1 to 25 of 119 Remote Customer Retention Jobs in London

We are looking for a CRM Director to be the senior leader within DEPT. Customer Relationship Management (CRM) is an essential aspect of any successful business. A CRM Director plays a crucial role in ensuring that a company's customers are satisfied and retained. However, with new technologies and … trends, the job of a CRM Director has become more complex. JOB PURPOSE The CRM Director is responsible for developing and implementing DEPT's customer relationship management strategies to increase customer satisfaction and loyalty. The CRM Director role requires a deep understanding of customer behaviour, data analysis … CRM Director manages a team of professionals to ensure that all initiatives are executed effectively, efficiently, and within budget. KEY RESPONSIBILITIES Develop and implement customer relationship management strategies to drive new customer acquisition, customer retention and loyalty; Develop and maintain customer data management systems More ❯

Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who … are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout … the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest More ❯

(12-Month FTC, Maternity Cover) 📍 Location: London (Hybrid - 2 days/week in-office near Liverpool Street) 💷 Salary: Up to £65,000 Drive Customer Loyalty & Retention for a Leading UK Fashion Retailer An established UK fashion retailer is looking for an experienced Analytics Manager - Retention to join their high-performing team on a 12-month fixed-term contract. This is a fantastic opportunity to lead customer analytics initiatives in a fast-paced, digitally evolving environment with significant investment behind data and tech. The Role: In this role, you'll lead retention-focused analytics, helping the business understand customer behaviours and drive loyalty across its omnichannel experience. You'll manage a small team and work cross-functionally to guide strategy through data-led insights. Key Responsibilities: 📊 Own and develop retention and customer analytics across the business More ❯

(12-Month FTC, Maternity Cover) 📍 Location: London (Hybrid - 2 days/week in-office near Liverpool Street) 💷 Salary: Up to £65,000 Drive Customer Loyalty & Retention for a Leading UK Fashion Retailer An established UK fashion retailer is looking for an experienced Analytics Manager - Retention to join their high-performing team on a 12-month fixed-term contract. This is a fantastic opportunity to lead customer analytics initiatives in a fast-paced, digitally evolving environment with significant investment behind data and tech. The Role: In this role, you'll lead retention-focused analytics, helping the business understand customer behaviours and drive loyalty across its omnichannel experience. You'll manage a small team and work cross-functionally to guide strategy through data-led insights. Key Responsibilities: 📊 Own and develop retention and customer analytics across the business More ❯

Operations Customer Success Manager Department: AMCS Employment Type: Full Time Location: London, UK Description Are you a proactive and customer-centric professional with experience in managing SaaS renewals? Are you looking for your next challenge in a dynamic and emerging market? If yes, we want to hear from … you! The Impact You Will Have: As an Operations Customer Success Manager, you will be a key player in our global Customer Success team. You will be responsible for optimising systems, processes and tools that support the small to mid-size customers. You will analyse data, identify trends … address their evolving needs, and promote retention and growth. Your primary objective will be to build a low-touch and mostly automated customer journey on the back end for our small to mid-size customers, identify trends (like risk and expansions), mitigate and upsell as needed. This More ❯

Role description Summary Job Title: Senior Customer Success Manager Department: Commercial/Customer Success Reports to: The Senior Customer Success Manager will report to the Customer Success Director Location: Paris or London Join our global team in designing and automating personalised customer experiences at scale. … overall well-being. Regardless of where you are in the world, our commitment to your success and happiness remains unwavering. Job Overview The Senior Customer Success Manager will be responsible for maximising net retention and expansion on a portfolio of strategic Kaisa customers by increasing the adoption … of the Kaisa product suite via the delivery of the Customer Success Programme. Responsibilities and Duties Net Revenue Retention (NRR) for a portfolio of existing strategic Kaisa customers Delivering the Kaisa Customer Success Programme to key customer stakeholders and ensuring the ongoing adoption of the More ❯

capabilities by hiring a Senior Data Scientist within its loyalty scheme department. The Opportunity You will be working on various projects across loyalty, including customer segmentation, customer retention, customer profiling, and customer marketing to help them leverage their data to increase customer sign More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

counts, but we also know that it's you, the person behind the experience, that makes it count. About the role As an Enterprise Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our enterprise clients. You will work closely with them to understand … effective strategies, and provide ongoing support to ensure they achieve their desired outcomes. Your goal is to foster strong, long-term relationships and drive customer retention and growth. Responsibilities Act as the primary point of contact for assigned customers, building trusted advisor relationships. Conduct regular check-ins … goals. Lead the onboarding process for new enterprise customers, ensuring a smooth transition and successful implementation of our products/services. Address and resolve customer concerns promptly, escalating issues when necessary. Renew accounts to enhance customer retention with timely management. Gather feedback through surveys and product More ❯

We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Account Manager to join our team and help us expand our Commercial customer market presence while … nurturing strong customer relationships. As an Associate Account Manager you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our large commercial corporate customers. You will work closely with cross-functional teams to develop … value deals. About The Role: 1. Sales Strategy and Execution: Develop and execute strategic account plans to achieve sales targets and expand the commercial customer base. Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies. Act as a customer More ❯

TITLE: Director, Customer Success, EMEA DEPARTMENT: Sales REPORTING TO: Vice President, Global Customer Success Team Overview Our Customer Success and Sales teams are a dynamic and collaborative group committed to driving growth in the fintech space. We operate globally with teams based in 11 countries ensuring we … provide seamless coverage and support for our global client base. Our Inside Sales team works closely with regional Sales teams including Marketing and Customer Success teams to ensure a strategic approach to driving revenue. As part of a fast-paced environment, the team thrives on innovation, continuous learning, and … celebrating individual and collective success. Role Overview As a Director, Customer Success, you will lead regional Customer Success Managers focused on financial services and responsible for the end-to-end customer lifecycle. Your goal is to ensure our solutions drive adoption, deliver value, and enhance the customer More ❯

Job Title: Senior Customer Success Manager Location: Shoreditch (Hybrid – 2 to 3 days per week onsite) Duration: 12 months contract (Leave of Absence coverage for FTE) The Opportunity: Within the Digital Experience Customer Success team here at client, our focus is on delivering exceptional experiences and accelerating value … for our customers through three core pillars; Partnership, Adoption and Value Realisation. Our Senior Customer Success Managers are expected to maximise value realisation and return on investment in complex, multi-regional strategic enterprise accounts by building strong long-term partnerships with a focus on product adoption. They lead customers … through digital transformation by advising strategy and collaborating with multiple internal teams and customer departments while accelerate value for customers by understanding their business goals and objectives, design success plans and establish governance frameworks. As a Senior CSM at client you are a leader in customer success to More ❯

Job Title: Senior Customer Success Manager Location: Shoreditch (Hybrid – 2 to 3 days per week onsite) Duration: 12 months contract (Leave of Absence coverage for FTE) The Opportunity: Within the Digital Experience Customer Success team here at client, our focus is on delivering exceptional experiences and accelerating value … for our customers through three core pillars; Partnership, Adoption and Value Realisation. Our Senior Customer Success Managers are expected to maximise value realisation and return on investment in complex, multi-regional strategic enterprise accounts by building strong long-term partnerships with a focus on product adoption. They lead customers … through digital transformation by advising strategy and collaborating with multiple internal teams and customer departments while accelerate value for customers by understanding their business goals and objectives, design success plans and establish governance frameworks. As a Senior CSM at client you are a leader in customer success to More ❯

specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Job Title: Senior Customer Success Manager Location: Shoreditch (Hybrid 2 to 3 days per week onsite) Duration: 12 months contract (Leave of Absence coverage for FTE) The Opportunity … Within the Digital Experience Customer Success team here at client, our focus is on delivering exceptional experiences and accelerating value for our customers through three core pillars; Partnership, Adoption and Value Realisation. Our Senior Customer Success Managers are expected to maximise value realisation and return on investment in … term partnerships with a focus on product adoption. They lead customers through digital transformation by advising strategy and collaborating with multiple internal teams and customer departments while accelerate value for customers by understanding their business goals and objectives, design success plans and establish governance frameworks. As a Senior CSM More ❯

part of it. If youre someone who thrives on innovation and loves using Salesforce Marketing Cloud (SFMC) and Moveable Ink to create personalized, dynamic customer journeys, then this role is for you. Ready to make your mark? Lets dive in. Why Youll Love This Role This is no ordinary … a 12-month fixed-term contract , youll get the opportunity to work on transformative projects, using Salesforce Marketing Cloud (SFMC) to design and optimize customer journeys. Plus, youll work with Moveable Ink a powerful tool that adds even more flexibility and creativity to your automated campaigns. Youll be at … the heart of an innovative CRM program, with the chance to directly impact customer retention and growth. The company is investing heavily in technology and talent, and now theyre looking for someone like you to take their automation to the next level. What Youll Be Doing Build More ❯

customers and fostering growth within an existing book of business. As a consultative, strategic advisor, the Lead Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (60%) while ensuring customer retention and expansion (40%). The … to remove barriers and streamline deal closure. Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas. Customer Retention & Expansion (40%) Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored … help serve as a north star for the GTM functions. Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform. Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets More ❯

At Miro, the Security Stream is dedicated to fostering business growth and enduring customer trust by implementing advanced security measures. They develop balanced security strategies, providing assurance and empowering engineering teams with the necessary tools and guidance. This support covers secure cloud management, establishing secure development practices, and effectively … Go-To-Market (GTM) teams, helping to enable and speed up strategic sales initiatives. About the Role We are seeking a highly knowledgeable and customer-centric Compliance Customer Success Manager (CSM) to serve as a primary resource for our customers navigating the complexities of cybersecurity and AI governance … deep subject matter expertise in these frameworks combined with exceptional communication skills to act as a trusted advisor. You will be instrumental in building customer confidence, fostering strong relationships, and ensuring customers feel supported in their compliance journey. What you'll do Compliance Subject Matter Expert: Serve as the More ❯

Global Customer Success Manager | Commodity Price Reporting & Analytics | PE-Owned | London (Hybrid) We are working with an industry-leading price-reporting agency (PRA) and information provider for global commodities , delivering critical price data, news, analytics, and events across agriculture, forest products, metals & mining, and new-generation energy markets . … Their data supports trading and risk management for businesses worldwide. The Role: As Global Customer Success Manager , you will own and manage a portfolio of global clients, delivering a best-in-class customer experience . You will work with complex, high-value accounts across multiple stakeholders, ensuring engagement … quarterly business reviews and account planning with Account Managers. Identify upsell and cross-sell opportunities, supporting revenue growth. Deliver onboarding and adoption plans , ensuring customer engagement. Monitor usage analytics to proactively address adoption challenges. Lead customer training sessions and ensure knowledge-sharing across teams. Collaborate with Sales, Product More ❯