1 to 25 of 65 Customer Experience Jobs in London with Remote Work Options

goals, but also that I can give them a place where they can achieve theirs.” - MICHAEL KORS - We have an exciting opportunity for a Customer Service Manager (mat cover 12 months) Department overview: Digital commerce is critical to the future success of Michael Kors. The brand is committed to … delivering a best in class Customer Experience that underpins global revenues of €0.5bn from digital channels over the next few years. Central to that growth is the Digital & Consumer Operation team located in London (UK). Established in 2016 the department has undergone rapid expansion as it strives … to drive a programme of Customer Experience improvements and Digital Communication enhancements alongside aggressive revenue aspirations. What You’ll Do: As a manager within the Digital & Consumer department, you will use your proven experience to lead and motivate customer obsessed teams within both our internal EMEA more »

transformation initiatives, driving innovation and leveraging technology to enhance business processes, improve operational efficiency, and deliver superior customer experiences Customer Experience (CX): Lead efforts to enhance the online customer experience, ensuring a seamless and user-friendly ecommerce platform that meets the needs and preferences of … our target audience. Implement CX strategies to improve customer satisfaction, loyalty, and retention Analytics and Reporting: Utilise web analytics tools to track key performance metrics, analyse trends, and generate actionable insights to inform decision-making and drive continuous improvement Ecommerce Technology: Evaluate and implement ecommerce technology solutions, platforms, and … tools to support business objectives and enhance operational efficiency Team Leadership: Lead and inspire a team of ecommerce, digital transformation, and CX professionals, providing guidance, support, and mentorship to drive performance and foster a culture of innovation and collaboration Cross-Functional Collaboration: Collaborate closely with internal stakeholders, including product management more »

Our leading Technology client are looking for a Customer Experience Manager to help transform their digital customer experience. You'll be responsible for leading their customers digital adoption and self-service utilisation, identifying and driving new capabilities that mitigate customer contacts. This is a brilliant opportunity … to work in a newly created role, for a forward-thinking organisation. The following skills/experience is essential: Previously worked in digital, driving customer adoption and experience improvements. Understanding of Product Management Analytical mindset Degree educated An understanding of Service Design is desirable Excellent communication skills … Salary: Excellent bonus package Location: London (good work from home options available) If you are interested in this Customer Experience position and meet the above requirements please apply immediately. more »

Espire infolabs is hiring for Customer Success Manager for our London, Uk office. Job: Customer Success Manager Location: London UK(Hybrid) Type: Permanent Job details: Desired Industry Experience: 5+ years. Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Sectors: Logistics … Supply Chain (Good to have experience in Retail sector too), PSP etc. Academic Qualification: bachelors degree in computer science OR equivalent IT Degree preferred. Desired profile: The incumbent must have exposure to diverse technical skills and will be responsible for Solutioning and Service Delivery, working with the Customer … Management (CSM) function aligned to Logistics & Supply Chain and number of other sectors such as BFS, Retail etc. Desired profile: Client Success and Solutions experience in Logistics & Supply Chain IT function, IT outsourcing, IT offshoring, WMS, TMS, Freight Management solutions etc. Client Success and Solutions experience in Customer more »

Benefits Excellent opportunity to join an innovative global B2C e-commerce business and play a pivotal role at the forefront of their post-booking experience team as a Senior Product Manager. The company offers incredible benefits and flexibility, an inclusive and empowering working environment and opportunities for growth and … further global expansion plans. They have seen great success and as a result are looking for a great individual to join their post-booking experience team to own, develop and optimise the user journey.In this role you will optimise and take ownership of the post booking customer journey … process, which is of critical importance within the intermediary e-commerce industry. You will focus on customer retention, referrals, implementing measurement frameworks and scope tooling. The role will require you break down tasks and prioritise them accordingly with a sense of urgency and have a growth-hacking approach. This more »

Role: Finance Planning Analyst Key Experience: Business Partnering/Project Management/Stakeholder Management Expected duration: 9 Months (May extend) Pay rate: £350 to £400 Location: Central London - Hybrid Working - 3 days in the office and 2 days from home Our client is a world leading technology and logistics … innovating on behalf of their customers to deliver a larger selection, faster, and at lower prices. In this role, you will drive profitability and customer experience by directly influencing the development, planning, and execution of their transportation network The role will require you to quickly develop your knowledge … be able to conduct efficient analyses. You will be working closely with finance leaders, business partners and stakeholders to optimise cost whilst improving the customer experience. You are a person who enjoys operating in a dynamic, fast changing environment. You are able to process complex and, at times, ambiguous more »

Description To identify, define and integrate new CX capabilities (inc. tools/technology, people & process) into MO, in-line with the Customer & CX strategy, working from idea to BAU adoption. You will work with multi-function teams within MO and outside to ensure timely and effective capability delivery. You … will identify, define and run programmes and projects for CX that cut across multiple channels, products, systems and functions, and doing this to time, budget and scope. The role holder will constantly explore and introduce new capabilities that will make MO match fit and future proofed. While the focus of … this new function and business priorities there is scope for it to become enduring. About the team: This is a new team withing the CX function that has been created to identify and develop capabilities that will allow MO as a business and CX as a function to leverage technology more »

Responsibilities: Employ our Gitlab runbook to support new and existing Gitlab customers in their deployment of the Gitlab service and in the adoption by customer infrastructure and application teams of this capability in support of infrastructure and workload delivery to production Contribute to our Gitlab customer implementation run … book and our Gitlab best practices Engagement with Gitlab Inc in terms of product roadmap and customer experience Engagement with existing and prospective customers in terms of their needs in and around Gitlab capabilities and in prioritization of these needs Participation in community efforts to extend core Gitlab … Medium Gitlab customers Ability to deploy the Gitlab DevSecOps platform on premise and via SaaS options in a manner that meets sound architectural standards, customer experience expectations and operational resilience needs. Ability to work with Enterprise functions so as to achieve optimal integration of Gitlab into the Enterprise more »

for further troubleshooting or de- bugging Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met Identify opportunities to optimize and automate workflows and support … processes Essential Skills and Experience: 5+ years experience in a Technical Support or other relavant postions 2+ years experience within Advertising technology/AdTech and/or Technology industry Experience with troubleshooting and ticket escalation Experience translating technical concepts and solutions to non-technical audiences … Experience of using advertising technologies such as pixels, ad servers, auctions and delivery Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs Familiarity with SQL Package: Circa £350 per day PAYE (Inside IR35) 20 days paid holiday Annual bonus 6 months more »

work with an outstanding and progressive organisation this position could be right for you. Role Summary What we are looking for is an experienced Customer Engineer or Client CTO, who brings with them a people centric approach to leadership, hands on delivery background, strong stakeholder management and pre-sales … experience to focus on predominantly retail banking, but also covering other markets, when required. You will work directly with the Chief Technology Officer (CTO) to help drive the tech strategy for the retail banking business, ensuring solutions and offers we build reflect business value in that sector. You will … knowledge in all 3 major cloud vendors. Experience with Partner management and aligning both technical and marketing strategies. Mandatory Skills: Experience at Cx or senior management level, leading multiple teams in both software development and infrastructure services. Capable of creating a technical strategy to establish a platform for more »

Tribal is a Total Experience agency. Thinking beyond the established customer experience, we work with brands to consider the total experience online, offline, and internal engagement and processes and create products, services, and comms that people love. Exploring the intersection between brands, technology, and real life … Investigate and resolve issues and bugs reported by users or identified through testing and monitoring. You Have: Technical Expertise as a Senior Backend Developer. Experience with Java 8/11,17+, Java Streams, Java Collections, Spring Boot, Hibernate, Groovy, SQL, Artifactory. Experience with Git, Jenkins and command line … tools for helper tools development, use package managers (maven, pip), debugging and unit testing. Experience with version control such as Git and GitHub to manage codebase changes and collaborate effectively with other team members across global markets. Experience with the Atlassian suite of tools - Jira, Bitbucket, Confluence, etc. more »

a React Native Developer to make a huge impact on their projected growth and delivery of their mobile app. Key Skills: Strong React Native experience Strong Mobile experience - iOS Extensive experience in contributing to the frontend as well as the mobile side using JavaScript and React and … TypeScript You have a product mindset and care about the customer experience Comfortable working in a small engineering team with appetite to double in size Confident working across: React Native, Swift, iOS, TypeScript, React and JavaScript Requirements: Comfortable rolling out mobile app projects successfully Spearhead software system design … adherence to industry best practices Team player - Start up environment being a collaborative individual being versatile Experienced in building a strong engineering culture through customer obsession Passionate about scale up environments being bought into the company vision Have a genuine interest on voicing their opinion on the mobile app more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The EMEA Fraud and Identity team in LNRS uses the power of data and advanced analytics to help our customers make better, timelier decisions. Our innovative … help to shape and evolve consulting and product delivery offerings and drive new business with your sales partners. Responsibilities Ensuring a thorough understanding of customer s expectations. Meetings with sales and discussions of proposed solution details with the prospect during all phases of the sales cycle Presenting the breath more »

adjustments throughout the organization Create high-quality documentation, detailing data lineage, transformation rules, data sources and business processes used in delivering analysis. Qualifications/Experience A university degree in Computer Science, Data Analysis or similar education and work experience Minimum of 10 years' experience delivering data products … value of data with an ability to apply technology solutions to meet business needs and solve problems Ability to assess stakeholder needs to improve customer experience, show resilience under pressure and provide best in class solutions Delivery-focused, with ability to meet agreed deadlines and delivery high quality … output Technical Expectations Demonstrable experience of working in a data integration-related role, ETL processes and data warehousing principles A strong understanding and experience in key data modelling methodologies, techniques and concepts (dimensional modelling, entity relationship modelling, logical & physical models) Experience with at least one of the more »

you will support in accelerating a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative … individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues … capabilities Demonstrating hands-on leadership in testing approaches and adoption to both the team and the wider tech community What we re looking for: Experience in creating, managing and executing automated test routines and scripts Experience of testing across the full development, implementation and operational lifecycle with appropriate more »

you will support in accelerating a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative … individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted. At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues … Demonstrating hands-on complex problem solving abilities through creation of innovative solutions using multiple components and development techniques What we re looking for: Solid Experience in full stack development web and mobile front-end technologies such as React, Java, APIs & microservices, PostgreSQL, data structures, workflow Knowledge of Site Reliability more »

Algolia is a fast-growing company that helps users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries. Today, Algolia powers 1.5 Trillion searches a year that s … Yandex combined!In the Dashboard Platform team, we're on a mission to empower all developers at Algolia to ship frontend features to our customer-facing Dashboard, with an emphasis on offering a great and consistent customer experience, at scale. In practice, that means: working on features … services powering our frontend infrastructure platform, to enable quick & autonomous deployment for all teams building tooling, features & guidelines that contribute to a great Developer Experience collaborating with all developers to support the adoption & usage of our tools We have ambitious goals ahead of us and in that context we more »

Transreport is a technology company focusing on improving the passenger experience across multiple transport modes and geographies. As an organisation with its roots in UK Rail, Transreport has developed ground-breaking technologies to improve the health and safety of transport employees and passengers alike, whilst ensuring that the customer experience is central to how transport operators deliver their services. At Transreport, we develop innovative technology solutions that make travel accessible for all. We are a young and driven team, passionate about our mission to develop technology that positively impacts society by working towards a much more equal … travel experience for all. We are well backed by two leading VC organisations and we have also won financial awards from the Department of Transport in recognition of the innovation we are bringing to the UK transport sector. As a Senior Software Engineer, you will join us on an more »

Able to undertake a variety of activities with a substantial degree of personal responsibility and autonomy. What you ll be doing The Engineering Innovation & Customer Solutions Director leads and oversees the strategy, planning and execution of the Pure s customer engineering solutions, and is responsible for creating a … data centres. The role sits at the interface between design, delivery and new investments, helping to drive continuous improvement in cost, speed of delivery, customer experience and profitability. It is a leadership role and will be expected to actively drive improvements in performance across the business. Ensure Pure … s data centre designs find the optimal balance of deliverability, cost and customer satisfaction Build and embed mutually value add networked relationships with customers, suppliers and internal stakeholders Create a progressive environment where thought leadership and innovation feed continuous improvement in design, engineering and new site selection strategy Look more »

financial backing, in a place where every story matters. Why join our engineering team? We re driven by the desire to create a fantastic customer experience We love nothing more than taking big data and making it quick and easy for our consumers to use We re naturally … team focused on developing and delivering products to solve problems in a lean-agile environment. Together we find new ways to create a great experience for all our users and make a positive impact to the way social and family history is researched. You will use your expertise in … classification, summarisation etc. You will be designing, developing and maintaining scalable end to end ML pipelines. You will be using these pipelines to deliver customer-facing experiences. You will be mentoring mentor and support others to deliver efficient, high-quality implementation at a project level and on your own more »

impact to society. Why this job matters This role will be responsible for developing and growing client relationships with the MBNL, 3, and EE customer base, and drive the P&L to contribute to the MNO commercial goals and strategy. The role will also be leading the sales requirements … account managers and ensuring they are aligned to the strategy and performing successfully to meet revenue and EDBITDA Wholesale targets. Ensuring the team are customer focused and consistently managing opportunity pipeline, whilst also ensuring best practice is delivered to Customers commercially, and providing exceptional service across time, cost and … ad Propositions to cross sell, upsell, and ensure the best product is launched. The skills you ll need Relationship Building Strategic Planning Decision Making Customer Experience Performance Management Stakeholder Management What we would like to see on your CV Experience of leading a sales team focused on more »

is looking to take the next step up in their marketing career. Key responsibilities: Work alongside the Email Manager to plan, build & manage effective customer life-cycle campaigns that build rapport and engage customers Brief and execute emails with internal design and use the email platform to send out … to customers Design and manage online content that helps SEO seasonal targets and improve the customer experience online Maintain Facebook and Instagram platforms Support with customer selections and data processing Report on performance and make suggestions for future improvements to increase engagement and commercial targets What you … will need: Proven experience in a CRM Marketing role Able to coordinate and manage several projects at the same time and to a high standard Experience of using email platforms, Google Analytics and Excell Copywriting skills to craft engaging content across several channels Good attention to detail and more »

teams, infrastructure and delivery. Duties will include but are not limited to: - Overseeing teams responsible for the utilisation of technology across claims processing and customer experience - Managing teams responsible for all claims systems (including Guidewire) and platforms - Delivering the portfolio of change to support global moderisation - Working with … Lead and oversee projects To be considered suitable for this Head of Claims Technology role you will need to have the following skills/experience: - Proven senior management experience within the insurance field, covering claims processing, methodologies and best practice - Good understanding of Agile process as well as more »

complementary services business that create value upstream and downstream both. The incumbent will be responsible to leverage large SMB product platforms to help improve customer experience and drive network effects beyond the payment ecosystem. In addition, this is a role where the team is responsible for driving new … role is based in London, UK.What You’ll Be Spending Your Time OnOwn and achieve annual partnership targets; driving demand-generation, revenue and ideal customer profile acquisition.Manage a regional team of Partnership Managers, driving high performance, engagement and professional development.Develop and execute GMT plans to grow and expand the … and corporate goals.Is this you?The Payoneers AreOwners | Nimble | Collaborative | Communicative | Independent | Problem Solver | Resilient |Does this sound like you?10-12 years of experience in business development, partnerships or sales, with at least 2 years demonstrative experience in channel or reseller partnershipsTrack record of meeting and exceeding more »

in driving the AJ Bell product agenda, supporting the enhancements of the D2C business through improving conversations rates. This role focuses on optimising user experience, increasing customer engagement, and driving revenue growth through conversion rate optimisation strategies. The day to day responsibilities: Conversion Planning: Develop and execute testing … on platform releases and how they will enhance the testing programme. Website Analytics: Monitor and analyse website and digital performance using web analytics and customer feedback tools. Translate these insights into actionable recommendations, identifying testing opportunities and iterations to inform the test backlog. User Experience Enhancement: Work with … with optimisation tools and platforms, preferably Webtrends Optimize Experience using data analytics tools, preferably GA4 and Crazy Egg Awareness and understanding of UX & CX design principles Experience working with web developers Competent in JavaScript and Google Tag Manager Advanced Excel skills Previous experience in Financial services industry more »