76 to 100 of 230 Customer Experience Jobs in London

SENIOR DATA SCIENTIST Customer & Marketing 💰£550 - £600 per day ⏰ 3 months + 🏠 Hybrid/London 📌Work across a range of clients in retail, telco, automotive and healthcare industries 📌Deliver a range of machine learning and AI solutions to support omnichannel customer experience, personalisation and media performance 📌 Strong … nurture client relationships I have partnered with a Marketing Communications agency to hire for a Senior Data Scientist to join their industry leading Digital & Customer team. A chance to diversify your experience by working across multiple clients in various industries, delivering advanced data science solutions including price optimisation … and spend, Computer Vision, NLP, forecasting and propensity modelling. Responsibilities: Employ strong technical data science skills to build machine learning models to optimise digital customer journeys; pricing and promotions optimisation, recommenders and media campaign performance. Deliver insights to drive the understanding of customers, helping to shape future strategies, improve more »

/London 📌Work across a range of clients in retail, telco, automotive and healthcare industries 📌Measure and optimise digital performance marketing campaigns to support customer experience and personalisation 📌 Strong skills with SQL and GA required for analysis as well as excellent data visualisation tools such as PowerBI and … and nurture client relationships I have partnered with a Marketing Communications agency to hire for a Senior Analyst to join their industry-leading Digital & Customer team. A chance to diversify your experience by working across multiple clients in various industries, delivering insights and solutions to support improved omnichannel … customer experience. You will use a variety of analytics techniques to measure paid media campaign performance and web analytics journeys for customers. Responsibilities: Employ strong analytical skills to optimize digital customer journies and digital campaign performance. Deliver insights to drive the understanding of customers, helping to shape future more »

Customer Data Platform (CDP) Product Manager- London Office/Hybrid working 2 days PW in office 12 Month FTC - - Salary negotiable dep on experience Up to £80,000 - J12776 Please note all applicants require full and indefinite right to work in the UK as this client is unable … to provide sponsorship To work in a team who manage all aspects of market research, customer segmentation, first part data build up and consumer activation along the customer journey for all brands across this companies’ group. Fuelling the ambition to put data at the heart of decision making … and investing in our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experience Customer Data Platform Product Manager to join and lead the development of the more »

Staffworx are looking to plan for pipeline business and future talent pool in the field of Senior Agile Product Manager for large customer in the insurance sector. Working as Lead Product Manager/Digital Product Manager Senior Product Manager – General Insurance Digital Products Role & Responsibilities : 🔰 Partner with client, strategists … experience leads, and architects to frame business goals and value pools from which we can shape product propositions that provide transformative business outcomes and customer experience 🔰 Develop product vision, strategy, market/user research, by keeping the customer at the centre of everything we do while … using design thinking tools 🔰 Represent client in ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options 🔰 Develop solution hypotheses iteratively, based on user research, and industry and market trend analysis 🔰 Establish customer journey mapping to guide product development; then more »

business in London. The successful candidate will be responsible for managing the performance of the e-commerce platform. This role will involve optimising the customer experience, managing pricing and promotions, and carrying out various administrative tasks to ensure the smooth running of e-commerce operations. Key Responsibilities: • Manage … and maintain the company's e-commerce platform • Develop and implement strategies to optimise the customer experience, increase conversion rates, and drive sales. • Regularly review and analyse website and ticketing platform performance to identify areas for improvement and optimise conversion rates. • Collaborate with marketing and creative teams to … ensuring they are accurately reflected on the website and other sales channels. • Ensure compliance with data protection and privacy laws in the management of customer data • Stay up to date with e-commerce industry trends and best practices and make recommendations for improvements to our platform. • Manage and maintain more »

paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. Dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients … to keep “winning” whilst ensuring customer growth and experience is at the very forefront for their businesses. We’re hiring a Data Analyst as part of our team in London. Purpose of the Role We are seeking a bright and ambitious candidate to work within Dentsu Data Lab … will be responsible for managing this project and its multiple stakeholders, along with taking ownership of the quality and accuracy of reporting. A solid experience of Tableau is a must, with additional knowledge of tools such as those present in the Google Marketing Stack and Meta, and/or more »

requirements, translate them into user stories, and maintain the project and product backlog Drive product development and iteration cycles, ensuring that the product meets customer needs and delivers business value The Project Manager will work closely with the internal and external teams to deliver the project in support of … along with product knowledge fundamentals: Prioritise stakeholder requirements and align them with product goals Understand business needs to guide project decisions and enhance client experience Implement agile practices like backlog management and iterative development Effectively convey project and product vision, priorities, and progress to all stakeholders Identify and mitigate … align product vision with business objectives, secure resources, and chair weekly status and steering committee calls Engagement activities will require the candidate to demonstrate: Experience with Microsoft Azure Cloud, Dynamics CRM, Power Platform and Automate is essential with working experience of previous delivery of D365 solutions Experience more »

To identify, define and integrate new CX capabilities (inc. tools/technology, people & process) into the brand, in-line with the Customer & CX strategy, working from idea to BAU adoption. Client Details Financial services organisation in Central London Description Identify, define and run programmes and projects for CX that … with other capabilities. Capabilities that we have already identified include CRM, personalisation, optimisation, and experimentation. You will be an ambassador of making data an experience advantage. Your mission is to take the culture of experimentation to the next level to support the brand's transformation. The goal is to … standardised experimentation process working closely with the product peers, development team, data scientists and other stakeholders. Profile · Proven experience of delivering marketing and CX, projects and initiatives · Experience in insight and analysis, hypothesis generation, testing roadmap strategy and management and end-to-end test implementation and results reporting more »

The role is an initial 12 month FTC with the possibility to extend beyond this. This Senior Account Manager will be responsible for developing customer communications as part of the Customer Communications Centre of Excellence. Working with business stakeholders to understand customer and product strategic objectives and … or external agencies to create compelling assets that align to the UK brand strategy and tone of voice, that are compliant and enrich the customer experience, and align to Consumer Duty principles. What you’ll be doing; Working with CRM & Analytics respond to business briefs for customer … the people agenda, role modelling HSBC values and representing UK Marketing both internally and externally with partners/agencies. What we’re looking for; Experience working in relevant market/context, i.e., Financial Services or market leading brand Relevant marketing experience in a role that demonstrates the development more »

be able to immeasurably improve the product teams’ ability to resolve user issues. You must be product savvy, resourceful, patient and come with exceptional customer service skills. It's a priority for us that every user interaction works in the way it was designed to, so you need to … Put simply, you must love helping people! Much of this role involves engaging with internal and external users, whether that be in Product, Sales, Customer Success, or Engineering. So, aligning across multiple teams and the ability to deal with many different personalities and priorities is a key skill. We … analyses and recommendations about trends from user feedback to identify areas for new product opportunities and feature requests that can be made to improve customer experience and highlight these to the Product team. Follow up with clients where necessary once issues are resolved to evaluate satisfaction Build strategic more »

accurate and timely manner. Sub-contracting samples for outsourced analysis and transferring samples between sites. The role holder will be expected to ensure the customer experience is maximized through accurate and timely performance of duties relating to receiving customer samples and outsourcing for sub-contracted analysis. Key … Act as a technical support to outsource pricing and testing requirements with sub-contracting labs. Outsource pricing with subcontracting labs to ensure we fulfil customer requests. Preparing POs via IFS and updating the PO log. Liaising with sales to ensure they are aware of updated/new pricing for … sub-contractors. Where required provide cover and support to the overall sample registration function. Qualifications Minimum of HND or equivalent experience Relevant experience in a similar role Additional Information APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and more »

driven by this centralised, global Data Science function. The team is led by a group of inspirational Directors, whose ongoing ambition is to improve customer experience and overall business performance. They are achieving this through the use of data science and advanced analytics across in store and digital … you will deliver data science projects around things like building recommendation engines, conversion models, while helping the digital marketing teams to understand when a customer will buy or return an item. You will also be supporting decisions around making website changes to drive a change in customer behavior. … chance to flex your skills to improve eCommerce for this brand, as they work to reach ambitions to further modernise and improve their digital customer journey. The culture and pace is ferocious, so the ability to adapt to various stakeholder requests, and perform to a high level within a more »

for e-commerce strategy feeding into company growth objectives. - Briefing and managing web development agencies to deliver a road map that supports an enhanced customer experience of the website. - Manage all aspects of e-commerce including onsite content, marketing, and trading. - Responsible for management of D2C sales and … growing customer LTV via casefurniture.com including all associated technologies. - Responsible for all e-commerce sales reporting and reconciliation. - Management of B2B assets via the Digital Asset Management platform - Preparing and reporting to the directors on e-commerce performance. - Responsible for budgetary management and reconciliation of all e-commerce related … activity. - Manage and execute paid acquisition strategy with specialist Paid Media agencies, monitoring results, ROI and new customer growth. - Responsible for all key consumer initiatives – eg. partnerships, offers, reviews and workflows. - To support the wider sales and management teams. - Management of the stock inventory on website and EDI connections more »

institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations … and support the development of business propositions within procurement learning and other transformation-related work. What will you need to do it? Proven pedagogical experience in educating, enthusing and coaching, with the ability to create a positive learner-focused online experience. Detailed knowledge of procurement processes, including category management … strategic sourcing, contract management, supply relationship management, purchase to pay (P2P) and supplier risk management. Working knowledge and experience of the end-to-end procurement lifecycle and understanding of core public procurement policies, directives and regulations, including the Public Contracts Demonstrable experience and knowledge of designing and implementing more »

Customer Data Scientist - London Office/Hybrid working 2 days PW in office - 12 Month FTC - Salary negotiable dep on experience Up to £60,000 - J12775 Please note all applicants require full and indefinite right to work in the UK as this client is unable to provide sponsorship … To work in a team who manage all aspects of market research, customer segmentation, first part data build up and consumer activation along the customer journey for all brands across this companies’ group. Fuelling the ambition to put data at the heart of decision making and investing in … our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experienced, passionate and highly motivated Data Scientist who will help discover the information hidden in vast amounts of customer more »

Hally are working with a market leading CX vendor, expanding their Enterprise sales teams in the UK. This SaaS platform has a broad offering across customer experience, engagement and contact-center solutions. We're looking for seasoned AEs that have a track record of working with large enterprises … closing 7-figure ACV/TCV SaaS deals over 12 months+ Hunter mentality who can talk through landmark deals with high impact Understanding of CX or Martech space highly preferred, or other complex SaaS platforms MEDDIC experience a plus Ability to travel to London office when required more »

where small businesses get the funding they need to win. We do this by uniting cutting-edge data and technology to deliver an unbeatable customer experience. With a decade of expertise under our belt, we've built a game-changer of a platform that's reshaping the landscape of … teams to understand who are customers are, how they engage with the product and test new features to aid rapid product iterations. Segment our customer base to enable in-life engagement strategies, pricing updates and other lifecycle management. Work with our Collections and Technology teams to help set up … confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day. What we’re looking for At least 2 years’ experience in analytics with financial services ideally on credit card or other revolving lending products preferred Bachelor’s degree in quantitative/finance related field more »

own fibre network and owns the process end-to-end, giving them full control and responsibility over their network, delivery, infrastructure, and the whole customer experience. What you’ll be doing: The Account Director will be responsible for new business development at enterprise level, whilst also driving sustainable financial … and will be pivotal in assisting in the growth of their market leading product and price point. Day to Day: You will be the customer facing representative of the organisation in your specialist industry. You will need to work your pre-existing network and build relationships with the key … in London”. Collaborate with the internal departments and external partners to execute business plans and strategies for all industry related business possibilities. Evaluate customer requirements and build business cases for your specific verticals needs and wants. Be able to hold your own with the current on trend topics more »

A global leader in the design, marketing and distribution of premium lifestyle products is seeking data scientist, to join their global customer insights team. You will be responsible for will helping the Data Science team discover the information hidden in vast amounts of customer data, as well as … to consumers. Utilising advanced analytics tools like Dataiku, you will be responsible for extracting insights, building predictive models, and generating actionable recommendations to optimise customer experiences and drive business growth. Responsibilities: Utilise Dataiku and other analytical tools to extract, clean, and explore customer data from various sources. Identify … patterns, trends, and correlations within the data to uncover actionable insights. Develop predictive models and algorithms to forecast customer behaviour, preferences, next best action. Implement machine learning techniques to segment customers and personalise marketing strategies. Collaborate with cross-functional teams to enhance CRM strategies based on data-driven insights. more »

own fibre network and owns the process end-to-end, giving them full control and responsibility over their network, delivery, infrastructure, and the whole customer experience. What you’ll be doing: The Senior Account Manager will be responsible for identifying new business opportunities and new business development within a … set vertical to grow the customer base, increasing revenues via self-generated sales. Working closely with marketing, network, CSM and the build teams to seek out and maximize all sale opportunities, the Senior Account Manager will bring their expertise, and previous client relationships to the role, quickly becoming the … to person within the organisation when identifying and strategizing opportunities for business growth within that specified sector. Day to Day: You will be the customer facing representative in your specialist industry. You will build relationships with the key stakeholders in the industry showcasing the benefits of the organisation and more »

online sales and presence. This role requires an analytical mindset, a deep understanding of e-commerce platforms, and a passion for driving growth and customer satisfaction. This role requires a blend of marketing knowledge, strategic thinking, leadership skills and commercial acumen to navigate the complexities of the eCommerce landscape. … and breathe our core values. Responsibilities include but are not limited to: -Managing the day-to-day handling of our brand's Shopify user experience and other marketplaces to maximise KPIs (revenue-per-session, CVR, profit-per-session, AOV, etc.) -Work with internal and external web resources to ensure … existing customer journeys are optimised and consistently improved, and spot opportunities for new customer acquisition funnels that drive incrementality. -Creation of new research-driven customer acquisition funnels that support improved new-customer acquisition efficiency, AOV, and LTV. -Support with commercial objectives through website optimisations - such as more »

demonstrations and presentations to showcase the value proposition of our solutions. Manage the sales cycle from lead generation to deal closure, ensuring a seamless customer experience. Collaborate with cross-functional teams to optimize sales processes and strategies. Stay updated on industry trends and market developments to identify new business … opportunities. Requirements: Previous experience in inside sales or a similar role is preferred but not required. Excellent communication and interpersonal skills. Proven ability to thrive in a fast-paced, target-driven environment. Strong problem-solving skills and a proactive attitude. Bachelor's degree in Business Administration or related field more »

over the next 5 years. THE ROLE: This role involves overseeing all operational activities from controlling GP, implementing processes, increasing productivity, and improving the customer experience. The Operations Manager role is responsible for Operations, Supply Chain, Purchasing, Warehouse, Logistics, Invoicing and Credit Control. This is a strategic and proactive … and accountability Recruit, induct, onboard new starters Manage ERP system and improvement opportunities Adopt a culture first approach Be a brand ambassador PREFERRED SKILLS: Experience in the construction industry/knowledge of plumbing, heating & electrics Understanding cultures in foreign countries Competent with ERP systems A qualification in Operations Management … Efficiency/Lean, or People Management ROLE REQUIREMENTS: 3+ years’ experience in a similar role Proficient in application of Lean principles Challenger mindset to continually improve procedures Experienced in web, CRM and ERP integrations Experience in implementing/managing 3PL locations Experience is setting up easy to more »

delivery, taking responsibility for the security aspects, working your team to best understand and manage risk through appropriate methods to deliver an excellent E2E customer experience. *Must be ELIGIBLE for SC Clearance* Essential Experience: • A proven track record, of working with one or more of the main cloud … AWS, Google Cloud or Microsoft Azure cloud architect professional qualifications • ISC2 CISSP accreditation or equivalent internationally recognised membership • Demonstratable background in security architecture including experience in designing and implementing technology solutions using firewall, secure networks, IDS/IPS, and IDAM systems • A firm grasp of the threat actors and … mitigations for technology risks and a keenness for learning and keeping pace with technology and ways of working • Experience of leading the design & architecture of cloud capabilities, including managing operational risk and assurance • Hands-on-experience working in roles across all phases of the portfolio, programme and project more »

and leading the right projects to drive improvements to those clients in terms of service delivery Must have significant client/senior stakeholder management experience in the financial services industry. Must be comfortable working in a highly functionalised global organisation with excellent collaboration skills Must be capable of quickly … meetings. Identify opportunities for service improvement and respond to client feedback. Actively work with IT peers to promote client focus and deliver an exceptional customer experience. Support requests for client oversight and due diligence. Your Experience Essential Proven Client Relationship Management and/or IT Service Management experience … clients and stakeholders Skills in problem solving and logical thinking Ability to work in a fast-paced environment and adaptable to continuous change Desirable Experience of Financial Services IT environment Understanding of SS&C products and services ITIL V3 (or above) Foundation EEO Statement/Non-agency Disclosure We more »