1 to 25 of 76 Remote/Hybrid Customer Retention Jobs in London

physical channels. Job Description The Role Located: London, Paris, or Munich/Stuttgart on a hybrid basis. Some travel required. The Leader of Customer Success Management, Digital Europe is responsible for driving customer adoption, retention, expansion, and overall success for Quadient Digital Solutions across Europe. Reporting … Sales & Operations, Digital Europe, this role leads regional Customer Success Management (CSM) teams to deliver measurable customer value while supporting sustainable, recurring revenue growth. Operating at a senior leadership level, this role translates global Customer Success frameworks into consistent and scalable execution across diverse European markets. ...

physical channels. Job Description The Role Located: London, Paris, or Munich/Stuttgart on a hybrid basis. Some travel required. The Leader of Customer Success Management, Digital Europe is responsible for driving customer adoption, retention, expansion, and overall success for Quadient Digital Solutions across Europe. Reporting … Sales & Operations, Digital Europe, this role leads regional Customer Success Management (CSM) teams to deliver measurable customer value while supporting sustainable, recurring revenue growth. Operating at a senior leadership level, this role translates global Customer Success frameworks into consistent and scalable execution across diverse European markets. ...

Digital Customer Success Manager £45,000 Basic + Bonus + Benefits Hybrid | Central London | 3 Days in the Office The Opportunity Our client is an established, international technology business providing specialist information and subscription-based digital solutions to a diverse professional client base. As the business continues to grow … looking for a Digital Customer Success Manager to develop scalable customer success programmes that improve product adoption, engagement, retention and revenue growth. Why Join? £45,000 basic salary, depending on experience, plus performance-related bonus. Hybrid working: three days in the Central London office ...

Account Manager Position Overview As a Senior Account Manager, you will be responsible for driving growth across a portfolio of mid-market and strategic customer accounts. The role combines new business acquisition, account development, and strategic relationship management to deliver long-term revenue growth, customer retention … from home. Each team within our organisation can decide how to implement this policy. Responsibilities Develop and grow a portfolio of existing and new customer accounts across commercial and mid-market organisations. Identify, qualify, and secure opportunities for upselling, cross-selling, service expansion, and new customer acquisition. Build ...

## Manager, Customer Success ManagementApply: Local Office (London, UK): Full time: Posted Today: R013757**Manager, Customer Success**SailPoint is the leading, AI-driven security platform providing the autonomous governance that best solves the needs for the modern enterprise. By harnessing the power of AI and machine learning, SailPoint … complexity of delivering the right access to the right identities and technology resources at the right time. Delivered at the scale our enterprise customer's demand.We are proud of our team and the culture we have built which has led to our employees voting us “best places to work ...

Responsibilities**: We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Account Executive to join our team and help us expand our Enterprise customer market presence … while nurturing strong customer relationships. As an Senior Enterprise Account Executive, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our large enterprise corporate customers. You will work closely with cross-functional teams ...

leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Account Executive to join our team and help us expand our Enterprise customer market presence while nurturing strong customer relationships.Position Overview:As an Enterprise Account Executive, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our large enterprise corporate customers. You will work closely with cross-functional teams to develop and implement ...

Compliance We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Account Executive to join our team and help us expand our Enterprise customer market presence … while nurturing strong customer relationships. Position Overview As an Enterprise Account Executive, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our large enterprise corporate customers. You will work closely with cross-functional ...

solutions power critical business processes for leading financial institutions worldwide, helping them drive efficiency and growth. About the opportunity We are creating a new Customer Success Manager role, sitting alongside our Customer Services team and reporting directly to the Head of Operations. You will … health of our customer relationships, keep senior sponsors informed and confident, and make sure our customers are getting maximum business value from our cloud-based data and analytics platform. You will be the person our customers trust to tell them what is really happening, and the person our internal ...

London, UK The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical … owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work ...

Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. … their business goals. Change Management & Training: Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions within customer organizations. Successful Project Delivery: Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations and maintaining high standards ...

What You’ll Do Lead and Inspire: Steer a dedicated EMEA Enterprise CSM team (ECSM) focused on delivering exceptional customer retention, adoption, and growth outcomes for strategic accounts. Develop Talent: Coach and mentor ECSMs to excel in pivotal metrics such as onboarding, adoption, retention, satisfaction … them to become trusted advisors to our customers. Performance Management: Provide constructive feedback and manage performance evaluations, ensuring each team member can navigate challenging customer situations effectively. Enhance Key Metrics: Coach the team to produce best-in-class onboarding, adoption, retention, growth, satisfaction, and outcome management. Signature ...

Senior Pre- & Post-Sales Customer Engineer, Enterprise London, UK The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into … full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer you will own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy ...

underlying infrastructure. Why we need this role As a Global Enterprise Account Executive, you will be responsible for driving growth and strategic customer engagement across a portfolio of 6-8 large multinational enterprise customers. Operating as the executive owner of these relationships, you will develop and execute global account … strategies that align Colt's solutions with customers' international business priorities. This is a growth-focused role with responsibility for achieving revenue targets through customer retention, cross-sell and upsell opportunities across Colt's full portfolio. Success requires building trusted relationships with senior stakeholders, identifying new opportunities ...

underlying infrastructure. Why we need this role As a Global Enterprise Account Executive, you will be responsible for driving growth and strategic customer engagement across a portfolio of 6-8 large multinational enterprise customers. Operating as the executive owner of these relationships, you will develop and execute global account … strategies that align Colt's solutions with customers' international business priorities. This is a growth-focused role with responsibility for achieving revenue targets through customer retention, cross-sell and upsell opportunities across Colt's full portfolio. Success requires building trusted relationships with senior stakeholders, identifying new opportunities ...

stopping by and learning more about this role at Sitemate! We’d love to hear from you Overview We're looking for an SMB Customer Success Manager to join our London team and help drive customer activation, retention, and growth across a portfolio of customers across … enjoys working with people, solving problems, and learning fast. You'll collaborate closely with Sales, Account Management, Support, and Product to remove blockers, improve customer outcomes, and share feedback that shapes what we build next. Success in this role looks like: healthy accounts, strong adoption, happy customers, and clear ...

enables brands to run subscription programmes at scale. Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular … placed to benefit. We combine proprietary technology and data with the orchestration of physical assets, operating across credit, fraud, pricing, logistics, refurbishment, resale and customer care. With AI improving every cycle, our moat deepens with scale. At Raylo, AI is woven into how we work every day. ...

expanding rapidly and we are seeking an enthusiastic, driven, and customer-focused Account Manager to join our growing team. The Account Manager will be responsible for building strong client relationships, driving retention and revenue growth, and helping customers maximize the value of their investment … based in our London, UK Office. Responsibilities Professionally represent MRI and build mutually beneficial relationships with decision makers to ensure high levels of customer satisfaction, customer retention and Sales development Recommend appropriate solutions and negotiate acceptable terms with the Client Achieve or exceed all quarterly ...

take ownership of a strategic book of federal business, protecting and growing Zoom’s installed base through disciplined renewal management and meaningful customer engagement. Your work will shift between finalizing renewals, forecasting pipeline, and uncovering expansion opportunities that create lasting value for government customers. You’ll partner closely with … Sales, Finance, and Customer Success to navigate complex deals and build the trust that keeps federal agencies coming back. This is a quota-carrying role that rewards strategic thinkers who bring genuine curiosity to customer challenges and care deeply about long-term outcomes. About the Team The Renewals ...

Customer Success Manager at Secure Code Warrior, you'll transform customers from ordinary to extraordinary by delivering personalised success journeys that drive maximum engagement, platform adoption, and best-in-class cybersecurity practices. You are a strategic partner and passionate advocate who demonstrates measurable business value to customers at every … touchpoint. Your stakeholder management expertise and resourcefulness enable you to collaborate across teams, solve complex challenges, and consistently exceed customer expectations. What You'll Do Strategic Account Management Own the vision and strategic success plan for a portfolio of mid-market and SMB customers, driving product adoption, retention ...

Additions are currently working with an exciting, fast-growing consumer subscription business to hire an interim Head of CRM. With a large and engaged customer base and ambitious growth plans, the business is continuing to evolve how it acquires, retains and grows customers. This is a high-impact opportunity … data-led, commercially focused environment where you’ll have the opportunity to shape strategy, influence cross-functional teams and make a tangible impact on customer growth and retention. Job Responsibilities Own the CRM and retention strategy across the full post-signup lifecycle, including onboarding, engagement, churn prevention ...

Product, Engineering and Services Own the data platform end to end: data lake, Snowflake data warehouse, ingestion and governed company KPIs such as ARR, customer retention, realised customer value, touchless rate and cost to serve Deliver, with RevOps and Account Management, a joined customer dataset … they can answer which customers get value, renew or expand, and what they cost to serve Set data governance with InfoSec: access controls, retention and deletion, and clear ownership for every data source Make our data AI-ready: evaluation datasets for AI Engineering, trusted context for agents ...

coding agents draft models, tests and documentation, while you own definitions, review and quality Own the metrics layer: one tested definition each for ARR, customer retention, realised customer value, touchless rate and cost to serve, with a first version in use within your first six weeks … Move existing Metabase and customer review reporting onto governed models, and retire duplicate dashboards together with their owners Enable Finance, RevOps, Commercial, Product, Engineering and Services to self-serve, including plain-language analytics on top of the metrics layer, and help choose our analytics tooling Agree definitions with business ...

Full Time Contract type: Permanent Your Impact in This Role The Most Important Things About Your Team, Your Focus, and Your Impact As a Customer Care Consultant at RIB, you will play a key role in helping construction professionals get the most value from their software solutions. Acting … construction software, including RIB Candy, a leading platform for cost estimation, quantity surveying, project control, and tender management. Working as part of a global Customer Care team, you will help customers resolve technical and functional challenges, optimize their workflows, and improve productivity across their estimating and commercial processes. Through ...

Customer Success & Support Enterprise Solutions Hybrid London, UK Full-Time Customer Success Lead (EMEA & APAC) Work with engineering teams at high-growth startups and enterprises to ensure seamless adoption of Theme Framer. What You Will Do Manage enterprise customer lifecycles, quarterly business reviews (QBRs), and training workshops. … Identify expansion opportunities and collaborate with product engineering on client feedback. Maintain industry-leading Net Promoter Scores (NPS) and customer retention metrics. What We Are Looking For 5+ years in Technical Customer Success or Account Management at a B2B SaaS company. Excellent communication and executive presentation ...