1 to 25 of 41 Remote Customer Retention Jobs in London

Customer Success Manager A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from … those with experience in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: £50,000 – £75,000 per annum + excellent benefits Requirements for Customer Success Manager Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation This company values top academics so is looking for a … at A Level (please ensure academics are on your CV when applying) You are able to easily grasp technology and are intrigued by the impact AI is having Excellent customer-facing skills A motivated self-starter with a problem-solving attitude Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and More ❯

Press Tab to Move to Skip to Content Link Customer Success Manager (CSM) - SAP Academy for Customer Success - United Kingdom (Hybrid) SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader … a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now! The SAP Academy for Customer Success is a global development program designed for talent who are early in their career Who You'll Become The Customer Success Manager (CSM) works directly with customers … to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM More ❯

The Mintago Customer Success Manager will play a crucial role in ensuring our clients derive maximum value from our products. You will be the primary point of contact for assigned clients, responsible for fostering strong relationships, understanding their unique business needs, and driving overall customer satisfaction. This Customer Success Manager will also be responsible for creating playbooks … that can be implemented across multiple clients in a scalable and repeatable manner. Objectives of this role: Build and nurture strong relationships with customer base (200+ clients) Proactively identify opportunities for growth/expansion Manage client renewals Proactively identify risk indicators for churn and implement playbooks where needed Drive customer advocacy Share customer feedback internally to further … features or services Lead the renewal process for assigned accounts, ensuring timely contract renewals Develop risk and churn strategies to proactively reduce client churn at every stage of the customer lifecycle Develop and execute playbooks tailored to Mintago customer base and product offering Develop customer success collateral such as presentations and reports for both internal and external More ❯

the rapidly growing book of clients, with a focus on delivering high-impact, scalable support across multiple accounts. With backing from senior team members, sales, support, and an expanding customer success function, you'll play a key role in shaping how we serve and support our clients - driving consistency, uncovering opportunities, and enabling growth. Your responsibilities We are seeking … an inquisitive and results-driven Scale Customer Success Manager to join the team. This is an exciting new role at UpSlide, which offers a unique opportunity to help build and implement a strategy for our small-medium client segment. As a Scale CSM , you will manage a broad portfolio of customers, ensuring their success through amix of high-touch … and one-to-many engagement strategies. You will be pivotal in customer retention, adoption, and growth, driving efficiency through scalable processes and automation. This role requires a proactive approach to identifying growth opportunities, fostering strong relationships, and collaborating closely with cross-functional teams, including Sales, Product, and Marketing, to ensure our customers achieve their business objectives. Scalable More ❯

product team to improve the website and app, analyzing user behavior, testing new ideas, and driving product strategy. This role offers the chance to make an impact by influencing customer retention and product performance, with plenty of room for creativity and innovation. Key Responsibilities Lead A/B testing and experimentation to optimize product features and customer flows Analyze customer data to identify trends, improve app usage, and drive retention Collaborate with product managers and engineers to shape new propositions and features Use SQL to analyze large datasets, testing hypotheses, and generating insights Support pricing tests and assess product performance against business goals Help iterate on the website and app, continuously improving user More ❯

product team to improve the website and app, analyzing user behavior, testing new ideas, and driving product strategy. This role offers the chance to make an impact by influencing customer retention and product performance, with plenty of room for creativity and innovation. Key Responsibilities Lead A/B testing and experimentation to optimize product features and customer flows Analyze customer data to identify trends, improve app usage, and drive retention Collaborate with product managers and engineers to shape new propositions and features Use SQL to analyze large datasets, testing hypotheses, and generating insights Support pricing tests and assess product performance against business goals Help iterate on the website and app, continuously improving user More ❯

product team to improve the website and app, analyzing user behavior, testing new ideas, and driving product strategy. This role offers the chance to make an impact by influencing customer retention and product performance, with plenty of room for creativity and innovation. Key Responsibilities Lead A/B testing and experimentation to optimize product features and customer flows Analyze customer data to identify trends, improve app usage, and drive retention Collaborate with product managers and engineers to shape new propositions and features Use SQL to analyze large datasets, testing hypotheses, and generating insights Support pricing tests and assess product performance against business goals Help iterate on the website and app, continuously improving user More ❯

from within the Real Estate sector would be advantageous, though not essential. Responsibilities Professionally representing MRI and building mutually beneficial relationships with decision makers to ensure high levels of customer satisfaction, customer retention and account development. Maximising opportunities for repeatable licence revenues. Recommending appropriate solutions and negotiating acceptable terms with the client. Achieving and exceeding all More ❯

our Data Engineering and Data Science colleagues, we make data a strategic lever to achieve H&B's goals. As a Loyalty or Retention Analyst in the Customer Growth Analytics team, you'll work closely with stakeholders across CRM, Lifecycle Marketing, Digital, and our Loyalty Programme to deliver high-quality dashboards and insights that improve customer engagement, retention, and lifetime value. You'll act as a trusted analytics partner—supporting campaign planning, analysingprogramme performance, and surfacing insights that shape personalised customer journeys. The Role Partner with CRM and Marketing teams to analyse customer segments, triggers, and behaviours that influence retention and reactivation. Support the Loyalty Programme team with insights … into member engagement, tier behaviours, benefit usage, and strategic KPIs. Build dashboards in Metabase that clearly communicate retention metrics, loyalty performance, and customer value trends. Write clean, efficient SQL to transform and extract data from large datasets across marketing, transactions, and customer interactions. Contribute to campaign measurement, A/B test design, and post-campaign analysis More ❯

to bring ideas, best practice and really be part of developing this function! Join as the second Client Relationshipteam member and help the business build a best-in-class customer retention! Reporting into the Head of Customer Success, you'll focus on onboarding, adoption, renewals, and upsells - driving both customer outcomes and commercial growth. You … ll be responsible for delivering a high-impact post-sales experience from onboarding and training, through to renewal and expansion - with success measured through NRR, upsells, product adoption and customer satisfaction. Day to day you'll spend your time: You'll look after a mix of customers, from self-serve teams to big enterprise accounts. You'll typically own … bringing professionalism, credibility, and energy to every interaction. Continuously look for ways to improve how we serve customers: both operationally and strategically and act as the voice of the customer internally, sharing insights that help shape our product and priorities. This is a customer-facing role that demands excellent communication, commercial thinking, and the ability to build trusted More ❯

to continue with Deloitte. About the Project We are seeking a German speaking Licensing Specialist to work with a global software vendor client and support the client's Corporate customer segment . These are larger strategic account requiring a consultative and data-drive approach to licensing. This role requires an individual with excellent communication and analytical skills to manage … Ability to review and interpret complex licensing contracts and terms, identifying key clauses and potential risks related to compliance. Experience in software asset management (SAM), IT compliance, cybersecurity, or customer success management. Relevant certifications (e.g. CSAM) are a plus Deliverables - responsibilities but not limited to; Own and manage a defined territory and portfolio of Corporate customers and oversee all … their licensing engagement. Conduct comprehensive licensing reviews with customers, including multiple software products and usage scenarios. Drive revenue growth by exceeding KPIs for license optimisation, upselling, cross-selling, and customer retention within the Corporate segment. Proactively identify and capitalise on revenue-generating opportunities. Collect, analyse, and interpret complex datasets related to software licenses and compliance. Prepare comprehensive More ❯

techniques and data analysis – to be coached, mentored, and nurtured by My client Directors Key Metrics: Revenue targets for key clients Gross margin of projects within agreed parameters Client retention/client satisfaction scores measured via client satisfaction survey Internal process quality The successful candidate will have: Minimum of 3 years’ experience in a client-facing quantitative research More ❯

growth. Responsible for being the primary relationship holder for the client within DEPT Responsible for ensuring client satisfaction by regularly communicating with senior decision-makers Responsible for high client retention and growth Ability to be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients Ability to reach out to More ❯

and leading a high-performing marketing team. Key Responsibilities: Develop & Execute Marketing Strategy: Own the marketing vision, developing a comprehensive strategy that covers user acquisition, engagement, brand awareness, and customer retention. Team Building & Leadership: Build, mentor, and lead a results-driven marketing team that can operate in a fast-paced, high-growth startup environment. Scale marketing operations as the More ❯

a long-standing reputation for timeless style and quality craftsmanship, the business continues to innovate across retail, e-commerce, and digital engagement. Data sits at the heart of its customer strategy, and the CRM team plays a pivotal role in driving customer acquisition, retention, and engagement. THE ROLE As a CRM Data Analyst, you’ll join … the Customer Experience (CX) team and support the CRM and analytics function. You’ll be responsible for pulling, analysing, and presenting customer data to influence decision-making and drive more effective campaigns. With a focus on storytelling through data, you’ll help shape the CRM strategy, improve customer segmentation, and support the growth of acquisition and engagement … initiatives. Your responsibilities will include: Supporting the CRM team with analysis, reporting, and campaign performance insights. Designing customer segments and helping optimise targeting strategies. Pulling, cleaning, and interpreting customer data to create actionable insights. Building and maintaining data pipelines to support CRM campaigns. Creating dashboards and visualisations to communicate performance to stakeholders. Partnering with data, CRM, and wider More ❯

a long-standing reputation for timeless style and quality craftsmanship, the business continues to innovate across retail, e-commerce, and digital engagement. Data sits at the heart of its customer strategy, and the CRM team plays a pivotal role in driving customer acquisition, retention, and engagement. THE ROLE As a CRM Data Analyst, you’ll join … the Customer Experience (CX) team and support the CRM and analytics function. You’ll be responsible for pulling, analysing, and presenting customer data to influence decision-making and drive more effective campaigns. With a focus on storytelling through data, you’ll help shape the CRM strategy, improve customer segmentation, and support the growth of acquisition and engagement … initiatives. Your responsibilities will include: Supporting the CRM team with analysis, reporting, and campaign performance insights. Designing customer segments and helping optimise targeting strategies. Pulling, cleaning, and interpreting customer data to create actionable insights. Building and maintaining data pipelines to support CRM campaigns. Creating dashboards and visualisations to communicate performance to stakeholders. Partnering with data, CRM, and wider More ❯

a long-standing reputation for timeless style and quality craftsmanship, the business continues to innovate across retail, e-commerce, and digital engagement. Data sits at the heart of its customer strategy, and the CRM team plays a pivotal role in driving customer acquisition, retention, and engagement. THE ROLE As a CRM Data Analyst, you'll join … the Customer Experience (CX) team and support the CRM and analytics function. You'll be responsible for pulling, analysing, and presenting customer data to influence decision-making and drive more effective campaigns. With a focus on storytelling through data, you'll help shape the CRM strategy, improve customer segmentation, and support the growth of acquisition and engagement … initiatives. Your responsibilities will include: Supporting the CRM team with analysis, reporting, and campaign performance insights. Designing customer segments and helping optimise targeting strategies. Pulling, cleaning, and interpreting customer data to create actionable insights. Building and maintaining data pipelines to support CRM campaigns. Creating dashboards and visualisations to communicate performance to stakeholders. Partnering with data, CRM, and wider More ❯

a long-standing reputation for timeless style and quality craftsmanship, the business continues to innovate across retail, e-commerce, and digital engagement. Data sits at the heart of its customer strategy, and the CRM team plays a pivotal role in driving customer acquisition, retention, and engagement. THE ROLE As a CRM Data Analyst, you’ll join … the Customer Experience (CX) team and support the CRM and analytics function. You’ll be responsible for pulling, analysing, and presenting customer data to influence decision-making and drive more effective campaigns. With a focus on storytelling through data, you’ll help shape the CRM strategy, improve customer segmentation, and support the growth of acquisition and engagement … initiatives. Your responsibilities will include: Supporting the CRM team with analysis, reporting, and campaign performance insights. Designing customer segments and helping optimise targeting strategies. Pulling, cleaning, and interpreting customer data to create actionable insights. Building and maintaining data pipelines to support CRM campaigns. Creating dashboards and visualisations to communicate performance to stakeholders. Partnering with data, CRM, and wider More ❯

team to ensure smooth operations Handle general queries, provide account servicing (sharing templates, advising on basic tax questions, etc.). Deliver high levels of client satisfaction and maximise client retention Business Development Manager Job Requirements 2+ Years Experience In A B2B Sales Environment (ideally with a technical product, or selling professional services) Native-Level fluency in spoken and More ❯

across all channels Growth Program Development Drive and scale referral and partner-driven acquisition programs Launch and optimise organic growth initiatives that complement paid efforts Develop innovative approaches to customer acquisition and retention Analytics & Optimisation Manage comprehensive reporting, attribution models, and analytics to track ROI and inform strategic decisions Use advanced analytics tools to identify opportunities and More ❯

supported by our world-class team of industry experts. Sound like Relo Metrics could be a good fit for you? Check out our Careers page to learn more! Sr Customer Success Manager This full-time position requires a proactive, experienced, client-facing professional with a demonstrated ability to successfully deliver on Relo Metrics and client goals. This is a … hybrid role with the expectation to work in our London office 2-3 days a week. At Relo Metrics, the Customer Success team's key focus is to help our clients achieve their business goals and ensure they recognize ongoing value from their investment in our products. We build strong relationships with … key stakeholders across client organizations to earn trust as thought leaders. The Senior Customer Success Manager will manage a portfolio of Enterprise and SMB clients, focusing on client retention and upsell. Your strategic account management will enable product optimization and industry best practices. You should have a strong passion for sports, previous hands-on account management experience More ❯

s right. SO, WHAT'S THE STORY? At Dr. Martens, our customers are at the core of everything we do. We've formed a dedicated Product Team to enhance customer insights and retention, taking ownership of our Martech stack's maintenance, stability, and enhancement. THE GIG As the Product Owner, you will define the strategy and prioritise … initiatives, serving as the essential bridge between Technology and the Digital Marketing and Customer teams. We seek a customer centric individual with a robust background in digital marketing and brand strategy, coupled with a keen understanding of our business requirements and best practices. In this role, you will be the authority on product within your team: setting priorities … value from them. A curiosity for innovation, ideas and opportunities within the consumer and marketing space. Proven ability to read and digest data and utilise it to understand our customer to formulate opportunity areas. Strong functional and analytical skills with the ability to successfully impact business outcomes, driving the technology organisation as an enabler of the company's strategic More ❯

a fast-growing, internationally recognised consumer brand with a strong e-commerce presence. Operating in over 100 countries, they are known for their innovative, high-quality products and strong customer engagement. The UK team is collaborative, creative, and commercially driven, with a supportive culture that values insight-led decision-making. Key Responsibilities Analyse marketing performance, customer acquisition, retention … Extract, join, and manipulate data from Snowflake using advanced SQL and dbt models Build clear, engaging Tableau dashboards and reports Track and optimise marketing KPIs such as CAC, retention rates, and channel ROI Spot trends, anomalies, and opportunities proactively Enable stakeholders to self-serve data and insights effectively Requirements 5+ years’ experience in data analytics, ideally in marketing … Advanced SQL skills for complex data extraction and manipulation Experience with Snowflake, dbt, and Tableau (or similar visualisation tools) Strong understanding of marketing metrics such as CAC, LTV, retention, and ROI Ability to work independently and deliver clear, actionable insights Excellent communication skills with non-technical stakeholders Collaborative mindset and proactive problem-solving approach If you’re a More ❯

a fast-growing, internationally recognised consumer brand with a strong e-commerce presence. Operating in over 100 countries, they are known for their innovative, high-quality products and strong customer engagement. The UK team is collaborative, creative, and commercially driven, with a supportive culture that values insight-led decision-making. Key Responsibilities Analyse marketing performance, customer acquisition, retention … Extract, join, and manipulate data from Snowflake using advanced SQL and dbt models Build clear, engaging Tableau dashboards and reports Track and optimise marketing KPIs such as CAC, retention rates, and channel ROI Spot trends, anomalies, and opportunities proactively Enable stakeholders to self-serve data and insights effectively Requirements 5+ years’ experience in data analytics, ideally in marketing … Advanced SQL skills for complex data extraction and manipulation Experience with Snowflake, dbt, and Tableau (or similar visualisation tools) Strong understanding of marketing metrics such as CAC, LTV, retention, and ROI Ability to work independently and deliver clear, actionable insights Excellent communication skills with non-technical stakeholders Collaborative mindset and proactive problem-solving approach If you’re a More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯