51 to 75 of 231 Customer Experience Jobs in London

Senior Product Manager - Customer Experience (CX) What's the opportunity? 🚀 Are you ready to be at the forefront of revolutionising the Customer Service category? The landscape is evolving rapidly, driven by advancements in Messaging, Automation, and AI. Our client, a leading player in this transformation, is seeking … a Senior Product Manager to join their team and help shape the future of customer experiences. Their website serves as the cornerstone of their strategy, acting as the primary channel for users to engage with their brand and discover their solutions. With a fundamental redesign underway, they are looking … seamless implementation. Motivating and guiding a talented team to achieve their full potential. What skills do you need? 📖 A minimum of 5+ years of experience as a product manager, with a track record of delivering impactful solutions. Previous experience as a designer or a strong design sensibility Strong more »

interviewing next week - three stage, 2-3 week interview process Ingenio are delighted to be working with the fastest growing Customer Experience (CX) business in the UK. Due to an increase in customer wins, our client is looking to hire an Account Director who will manage … contracts of up to £1m in software & services. This is a unique opportunity for someone who has experience in managing accounts in the CX, Communications, Contact Centre & Customer Engagement space for the following reasons: The proposition is unique within the UK - you have access to Gartner MQ vendors … while also being able to sell a very high margin internally developed CX platform Our client is agile & flexible allowing deals to happen quickly Your access to internal resources (presales, architecture, consulting, service delivery & project) is unrivalled Churn rate for customers is almost zero - these guys do not lose clients more »

Builder.ai is looking for a Customer Product Owner - "Productologist" to join our Delivery team in London in a full time role working in a hybrid capacity with 3 days spent in the office. About Builder.ai We're on a mission to make app building so easy everyone can do … bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild About the Role Productologists at Builder.ai play a key role turning our customer's dream and vision into a software reality. As part of the Delivery Team, Productologists work as the customer product owner in educating … guiding and advising on the use of our reusable code Blocks to develop the customer's app whilst providing excellent customer service across the roadmap. Productologists work closely with our Ninjas (software delivery managers) and Senseis (technical architects) throughout the software development lifecycle to deliver what the customer more »

Direct Mail (DM) Outbound Telemarketing (OBTM) SMS Push Notification Provide technical leadership and expertise and incident triage for integration of Adobe Campaign with the Experience Cloud Target Audience Manager Analytics Own training, internal knowledge share, artefacts, application performance and usage management of Adobe Campaign What you'll bring Excellent … verbal and written communication skills. Detailed technical knowledge of the Adobe Campaign Manager toolset. Good understanding and experience of the Adobe Experience Cloud. Experience working on Windows Server and Microsoft SQL Server systems. Experience in a results-led marketing role, preferably but not necessarily in the … TV or entertainment industry. A passion for TV and good understanding of Sky’s content offering. Able to distil customer insight and performance data into clear and actionable plans. Knowledge on Adobe Message Center Platform. Team overview Want to unlock the power of data? Our Group Data Hub works more »

Quality Assurance Assistant Superco is the leading customer experience specialist for Shopify Plus brands. We combine our Shopify Plus knowledge with a deep understanding of what makes customers tick to drive revenue growth for our brands. We're looking for a Quality Assurance manager for a leading ecommerce … customer experience agency. You will join our quality department and support our Build Quality Manager. Applicants must demonstrate: Shopify Knowledge : You must show that you've worked in a quality control role with a Shopify focus. Testing Expertise : Comprehensive understanding of testing strategy, conducting functional, usability, and performance … This is a hybrid or remote role. To apply: Share your CV. In your application, tell us a little about your favourite online brand experience and why you like it. more »

You will ensure you are abreast of the latest market trends and technological innovations for retail and be keen to build your knowledge and experience of relevant solutions and systems. It is key that you can develop strong relationships with clients and colleagues, communicating effectively and inspiring trust in … models, and technologies to determine opportunities and threats for the business now and in the future. Help to develop transformation plans to optimize the customer experience, operational efficiency, or systemic landscape. Use your knowledge and experience to provide recommendations considerate of other stakeholders. Your Profile Key skills …/knowledge/experience: Retail experience and a solid understanding and experience of our retail clients’ markets and challenges. Specifically, knowledge of Commercial or Space, Range and Display processes. Experience from Food or Fashion to General Merchandise or DIY but most importantly passionate about retail and more »

My client are an influential force in Customer Data Science, empowering businesses globally to excel in the contemporary data-driven landscape. They are looking for a Senior Product Designer to work in the Customer Data Science team where they will work on understanding complex customer journeys and … improving the customer experience for renowned brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble, and Metro. The ideal candidate will be someone who has worked in a complex problem space and is comfortable conducting discovery research (starting with a broad problem statement) and then running through multiple … Principal and Product Design Manager in establishing standards and guidelines across design and research You'll steer their engineering teams in executing the envisioned experience, To be successful in this role you will need: Proficiency in user experience design, encompassing product creation, design, validation, and performance measurement. Ideally more »

Application Support Analyst – COBOL Location: Hybrid, London/Birmingham Salary range £35,000 - £48,000 dependant on experience Role: My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good … management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels. Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level … Incident actions to all Incidents before assigning to the appropriate resolver. Responsibilities: that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately. all Incidents and Requests with agreement from the customer. the sources for new Incidents and Service more »

months Interview Process: Two stages Join One of the Fastest-Growing FT1000 Companies! We’ve partnered with a consultancy that delivers exceptional consumer-grade customer experiences to businesses. Trusted by numerous FTSE 100 and S&P 500 companies, we provide top-tier solutions for critical business functions from start … oriented platform handling terabytes of data, building ETL pipelines, and utilizing BigQuery. Build a bespoke campaign cost estimation tool for the client. Must Have Experience: 7+ years of relevant experience. Expertise in the Python standard library and modern Python coding, testing, debugging, and automation techniques. Proficiency with web frameworks … such as Flask, FastAPI, and Django. Experience with React/TypeScript Experience with Google Cloud Platform (GCP). Skilled in data storage and querying using various database solutions, including BigQuery. Nice to Have Experience: Experience working alongside front-end developers and UX engineers. Familiarity with agile more »

execution in EMEA and LATAM | Build content and material on sales tools and process in alignment with central enablement and sales operations Qualifications Your Experience Exceptional In Person and Virtual, Instructor led Facilitation and presentation skills Previous experience in a quota carrying role, leadership role and ability to … and leaders Strong understanding of adult learning principles and ability to apply across a wide variety of learning solutions Data driven with program management experience strongly preferred Agile and flexible - equally comfortable collaborating closely with SMEs and stakeholders as well as executing independently Must thrive in a fast-paced … results-oriented, collaborative environment Tight-knit collaboration and problem solving skills Bachelor's degree in business, marketing, or a related field or equivalent military experience required Additional Information The Team In line with our key sales principles the team is focused on enabling the shift toward customer-centric more »

The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement, and increase card member value. The team drives the development of products and software that deliver on business growth while increasing speed to … market, enhancing customer experience, and building out our global next generation cloud based microservices platform for Accounts Receivable. This person will collaborate with business leaders and partners to shape and translate a software product vision and will lead designers and engineers to deliver user experiences, operational processes and … supporting technology assets. Applicants must have the following: Must-haves 3-8 years of Software Product Management, Business Analysis or Product Ownership Experience within Accounts Receivable, Credit, Lending, Payment Products or Accounting platforms Ability to translate software product roadmap into minimum viable product iterations Ability to create well-defined more »

a critical contributor to our business growth. Our capabilities in this field lead the market and empower our customers across the lifecycle from marketing, customer acquisition and engagement through to collections activities. The Specialist Sales Team bring together the best of our data, analytics and system capabilities through a … strategic decision-making Developing a deep understanding of business and financials Setting and negotiating product/service terms Managing resources to deliver an excellent customer experience Qualifications Could this role be for you? We’re looking for someone who has a genuine passion for leading, supporting and developing … and convert strategic sales and develop compelling propositions that create value for both our customers and Experian; a win:win. You’ll have significant experience/knowledge of strategic selling in the fields of data, analytics and software and highly skilled in developing and executing against sales plans. We more »

Company Description: Superco is the leading customer experience specialist for Shopify Plus brands. We combine our Shopify Plus knowledge with a deep understanding of what makes customers tick to drive revenue growth for our brands. You'll be our marketing lead, using your Klaviyo expertise and strategic thinking … to design data-driven campaigns that nurture leads, drive sales, and cultivate lasting customer relationships for our clients. Role Description: Email & SMS Strategist : Develop and implement data-driven email marketing strategies tailored to each client's unique audience and business objectives. Klaviyo : Possess a deep understanding of Klaviyo functionalities … Work closely with clients to understand their needs, translate them into effective email marketing strategies, and ensure their satisfaction with campaign outcomes. Qualifications: Proven experience as an email marketing manager or specialist with a strong track record of success in driving results. In-depth knowledge of Klaviyo functionalities and more »

data. Support the P&C Coordinator in managing the employee life cycle, performance, and development, while improving processes, overseeing payroll accuracy, and ensuring excellent customer experience and alignment with organizational values. Advise on recruitment strategies, ensure compliance with protocols, assist with campaign management, and act as the P … and work within the framework of the IHL Safeguarding policy, contributing to the development of an enhanced culture of safety for students. Qualifications and Experience: We are looking for an HR professional who is CIPD Level 5 or 7 qualified, with strong partnering experience in medium-sized organisations. … Up to date knowledge of employment legislation and experience/knowledge of different contractual relationships is a must. Ideal candidate should be able to articulate complex HR matters clearly to different audience groups and have a solution focused mindset. It is desirable to have experience with ADP and more »

Manager position for a market-leading Telco; your team will analyse and optimise end-to-end journeys across a vast digital estate, including new customer acquisition, customer retention and existing customer experience. THE ROLE As the Lead Digital Analytics Manager, you will lead an established team working … across Digital Insight & CRO using the Adobe stack. You will use your prior team management and stakeholder engagement experience to drive best-practice across the function YOUR SKILLS AND EXPERIENCE Digital Analytics SME Line Management Experience Excellent stakeholder engagement THE BENEFITS £85,000-£95,000 Bonus HOW more »

public clouds (AWS, Azure, GCP, etc.), including governance, IT department restructuring, and cloud financial management. • Analytics and Problem Solving: Modernize IT service delivery, enhance customer experiences, and solve complex problems with a big-picture approach. • Leadership: Build trust and advisory relationships with clients and peers, motivate and lead change … Generate demand for firm resources, develop proposals, and identify new opportunities. Inspire and lead talent development through coaching and recruiting. Ideal Candidate Qualifications: • Extensive experience in cloud strategy implementation, governance, and cloud financial management tools (e.g., Cloud Health, Cloudability). • Proven track record of successful client engagements and delivering … skills in English. Educational Requirements: • Bachelor's degree in Business, Engineering, Information Services, or equivalent. • Master's degree and/or relevant certifications preferred. Experience Requirements: • Relevant consulting or industry experience with a proven ability to build trusted relationships with senior business and technology leaders. • Experience in more »

s within the retail directorate. Be at the forefront of innovation and product launches, have a keen eye for design and exceptional knowledge of customer experience and system integration. Manage all types of infrastructure and suppliers, Telco being paramount as broadband is a key part of Sky Glass more »

transformation landscape, dedicated to empowering businesses worldwide through Salesforce solutions. Our client specializes in delivering comprehensive commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. Their mission is to guide brands through their digital transformation journey, creating impactful customer experiences and driving success in today's competitive … or the necessary precursor activities to establish one. Generate a robust pipeline by leveraging self-originated leads and collaborating with License Sales, Delivery, and Customer Success teams across Salesforce. Together, you will develop trusted Professional Services propositions for existing clients and prospects. Utilize your industry expertise and business acumen … to comprehend a customer's motivations, business drivers/challenges, strategic goals, objectives, and desired outcomes. Engage and present to customers, particularly at the C-Level, employing a consultative selling approach that positions our solutions and yourself as long-term trusted advisors. Create a compelling vision and effectively communicate more »

scientists, and data engineers in spearheading initiatives aimed at fortifying our data infrastructure, optimising processes, and revealing insights that propel business growth and heighten customer satisfaction. Key Responsibilities: Develop and execute a robust data strategy aligned with organisational goals, employing advanced analytics and machine learning methodologies. Oversee the conception … culture of collaboration, innovation, and excellence. Collaborate closely with cross-functional teams to pinpoint opportunities for leveraging data to drive business value and enrich customer experiences. Establish and monitor key performance indicators (KPIs) to gauge the effectiveness of data initiatives and guide strategic decision-making. Remain updated on industry … for ongoing enhancement and innovation. Requirements: Bachelor's or Master's degree in Computer Science, Data Science, Statistics, or a related field. Demonstrated leadership experience (8-10+ years) within a data-focused organisation, preferably in a technology-driven setting. A track record of successfully developing and implementing data more »

You will be working primarily with one of their automotive clients, who are currently undertaking a range of digital transformation projects across marketing and customer experience. They are looking for someone with a strong foundation in data and marketing technology, excellent project management skills, an understanding of how platforms … integrate into the client's technical architecture, and a deep understanding of at least one Marketing Automation tool (prior Salesforce experience is desirable). What you’ll do: • Regular liaising with internal departments, clients, and their 3rd party suppliers. • Gathering requirements and user story development. • Define and communicate Martech … and adjacent technologies such as CRM, MDM, Consent Management Platforms, analytics tools. • A deep understanding of at least one Marketing Automation tool • Prior Salesforce experience is desirable. • Experience with project managing end-to-end Martech development projects with proven task and project management skills. This role is London more »

for? Must have: Proven track record of success in a senior operational leadership role within B2C environments (B2B may be considered) 10+ years of experience in operations, with at least 5 years in a senior leadership role. Experience in operating at a company with significant revenue, ideally … million or more. Experience in scaling companies through Series C funding and/or leading a company through a successful exit. Experience in acquisitions and mergers, driving successful integrations. Strong background in strategic planning, process improvement, and team management. Exceptional leadership, communication, and collaboration skills. Demonstrated ability to … drive operational excellence and deliver results in a fast-paced, dynamic environment. Passion for wellness and a commitment to delivering exceptional customer experiences. Further Details: Location: Central London (Hybrid/Flexible working arrangement), with occasional travel to Berlin/Madrid Salary: £175,000 - £230,000 Benefits: Shares/Stock more »

systems, your business is vulnerable. ‍ Boosting efficiency ‍ Chasing customers for payments is costing businesses time and money and can lead to cash flow issues. ‍ Customer convenience ‍ Today's business customers deserve a better, more flexible customer experience. Blink gives them the convenience they're after. Being able to … looking to take their first step into the FinTech world! As a Graduate Client Onboarding Specialist you will be delivering the best possible onboarding experience to every merchant, going above and beyond what anyone else in the industry provides. This role requires someone with a passion for continuous improvement … Detail Excellent communication and interpersonal skills Ability to prioritise workload Confident Strong work ethic Proactive Competent in using Microsoft Excel, PowerPoint, and Outlook FinTech experience preferred but not essential. more »

here at Sky. The Display Engineer will be a key player in realising Sky’s vision of delivering the best Glass to Glass content experience on the planet. A place where our customers can effortlessly access the best entertainment at the highest quality. What you'll do: Collaboration - Learn … Complementary graduate level expertise in one of the following fields: Broadcast/Content engineering, Colour/Image Science, Chemistry, Physics Electronic Engineering, or strong experience within a relevant Engineering area, work multi-disciplined technical teams. Motivation to develop new knowledge across a wide range of disciplines – from image and … display engineering, through to automated testing and hardware assessment. With a passion for delivering excellent looking, innovative, immersive TV to the customer Knowledge of global video systems and standards including PAL, NTSC, REC.709, BT.2020. BT.2100 etc and glass to glass video and audio production and distribution methods and workflows more »

technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a … testing defect resolution post go live support. Documentation and Handover to BAU support Input into design of future projects sprints. Assist in Security development. Experience Required Excellent communication and consulting skills The ideal candidate will have previously worked for another consulting company. Good understanding of financial process including budgeting more »

Senior Design Technologist Pay Rate: Up to £600 a day 3 Month Contract London – Hybrid - More focus on development than creative and JavaScript experience Advertising Design Technology at Brand Innovation Lab is the customized development and prototyping team for advertisers and agencies. We focus on the conception, prototyping, and … vanilla JavaScript on both client and server sides, building personal libraries, and creating task automation to expedite development is expected. The ideal candidate is customer-obsessed, detail-oriented, thrives in highly technical teams, and is proficient in using data and insights for decision-making. They should be capable of … writing documentation, managing multiple projects in a fast-paced environment with high autonomy, and translating business requirements into exceptional customer experiences by prioritizing the customer’s perspective and maintaining high standards. Responsibilities include managing both design and development with strong front-end skills, being a creative problem solver more »