26 to 50 of 102 Customer Experience Jobs in London with Remote Work Options

a React Native Developer to make a huge impact on their projected growth and delivery of their mobile app. Key Skills: Strong React Native experience Strong Mobile experience - iOS Extensive experience in contributing to the frontend as well as the mobile side using JavaScript and React and … TypeScript You have a product mindset and care about the customer experience Comfortable working in a small engineering team with appetite to double in size Confident working across: React Native, Swift, iOS, TypeScript, React and JavaScript Requirements: Comfortable rolling out mobile app projects successfully Spearhead software system design … adherence to industry best practices Team player - Start up environment being a collaborative individual being versatile Experienced in building a strong engineering culture through customer obsession Passionate about scale up environments being bought into the company vision Have a genuine interest on voicing their opinion on the mobile app more »

a React Native Developer to make a huge impact on their projected growth and delivery of their mobile app. Key Skills: Strong React Native experience Strong Mobile experience - iOS Extensive experience in contributing to the frontend as well as the mobile side using JavaScript and React and … TypeScript You have a product mindset and care about the customer experience Comfortable working in a small engineering team with appetite to double in size Confident working across: React Native, Swift, iOS, TypeScript, React and JavaScript Requirements: Comfortable rolling out mobile app projects successfully Spearhead software system design … adherence to industry best practices Team player - Start up environment being a collaborative individual being versatile Experienced in building a strong engineering culture through customer obsession Passionate about scale up environments being bought into the company vision Have a genuine interest on voicing their opinion on the mobile app more »

ensure web projects, enhancements and web site support tickets are delivered to a high quality within an agile environment. The ideal candidate will have experience in the definition of front end experiences and communicating their ideas and approach to senior stakeholders. Key Responsibilities Lead a team of FE developers … solutions and reduce technical complexity. Ensure the team understand what the roadmap is, so everyone is aligned in one direction. Develop new functionality and customer journeys on the SD & SVs desktop and mobile websites. Ensure that FE developers produce code that meet the quality and standards agreed (code review … contractors via HR. Update Digital Delivery Manager daily on team priorities. Technical requirements Ideally educated in a technology-related qualification or have some demonstrable experience in this field Min. 5 years f/end experience in eCommerce desktop/mobile development Expert front end developer who is skilled more »

ensure web projects, enhancements and web site support tickets are delivered to a high quality within an agile environment. The ideal candidate will have experience in the definition of front end experiences and communicating their ideas and approach to senior stakeholders. Key Responsibilities Lead a team of FE developers … solutions and reduce technical complexity. Ensure the team understand what the roadmap is, so everyone is aligned in one direction. Develop new functionality and customer journeys on the SD & SVs desktop and mobile websites. Ensure that FE developers produce code that meet the quality and standards agreed (code review … contractors via HR. Update Digital Delivery Manager daily on team priorities. Technical requirements Ideally educated in a technology-related qualification or have some demonstrable experience in this field Min. 5 years f/end experience in eCommerce desktop/mobile development Expert front end developer who is skilled more »

be able to immeasurably improve the product teams’ ability to resolve user issues. You must be product savvy, resourceful, patient and come with exceptional customer service skills. It's a priority for us that every user interaction works in the way it was designed to, so you need to … Put simply, you must love helping people! Much of this role involves engaging with internal and external users, whether that be in Product, Sales, Customer Success, or Engineering. So, aligning across multiple teams and the ability to deal with many different personalities and priorities is a key skill. We … analyses and recommendations about trends from user feedback to identify areas for new product opportunities and feature requests that can be made to improve customer experience and highlight these to the Product team. Follow up with clients where necessary once issues are resolved to evaluate satisfaction Build strategic more »

boost journal subscription revenue through optimised pricing and market expansion, while fostering collaboration across teams to meet revenue targets. With a focus on enhancing customer experience and loyalty, you'll innovate retention strategies, refine renewal processes, and streamline publishing operations for maximum efficiency. What the company offers: Salary … between £55,000 - £68,000 depending on experience 25 days holiday (excluding bank holidays) 2 additional days off for cultural, religious or family commitments Hybrid working with ca. 1 day a week in the office Free weekly office lunches Access to company doctor And many many more (full details … to increase subscription revenue by improving renewal rates, expansion into new markets, and pricing optimisation. Main accountabilities: Leading cross-functional teams spanning Sales, Marketing, Customer Service, and Finance, fostering cooperation to achieve revenue objectives Innovating retention tactics and analyse subscription churn to reduce losses and enhance customer engagement more »

of the biggest logistical opportunities facing not just the company, but the entire industry. The Shipping division is looking for driven, results orientated and customer obsessed Onboarding Support Specialist to support and onboard French customers as well as improve onboarding processes. You will be directly responsible for impacting a … customer’s first experience of working with our business, working to KPIs that directly measure customer experience. The key responsibilities for the role revolve around supporting directly and indirectly (partnering with the sales team) throughout the customer's onboarding journey to allow our clients to start … shipping in France. This role is based in London, UK KEY RESPONSIBILITIES • Work as a customer onboarding & support SME for the commercial team and support customers set up their shipping accounts and start shipping. • Support shippers and/or internal teams to set up rates, understand how to work more »

with our clients and provide expert guidance in selecting and utilising the most suitable marketing and advertising tools to effectively meet their commercial and customer experience goals. Youll be working primarily with one of our longstanding automotive clients, who are undertaking a range of digital transformation projects across … marketing and customer experience. You will also work on other consultancy engagements across a broad range of industry sectors. These projects vary in scope but generally involve project management, supporting vendor selections, solution design, change management, requirements gathering, gap analysis and more. You will be a skilled problem solver … and a collaborative partner with extensive experience in providing solutions consultation. Having excellent project management skills and a deep understanding of how platforms integrate into the client's technical architecture is essential. You will be equally comfortable working as part of a multi-disciplinary team or as a sole more »

the ability to excel in a fast-paced environment. What you will be doing You will collaborate closely with the Data, Engineering, Product, Marketing, Customer Experience, Pricing, Claims & Fraud teams, and senior leadership to identify and evaluate the primary KPIs influencing conversion and performance You will monitor business … designing and create appropriate ETL processes and partnering with the Data Analytics and Data Engineering teams to implement them You will work closely with Customer Support, Product and Engineering teams to help prioritise new products and features with the aim of constantly improving the customer experience. Your recommendations … required to achieve business targets What you will need to be successful You have a background in Business Intelligence or Analytics Teams, with prior experience in defining and monitoring business performance You know how to build dashboards (we use Looker) and have advanced Excel skills. You have advanced SQL more »

Application Support Analyst – COBOL Location: Hybrid, London/Birmingham Salary range £35,000 - £48,000 dependant on experience Role: My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good … management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels. Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level … Incident actions to all Incidents before assigning to the appropriate resolver. Responsibilities: that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately. all Incidents and Requests with agreement from the customer. the sources for new Incidents and Service more »

Application Support Analyst – COBOL Location: Hybrid, London/Birmingham Salary range £35,000 - £48,000 dependant on experience Role: My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good … management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels. Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level … Incident actions to all Incidents before assigning to the appropriate resolver. Responsibilities: that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately. all Incidents and Requests with agreement from the customer. the sources for new Incidents and Service more »

empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. They are helping organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune … using their solutions. The Role We are seeking a superstar B2B Digital Marketing Manager to join the most exciting global technology company in the CX space, based in the heart of London. Reporting to the VP of International Marketing, the contract role is an exciting opportunity for someone who has … of SEO tools, digital marketing best practices and implementation (though not essential) Marketo base knowledge for email and nurturing in SaaS and/or CX industry (advantageous) in a relevant field Why apply: The Company: Join some of the industry’s most creative minds. Their global team of professionals are more »

of services and supports the practices and suppliers (where applicable) and internal support functions in the on-boarding of services to ensure a positive customer experience and an efficient ongoing delivery of the service. This role is hybrid flexible in South England, with UK wide travel. Service Design … Obtain sign off from Service Delivery Managers, practice leads and support teams prior to service commencement * Obtain Go/No Go approval from the customer and internal practices Continuous Service Improvement: * Capture service improvements throughout the transition of services and ensure a templated plan is handed over to the … internal teams for resolution and are recorded in the ITSM tools * Support the continuous improvement of internal processes and service delivery Required Skills/Experience- * Minimum of 5yrs service transition experience, managing service transitions, plans, and multiple on-boarding technical teams * Experience within a service delivery/ more »

and make a meaningful contribution to society. We look for: A real interest in data, analytics, machine learning and decision-making. 2+ years of experience in professional services. Great people skills – ability to deal in a professional and friendly manner with a diverse team, both internally and across our … Mathematics, Physics, Economics or Computer Science incorporating Data Science or Analytics based modules. Excellent attention to detail, with high quality written and verbal communication. Experience in commercials, contract and financial (P&L) management is preferable. Experience in Business Development of professional services and relationship-based sales is preferable. … skills are desirable. Existing skills in System Thinking and System Dynamics are preferred, but not essential if you are willing to learn. Existing work experience in/with UK healthcare organisations is preferred, but not essential. What we offer Flexibility in location and schedule. This is a full-time more »

company. This role as a Digital Product Manager within a massive multimedia software company offers an opportunity to contribute to the evolution of the customer experience through their core website. The successful candidate will have significant experience in driving testing and optimisation initiatives, leveraging A/B … innovation and fresh thinking, constantly challenging existing processes and exploring new ideas. Contribute to the enhancement of team culture through collaboration and effective communication. Experience Required: Minimum of 4-5 years of relevant experience within a large organisation, preferably within the tech industry. Proven track record of developing … and launching digital products from concept to launch. Strong understanding of Product Management principles, with a focus on testing and optimisation. Experience in managing A/B testing initiatives on websites. Ability to think creatively and challenge conventional approaches to problem-solving. Proficiency in Spanish and Italian languages would more »

talented e-commerce professional. Job Description: The E-commerce Manager will be responsible for developing and implementing strategies to drive online sales, enhance the customer experience, and achieve business objectives on Amazon Marketplace. This role requires a candidate with extensive experience in managing and optimizing e-commerce … for improvement and help support clients and other marketplaces. Stay up-to-date with the latest e-commerce trends, technologies, and best practices. Requirements: Experience managing e-commerce platforms, with a strong focus on Amazon Marketplace. Proven ability to develop and execute successful e-commerce strategies. Strong analytical skills … and the ability to interpret data to drive decision-making. Excellent understanding of Amazon Seller Central, including FBA, PPC, and SEO. Experience with inventory management and fulfillment processes. Strong project management skills and attention to detail. Ability to work collaboratively in a fast-paced, team-oriented environment. Excellent communication more »

on-boarding of services as well as the on-going delivery of services will also be a crucial part of this role to ensure customer experience remains up to standard. Responsibilities: Service Design : Supporting the Service Excellence Director in the development of standard service descriptions and components, service … the relevant internal teams for resolution and are recorded in the ITSM tool, support the continuous improvement of internal processes and service delivery. Required Experience: Minimum of 5 years' service transition experience, managing service transitions, plans, and multiple on-boarding technical teams Experience within a service delivery … contracts to align with service requirements and processes Strong relationship management skills that aid successful knowledge transfer and service readiness ITIL4 Foundation Level Prior experience in working for a managed service provider is highly desired Services offered by Computappoint Limited are those of an Employment Business and/or more »

an Information Technology Consultancy and solution provider. They partner with market leading software and system companies and create and implement customised and cost-effective customer experience and CRM strategies as well as team management solutions for their clients. About The Role Identify and add qualified prospects to the … outreach, networking events and client visits Develop and maintain client relationships Develop and maintain strategic partnerships to grow the business Gather useful information from customer and competitor data Make and give presentations to prospective clients and internal executives Drive the end-to-end sales process Prepare and submit sales … contracts Your Experience & Skills A minimum of two years' experience in a Business Development Representative role within SaaS is required. Familiarity with Asana is beneficial. Proficiency in English is necessary, and knowledge of German is advantageous. The candidate should possess strong customer engagement and presentation skills, capable more »

the option to work the remainder of the week remotely if preferred. About the Company: Our client is dedicated to combating fraud and enhancing customer authentication using cutting-edge machine learning technology. Their innovative solutions provide real-time caller risk assessments, improving customer experience and preventing fraud. … telecom compliance contract staff. Manage regulatory inquiries and compliance roadmaps. Maintain external and contractor relationships. Requirements: Key Qualifications: Data Protection Officer qualifications and experience. Experience in a regulated B2B environment. Proven leadership in compliance teams. Strong communication, analytical, and problem-solving skills. Knowledge of UK and EU GDPR guidelines. … Desirable Skills: Telecoms knowledge (SIP, PSTN, number management). Experience with auditing and contract law. Benefits: Competitive salary Hybrid working model with minimal office attendance. Comprehensive health insurance, family-friendly policies, workplace pension, life insurance, and bonuses. Home office allowance, professional development support, and generous annual leave. Monthly company more »

institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations … and support the development of business propositions within procurement learning and other transformation-related work. What will you need to do it? Proven pedagogical experience in educating, enthusing and coaching, with the ability to create a positive learner-focused online experience. Detailed knowledge of procurement processes, including category management … strategic sourcing, contract management, supply relationship management, purchase to pay (P2P) and supplier risk management. Working knowledge and experience of the end-to-end procurement lifecycle and understanding of core public procurement policies, directives and regulations, including the Public Contracts Demonstrable experience and knowledge of designing and implementing more »

Surveying Division Permanent, full-time Home-based but travelling over the London area involved Up to £60,000 At least 3 years of subsidence experience are essential Job purpose To provide professional subsidence and surveying services in connection with domestic and commercial buildings insurance claims. To proactively manage own … etc Act. Administration of building contracts and related contract law. Project management of building works onsite, valuing and authorising contractual payments and agreeing variations. Experience of cost control and financial awareness. Computer Literate – particularly MS Office Package Person specification/key skills: Educated to degree level in an appropriate … discipline, e.g. Civil Engineering, Structural Engineering, Building Surveying, or similar. Enthusiastic Excellent communication skills and articulation Understanding and recognition of Customer Service and Quality Flexibility and adaptability The ability to work in a fast paced and changing environment Numeracy skills Reports and accountable to: Head of Subsidence and Surveying more »

both organic and inorganic and have recently achieved significant scale across Europe. Our Strategy is to double the size of the business by improving customer experience, growing organically and acquiring, accelerating knowledge and capabilities of teammates and using technology with purpose. Data and Data services is a key … strategic enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and grow through the provision of superior data services As a Technical Lead for our Data Team, you will play a critical role in shaping our data strategy … implementing and operating within robust data governance principles – metadata, discovery, tagging and classification, quality, catalogues, inventory and data lineage Technical Skills – Deep hands on experience with the following data technologies: Stack including, Azure Data factory, Azure Data Lake Storage, Azure SQL, Azure Cosmos DB, Azure Power Platform, primarily power more »

both organic and inorganic and have recently achieved significant scale across Europe. Our Strategy is to double the size of the business by improving customer experience, growing organically and acquiring, accelerating knowledge and capabilities of teammates and using technology with purpose. Data and Data services is a key … strategic enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and grow through the provision of superior data services As a Technical Lead for our Data Team, you will play a critical role in shaping our data strategy … implementing and operating within robust data governance principles – metadata, discovery, tagging and classification, quality, catalogues, inventory and data lineage Technical Skills – Deep hands on experience with the following data technologies: Stack including, Azure Data factory, Azure Data Lake Storage, Azure SQL, Azure Cosmos DB, Azure Power Platform, primarily power more »

Customer Data Scientist - London Office/Hybrid working 2 days PW in office - 12 Month FTC - Salary negotiable dep on experience Up to £60,000 - J12775 Please note all applicants require full and indefinite right to work in the UK as this client is unable to provide sponsorship … To work in a team who manage all aspects of market research, customer segmentation, first part data build up and consumer activation along the customer journey for all brands across this companies’ group. Fuelling the ambition to put data at the heart of decision making and investing in … our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experienced, passionate and highly motivated Data Scientist who will help discover the information hidden in vast amounts of customer more »

Staff Engineer Working with a leading tech & data company as part of an innovative team working on customer journey building and managing legacy estates. This is a permanent role based in Central London with a hybrid working model. Platforms/Frameworks: Node Express C#.NET Docker Kubernetes Cloudflare AWS GitLab … standards and processes across the organization, providing technical input into planning. Take a risk-based approach to decision-making, ensuring compliance with regulatory frameworks. Experience: Experience with all/most of the tech stacks mentioned above Strong ability to deal with high volumes of data Must have great … soft skills and ability to work across the business, dealing with non-technical stakeholders Experience leading engineering teams towards a shared technical vision. Proven track record in making architectural decisions that meet customer and commercial needs. Strong influencer and negotiator, adept at managing stakeholder relationships. Proficiency in building more »