is a bonus Previous experience working with Marketing Ecosystems Hybrid working with offices in Central London - 3x a week in the office. Day rate up to £550 per day If you are interested, please apply. Contact Danielle Blake on 01727 228072 OR dblake@understandingrecruitment.com for more information. Understanding more »

Test Manager (Salesforce) – Hybrid – 9 to 12 Months contract - £650 - £750 Inside IR35 A leading global company in data science is revolutionizing customer experiences with AI and data expertise. We're currently searching for a talented Test Manager to join a Salesforce implementation program. In this critical role, you … vendors. Effectively communicate test results to program managers, product owners, and stakeholders. Qualifications: Track record in testing Salesforce CRM implementations (experience with Oracle CX to Salesforce migrations is a plus). In-depth knowledge of testing tools and methodologies. Excellent leadership, collaboration, and influencing skills to communicate with stakeholders. … Experience in end-to-end software deployments. Experience in data migrations, especially with a strong understanding of GDPR compliance (desired). Prior experience in the retail or media industry is a plus, but not essential. The role is hybrid, with 2 days in office in London. Interviews more »

forward-thinking company to hire a Director of Technology (suitable for a Tech Lead, Architect, Head of/VP of/Engineering Manager) with experience of driving a seamless, user & e-commerce experience when it comes to online & digital learning. With a commitment to strategic excellence, a focus … on leading the development & improvement of customer facing tech and a passion for driving results, I am seeking a Director of Technology to enhance efficiency and improve processes. As the Director of Technology and most senior technical person in the business, you will be responsible for the technical direction … of the organisation in order to strengthen operational efficiencies, improve customer experiences and drive company expansion. You will lead a team of engineers/developers and technologists to prioritise and implement activities in line with the business objectives. This role requires you to have a good understanding of a more »

Hana - £95k - £107k + 5-10% bonus and benefits - (West London/Work from home) Are you a capable Solutions Architect with demonstrable experience of architecture within an SAP S4 HANA finance transformation? Have you worked in a B2C or Retail environment? Would you enjoy defining the future state … architecture strategy, and drivers for technology and business change and be the lead for solution design, delivery and options. It is essential you have experience working on an SAP S4HANA Finance transformation within a B2C or Retail business. In addition to Finance experience, any experience across the … beneficial, which includes HR, Procurement, Facilities, Security and Point of Sale (POS). If you love retail, love technology, have a good solution architecture experience to date - and want a place to continue your learning, and development and a place to build great solutions - so you can deliver long more »

Title : Vice President, Digital Transformation (AI) Employment Type : Permanent Role Summary: Key Responsibilities: Collaborate with clients to shape AI and customer experience (CX) opportunities, driving AI and data-driven transformation in CX and digital transformation efforts. Develop and execute digital CX and AI strategies for specific industry segments. … Lead the identification, progression, and closure of opportunities for comprehensive customer value chain transformations. Design CX solutions and roadmaps, implementing them across key CX capabilities, including customer experience design, journey mapping, and integrating conversational AI into workflows. Supervise solution architecture, emphasising features, functionalities, and their impact on … CX workflows, along with technical architecture aspects such as data flow, technology integration, scalability, and security. Hold strongexpertise in CCaaS solutions. Execute CX consulting projects, encompassing blueprinting and assessments. Develop and articulate a clear, compelling digital CX strategy for clients in targeted industries. Oversee the P&L for CX transformation more »

Quality Assurance Assistant Superco is the leading customer experience specialist for Shopify Plus brands. We combine our Shopify Plus knowledge with a deep understanding of what makes customers tick to drive revenue growth for our brands. We're looking for a Quality Assurance manager for a leading ecommerce … customer experience agency. You will join our quality department and support our Build Quality Manager. Applicants must demonstrate: Shopify Knowledge : You must show that you've worked in a quality control role with a Shopify focus. Testing Expertise : Comprehensive understanding of testing strategy, conducting functional, usability, and performance … This is a hybrid or remote role. To apply: Share your CV. In your application, tell us a little about your favourite online brand experience and why you like it. more »

You will ensure you are abreast of the latest market trends and technological innovations for retail and be keen to build your knowledge and experience of relevant solutions and systems. It is key that you can develop strong relationships with clients and colleagues, communicating effectively and inspiring trust in … models, and technologies to determine opportunities and threats for the business now and in the future. Help to develop transformation plans to optimize the customer experience, operational efficiency, or systemic landscape. Use your knowledge and experience to provide recommendations considerate of other stakeholders. Your Profile Key skills …/knowledge/experience: Retail experience and a solid understanding and experience of our retail clients’ markets and challenges. Specifically, knowledge of Commercial or Space, Range and Display processes. Experience from Food or Fashion to General Merchandise or DIY but most importantly passionate about retail and more »

Application Support Analyst – COBOL Location: Hybrid, London/Birmingham Salary range £35,000 - £48,000 dependant on experience Role: My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good … management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels. Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level … Incident actions to all Incidents before assigning to the appropriate resolver. Responsibilities: that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately. all Incidents and Requests with agreement from the customer. the sources for new Incidents and Service more »

months Interview Process: Two stages Join One of the Fastest-Growing FT1000 Companies! We’ve partnered with a consultancy that delivers exceptional consumer-grade customer experiences to businesses. Trusted by numerous FTSE 100 and S&P 500 companies, we provide top-tier solutions for critical business functions from start … oriented platform handling terabytes of data, building ETL pipelines, and utilizing BigQuery. Build a bespoke campaign cost estimation tool for the client. Must Have Experience: 7+ years of relevant experience. Expertise in the Python standard library and modern Python coding, testing, debugging, and automation techniques. Proficiency with web frameworks … such as Flask, FastAPI, and Django. Experience with React/TypeScript Experience with Google Cloud Platform (GCP). Skilled in data storage and querying using various database solutions, including BigQuery. Nice to Have Experience: Experience working alongside front-end developers and UX engineers. Familiarity with agile more »