1 to 25 of 305 Customer Experience Jobs in London

world sends more than $160+ trillion across borders. Ripple connects banks, payment providers, corporates and digital asset exchanges via RippleNet to provide one frictionless experience to send money globally. Today, we are delivering a cost-effective, instant, and frictionless customer experience to enable our enterprise customers to … senior engineering talent to help us evolve and define the future state architecture to achieve our audacious goal. The challenge lies in delivering magical customer experience, incremental business value, strengthening engineering fundamentals, building intelligent systems, and growing future leaders – all in a measurable and incremental way. You will … in Ripple enterprise level engineering decisions and ensure we are aligned with the overall direction. You will work closely with product managers and other customer facing functions to ensure the product engineering approach creates a frictionless and differentiating customer experience. You will define and orchestrate engineering forums that more »

key decision-makers and stakeholders within prospective client organizations. Solution Selling : Present and demonstrate the value of our client’s software solutions to address customer needs and challenges. Pipeline Management : Manage and track sales activities, pipeline, and forecast to ensure consistent and predictable revenue growth. Collaboration : Work closely with … BDRs, marketing, and partner sales teams to ensure a seamless customer experience and successful implementation of solutions. Market Insight : Stay informed about industry trends, competitive landscape, and customer needs to inform sales strategies and product development. Qualifications Experience : Minimum of 3 years of software sales experience … and contribute to the growth and success of innovative software solutions. To apply, please submit your resume and a cover letter detailing your relevant experience and achievements. Our client is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without more »

driving change and promoting efficiency across the business through strategic IT and business solutions. Key responsibilities: Align IT initiatives with business objectives to enhance customer experience. Analyse current business processes: document "as is" and "to be" scenarios. Maintain comprehensive project documentation and manage project timelines. Develop and execute project … in technology trends and business process innovations. What are we looking for? Passion for data and analytics. Proven analytical abilities and strong documentation skills. Experience explaining complex IT processes to non-technical stakeholders. Highly organized, adaptable, and capable of managing multiple priorities. A problem-solver with a strong drive … and trust. Action-oriented with a readiness to work in a dynamic environment. Familiarity with ERP systems such as AX, Oracle, or SAP. Extensive experience in IT project management, ideally within the retail or wholesale sector. Strong background in enabling business operations through technology. Demonstrated capability in managing B2B more »

Job Title: Director/AVP/VP - Solutions Lead (Collections Domain) Location: London, UK NOTE: Experience as a Solution Architect in 3rd Party/1st Party Debt Collection and Digital Collections within the Contact Center industry is mandatory. Role Overview: This hands-on role requires an individual contributor to …/VP - Solutions will be responsible for specific collections domain areas, designing the solution for assigned components, estimating costs and benefits, ensuring alignment with customer requirements, and evaluating alternatives. Additionally, the role involves creating collateral for opportunities, supporting sales and marketing teams, responding to RFI/RFP, Client presentations … working with the finance team on deal commercials and customer business cases, and leading due diligence and client stakeholder meetings. A mindset for transformation and experience thereof is preference. Key Responsibilities: Opportunity Summarization & Briefing: Create concise summaries and briefings for opportunities. Scope Definition: Define and align the scope more »

Headquartered in Addison, Texas, Accolite helps its customers successfully navigate their digital transformation journeys by providing digital product engineering, cloud services, data engineering, DevOps, customer experience and design services. With over 3,000 professionals globally, Accolite has a presence across the United States, Canada, and Europe and has … Gurugram, Mumbai and Chennai. For more information, please visit us @ http://www.accolite.com Role: Node.Js Developer Location: Hybrid Position Type: Contract/Fulltime • Experience developing in Node.js • Experience with Microservices Design Patterns and Architecture • Experience with Google Cloud Services. • Experience with Cloud API Gateway using more »

product managers in the team and from other business areas Collaborate with our Support, Client Service, Operations, and Production colleagues to continuously improve our customer experience Manage BET and other sports product backlogs Review, resolve, and manage customer queries, bugs, and feature requests Work with our Operations … context Clear communication skills across all levels within and outside the organisation Attention to detail Analytical mind Understanding of a wide range of sports Experience using JIRA and Confluence Working knowledge of agile and scrum methodologies Disciplined with time management Desire to develop product management experience Additional Information more »

voice in the room. Pinpointing business and technical requirements into user stories for SCRUM teams at the discovery stage, you are the linchpin between customer needs and technical options and possibilities. You have an advisory role and guide the customer towards an approach that best fits their needs … a full, prioritised backlog Liaising with clients to update on project progress and ensure alignment of optimisation projects What we want from you: Optimisation experience (preferably as a CRO Specialist or Product Owner) Maximising a products value by managing and optimising the product backlog Experience in leading and … values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. At VML, we are committed to fostering an all-inclusive more »

join an established team and is highly motivated to create new opportunities, build strategic relationships, secure new clients and make a difference to our customer engagement. Job Role: Creating specific development plans for existing and new clients to create new opportunities, including contact strategies for predictable business development. Building … new clients and maintain an understanding of their business and networks. Establishing a strong portfolio of well qualified business opportunities, demonstrating an understanding of customer buying criteria and process. Acting as the client’s trusted advisor and point of contact to help with the creation of business enhancing IT … with strategic partners and vendors to leverage opportunities. As a client champion, support the effective engagement of colleagues in accordance with aspiration to improve customer experience. Encourage changes and development of new and existing products and solutions. Proactively support regional sales strategy including direction, investment, partners and events. Requirements more »

Digital future by analysing corporate performance, driving cost reductions, revenue growth and profitability improvement across industries and in 'high stakes' situations. Key Skills and Experience: Consulting or industry experience, with proven ability to build trusted relationships with senior business & technology leaders. Strong experience in IT Operations & Cloud … passion as a specialist and leader in any combination of areas below: Cloud Strategy Implementation – private/public clouds – on AWS, Azure, GCP, etc. Experience in developing business case and TCO analysis drawing tangible connections between cloud strategy and business-valued financial-success metrics. Experience defining and implementing … the value of cloud services in client organizations by: Establishing foundations and vision for modernising the delivery of IT Services Enabling delivery of better customer experiences and best-in-class product delivery Strong knowledge and experience across any combination of industries (e.g., Technology, Media, and Telecommunication, business services more »

Opportunity to work on emotionally intelligent AI avatars, transforming e-learning and customer experiences. Role: Computer Vision Engineer Location: London (Hybrid ) Salary: £80,000 (generous stock options) I'm hunting for innovative Computer Vision Engineers who are ready to reshape how humans and AI connect. What You'll Do … ML Projects: Manage the full machine learning lifecycle for optimal performance. Collaborate and Improve: Participate in code reviews and team collaboration for continuous improvement. Experience Requirements: Advanced degree (Master’s or PhD) in Computer Science, Engineering, or a related field. Over 3 years of experience in machine learning … particularly with generative models. Strong Python skills and expertise in deep learning frameworks such as PyTorch. Familiarity with cloud tools like Docker and Azure. Experience with CI/CD processes and tools. more »

Customer Experience Transformation Manager 6-month contract London (hybrid) £670.42 p/d Umbrella If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take … this team in the role of Customer Experience Transformation Manager. Role Responsibilities: We are currently seeking an experienced Customer Experience (CX) professional to join this team to help transform our Voice of Customer (VOC) capability. HSBC’s Net Promoter System (NPS) is instrumental to achieving … our CX ambitions and this role will be key in delivering against this agenda. In this role you will become a crucial part of the global SME for our VOC capability and help architect the strategy, design, and delivery of a large global scale transformation programme. This is fundamental in more »

of existing tech while amplifying efficiency? If you're an innovative problem-solver who relishes the thought of redefining retail tech and elevating customer experiences, we want to speak to you. Key Responsibilities: Streamline and simplify our tech stack, including Shopify, legacy PHP eCommerce platforms, and inventory management systems. more »

at the forefront of innovation in the insurance industry. Our mission is to provide our clients with cutting-edge solutions that streamline processes, enhance customer experiences, and deliver superior value. We are looking for a Lead Developer to join our team to deliver on projects for our Underwriting platform. … needs of our clients in the insurance sector. This role sits within the Catastrophe Modelling team where we are building out our software capabilities. Experience in this field is advantageous but not a requirement. Key Responsibilities: Design, develop, and implement software applications using Azure, .NET, Python, and Databricks. Collaborate … and technologies to ensure our solutions remain competitive. Qualifications: Bachelor's or Master’s degree in Computer Science, Engineering, or a related field. Strong experience in software development, with a focus on Azure, .NET, Python, and Databricks. Proven experience in the insurance industry or a deep understanding of more »

Senior Design Technologist Pay Rate: Up to £650 a day 3 Month Contract London – Hybrid Skill Skills: Experience in prototyping with tools like Figma, Sketch, Invision. CSS, Javascript, react As a Contractor Senior Design Technologist (DT), candidates will divide their time between execution and strategy. They will contribute to … vanilla JavaScript on both client and server sides, building personal libraries, and creating task automation to expedite development is expected. The ideal candidate is customer-obsessed, detail-oriented, thrives in highly technical teams, and is proficient in using data and insights for decision-making. They should be capable of … writing documentation, managing multiple projects in a fast-paced environment with high autonomy, and translating business requirements into exceptional customer experiences by prioritizing the customer’s perspective and maintaining high standards. Responsibilities include managing both design and development with strong front-end skills, being a creative problem solver more »

the Enterprise Platforms Product Manager and Head of FinOps to identify and execute on cost saving opportunities. Use appropriate service management tools, instrumentation and customer feedback mechanisms to measure, analyse and understand operational performance of the Enterprise Platform products. Apply this insight to identify and mitigate areas of risk … to improve the service delivered to customers and to inform the continuous improvement initiatives and future roadmap for this product set. Continuously improve the customer experience of the Enterprise Platform toolset through measurement, education, training and stakeholder communication. Proactively monitor industry trends relating to the provision of platform … research and development is undertaken in a timely and cost-effective manner with tangible outcomes with which to make informed decisions that will benefit customer experience. Skills you’ll need (minimum criteria) Extensive hands on engineering experience of delivering a variety of infrastructure and platform products and services more »

Builder.ai is looking for a Customer Product Owner - "Productologist" to join our Delivery team in London in a full time role working in a hybrid capacity with 3 days spent in the office. About Builder.ai We're on a mission to make app building so easy everyone can do … bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild About the Role Productologists at Builder.ai play a key role turning our customer's dream and vision into a software reality. As part of the Delivery Team, Productologists work as the customer product owner in educating … guiding and advising on the use of our reusable code Blocks to develop the customer's app whilst providing excellent customer service across the roadmap. Productologists work closely with our Ninjas (software delivery managers) and Senseis (technical architects) throughout the software development lifecycle to deliver what the customer more »

on product direction, and collaborate with engineers on feasibility. - Ideation & Exploration:Facilitate workshops, create user journeys, wireframes, mockups, and prototypes, and integrate team feedback. - Customer Experience: Enhance our visual language and design system, conduct user testing, plan iterative releases, and ensure consistent, branded experiences. About You: - Experience … design, and accessibility standards. - Attributes: Self-motivated, empathetic, detail-oriented, and comfortable with ambiguity. Strong communicator with a knack for simplifying complex problems. - Background: Experience working in start-up or scale-up environments would be advantageous as would 4+ working in FinTech, Financial services or similar products. Why Join more »

vanilla JavaScript on both client and server sides, building personal libraries, and creating task automation to expedite development is expected. The ideal candidate is customer-obsessed, detail-oriented, thrives in highly technical teams, and is proficient in using data and insights for decision-making. They should be capable of … writing documentation, managing multiple projects in a fast-paced environment with high autonomy, and translating business requirements into exceptional customer experiences by prioritizing the customer’s perspective and maintaining high standards. Responsibilities include managing both design and development with strong front-end skills, being a creative problem solver … We’re looking for someone with: React Javascript vanilla code system design style scenarios web accesability requirements for webdev and .... - Proven web development experience across multiple devices, web-views, and browsers. - The ability to simplify complex problems into intuitive and elegant experiences. - The skill to deliver functional prototypes more »

companies worldwide. We are dedicated to revolutionizing CRM AI for financial services and provide innovative solutions to help businesses optimize their operations and enhance customer experiences. Role Description This is a full-time remote role for a Co-Founder at Asklogix. As a Co-Founder, you will play a … powered CRM solutions for financial services, conducting market research, collaborating with clients to understand their needs, and driving business development and sales initiatives. Qualifications Experience in the financial services industry Analytical Skills, Research, and Communication skills Sales and Marketing skills Experience in developing and implementing CRM solutions Strong … to Apply: If you are ready to embark on this exciting journey with us, please send your resume and a cover letter detailing your experience and why you are interested in this role to amercier@asklogix.com. Join us and be a part of a start up that is set more »

Conduct and lead weekly and monthly meetings with staff to discuss overall performance. Lead and communicate positively to ensure a harmonious work environment and customer satisfaction. Experience: Experience in logistics and new business development History of managing multiple, competing priorities simultaneously. Proven ability to identify, analyse, and … extreme attention to detail. A track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment. Passion for delivering exceptional customer experiences. Previously worked in a high-growth situation and/or start-up environment and is experienced in implementing processes and systems for efficient … operations. Excellent time management, organisational, communication and presentation skills with strict attention to detail. Prior work experience in a start-up environment preferred. This position offers a competitive base salary. Related to: Operations, SaaS, Software as a Service, Technology, Software Solutions, Technology Solutions, Data Solutions, Analytics, ECommerce, Last Mile more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : You will be part of an international teams delivering implementations for LexisNexis Risk Solutions clients. About the Role : As a senior consultant you will deliver installs … Ensuring project Management work is well defined and changes to requirements are managed. Issues arising are tracked and dealt with in a timely fashion, customer satisfaction is attended to throughout the engagement. Overseeing the planning, development and installation of Fircosoft products to meet the clients’ business needs Showing a more »

Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program. Prioritizing a people-centric mission, Trusted Tech Team has transformed the software licensing experience, giving IT professionals complete confidence in the success of their business. Featured on Forbes, CIO Review, Spiceworks, and other publications, we have become one of … and follow-up. Escalate critical client situations to the appropriate level of management and engineering expertise. Provide continual feedback on processes to improve the customer experience. Assist with the end-to-end onboarding process for new customers, ensuring seamless integration of our cloud services into their existing infrastructure. Develop … GSCE (General Certificate of Secondary Education) and A-level (Advanced Level) completion is required (University degree is a plus). 1 - 3 years of experience in customer service or related roles. Some knowledge of Microsoft 365 (Microsoft 365 Admin Center: license assignments, license portal, and billing). High more »

and managing all aspects of a retailer’s online sales and digital presence. This includes managing the ecommerce website, driving traffic and sales, managing customer experience, and leading the ecommerce and distribution function. The Role Reporting to the CCO some of the key responsibilities for the include: Oversee … the design, functionality, and user experience of the company’s e-commerce website, ensuring it aligns with brand standards and optimizes customer engagement and conversion rates. This is particularly critical for an airline business focused on online as the key sales channel Develop and implement comprehensive digital marketing … processors, to ensure seamless operation and integration of services. The Person This role would suit someone keen to make their mark by building a customer centric mobile first platform, with an opportunity to demonstrate their ability to think on their feet, think fast and innovate on a lean budget. more »

the Direct Sales team, ensuring optimal leads exploitation Continually develop the Direct Sales process, working with IT (Digital Transformation) and Marketing to optimise the Customer experience, leveraging technology as required. Input to group Sales Strategy, planning/budgeting/forecasting. Be an effective, proactive conduit and coach for … structured and action-oriented field sales feedback and learning into Executive management and the Marketing ream Experience needed 2+ years of experience in a similar role, preferably in the education, travel, or tourism sectors. Track record in Sales Team Management, with an emphasis on professional, systematic Sales disciplines … Evidence of prior success in coaching and development of individuals, in office and in field Experience in using, fully adopting, and developing CRM systems as a foundation discipline for Sales Management Experience in using CRM(Salesforce a MUST) Experience in managing remote-located Sales team members Evidence more »

driving for change and continuous improvement in the business and within finance; highlight potential process or control improvement opportunities with a key focus on customer experience Ensure all applicable R2R process exceptions are clearly documented, reviewed and approved by key stakeholders. Work with the business and Global Process … cover team members where necessary Qualifications Management & Qualifications ACA/ACCA/CIMA qualified with at least 5 years PQE Strong academic background Deep experience of complex COE & T&FA operations is essential Experience of managing and governing BPO delivery from a centralised and outsourced finance shared service … and transactional flows Knowledge of dealing with mergers, acquisitions and disposals Excellent knowledge of lean, Six Sigma or other continuous improvement methodologies preferred Proven experience driving optimum performance of all colleagues concentrating on both technical and soft skill development. Solid planning and prioritisation skills to maintain and improve performance more »