26 to 50 of 305 Customer Experience Jobs in London

driving change and promoting efficiency across the business through strategic IT and business solutions. Key responsibilities: Align IT initiatives with business objectives to enhance customer experience. Analyse current business processes: document "as is" and "to be" scenarios. Maintain comprehensive project documentation and manage project timelines. Develop and execute project … in technology trends and business process innovations. What are we looking for? Passion for data and analytics. Proven analytical abilities and strong documentation skills. Experience explaining complex IT processes to non-technical stakeholders. Highly organized, adaptable, and capable of managing multiple priorities. A problem-solver with a strong drive … and trust. Action-oriented with a readiness to work in a dynamic environment. Familiarity with ERP systems such as AX, Oracle, or SAP. Extensive experience in IT project management, ideally within the retail or wholesale sector. Strong background in enabling business operations through technology. Demonstrated capability in managing B2B more »

Analytics Leader to drive data-driven decisions across their organisation. Your role involves providing actionable insights to departments such as product development, marketing, and customer service, ensuring our actions are informed and impactful. Responsibilities: You'll enforce data governance and adherence to GDPR and PSD2 standards, safeguarding data integrity … stack supporting a self-service data analytics model across all company functions for quick, informed decision-making. Integrate AI and machine learning to enhance customer experiences and operational efficiencies, managing the full data lifecycle from collection to quality control. Stay updated with data science trends and guide strategic adjustments. … to expert for data management. Requirements: Educational Background: Bachelor's or Master's degree in Computer Science, Data Science, Statistics, or related field. Professional Experience: Extensive data science, analytics, or engineering experience, particularly in leadership roles and the banking or financial services sector. Technical Proficiency: Expertise in data more »

Months. I am currently partnered with a global educational services organisation who are embarking on a large and complex Operational Change transformation to improve customer experience. You will have the opportunity to lead a range of projects which include business systems optimisations, process re-engineering, process improvements, and more. … Your responsibilities: Proven experience managing and delivering business system projects. Produce, monitor and update project plans. Support the planning, directing, co-ordination and delivery of the project Proactively identify risks, issue, dependencies and assumptions and work to communicate, manage, escalate and mitigate Create and manage standard project documents such … scope, timelines and costs. Implementing a stakeholder management plan to ensure successful project delivery Measure project performance using appropriate systems, tools and techniques. Requirements: Experience delivering end to end Business systems and/or technology implementation Experience delivering Transformational Change projects/programmes. Experience working in the more »

a key stakeholder, you will be responsible for devising the global digital strategy aligned with the business objectives, steer best practice in digital user experience and content through experience, industry best practice and analytic data. ▪ Devise and deliver an effective global content marketing strategy, securing feedback, endorsement, and … and present the performance of digital marketing initiatives. ▪ Utilize A/B testing, segmentation, and other techniques to optimize campaign performance, conversion rates, and customer acquisition costs. ▪ Define clear KPIs and performance metrics to measure the effectiveness of marketing campaigns. ▪ Developing and managing digital marketing campaigns, tracking conversion rates … and achieve business objectives. ▪ Track expenses, forecast spending, and report on financial performance regularly. ▪ Manage relationships with third party digital agencies and suppliers. REQUIRED EXPERIENCE International Experience/New Market Expansion: ▪ Proven track record of successfully expanding businesses into new markets. ▪ Demonstrated ability to navigate diverse cultural landscapes more »

interest. We believe that each of our employees has an important contribution to make towards that goal and expect everyone to have quality and customer experience at the forefront of their minds. Job Description Network Systems Engineer (Pre-Sales) - Client to Cloud Networking ● United Kingdom ●Full-time Job … with technical colleagues in EMEA and worldwide Continuous on-the-job learning through direct contact with engineering & development teams Gaining in-depth hands-on experience with CLI, automation, scripting and tooling Netops/Devops way of working Flexible work environment (home office/flex office) Significant responsibility and extensive … decision power Having Fun! What are your responsibilities: You will proactively partner with Arista Account Managers to understand and solve customer challenges and conduct (white board) network architectural sessions and Arista product presentations You will architect, design and propose Arista Data Center, Routing & Campus network and security solutions to more »

to deliver exceptional support to exchange participants through phone and email. Responsibilities: Provide application-level support to the GFO-X Exchange platform: Respond to customer inquiries and issues promptly via various channels such as email, phone, or chat diagnose the problem effectively. Troubleshooting issues related to FIX protocol, application … times. Assisting with API and Algo Conformance testing and certification. Involvement in end-of-day settlement process and back office functions. Document and track customer interactions: Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions. Update internal knowledge base and contribute to … Collaborate with the wider IT team to ensure hardware configurations are optimized for performance and security. Collaborate with the infrastructure and development team: Provide customer feedback on issues relating to FIX protocols, application support, hardware, and API enhancements or bug fixes to the development team. Participate in testing and more »

Business Analyst – Pensions Introduction: Wipro is looking for a Business Analyst – Pensions with solid experience in UK Pensions products. This is a new role which will be at the heart of the growth agenda for the organisation. The role will have a primary focus on TPR (The Pensions Regulator … Pensions” you will be a part of the Insurance Practice where we help insurance companies transform the way they do business through digital powered customer experience & analytics/cognition enabled business transformation. Our transformation consulting framework enables modernization & complete digitalization of insurance organization. Leading practices include - Sales & Distribution … the business of recommendations and create business cases Plan, develop and provision of impact analysis to technology- systems, infrastructure, applications, accelerators in line with customer needs, and solution imperatives Provide support and enablement services to the business to help them develop business requirements and design (including mock-ups, wireframes more »

1. Customer Relationship Establishment & Business Opportunity Expansion In this capacity, you will play a key role within Alibaba Cloud’s business development team to recruit customers and partners and sell Alibaba Cloud global solutions to startups and small/medium clients in the UK, Nordic markets. This role needs … you will have the potential to grow your career through this exciting journey. 2. Product & Technological Value Delivery •Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven … partner. •Independently explain the standard Alibaba Cloud product solutions to customers; or with the support of Solutions Architect, independently explain the solutions matching the customer's business scenarios to customers, and clearly communicate the competitiveness of Alibaba Cloud product solutions and the business value that can be created for more »

the business every day. Job Description We are looking for a Engineer Manger to join our software delivery team to use their skills and experience to guide the team of engineers. The ideal candidatewill guide the successful outcomes of the team, and take a strategic view across adjacent teams … and model the L&G behaviours of being Straightforward, Collaborative and Purposeful. What you'll be doing Seeking opportunities to leverage engineering skills and experience across other adjacent engineering teams to ensure that we are delivering great outcomes to our customers as effectively as we can. Using creative problem … we create. Helping your team to ensure that all customers and stakeholders are treated fairly in line with Legal & General’s principles on the Customer Experience and Treating Customers Fairly policy. Qualifications Extensive knowledge of software testing frameworks and strategies. Extensive knowledge of CI/CD and associated more »

re helping the UK's first 100% renewable energy provider to hire Senior Data Scientist focused on solving exciting business challenges in operations and customer service. This role can be based at either one of the client's hubs in either Nottingham or London, with very flexible presence in … projects Coach and mentor more junior data scientists, fostering a collaborative, innovative, peer-review culture within the team Requirements Minimum 4 years’ hands-on experience as a Data Scientist BSc or MSc in a quantitative discipline eg. Statistics, Mathematics, Physics, Machine Learning Deep expertise in Python (production-level) and … SQL Proficiency in machine learning libraries (eg. Pandas, scikit-learn, TensorFlow) and experience with MLOps frameworks for model deployment Exceptional communication skills, able to engage confidently with non-technical stakeholders Experience resolving operational or customer experience-related problems such as workforce management, demand forecasting, or root more »

dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking … for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role This role would suit an experienced project manager in … the technology sector, either with ServiceNow implementation experience or with a solid software project management background looking to transition into a career with ServiceNow. You will have a passion for process and technology and enjoy working with internal teams and customers to design solutions to support a wide variety more »

institutionalize behaviors for the appropriate use of data within changing security requirements, privacy needs, ethical values, societal expectations, and cultural norms. Environmental Awareness/Customer Focus Build and maintain strong and effective relationships with key internal (up to executive level) and external stakeholders to ensure that service delivery meets … around the foundation of insights that support better decision making across our value chain. Focus on reusability of insights, driving better risk assessment and customer experience internally and externally to Aspen. Maintain oversight working closely with IT relating to the design, development, and implementation of analytical tools and … to analyze the competitive landscape to proactively address competitive threats, inform the product roadmap and anticipate market trends and evolving client needs. Essential Skills & Experience: Specific professional qualifications (and broad business qualifications) at the level of degree or equivalent. Must offer track record of working (ideally) in the Insurance more »

through innovative digital adoption. Founded in 2014 as a digitally native full-service digital transformation services and consulting firm, we apply our expertise in customer experience transformation, data analytics, Artificial Intelligence (AI), platform and product engineering, cloud infrastructure, and security to help clients quickly innovate for growth, create … Engineering, design, testing and integration with external tenant for B2B collaboration As a Office 365 Architect it is essential you have the following skills: Experience in designing O365 tenant and integration for B2B Collaboration Experience of leading and working with global technical team to ensure that the design … and implementation for technical requirements Appreciation and experience of security, legal and regulatory/compliance controls required for B2B integration, preferably from the finance sector Must have M365 Foundational service knowledge and detailed knowledge M365 Collaboration and security tools such as Purview tools eDiscovery, Defender for Cloud App (MCAS more »

to-end review & validation of settlement flows. Support the ongoing development of key financial reporting and metric tracking. Core payments support, partnering with paytech & customer experience teams to troubleshoot problems and defects. Manage banking partner relationships; ensure portfolio of accounts fit for purpose, own & produce returns and lead … commercial negotiations. Qualifications: 3+ years experience in either Treasury, Financial or Payment Operations. Good all-round understanding of card payment processes. Detailed understanding of transaction flows within a complex payment chain. Experience designing, automating and running treasury processes. Experience running/designing reconciliation and control processes. A more »

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty-year heritage as a leading data and analytics consultancy, in 2016, Merkle became part of dentsu, one of the … to clients You will support, train and mentor Account Executives in delivering all Paid Social planning and implementation Qualifications Good all-round client service experience Experience of Paid Social planning across at least medium-sized clients Paid Social activation experience Experience managing the finances for campaigns … Experience managing campaigns on Meta, Twitter, LinkedIn, TikTok Maintain relationships with the Paid Social partner community Good overall knowledge of MB2B (and dentsu) products and services Create insights based on data analysis to lead recommendations, optimisations and expansion of campaigns with clients Additional Information Dentsu is an equal opportunity more »

complex technical concepts in a clear and concise manner. Demonstrated ability to build and maintain relationships with clients at all levels of an organisation. Experience with solution selling methodologies. Familiarity with cloud computing principles and architectures, with a preference for candidates with Azure certifications. Goal-oriented mindset with a … drive to exceed sales targets and deliver exceptional customer experiences. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Strong analytical and problem-solving skills, with a focus on delivering value-added solutions to clients. Additional Skills (Preferred but not required): Microsoft … Certified: Azure Solutions Architect, Azure Administrator, or similar certifications. Experience with CRM systems, such as Microsoft Dynamics 365. Knowledge of software development methodologies, including Agile and DevOps. Prior experience in selling custom application development projects or managed services. more »

the power of data and technology? As a Senior Data Scientist, you'll design, build and implement predictive models aimed at enhancing media performance, customer experiences, revenue efficiency, and various business outcomes. What You'll Do: Designing and predicting models to optimise business performance Analyse data to discover trends … and reporting Opportunity to contribute to new & existing business pitches We’d love to see: Strong proficiency with Python and SQL Extensive Machine Learning experience: forecasting, predictive performance analysis & optimisation Experience with Snowflake, DataIQ or Databricks Cloud platform experience (AWS preferred) Adobe analytics & sales platform experience is a bonus Previous experience working with Marketing Ecosystems Hybrid working with offices in Central London - 3x a week in the office. Day rate up to £550 per day If you are interested, please apply. Contact Danielle Blake on 01727 228072 OR dblake@understandingrecruitment.com for more information. Understanding more »

join an established team and is highly motivated to create new opportunities, build strategic relationships, secure new clients and make a difference to our customer engagement. Job Role: Creating specific development plans for existing and new clients to create new opportunities, including contact strategies for predictable business development. Building … new clients and maintain an understanding of their business and networks. Establishing a strong portfolio of well qualified business opportunities, demonstrating an understanding of customer buying criteria and process. Acting as the client's trusted advisor and point of contact to help with the creation of business enhancing IT … with strategic partners and vendors to leverage opportunities. As a client champion, support the effective engagement of colleagues in accordance with aspiration to improve customer experience. Encourage changes and development of new and existing products and solutions. Proactively support regional sales strategy including direction, investment, partners and events. Requirements more »

other Consulting companies we have a diverse team that specialises in the different areas our clients are seeking to transform in Life Sciences. Skills & Experience: Must have worked within Pharmaceutical or Medical Device companies, either directly or as a Consultant Demonstrable experience of applying knowledge of business processes … Exposure to Digital Marketing set up Channel Strategy Campaign Management Performance metrics KPI/ROI Commercial Business Analytics KPI identification & definition Good understanding of Customer Data Management, Master Data Management and empirical ways of implementing them Sales Operations experience and well versed with one or more of the … following concepts: Account Management Product Management Segmentation & Targeting Call Planning Added advantage: Experience in global CRM implementation projects & understanding of Life Sciences Commercial IT landscape Exposure/Experience in any of the below platforms and tools will be added advantage: Digital Marketing Sales Force Marketing Cloud CRM platforms more »

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of … Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Area Manager. The Reliability Maintenance Engineering Area Manager is the line … work out of one of the following locations: Basildon, ESS, GBR | Enfield, GBR | Harlow, ESS, GBR | Ipswich, SFK, GBR BASIC QUALIFICATIONS Significant practical engineering experience including a supervisory role managing people. A Bachelors degree in a technical discipline (Industrial, Electrical, Mechanical, Civil) from an accredited university or equivalent experience. more »

and a willingness to travel is essential, together with the ability to think on your feet and go the extra mile to put the customer experience at the heart of everything you do. In return for your hard work, the company offers the opportunity to work with a … the IRS, Satellite and AV installation Engineer will be responsible for the installation and maintenance of AV, IRS, SMATV and MATV systems. Our clients customer base includes EE, Vodafone, Travelodge and other major hotel chains along with various social housing associations nationally. Your daily duties and responsibilities will include … allocated jobs are accomplished to a high standard, on time and in a cost-effective manner. Go the extra mile to offer the outstanding customer experience expected from our blue chip clients. Completion of all relevant job paperwork via IAuditor, or bespoke client paperwork, to a highly accurate more »

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of … Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Technician. The focus of the Reliability Maintenance Engineering Technician role is … engineering indentured apprenticeship and/or qualified to a minimum of NVQ level 3 or equivalent Multi skilled in both electrical and mechanical disciplines. Experience of planned preventative maintenance systems. Experience fault finding within MHE (Material Handling Equipment)/Automation systems. Experience in interpreting both mechanical and more »

Staff Engineer Working with a leading tech & data company as part of an innovative team working on customer journey building and managing legacy estates. This is a permanent role based in Central London with a hybrid working model. Platforms/Frameworks: Node Express C#.NET Docker Kubernetes Cloudflare AWS GitLab … standards and processes across the organization, providing technical input into planning. Take a risk-based approach to decision-making, ensuring compliance with regulatory frameworks. Experience: Experience with all/most of the tech stacks mentioned above Strong ability to deal with high volumes of data Must have great … soft skills and ability to work across the business, dealing with non-technical stakeholders Experience leading engineering teams towards a shared technical vision. Proven track record in making architectural decisions that meet customer and commercial needs. Strong influencer and negotiator, adept at managing stakeholder relationships. Proficiency in building more »

overseeing the development and improvement of company products. They will be technically competent, having ability to apply knowledge of industry regulation/legislation, understand customer experience and needs, creating solution orientated products. They will monitor and advise on market/competitor pricing structures, and determine future opportunities for … Responsibilities - Creating and enhancing products that fill a niche in the market or allow their clients to remain competitive Researching of legislation, industry codes, customer experiences and demands Consulting market research materials and sales data to ensure that products are viable and competitive Improving customer experiences through solution … as support externally with technical support ownership Engage supplier base and identify synergies across their product range and technical capabilities for efficiency Relevant Skill & Experience - Proven experience in product development and project management in Electro Mechanical fields. Lift specific experience has added benefit Strong analytical and problem more »

applications. This is a managerial role where you will be helping further develop an inspiring, dynamic workplace where teams are empowered to drive great customer experiences and business results. At AJ Bell we are building the future of personal wealth management platforms through our technology. We have a strong … business unit to create value for the whole business. Set, manage, and work with team members on agreed objectives. What you'll already have Experience managing multiple teams in a fast paced, dynamic technology environment. Strong background in engineering with previous development experience. Strong focus and track record of … delivering product led initiatives. Hands on development experience in an enterprise setting. Working knowledge and experience of Agile principles. Ability to motivate, encourage and push improvement initiatives. Comfortable having direct conversations, holding your team, peers and leaders accountable. Pragmatism, you can prioritize, simplify, and drive a path towards more »