126 to 150 of 224 Customer Experience Jobs in London

To drive and deliver exceptional customer experience across all elements of the customer journey; coordinating with stakeholders to articulate the value of a such an approach. In providing this service, you will deal with internal and external customer enquiries, order processing and be pro-active in … environment and will liaise with counterparts across the global business to resolve issues and identify opportunities. You will be a confident systems user so experience of using CRM and ERP systems is essential alongside supporting with the integration of the systems. Responsibilities · Manage client interaction at key touch points … Identify and record service failure points when flagged by clients or internal users and raise them with management. · Become a proficient user of our CX technology systems including CRM (Hubspot), Catalogue and SAP. Qualifications · Demonstrable experience in a customer-facing role, ideally on the phone and/or more »

Senior Product Manager - Customer Experience (CX) What's the opportunity? 🚀 Are you ready to be at the forefront of revolutionising the Customer Service category? The landscape is evolving rapidly, driven by advancements in Messaging, Automation, and AI. Our client, a leading player in this transformation, is seeking … a Senior Product Manager to join their team and help shape the future of customer experiences. Their website serves as the cornerstone of their strategy, acting as the primary channel for users to engage with their brand and discover their solutions. With a fundamental redesign underway, they are looking … seamless implementation. Motivating and guiding a talented team to achieve their full potential. What skills do you need? 📖 A minimum of 5+ years of experience as a product manager, with a track record of delivering impactful solutions. Previous experience as a designer or a strong design sensibility Strong more »

interviewing next week - three stage, 2-3 week interview process Ingenio are delighted to be working with the fastest growing Customer Experience (CX) business in the UK. Due to an increase in customer wins, our client is looking to hire an Account Director who will manage … contracts of up to £1m in software & services. This is a unique opportunity for someone who has experience in managing accounts in the CX, Communications, Contact Centre & Customer Engagement space for the following reasons: The proposition is unique within the UK - you have access to Gartner MQ vendors … while also being able to sell a very high margin internally developed CX platform Our client is agile & flexible allowing deals to happen quickly Your access to internal resources (presales, architecture, consulting, service delivery & project) is unrivalled Churn rate for customers is almost zero - these guys do not lose clients more »

Quality Assurance Assistant Superco is the leading customer experience specialist for Shopify Plus brands. We combine our Shopify Plus knowledge with a deep understanding of what makes customers tick to drive revenue growth for our brands. We're looking for a Quality Assurance manager for a leading ecommerce … customer experience agency. You will join our quality department and support our Build Quality Manager. Applicants must demonstrate: Shopify Knowledge : You must show that you've worked in a quality control role with a Shopify focus. Testing Expertise : Comprehensive understanding of testing strategy, conducting functional, usability, and performance … This is a hybrid or remote role. To apply: Share your CV. In your application, tell us a little about your favourite online brand experience and why you like it. more »

You will ensure you are abreast of the latest market trends and technological innovations for retail and be keen to build your knowledge and experience of relevant solutions and systems. It is key that you can develop strong relationships with clients and colleagues, communicating effectively and inspiring trust in … models, and technologies to determine opportunities and threats for the business now and in the future. Help to develop transformation plans to optimize the customer experience, operational efficiency, or systemic landscape. Use your knowledge and experience to provide recommendations considerate of other stakeholders. Your Profile Key skills …/knowledge/experience: Retail experience and a solid understanding and experience of our retail clients’ markets and challenges. Specifically, knowledge of Commercial or Space, Range and Display processes. Experience from Food or Fashion to General Merchandise or DIY but most importantly passionate about retail and more »

Implement incremental improvements in collaboration with the cross-functional teams. •Provide regular coaching and feedback to colleagues/partners to grow individual functional skills, experience, and leadership capabilities. •Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework. •This role works in … conjunction with other team members to draft the business requirements; to create business cases; to operationalize enhancements, and ensure solutions provide best in class customer experience which drive results. All About You/Experience •Proven ability to lead in a matrix environment. •Prior experience with delivering … complete independence and autonomy. •Proven track record of data driven decision making and applying continuous improvement and test and learn methodologies across teams. •Extensive experience building and launching products. •Comprehensive experience in Agile delivery methodologies (Scrum, Kanban, etc.) •Communicate to executives, peers, and staff with impact, eloquence, and more »

Senior Service Manager Senior Service Manager/Customer Experience Manager required by a leading Cloud Technology company based in Glasgow. The company are continuing to expand globally and require a Senior Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management, preferably 5+ years Software … Development lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding more »

My client are an influential force in Customer Data Science, empowering businesses globally to excel in the contemporary data-driven landscape. They are looking for a Senior Product Designer to work in the Customer Data Science team where they will work on understanding complex customer journeys and … improving the customer experience for renowned brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble, and Metro. The ideal candidate will be someone who has worked in a complex problem space and is comfortable conducting discovery research (starting with a broad problem statement) and then running through multiple … Principal and Product Design Manager in establishing standards and guidelines across design and research You'll steer their engineering teams in executing the envisioned experience, To be successful in this role you will need: Proficiency in user experience design, encompassing product creation, design, validation, and performance measurement. Ideally more »

Application Support Analyst – COBOL Location: Hybrid, London/Birmingham Salary range £35,000 - £48,000 dependant on experience Role: My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good … management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels. Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level … Incident actions to all Incidents before assigning to the appropriate resolver. Responsibilities: that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately. all Incidents and Requests with agreement from the customer. the sources for new Incidents and Service more »

leading SAAS products portfolio. The successful candidate will have a track record in helping B2B SAAS businesses to increase new customers whilst also improving customer adoption. Client Details Our client is a leading player in the software industry with a global presence. With a strong market presence, the company … is committed to delivering superior customer experiences and driving growth across its diverse portfolio. Description As the Product Marketing Director, you will: Leading the development and execution of comprehensive product marketing strategies for the SAAS portfolio. Identifying opportunities for product growth and market expansion across new prospects and existing … market strategies. Establishing and managing the marketing budget. Tracking and reporting on marketing performance metrics. Profile A successful Product Marketing Director should have: Proven experience in product marketing within the B2B SAAS industry. Experience in product marketing strategies for complex IT technologies into technical audiences Ideally global experience more »

months Interview Process: Two stages Join One of the Fastest-Growing FT1000 Companies! We’ve partnered with a consultancy that delivers exceptional consumer-grade customer experiences to businesses. Trusted by numerous FTSE 100 and S&P 500 companies, we provide top-tier solutions for critical business functions from start … oriented platform handling terabytes of data, building ETL pipelines, and utilizing BigQuery. Build a bespoke campaign cost estimation tool for the client. Must Have Experience: 7+ years of relevant experience. Expertise in the Python standard library and modern Python coding, testing, debugging, and automation techniques. Proficiency with web frameworks … such as Flask, FastAPI, and Django. Experience with React/TypeScript Experience with Google Cloud Platform (GCP). Skilled in data storage and querying using various database solutions, including BigQuery. Nice to Have Experience: Experience working alongside front-end developers and UX engineers. Familiarity with agile more »

The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement, and increase card member value. The team drives the development of products and software that deliver on business growth while increasing speed to … market, enhancing customer experience, and building out our global next generation cloud based microservices platform for Accounts Receivable. This person will collaborate with business leaders and partners to shape and translate a software product vision and will lead designers and engineers to deliver user experiences, operational processes and … supporting technology assets. Applicants must have the following: Must-haves 3-8 years of Software Product Management, Business Analysis or Product Ownership Experience within Accounts Receivable, Credit, Lending, Payment Products or Accounting platforms Ability to translate software product roadmap into minimum viable product iterations Ability to create well-defined more »

Company Description: Superco is the leading customer experience specialist for Shopify Plus brands. We combine our Shopify Plus knowledge with a deep understanding of what makes customers tick to drive revenue growth for our brands. You'll be our marketing lead, using your Klaviyo expertise and strategic thinking … to design data-driven campaigns that nurture leads, drive sales, and cultivate lasting customer relationships for our clients. Role Description: Email & SMS Strategist : Develop and implement data-driven email marketing strategies tailored to each client's unique audience and business objectives. Klaviyo : Possess a deep understanding of Klaviyo functionalities … Work closely with clients to understand their needs, translate them into effective email marketing strategies, and ensure their satisfaction with campaign outcomes. Qualifications: Proven experience as an email marketing manager or specialist with a strong track record of success in driving results. In-depth knowledge of Klaviyo functionalities and more »

working with stakeholders to dive improvements in MarTech procurement, marketing automation, and best practice.Main Duties: Develop and embed strong Marketing Enablement strategy to drive customer experience and maximise revenueBuild and support global standards and governance models for MarTech, working with sales, Procurement and DigitalLeading benefits realisation model for … requirements gathering, market research, business case preparation, investigation, identify and implementation Person Specification:Significant MarTech, data and lead generation experienceExperience in global, complex organisationsSignificant experience leading marketing functionsExpert understanding of marketing automation platforms, integrations, and CRMDeep understand of processes and tools contributing to effective marketing, industry trends and best … in change management, MarTech implementation and marketing automationExperience in writing business case's and presenting/negotiating with Investment BoardsStrong global stakeholder management experienceProven experience working to C-Suite ________As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity more »

Manager position for a market-leading Telco; your team will analyse and optimise end-to-end journeys across a vast digital estate, including new customer acquisition, customer retention and existing customer experience. THE ROLE As the Lead Digital Analytics Manager, you will lead an established team working … across Digital Insight & CRO using the Adobe stack. You will use your prior team management and stakeholder engagement experience to drive best-practice across the function YOUR SKILLS AND EXPERIENCE Digital Analytics SME Line Management Experience Excellent stakeholder engagement THE BENEFITS £85,000-£95,000 Bonus HOW more »

public clouds (AWS, Azure, GCP, etc.), including governance, IT department restructuring, and cloud financial management. • Analytics and Problem Solving: Modernize IT service delivery, enhance customer experiences, and solve complex problems with a big-picture approach. • Leadership: Build trust and advisory relationships with clients and peers, motivate and lead change … Generate demand for firm resources, develop proposals, and identify new opportunities. Inspire and lead talent development through coaching and recruiting. Ideal Candidate Qualifications: • Extensive experience in cloud strategy implementation, governance, and cloud financial management tools (e.g., Cloud Health, Cloudability). • Proven track record of successful client engagements and delivering … skills in English. Educational Requirements: • Bachelor's degree in Business, Engineering, Information Services, or equivalent. • Master's degree and/or relevant certifications preferred. Experience Requirements: • Relevant consulting or industry experience with a proven ability to build trusted relationships with senior business and technology leaders. • Experience in more »

with our clients and provide expert guidance in selecting and utilising the most suitable marketing and advertising tools to effectively meet their commercial and customer experience goals. Youll be working primarily with one of our longstanding automotive clients, wh... more »

the leading UK banks, they provide security and trust to their valuable customers. Working with small to medium businesses in creating a cutting edge experience whilst keeping their customers at the heart of their proposition. The focus is to ensure quick and easy set-up, to allow customers to … taking ownership of the digital roadmap, whilst managing, defining and prioritising the digital backlog.Sitting within a young, dynamic team across their payments function, your experience as a Product Owner will be vital in driving key aspects of the customers digital journey. You will prioritise and deliver improvements using information … Acting as the digital feature owner and inspiring the team from ideate to executionWorking with stakeholders in delivering on KPIs and monitoring the digital customer experienceExperience working with Agile delivery approachesPrior experience implementing softPOS would be beneficialStrong experience as a Product Owner with a clear knowledge of more »

Development Sponsorship: Unfortunately we are unable to offer sponsorship for this role.This role in 3 words: Driving ZCL SalesTop 3 qualities for this role: Customer-obsessed, Product Marketeer, Growth mindsetIn the words of the team, you should leave your current role for this one because….'You have the … aspects of the product marketing strategy and execution for our exciting, high growth consumer energy transition products, working across growth channels to craft our customer sales messaging and communication.You'll build, own and drive our go to market launches and enduring strategies for our growing Zero Carbon Living products. … growth products and activities ensuring that our ZCL roadmap is linked with our existing growth channel SMEs and capabilities.Your key outcomes will be:ZCL customer growth - driving leads and sales across internal CRM channels (existing customers cross sell) and wider performance marketing channels and our own ZCL growth channels more »

transformation landscape, dedicated to empowering businesses worldwide through Salesforce solutions. Our client specializes in delivering comprehensive commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. Their mission is to guide brands through their digital transformation journey, creating impactful customer experiences and driving success in today's competitive … or the necessary precursor activities to establish one. Generate a robust pipeline by leveraging self-originated leads and collaborating with License Sales, Delivery, and Customer Success teams across Salesforce. Together, you will develop trusted Professional Services propositions for existing clients and prospects. Utilize your industry expertise and business acumen … to comprehend a customer's motivations, business drivers/challenges, strategic goals, objectives, and desired outcomes. Engage and present to customers, particularly at the C-Level, employing a consultative selling approach that positions our solutions and yourself as long-term trusted advisors. Create a compelling vision and effectively communicate more »

You will be working primarily with one of their automotive clients, who are currently undertaking a range of digital transformation projects across marketing and customer experience. They are looking for someone with a strong foundation in data and marketing technology, excellent project management skills, an understanding of how platforms … integrate into the client's technical architecture, and a deep understanding of at least one Marketing Automation tool (prior Salesforce experience is desirable). What you’ll do: • Regular liaising with internal departments, clients, and their 3rd party suppliers. • Gathering requirements and user story development. • Define and communicate Martech … and adjacent technologies such as CRM, MDM, Consent Management Platforms, analytics tools. • A deep understanding of at least one Marketing Automation tool • Prior Salesforce experience is desirable. • Experience with project managing end-to-end Martech development projects with proven task and project management skills. This role is London more »

for? Must have: Proven track record of success in a senior operational leadership role within B2C environments (B2B may be considered) 10+ years of experience in operations, with at least 5 years in a senior leadership role. Experience in operating at a company with significant revenue, ideally … million or more. Experience in scaling companies through Series C funding and/or leading a company through a successful exit. Experience in acquisitions and mergers, driving successful integrations. Strong background in strategic planning, process improvement, and team management. Exceptional leadership, communication, and collaboration skills. Demonstrated ability to … drive operational excellence and deliver results in a fast-paced, dynamic environment. Passion for wellness and a commitment to delivering exceptional customer experiences. Further Details: Location: Central London (Hybrid/Flexible working arrangement), with occasional travel to Berlin/Madrid Salary: £175,000 - £230,000 Benefits: Shares/Stock more »

systems, your business is vulnerable. ‍ Boosting efficiency ‍ Chasing customers for payments is costing businesses time and money and can lead to cash flow issues. ‍ Customer convenience ‍ Today's business customers deserve a better, more flexible customer experience. Blink gives them the convenience they're after. Being able to … looking to take their first step into the FinTech world! As a Graduate Client Onboarding Specialist you will be delivering the best possible onboarding experience to every merchant, going above and beyond what anyone else in the industry provides. This role requires someone with a passion for continuous improvement … Detail Excellent communication and interpersonal skills Ability to prioritise workload Confident Strong work ethic Proactive Competent in using Microsoft Excel, PowerPoint, and Outlook FinTech experience preferred but not essential. more »

here at Sky. The Display Engineer will be a key player in realising Sky’s vision of delivering the best Glass to Glass content experience on the planet. A place where our customers can effortlessly access the best entertainment at the highest quality. What you'll do: Collaboration - Learn … Complementary graduate level expertise in one of the following fields: Broadcast/Content engineering, Colour/Image Science, Chemistry, Physics Electronic Engineering, or strong experience within a relevant Engineering area, work multi-disciplined technical teams. Motivation to develop new knowledge across a wide range of disciplines – from image and … display engineering, through to automated testing and hardware assessment. With a passion for delivering excellent looking, innovative, immersive TV to the customer Knowledge of global video systems and standards including PAL, NTSC, REC.709, BT.2020. BT.2100 etc and glass to glass video and audio production and distribution methods and workflows more »

technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a … testing defect resolution post go live support. Documentation and Handover to BAU support Input into design of future projects sprints. Assist in Security development. Experience Required Excellent communication and consulting skills The ideal candidate will have previously worked for another consulting company. Good understanding of financial process including budgeting more »