1 to 25 of 302 Customer Experience Jobs in London

lead for brand email, collaborating with marketing teams across eight regions to offer guidance on email best practices and develop strategies for sales, remarketing, customer reengagement, and retention. About you: Proficient in digital marketing with a focus on email and CRM strategies, staying current with industry best practices. Ability … multiple projects and meeting tight deadlines, even under high pressure. Strong organizational skills and the ability to set priorities effectively. Over five years of experience in email and CRM marketing. Adaptable to fast-paced environments and capable of responding quickly to evolving business requirements. Highly organized team player with … positive, results-oriented mindset and a 'can-do' attitude. Energetic and enthusiastic, with a strong sense of urgency and a passion for delivering excellent customer experiences. Benefits: Flexible hybrid working Travel discounts with the brand Pet friendly office Volunteer days 2 days that matter per year (2 days off more »

of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we re a fast-growing division with big, customer-centered ambitions. Job Description We have an exciting new opportunity for a Frontend Developerto join our growing engineering team. The role holder willuse their … software engineering skills and experience to build features, solve bugs, address technical debt bring a strategic lens to team operating processes and tooling to improve how we work and ultimately deliver valuable, high quality software to our customers. What you'll be doing Building clean, maintainable features and resolvingend … ensure that Legal & General s systems are secure, resilient and reliable. Analysing and defining test approaches and strategies within your team so that the customer experience is of the highest quality with an emphasis security, usability and accessibility. Conducting and participating in code reviews with an emphasis on more »

for the operation of one of our vibrant learning centres. Your role is multifaceted, with a strong focus on education, leadership, business growth, and customer service. Working closely with the centre supervisor, you ll lead and develop your team of inspiring tutors, nurture the potential of lots of budding … profound impact on their lives. Lead and develop your team: Role model your skills and inspire your team to ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member … an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Ensure that every member of your more »

Job Title: Channel Marketing Customer Lifecycle Manager Location: Shoreditch, London (Hybrid) Duration: 12 months contract initially Max. Budget: £40k - £56k per annum paid holidays pension or £290 per day Inside IR35 What you ll do: As the Channel Marketing CLM, you will play a crucial role in driving the … success of our channel marketing efforts with client s resellers and distributors in EMEA. Using your expertise in customer insights & journeys, product strategies, data and automation, you will oversee the development and maintenance of automated retention, migration and upsell journeys. This includes full journey development, data analysis, content creation … the setup and management of channel campaign operations using a range of tools, and collaboration with agencies. What you need to succeed: With a customer centric approach and your ability to scope out and build customer journeys, creative campaigns, and performance optimization you will ensure that our digital more »

managing the firm's CRM system, driving seamless user experiences and supporting business goals. This position offers the opportunity to lead CRM strategies, analyse customer data, and collaborate with cross-functional teams to enhance customer engagement and satisfaction. Key Responsibilities: End-to-end ownership of the CRM system … including configuration and customization. Development and implementation of CRM strategies to improve user experience and support business objectives. Collaboration with cross-functional teams to align CRM initiatives with overall business goals. Analysis of customer data to identify trends and preferences, driving personalized marketing campaigns. Optimization of CRM processes … and workflows to enhance efficiency and effectiveness. Integration of CRM with other marketing technology platforms. Monitoring and reporting on key performance metrics related to customer engagement and satisfaction. Development of segmentation and targeting strategies to deliver relevant messaging to different customer segments. Essential Skills: Strong CRM experience more »

Head of Project Management - Terminal Design & Experience Permanent, Full Time (Open to contract) £90,000-£105,000 strong benefits Travel The Change Partners are currently partnered with an Iconic Travel brand who are transforming their online and in-person customer experience, hiring a Head of Project Management … Terminal Design & Experience. The Head of Project Management - Terminal Design & Experience will own the strategy and project management terminal construction (RIBA), infrastructure and design across the in-person passenger journey across two key terminals for the travel business. You will be working across terminal redevelopment, construction/design, space … planning, infrastructure, buildings, project management, customer experience, customer service, operations, marketing, and retail. This role will: Lead end-to-end RIBA design projects intaital through to delivery. Deliver ongoing customer experience development to ensure a strong passenger journey across the terminals. Project manage and partner more »

this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine-learning platform. Location: Central London 3 days in office/2 days remote Salary: £30,000 £32,000 + healthcare … At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades/equivalent are included on your CV). Excellent customer-facing skills - you should have experience dealing with customers (can be from internship, year-in-industry) A motivated self-starter with a problem … Product Specialist Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify more »

on trust and value. About the Role Energy & Utilities in The UKare going through a transformation journey with the focus on Field services, enhanced customer experience (through digital and data enablement), Connected technologies/IoT and green energy (electric vehicles, heat pumps etc.). Cognizant has engagements with … multiple energy & utilities clients in Ireland where we are helping them being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments. Cognizant has seeking an established UK Transmission and Distribution Consulting lead/Associate … Director as part of our Utilities Industry consulting group where we are helping out customer in this domain being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments. Key Responsibilities: Engage with business more »

other Consulting companies we have a diverse team that specialises in the different areas our clients are seeking to transform in Life Sciences. Skills & Experience: Must have worked within Pharmaceutical or Medical Device companies, either directly or as a Consultant Demonstrable experience of applying knowledge of business processes … Exposure to Digital Marketing set up Channel Strategy Campaign Management Performance metrics KPI/ROI Commercial Business Analytics KPI identification & definition Good understanding of Customer Data Management, Master Data Management and empirical ways of implementing them Sales Operations experience and well versed with one or more of the … following concepts: Account Management Product Management Segmentation & Targeting Call Planning Added advantage: Experience in global CRM implementation projects & understanding of Life Sciences Commercial IT landscape Exposure/Experience in any of the below platforms and tools will be added advantage: Digital Marketing Sales Force Marketing Cloud CRM platforms more »

and a willingness to travel is essential, together with the ability to think on your feet and go the extra mile to put the customer experience at the heart of everything you do. In return for your hard work, the company offers the opportunity to work with a … the IRS, Satellite and AV installation Engineer will be responsible for the installation and maintenance of AV, IRS, SMATV and MATV systems. Our clients customer base includes EE, Vodafone, Travelodge and other major hotel chains along with various social housing associations nationally. Your daily duties and responsibilities will include … allocated jobs are accomplished to a high standard, on time and in a cost-effective manner. Go the extra mile to offer the outstanding customer experience expected from our blue chip clients. Completion of all relevant job paperwork via IAuditor, or bespoke client paperwork, to a highly accurate more »

We’re looking for a highly skilled Customer Experience (CX) Researcher to help optimise our end-to-end user experience, from seeing an advert, joining our programmes, using our app to offboarding - and everything in between! Summary This is an exciting role for someone who thrives in … fast-paced start-up environments, with the opportunity to have a tangible impact on shaping our patient end-to-end experience . You’ll be joining us as we continue scaling across the UK and international markets, with fantastic opportunities for significant personal and professional growth. If you're … have great listening and empathy skills to understand customer issues and feel what they are feeling. You have experience in a similar CX role. You’re someone who’s personable and talkative, who wants to have conversations with our customers. You have a keen eye for detail - a more »

connect and use multiple data sources and develop actionable insight and business management systems. Our product suite is made up of a number of customer facing SaaS modules which use data derived from multiple sources e.g. leisure management systems, wearable technology, community programming, major sporting event engagement, and healthcare … participation This cannot be replicated without the data that we currently hold; We have a monopoly in this insight capability. Role overview: Our effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities. The goal of the Customer Success Support is to … aid in making the customer as successful as possible, via increasing their platform knowledge and usage enabling them to achieve their desired business outcomes, which in turn, improves customer lifetime value (CLTV) for 4GLOBAL and reduces churn. Working closely with the cross-functional team of sales, technology and more »

only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a Senior Technical Consultant with Konversational, you will be hands-on … consulting environment, with the responsibility for implementing ServiceNow for a range of customers. Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform. Why work with us? We work hard but try not … to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale. Excited? You should be… About you: You have a solid track record of implementing projects with ServiceNow. You are more »

To drive and deliver exceptional customer experience across all elements of the customer journey; coordinating with stakeholders to articulate the value of a such an approach. In providing this service, you will deal with internal and external customer enquiries, order processing and be pro-active in … environment and will liaise with counterparts across the global business to resolve issues and identify opportunities. You will be a confident systems user so experience of using CRM and ERP systems is essential alongside supporting with the integration of the systems. Responsibilities · Manage client interaction at key touch points … Identify and record service failure points when flagged by clients or internal users and raise them with management. · Become a proficient user of our CX technology systems including CRM (Hubspot), Catalogue and SAP. Qualifications · Demonstrable experience in a customer-facing role, ideally on the phone and/or more »

+ benefits Flexible working (2 days in the office per week) Our client Over the past few years, we’ve scaled the global Customer Experience Team (a hybrid startup-consultancy) in one of the world’s most powerful brands. The team encompasses Product, Strategy, Design, Analytics and Implementation. … digital transformation journey. Leveraging analytical expertise, stakeholder management, and the ability to drive alignment across global cross-functional teams to optimise customer experiences (CX) and maximise conversions across all online channels, this role will shape the global marketing narrative and support wider business and growth objectives. The Optimisation Strategist … will (in conjunction with global markets) lead digital marketing optimisation efforts, CX enhancement, and project management related to digital marketing effectiveness. This role is not involved in the creation/planning of digital marketing campaigns – this is led by global markets and respective agencies. This role requires strong stakeholder management more »

Senior Product Manager - Customer Experience (CX) What's the opportunity? 🚀 Are you ready to be at the forefront of revolutionising the Customer Service category? The landscape is evolving rapidly, driven by advancements in Messaging, Automation, and AI. Our client, a leading player in this transformation, is seeking … a Senior Product Manager to join their team and help shape the future of customer experiences. Their website serves as the cornerstone of their strategy, acting as the primary channel for users to engage with their brand and discover their solutions. With a fundamental redesign underway, they are looking … seamless implementation. Motivating and guiding a talented team to achieve their full potential. What skills do you need? 📖 A minimum of 5+ years of experience as a product manager, with a track record of delivering impactful solutions. Previous experience as a designer or a strong design sensibility Strong more »

Customer Data Analyst Up to £50,000 + bonuses Hybrid - London A great opportunity to join one of the UK's leading retail brands as a Customer Data Analyst THE COMPANY The business is the home improvements subsidiary of one of the UK's leading multinational retail companies. … And they are currently undergoing a period of expansion and looking to add a Customer Data Analyst into their Analytics and Data Science team. Joining the team in this role, you will work alongside the Analytics Manager to produce high-quality analytics and insights. Whilst interacting with various stakeholders … to drive the understanding of customers across the organisation, helping to shape future strategies, improve customer experience, deepen engagement, drive revenue and improve efficiencies across the business. THE ROLE AND RESPONSIBILITIES Developing analysis related to understanding customers, CRM & Loyalty, marketing performance and broader retail insight requirements Deliver PIRs more »

position is based in London with hybrid flexibility. You’ll join the Experience Strategy team within the Customer Experience and Design (CX&D) team of Commercial Solutions. Working closely with partners across the business, we power Mastercard’s ability to deliver differentiated solutions and experiences—ones that … position is based in London with hybrid flexibility. You’ll join the Experience Strategy team within the Customer Experience and Design (CX&D) team of Commercial Solutions. Working closely with partners across the business, we power Mastercard’s ability to deliver differentiated solutions and experiences—ones that … customers successfully implement products. Oversee streamlined localization processes to scale products across regions. Evangelize Content Design within Mastercard and actively contribute to the internal CX&D community, promoting exchange of learning, best practices and new ideas. About you Bachelor’s degree or equivalent practical experience Demonstrated expertise in managing more »

interviewing next week - three stage, 2-3 week interview process Ingenio are delighted to be working with the fastest growing Customer Experience (CX) business in the UK. Due to an increase in customer wins, our client is looking to hire an Account Director who will manage … contracts of up to £1m in software & services. This is a unique opportunity for someone who has experience in managing accounts in the CX, Communications, Contact Centre & Customer Engagement space for the following reasons: The proposition is unique within the UK - you have access to Gartner MQ vendors … while also being able to sell a very high margin internally developed CX platform Our client is agile & flexible allowing deals to happen quickly Your access to internal resources (presales, architecture, consulting, service delivery & project) is unrivalled Churn rate for customers is almost zero - these guys do not lose clients more »

of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. Job Description We have an exciting new opportunity for a Mobile App Engineer to join our growing engineering team. The role holder … willuse their software engineering skills and experience to build features, solve bugs, address technical debt; bring a strategic lens to team operating processes and tooling to improve how we work and ultimately deliver valuable, high quality software to our customers. What you'll be doing Building clean, maintainable features … ensure that Legal & General’s systems are secure, resilient and reliable. Analysing and defining test approaches and strategies within your team so that the customer experience is of the highest quality – with an emphasis security, usability and accessibility. Conducting and participating in code reviews with an emphasis on more »

Builder.ai is looking for a Customer Product Owner - "Productologist" to join our Delivery team in London in a full time role working in a hybrid capacity with 3 days spent in the office. About Builder.ai We're on a mission to make app building so easy everyone can do … bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild About the Role Productologists at Builder.ai play a key role turning our customer's dream and vision into a software reality. As part of the Delivery Team, Productologists work as the customer product owner in educating … guiding and advising on the use of our reusable code Blocks to develop the customer's app whilst providing excellent customer service across the roadmap. Productologists work closely with our Ninjas (software delivery managers) and Senseis (technical architects) throughout the software development lifecycle to deliver what the customer more »

You will ensure you are abreast of the latest market trends and technological innovations for retail and be keen to build your knowledge and experience of relevant solutions and systems. It is key that you can develop strong relationships with clients and colleagues, communicating effectively and inspiring trust in … models, and technologies to determine opportunities and threats for the business now and in the future. Help to develop transformation plans to optimize the customer experience, operational efficiency, or systemic landscape. Use your knowledge and experience to provide recommendations considerate of other stakeholders. Your Profile Key skills …/knowledge/experience: Retail experience and a solid understanding and experience of our retail clients’ markets and challenges. Specifically, knowledge of Commercial or Space, Range and Display processes. Experience from Food or Fashion to General Merchandise or DIY but most importantly passionate about retail and more »

roadmap for our digital client channels • Design and implement a client facing API layer for all Mastercard products • Continuously iterate on products with a customer centric approach • Be the “voice of the customer” internally, representing customer pains and potential gains to key stakeholders Preferred Qualifications • At least … years’ experience in a commercial product or related role • Entrepreneurial attitude, excellent communication skills, and a customer experience focused mindset • Intellectually curious, stay abreast of emerging technologies, trends, risks, and opportunities • Strong oral and written communicator, able to communicate vision, thoughts, ideas, and solutions to different audiences … Experience with 0-1 product management processes • Knowledge & understanding of REST APIs • Knowledge of the regulatory environment • Experience in B2B payments (push payments & card) • Collaborative individual with the ability to work with stakeholders across multiple divisions Corporate Security Responsibility All activities involving access to Mastercard assets, information, and more »

My client are an influential force in Customer Data Science, empowering businesses globally to excel in the contemporary data-driven landscape. They are looking for a Senior Product Designer to work in the Customer Data Science team where they will work on understanding complex customer journeys and … improving the customer experience for renowned brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble, and Metro. The ideal candidate will be someone who has worked in a complex problem space and is comfortable conducting discovery research (starting with a broad problem statement) and then running through multiple … Principal and Product Design Manager in establishing standards and guidelines across design and research You'll steer their engineering teams in executing the envisioned experience, To be successful in this role you will need: Proficiency in user experience design, encompassing product creation, design, validation, and performance measurement. Ideally more »

Application Support Analyst – COBOL Location: Hybrid, London/Birmingham Salary range £35,000 - £48,000 dependant on experience Role: My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good … management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels. Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level … Incident actions to all Incidents before assigning to the appropriate resolver. Responsibilities: that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately. all Incidents and Requests with agreement from the customer. the sources for new Incidents and Service more »