101 to 125 of 230 Customer Experience Jobs in London

businesses during crucial moments and champion sustainable business growth. Their vision is to establish a community as an established lending entity delivering an exceptional customer experience. THE ROLE You can expect to be involved in the following day to day: Maintaining and monitoring governed data sources for IFRS9 and … data insights and visualisations in response to stakeholder requests Collaborating closely with technical and non-technical teams, communicating findings and updates effectively SKILLS AND EXPERIENCE Demonstrate adeptness in computer programming and statistical methodologies, with hands-on application in diverse scenarios Exhibit adaptability and discipline, excelling in environments characterised by more »

of services and supports the practices and suppliers (where applicable) and internal support functions in the on-boarding of services to ensure a positive customer experience and an efficient ongoing delivery of the service. This role is hybrid flexible in South England, with UK wide travel. Service Design … Obtain sign off from Service Delivery Managers, practice leads and support teams prior to service commencement * Obtain Go/No Go approval from the customer and internal practices Continuous Service Improvement: * Capture service improvements throughout the transition of services and ensure a templated plan is handed over to the … internal teams for resolution and are recorded in the ITSM tools * Support the continuous improvement of internal processes and service delivery Required Skills/Experience- * Minimum of 5yrs service transition experience, managing service transitions, plans, and multiple on-boarding technical teams * Experience within a service delivery/ more »

a Business Mining Consultant with expertise and knowledge of process mining, working with the business to understand the business value gained. You will have experience of SAP within an Azure ecosystem for data processing and ETL. Experience with Celonis and Signavio tools are key for the position. Tasks … outcomes from process mining initiatives. * Identify areas where process mining can bring the most tangible value, such as cost savings, efficiency gains, or improved customer experiences * Define clear value propositions, emphasizing tangible benefits * Ensure that the process mining solution design aligns with the areas of highest business value. * Monitor … work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall more »

in delivering transformational IT services. Position Overview: As a Technical Account Manager (TAM) you will be the owner of the technical relationship between the customer and Advania and a fundamental member of the Sales Expertise team, responsible for delivering a connected Customer experience. The role of the TAM … guiding clients as they navigate their organisation through their digital transformation journey. Driving the client's adoption of Microsoft Cloud solutions and supporting the Customer in maximising their investment in key Microsoft Technologies such as Azure, Modern Workplace, Business Applications and Cyber Security & Compliance. With a portfolio of fully … is achieved through a blend of tactical and strategic alignment to key projects and day to day operations, with a focus on delivering successful Customer outcomes, identifying and propose improvement opportunities, owning the creation and management of the clients Technical Roadmap and utilising Customer opportunities to drive innovation more »

Customer Experience Transformation Manager 6-month contract London (hybrid) £670.42 p/d Umbrella If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take … this team in the role of Customer Experience Transformation Manager. Role Responsibilities: We are currently seeking an experienced Customer Experience (CX) professional to join this team to help transform our Voice of Customer (VOC) capability. HSBC’s Net Promoter System (NPS) is instrumental to achieving … our CX ambitions and this role will be key in delivering against this agenda. In this role you will become a crucial part of the global SME for our VOC capability and help architect the strategy, design, and delivery of a large global scale transformation programme. This is fundamental in more »

Provides direction and specialist knowledge in applying Oracle technology software (on premise) to client business. Facilitation of customer Oracle technology software product understanding through presentations, demonstrations and provision of support throughout the sell. As an Oracle technology software presales/sales engineer you will be responsible for formulating and … leading presales technical support activity to prospective customers while ensuring customer satisfaction. Focuses on sales opportunities by leading technical discovery, proposing creative and complex solutions to meet clients business requirements. Leads all aspects of the technical presales process, with the support of Oracle product specialist teams. Advises both Oracle … sales external clients on overall architect solutions. Work is non-routine and complex, involving the application of technical and business skills. 5 years business experience with hands on experience with Oracle database. Ability to implement some of the core product features. Knowledge of system and application design. Knowledge more »

Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer … Management, to work in a data centric, dynamic engagement role to help customers better leverage their client’s technology and helping us achieve our Customer Success mission of “accelerating value for our customers." This will be achieved by using a combination of success programs and high touch services to … drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you’ll do: Drive adoption and value: During the customer journey, review and diagnose adoption more »

the ContraForce Platform by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. … achieving their business objectives through best-in-class digital engagement. Diverse and Inclusive, wellbeing, sustainability, giving and learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the ContraForce Sales organization and the value we … customers to engage digitally to help solve their business problems. We are looking for a Country Manager, UK who specializes in Security Operations for customer solutions. You will work with partners and customers to prospect for and initiate the sales engagement for ContraForce’s capabilities and platforms. ContraForce continues more »

the most challenging issues facing our users, manage prioritisation, create specs and deliver great user experiences. You’ll collaborate across the organisation with Sales, Customer Success, Marketing, UX and Engineering teams and industry experts to help achieve BlissContract’s vision. We want you to question assumptions and drive our … backgrounds. What you’ll be doing: - Driving product development, from idea to launch, of products and features within BlissContract’s platform - Improving the onboarding experience of BlissContract customers - Developing a deep empathetic understanding of our diverse users by conducting research, user interviews, data analysis, experiments and usability testing - Using … Defining and tracking key KPIs/metrics, sharing learnings to multiple internal and external stakeholders - Use this data to find opportunities to innovate, improve customer experience and increase adoption. - Being passionate about all things product and helping maintain a product culture across the business Requirements: - Experience in more »

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … ones. There is wide variety of ways to get involved depending on your interests - from making Alloy Studio intuitive and improving user/developer experience, through making data modelling process seamless, providing connections to new types of databases, improving modelling language itself or optimising query execution time. You'll … complex software solutions Partnering effectively with client project teams A natural ability to mentor junior developers You’ll have: 5+ years of relevant work experience in a team-focused environment A Bachelor or Master degree in a computational field (Computer Science, Applied Mathematics, Engineering, or in a related quantitative more »

strategies and solve their most important business challenges. You'll provide our customers with advice on digital change, helping them to exploit the business experience cloud to strengthen their brand and grow their business, and look for the value between Creative and Document Cloud. As a core member of … the Pre-Sales team, you'll collaborate with and support our Sales organization, and work closely with our wider Technical, Consulting, and Customer Success teams. The ideal candidate will have a blended technical and digital marketing background with a good eye for presentation and compelling demonstrations. You'll have … of expertise in digital technologies and marketing trends Ability to translate insight into a simple, coherent strategy that responds to a given client brief Experience in using resources such as trend reports, audience research, and market reports Participate in client workshops, presentations, and other working sessions as required. Collaborate more »

Job Title: French Customer Onboarding Executive (Logistical, Supplier, E-commerce) Salary: £28,000 -£31,600 (£108.00 - £121.50 Daily Rate PAYE) + Holiday Pay Contract: 4-months (May Extend or convert to permanent) Location: London, Hybrid (3 Days in the office in London - Moorgate) Start: Immediate Our client, a global … tech company is looking for a talented Customer Onboarding Professional for their online retail business. The customer service activities will involve customer on-boarding as well as handling queries and escalations using adequate levels of verbal communication and a polite attitude. In addition, the Customer Onboarding … follow SOPs, provide support to shipping personnel and help shipping staff solve logistical errors by establishing communication between internal stakeholders. Responsibilities include: as a customer onboarding and support SME. Follow SOPs to support customers set up their shipping accounts and start shipping with their shipping platform as fast as more »

Conduct and lead weekly and monthly meetings with staff to discuss overall performance. Lead and communicate positively to ensure a harmonious work environment and customer satisfaction. Experience: Experience in logistics and new business development History of managing multiple, competing priorities simultaneously. Proven ability to identify, analyse, and … extreme attention to detail. A track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment. Passion for delivering exceptional customer experiences. Previously worked in a high-growth situation and/or start-up environment and is experienced in implementing processes and systems for efficient … operations. Excellent time management, organisational, communication and presentation skills with strict attention to detail. Prior work experience in a start-up environment preferred. This position offers a competitive base salary. Related to: Operations, SaaS, Software as a Service, Technology, Software Solutions, Technology Solutions, Data Solutions, Analytics, ECommerce, Last Mile more »

boost journal subscription revenue through optimised pricing and market expansion, while fostering collaboration across teams to meet revenue targets. With a focus on enhancing customer experience and loyalty, you'll innovate retention strategies, refine renewal processes, and streamline publishing operations for maximum efficiency. What the company offers: Salary … between £55,000 - £68,000 depending on experience 25 days holiday (excluding bank holidays) 2 additional days off for cultural, religious or family commitments Hybrid working with ca. 1 day a week in the office Free weekly office lunches Access to company doctor And many many more (full details … to increase subscription revenue by improving renewal rates, expansion into new markets, and pricing optimisation. Main accountabilities: Leading cross-functional teams spanning Sales, Marketing, Customer Service, and Finance, fostering cooperation to achieve revenue objectives Innovating retention tactics and analyse subscription churn to reduce losses and enhance customer engagement more »

of the biggest logistical opportunities facing not just the company, but the entire industry. The Shipping division is looking for driven, results orientated and customer obsessed Onboarding Support Specialist to support and onboard French customers as well as improve onboarding processes. You will be directly responsible for impacting a … customer’s first experience of working with our business, working to KPIs that directly measure customer experience. The key responsibilities for the role revolve around supporting directly and indirectly (partnering with the sales team) throughout the customer's onboarding journey to allow our clients to start … shipping in France. This role is based in London, UK KEY RESPONSIBILITIES • Work as a customer onboarding & support SME for the commercial team and support customers set up their shipping accounts and start shipping. • Support shippers and/or internal teams to set up rates, understand how to work more »

serviced in accordance with the agreed Policies and Procedures and that ColCap UK achieves its aims of managing a profitable mortgage portfolio, providing superior customer service and appropriately supporting its customers who may experience financial difficulties. The role holder will be required to keep abreast of UK regulation … a direct influence on the treatment of customers, it is essential that the role holder understands that their behaviour and actions contribute to the customer experience which at all times aims to be superior and customer focussed. In relation to the Consumer Duty requirements, this role will … have a direct involvement in ensuring that those obligations are discharged appropriately in the management of the customer portfolio through the UK servicing team across the UK and Manilla. Working with the ColCap UK servicing team, the UK servicing team in Manilla, and the wider ColCap team in Australia more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : You will be part of an international teams delivering implementations for LexisNexis Risk Solutions clients. About the Role : As a senior consultant you will deliver installs … Ensuring project Management work is well defined and changes to requirements are managed. Issues arising are tracked and dealt with in a timely fashion, customer satisfaction is attended to throughout the engagement. Overseeing the planning, development and installation of Fircosoft products to meet the clients’ business needs Showing a more »

Manager you will be a part of the Insurance Practice where we help insurance companies transform the way they do business through digital powered customer experience & analytics/cognition enabled business transformation. Our transformation consulting framework enables modernization & complete digitalization of insurance organization. Leading practices include - Sales & Distribution … activities Managing setting up meetings Taking minutes at meeting, and follow-on activities Filling in for the PMs when on leave. KEY SKILLS/EXPERIENCE A significant PMO experience with a solid record of delivering change. That you’re a self-starter, able to operate with minimal line more »

Manager you will be a part of the Insurance Practice where we help insurance companies transform the way they do business through digital powered customer experience & analytics/cognition enabled business transformation. Our transformation consulting framework enables modernization & complete digitalization of insurance organization. Leading practices include - Sales & Distribution … Underwriting Transformation, Claims Transformation. You will lead the efforts of communicating technical tasks and goal to non-technical clients, using your deep technically experienced, experience of working with platforms, systems, applications, and able to converse at the technical level KEY RESPONSIBILITIES You will oversee the project, planning, monitoring, RAID … adoption of the solution, ensuring appropriate roll-out strategy and engagement. to the client's PMO reporting and project governance standards. KEY SKILLS/EXPERIENCE You will ideally have deep technically experienced, experience of working with platforms, systems, applications, and able to converse at the technical level. Experience more »

the option to work the remainder of the week remotely if preferred. About the Company: Our client is dedicated to combating fraud and enhancing customer authentication using cutting-edge machine learning technology. Their innovative solutions provide real-time caller risk assessments, improving customer experience and preventing fraud. … telecom compliance contract staff. Manage regulatory inquiries and compliance roadmaps. Maintain external and contractor relationships. Requirements: Key Qualifications: Data Protection Officer qualifications and experience. Experience in a regulated B2B environment. Proven leadership in compliance teams. Strong communication, analytical, and problem-solving skills. Knowledge of UK and EU GDPR guidelines. … Desirable Skills: Telecoms knowledge (SIP, PSTN, number management). Experience with auditing and contract law. Benefits: Competitive salary Hybrid working model with minimal office attendance. Comprehensive health insurance, family-friendly policies, workplace pension, life insurance, and bonuses. Home office allowance, professional development support, and generous annual leave. Monthly company more »

product and are looking for a Backend Engineer, Trust and Safety to become part our remote team and our mission to elevate the human experience of sexuality and relationships. You will be responsible for building and maintaining our Safety & Back-Office tooling and integrations, within the Engineering team. This … our core backend systems to safely and securely support the needs of our Trust & Safety, Data, Product and Engineering teams, as well as our Customer Experience agents. These services include areas such as: Compliance → GDPR, data laws and regulations Fraud & spam detection → verification & KYC Automation and alerting → detecting … and reacting to anomalies in data Developer Experience tooling Internal safety checks & profile moderation Internal Customer Service tooling (Retool) To be right for this role, you should have a strong developer background and polyglot coding experience. Our primary stack is based around TypeScript, but you will trusted to more »

and systems are in place to provide support to other business areas so that customers are treated fairly, in line with Legal & General’s Customer Experience and Treating Customers Fairly policy (TCF). Qualifications TOGAF or similar certification is desirable. A related degree is desirable or demonstrable equivalent … experience - ITIL certification would be an advantage Knowledge of enterprise architecture and IT roadmap design. Knowledge and experience of IT governance and industry standards Knowledge of business models, operating models, financial models, budgeting and risk management Knowledge of business ecosystems, SaaS, IaaS, PaaS, SOA, API, open data, micro … a wide range of audiences. . Proven practical approach in supporting the business achieved business vision and targeted outcomes through IT solutions and innovation. Experience of developing IT Roadmaps Excellent stakeholder management skills. Building engagement with stakeholders, landing difficult messages and selling the architectural vision Practical, common sense approach more »

both organic and inorganic and have recently achieved significant scale across Europe. Our Strategy is to double the size of the business by improving customer experience, growing organically and acquiring, accelerating knowledge and capabilities of teammates and using technology with purpose. Data and Data services is a key … strategic enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and grow through the provision of superior data services As a Technical Lead for our Data Team, you will play a critical role in shaping our data strategy … implementing and operating within robust data governance principles – metadata, discovery, tagging and classification, quality, catalogues, inventory and data lineage Technical Skills – Deep hands on experience with the following data technologies: Stack including, Azure Data factory, Azure Data Lake Storage, Azure SQL, Azure Cosmos DB, Azure Power Platform, primarily power more »

creativity and a knack for engaging audiences? Do you want to work for an extremely well-known brand with beautifully crafted products, that put customer experience and quality at the forefront of everything they do? Our client has ambitious growth plans so scaling their social advertising channels will … return on investment and ad spend when it comes to driving their sales and brand engagement. The successful candidate will have demonstrable paid social experience at a high level of budget, ideally within a DTC/ecomm business. You'll be an expert with Meta platforms and GA4, with more »

for its innovative approach to insurance and reinsurance. The group has been undergoing significant IT transformations to stay competitive, improve operational efficiency, and enhance customer experiences and are now looking to hire their Enterprise Architect to support their group wide initiatives. Role Definition The IT Enterprise Architecture (EA) function … wider duties and tasks within the capabilities and responsibilities of the role. Skills and abilities needed to perform role: Strong Architecture and IT governance experience, specifically experience and skills establishing and running group-wide/global Architecture Review Boards, Design Authority for major change programmes etc. Strong business … Strong documentation, communication (written and verbal) and presentation skills, especially the ability to tailor messages to senior stakeholder and technical delivery teams. Knowledge and Experience: Must have – Strong Enterprise Architecture skills and experience. Specifically running pragmatic., guidance oriented and outcomes focused Group-level, global Architecture Review Board and developing more »