151 to 175 of 224 Customer Experience Jobs in London

You: Supportive leader, passionate about empowering team members. Results-oriented with a focus on innovation and impact. Tech-savvy with a commitment to excellent customer experiences. Skilled in people management and fostering team development. Flexible Working: Hybrid model allowing for a balance of office and remote work. Option to more »

involves accountability for developing and delivering the Operations proposition within Insurance. The Insurance Transformation Services practice focuses on implementing strategic changes that include innovation, customer experience enhancement, growth transformation, regulatory compliance, and large-scale cost reduction/efficiency improvements. Responsibilities: Build and maintain strong client relationships within the … presenting or pitching to clients to win new business. Manage people, building a team of consultants with the right mix of skills, competencies, and experience to support client opportunities and projected growth. As a Senior Manager, you will actively support our people strategy through coaching and development of team more »

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading … come to the right place. Principal Solution Engineer - Data Cloud for Marketing Location: United Kingdom, Remote London flex office based We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails … companies doing well and doing good– you’ve come to the right place. The Salesforce Marketing Cloud is a leader in AI-driven digital customer engagement solutions across data, personalisation, email, mobile and web. The Salesforce Marketing Cloud Specialist SE must perform as a trusted advisor and be a more »

functionality, performance, and efficiency of our website, as well as managing content on site contributing to the overall success of our online sales and customer experience. You will work closely with the merchandising team to ensure the right product is displaying at the right time. This role requires a … and Optimisation: - Monitor website performance, identify areas for improvement, and work with the merchandising teams and web development to implement solutions to enhance user experience and drive conversions. - Conduct regular audits of the website to ensure accuracy, functionality, and compliance with industry standards and best practices. - Collaborate with cross … things better Have deep respect for partners and customers with a global view Qualifications: Bachelor's degree from a leading university 3+ years of experience in web operations, ecommerce, or a similar role. Proficiency in web development languages such as HTML, CSS, and JavaScript. Familiarity with content management systems more »

compliance, consistency, and best practices. Stay current with emerging technologies and trends, conduct technology assessments, and recommend innovative solutions to enhance business processes and customer experience. Manage architecture projects, overseeing planning, execution, and delivery, including solution design, system integration, and technology upgrades, while adhering to timelines and budgets. Collaborate … team of architects, engineers, and analysts within the wider IT team, providing guidance and fostering a collaborative and innovative work environment. Skills, Knowledge, and Experience The successful candidate will possess: A degree in Computer Science, Information Technology, or a related field. Extensive experience in architecture roles, including data … robotic process automation in an insurance context. Strong analytical and problem-solving abilities, with a strategic mindset to align architectural solutions with business goals. Experience working with the Azure data technology stack, including Azure Data Factory, Azure SQL, Synapse Analytics, and PowerBI. A proactive, self-starting approach with excellent more »

Summary:Localisation efforts at Klaviyo are centred around linguistic excellence, teamwork and scale. We are responsible for the translation and cultural adaptation of all customer-facing content from performance-based marketing collateral to original training programs, the Klaviyo application and website, and our partner and developer portals. Our work … is not just about translation and localization; it is about providing our users with an experience that feels locally relevant and fuels international growth for both our customers and Klaviyo. As a Localisation Program Manager at Klaviyo, your primary responsibilities will be to:Delight our international customers by owning … and driving high quality, localised customer experiences for all international markets and languages across Marketing, Academy and other parts of the customer journey.Drive localisation scale by developing and managing a roadmap of localisation tools and technologies that leverage AI to continuously improve localisation.We are looking for an experienced more »

driving change and promoting efficiency across the business through strategic IT and business solutions. Key responsibilities: Align IT initiatives with business objectives to enhance customer experience. Analyse current business processes: document "as is" and "to be" scenarios. Maintain comprehensive project documentation and manage project timelines. Develop and execute project … in technology trends and business process innovations. What are we looking for? Passion for data and analytics. Proven analytical abilities and strong documentation skills. Experience explaining complex IT processes to non-technical stakeholders. Highly organized, adaptable, and capable of managing multiple priorities. A problem-solver with a strong drive … and trust. Action-oriented with a readiness to work in a dynamic environment. Familiarity with ERP systems such as AX, Oracle, or SAP. Extensive experience in IT project management, ideally within the retail or wholesale sector. Strong background in enabling business operations through technology. Demonstrated capability in managing B2B more »

managers and the sales team with activities that contribute to our customers' success. Who are you? Our dream candidate is passionate about creating great customer experiences and is able to quickly grasp and explain complex technical issues. You work easily with other teams, and communicate well with the customer. … You have experience from areas such as technical support, customer service, or other customer-support related work You have an IT related degree You have a hunger for knowledge and love to share this both internally and externally You have a solid understanding of and a real … in a systematic way and are used to using your own initiative and relying on your own judgement You genuinely care about helping the customer! You are a fast learner You are good at putting complex issues in simple terms You thrive in a high-pace environment You have more »

revolutionised the hospitality sector with their multi-award winning and globally acclaimed social gaming concepts married with their fun and eclectic venues. Pioneering new customer experiences across multiple sites across the UK, USA and Australia, their dynamic technology team – the driving force behind their success – is looking for a … Synapse, Logic Apps, and Function Apps etc. SQL Server, including Store Procedures, T-SQL, or similar enterprise database toolset. Familiarity with RESTful APIs. Extensive experience with various data sources and technologies. Proficiency in PowerBI and Power Query. Software development experience in relevant languages such as C# or Python. … Knowledge of Data Modelling and associated tools like SQLDBM.com. Experience using MS Dynamics or similar ERP systems. Desirable Qualifications: Experience within the Hospitality industry. Leadership experience. Familiarity with Azure DevOps or similar development lifecycle management tools. Company Values: We embrace innovation, constantly seeking opportunities to invent and improve. more »

WongDoody Europe has assembled a world-class team of creative experts in strategy, innovation, multi-channel user experience, visual design, technology, and delivery. We are seeking a Senior Visual Designer who thrives on challenges and is eager to grow their abilities and knowledge. As a passionate advocate for great … customer experiences, you will use your creative and strategic thinking skills to be at the forefront of UI visual design solutions, enhancing our principles, standards, and design patterns with best practices, consistency, and re-use. In return, you'll have a significant impact on our clients and gain recognition … for your work. WHAT YOU'LL DO As a Senior UI Visual Designer, you will lead, invent, and design compelling and seamless customer experiences across desktop and mobile platforms. You will develop visual designs iteratively, collaborating closely with user experience designers to effectively communicate interaction and design ideas. more »

LONDON Harnham is working exclusively with a well-known Tourism provider on an exciting Insight Manager position to drive strategic decision-making and elevate customer experiences. THE ROLE AND RESPONSIBILITIES: The Insight Manager will have the following responsibilities: Interpret market research findings to inform decision-making processes and challenge … stakeholders when necessary. Lead ad-hoc research projects, analyzing first and third-party data to answer critical business questions. Anticipate future customer needs by staying updated on emerging consumer trends and integrating them into recommendations. Translate complex data into actionable insights and manage supplier relationships. Prioritize tasks, collaborate with … optimize Marketing ROI. Provide insights to support marketing campaign development aligned with consumer preferences based upon both qualitative and quantitative data. YOUR SKILLS AND EXPERIENCE: The Insight Manager will have the following skills and experience: Bachelor's degree in Marketing, Business, or Statistics; Master's degree preferred. Proven more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team LexisNexis Risk Solutions are offering an exciting opportunity to join the high performing EMEA Sales team as a Business Development Manager. This new role has been … targets Requirements Have a proven track record of closing new business (ideally software and data) Have understanding of SAAS industry Have value-based selling experience Have knowledge of SalesForce Experience of networking and speaking at events Have a proven track record of meeting or exceeding sales targets Experience more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : Our team provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. About the Role : You will … to contribute to the growth of the world leader in bank transaction filtering solutions for financial institutions. Developing your skills you will provide customer support for our solutions and software. Responsibilities Investigating customer requests by analyzing and replicating scenarios Facilitating analysis by development teams. Interacting with the various more »

Company Description Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our … innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We … fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech more »

Full Time The Opportunity: A BIG4 Consultancy seeks a Senior Manager to lead complex Insurance Sector transformation engagements and deliver strategic change encompassing innovation, CX, growth, regulatory change, and large-scale cost reduction/efficiency improvements. The Role: As a Senior Manager, you will partner with world-leading Insurance Sector … critical business transformations, develop innovative solutions, manage bids, and lead a team of consultants. Your primary focus will be enhancing clients' organisational performance, fostering customer-centric growth, and implementing efficient operating models. This position is crucial to driving growth within the Insurance Transformation team, which addresses digital disruptions and … regulatory challenges while aligning with the Customer and Operations service line. Required Skills/Experience: Extension industry experience in the insurance sector (preferably General Insurance and Commercial speciality) is essential. Prior management consultancy experience - leading complex business transformation programmes as a Project/Programme Manager applying more »

the IT strategy aligned with the business objectives. Lead the executive team on technology trends and digital opportunities. Innovate and improve business processes and customer experiences. IT Operations Management: The management of IT infrastructure, applications, and security. The reliability, performance, and scalability of IT systems. IT budget, expenditures, and … and protocols. Compliance with regulatory requirements and industry standards. Risk assessments and disaster recovery planning. Team Leadership and Development: Vendor and Stakeholder Management: Skills & Experience years of experience in IT leadership roles. in managing IT operations in a Manufacturing/Distribution/PE - Phama/FMCG Industry background. more »

outcomes and cost reductions. Adapt to complex client environments and prepare client-ready documents. Analytics and Problem-Solving : Modernize IT service delivery and enhance customer experiences. Synthesize information rapidly and identify key insights for solutions. Leadership and Executive Experience : Build trust and advisory relationships with executives. Lead change … initiatives and communicate effectively across diverse audiences. Develop proposals and cultivate new opportunities. Qualifications: Extensive experience in cloud strategy implementation (AWS, Azure, GCP). Proven track record in business case development and TCO analysis. Expertise in cloud financial management tools (e.g., Cloud Health, Cloudability). Experience in IT more »

goals and objectives. Solution Design: Advise and Design solutions that utilize Salesforce's Health Cloud and other services to solve specific business problems, enhance customer experiences, and drive growth. Team Leadership: Lead a team of Salesforce consultants, developers and solution experts to execute projects effectively and deliver high-quality … Salesforce solutions Technical Expertise: Stay up to date with the latest Salesforce features and capabilities, and apply this knowledge to create innovative solutions. Qualifications: Experience in salesforce delivery roles with in-depth knowledge of Salesforce products, particularly in the areas of Health Cloud as well as other Sales/… Service/Marketing. Strong executive presence and communication skills Experience in leading and managing teams, with the ability to inspire and motivate team members Extensive experience planning and deploying enterprise level business and IT programs/projects for enterprise Clients. Extensive experience with off-shore and near more »

own fibre network and owns the process end-to-end, giving them full control and responsibility over their network, delivery, infrastructure, and the whole customer experience. What you’ll be doing: The Sales Manager will be responsible for driving a high performance culture within an experienced new business sales … Overall responsibility for the management of our sales data and its integrity. Support the implementation of any Sales process, tooling, or collateral changes. Provide customer and market input to help shape future products and improved pricing and commercial terms. Support the development of industry specific propositions and market messaging. … corporate London market. The requirements: You are a leader and can communicate well your ideas and approach to a variety of stakeholders and peers. Experience working in a fast-paced B2B sales environment (Telecoms/IT preferred). The ability to be positive, possess a great work ethic and more »

post sale) PS team to deliver. This will enable the PS team to start fast, with a knowledgeable handover from presale, ensuring an exceptional customer experience. The PS Technical Analyst will also be responsible for scoping the intended implementation work and ensuring the services sold to each customer … develop functional and technical requirements, construct implementation strategies and roadmaps, and ensure overall solution quality and value realization for the customer. Align with the customer's technical team, serving as an expert consultant on the technical aspects of systems, including APIs and integration projects in a pre-sales capacity … and utilization of over 50% of the purchased API and Custom Model entitlements by each customer. Required Skills: Minimum 3-5 years of prior experience in a technical role working with APIs in an enterprise organization. German speaker, with ability to comfortably deliver above responsibilities, professionally, in the language. more »

do in every world-famous city. Our hop-on, hop-off sightseeing tours offer a flexible approach to city discovery with a first-class customer experience. A Big Bus Tour turns tourists into explorers and leaves every passenger with a story to tell. Having started our journey in … you want to get onboard check out the vacancy below. Vacancy: Accounts Payable/Accounts Receivable Specialist Salary: £33,000 per annum, depending on experience Hours: 37.5 per week We are looking for an Accounts Payable/Accounts Receivable Specialist to join our dedicated European finance team based in … success in this role. Character may be important to us but there are a couple of minimum requirements for this role, these are previous experience in an accounts receivable and payable role and use of SAP ByD or similar software. Due to the nature of the role fluency in more »

adjustments throughout the organization Create high-quality documentation, detailing data lineage, transformation rules, data sources and business processes used in delivering analysis. Qualifications/Experience A university degree in Computer Science, Data Analysis or similar education and work experience Minimum of 10 years' experience delivering data products … value of data with an ability to apply technology solutions to meet business needs and solve problems Ability to assess stakeholder needs to improve customer experience, show resilience under pressure and provide best in class solutions Delivery-focused, with ability to meet agreed deadlines and delivery high quality … output Technical Expectations Demonstrable experience of working in a data integration-related role, ETL processes and data warehousing principles A strong understanding and experience in key data modelling methodologies, techniques and concepts (dimensional modelling, entity relationship modelling, logical & physical models) Experience with at least one of the more »

Software Business Development Representative (BDR) to join their dynamic team. Key Responsibilities: Generate qualified leads through cold calling, email, and social selling. Provide exceptional customer experience in every interaction. Identify new markets and develop strategies to reach them. Build and maintain strong relationships with potential clients and key … Collaborate with marketing and product teams on effective sales strategies. Meet or exceed individual sales targets and goals. Requirements: Minimum 1 year of sales experience in the software industry. Proficiency in Microsoft Office and CRM software. Strong negotiation and communication skills. Proven track record in B2B lead generation and more »

Workplace Experience Host About The Role: A highly self-motivated and passionate customer service team player with a great attention to detail. The key focus for this role will be to create a single and visual point of contact for Client visitors and employees and to act as … as well as representing the Client and JLL values in appearance, presentation and manners. You will take ownership and manage the front of house experience, oversee the desired behaviours, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience … ability to proactively support the needs of our staff, clients and business partners. You will be instrumental in ensuring the workplace delivers a great experience for visitors and staff, your ownership of the workplace by making sure you have happy customers in your community and your ability to proactively more »

join an established team and is highly motivated to create new opportunities, build strategic relationships, secure new clients and make a difference to our customer engagement. Job Role: Creating specific development plans for existing and new clients to create new opportunities, including contact strategies for predictable business development. Building … new clients and maintain an understanding of their business and networks. Establishing a strong portfolio of well qualified business opportunities, demonstrating an understanding of customer buying criteria and process. Acting as the client's trusted advisor and point of contact to help with the creation of business enhancing IT … with strategic partners and vendors to leverage opportunities. As a client champion, support the effective engagement of colleagues in accordance with aspiration to improve customer experience. Encourage changes and development of new and existing products and solutions. Proactively support regional sales strategy including direction, investment, partners and events. Requirements more »