1 to 25 of 82 Remote Customer Retention Jobs in London

with clients. Ability to build and maintain strong client relationships: The capacity to cultivate and nurture long-lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results-oriented with a focus on achieving and exceeding sales targets: A goal-driven mindset and a relentless pursuit of targets are essential traits for driving … ability to thrive in a fast-paced, autonomous work environment are key attributes for success in this role. Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization. More ❯

site optimization roles Experience with Adobe Analytics, Google Analytics, or similar web analytics tools and tag management tools Strong understanding of digital media, performance marketing, and emerging channels for customer acquisition and retention Proficiency in Excel and PowerPoint Excellent communication skills with the ability to influence decision-makers and internal clients Critical thinking and problem-solving skills … Excellent time management and ability to prioritize multiple work streams Nice-to-haves : Experience with Customer Data Platforms (CDP) and Data Management Platforms (DMP) such as Segment, Tealium Audience Stream, and Adobe Audience Manager. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office More ❯

supported by our world-class team of industry experts. Sound like Relo Metrics could be a good fit for you? Check out our Careers page to learn more! Sr Customer Success Manager This full-time position requires a proactive, experienced, client-facing professional with a demonstrated ability to successfully deliver on Relo Metrics and client goals. This is a … hybrid role with the expectation to work in our London office 2-3 days a week. At Relo Metrics, the Customer Success team's key focus is to help our clients achieve their business goals and ensure they recognize ongoing value from their investment in our products. We build strong relationships with … key stakeholders across client organizations to earn trust as thought leaders. The Senior Customer Success Manager will manage a portfolio of Enterprise and SMB clients, focusing on client retention and upsell. Your strategic account management will enable product optimization and industry best practices. You should have a strong passion for sports, previous hands-on account management experience More ❯

SVP Data & Insights Contract: 6 months FTC Location: London/Hybrid (3 days a week) About Reward Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences … for consumers resulting in increased customer engagement, retention, and overall satisfaction. Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay … and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value. Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last More ❯

SVP Data & Insights Contract: 6 months FTC Location: London/Hybrid (3 days a week) About Reward Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences … for consumers resulting in increased customer engagement, retention, and overall satisfaction. Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay … and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value. Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last More ❯

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role Design and execute experiments to test marketing hypotheses : Design, develop, and implement a range of experiments which will test and validate hypotheses across channels, segments and … audiences which will derive actionable insights and decision making. Develop predictive models: develop, test and implement predictive models to inform business decisions, such as customer segmentation, retention models and customer lifetime value. Communicate results and engage with stakeholders : Effectively communicate complex technical concepts and findings to both technical and non-technical stakeholders. Present insights and recommendations More ❯

join the Product Marketing team. In this role, you will be responsible for creating and delivering GTM strategies and materials that enable revenue growth, drive product adoption, and support customer retention. At Xeneta, Product Marketing reports into the wider Product Management organization and we work most closely with the Value, Marketing, Sales, and Customer Success teams . Please … Key Responsibilities Collaborate with Product Management to understand product features, benefits, and differentiators to create compelling value propositions, identify opportunities for innovation, and contribute to roadmap planning. Define target customer segments and develop customer personas by conducting market/voice of the customer research, and competitive analysis to identify trends and opportunities. Create and test research-based … market (GTM) planning for new products and features within your designated pillars, ensuring alignment with overall business objectives. Develop enablement and marketing materials/copy for prospects, customers, partners, customer success (CS), and sales teams that support the overarching value proposition, pricing, and targeted customer segments. Partner with the Marketing Team to create engaging content and campaigns that More ❯

Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience … Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience … Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C-Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of More ❯

opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and … inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Client Manager to join our sales team. The Client Manager is responsible for owning and developing strategic relationships with key customers, ensuring long-term account retention, growth, and … revenue growth. Key Responsibilities Pipeline Management: Build and maintain a healthy sales pipeline across all stages - early opportunity identification, proposal development, and closing - to ensure consistent quarterly performance. Client Retention: Develop and deepen trusted relationships at all levels within the client organisation to support contract renewals and long-term retention. Relationship Building: Actively grow stakeholder relationships, including executive More ❯

About the role: At Definely, the success of our business is inherently intertwined with the success of our customers. As an Enterprise Customer Success Manager, the primary purpose of your role is to: proactively ensure that our customers achieve their desired outcomes whilst using our products; and increase customer satisfaction, adoption and engagement with Definely's suite of … products. Key Responsibilities: Manage a portfolio of Enterprise customers. Understand the customer journey, identify pain points and bottlenecks and find innovative ways to improve the customer's overall experience. Keep track of customer churn and customer satisfaction and identify ways to improve the customer experience. Collaborate with our customers to ensure that our product is … launched effectively into their business. Become a Definely product expert and educate the customer and end-users about the power and benefits of our product Deliver training sessions and workshops to ensure product adoption and retention of end users Be the voice of the customer and feed this back to Definely Drive customer growth and More ❯

About the role: At Definely, the success of our business is inherently intertwined with the success of our customers. As an Enterprise Customer Success Manager, the primary purpose of your role is to: proactively ensure that our customers achieve their desired outcomes whilst using our products; and increase customer satisfaction, adoption and engagement with Definely's suite of … products. Key Responsibilities: Manage a portfolio of Enterprise customers. Understand the customer journey, identify pain points and bottlenecks and find innovative ways to improve the customer's overall experience. Keep track of customer churn and customer satisfaction and identify ways to improve the customer experience. Collaborate with our customers to ensure that our product is … launched effectively into their business. Become a Definely product expert and educate the customer and end-users about the power and benefits of our product Deliver training sessions and workshops to ensure product adoption and retention of end users Be the voice of the customer and feed this back to Definely Drive customer growth and More ❯

value from our solutions while helping M2030 grow and innovate. The role: As a Key Account Manager, you will own and develop key client relationships, ensuring client satisfaction, retention, and growth. You will work closely with global brands, helping them leverage M2030's platform to achieve their supply chain decarbonisation goals. Additionally, you will contribute to internal projects … a strong ability to manage complex relationships, influence senior stakeholders, and identify new revenue opportunities. Requirements Principal Responsibilities: 1. Drive Revenue Growth & Business Expansion Secure renewals: Ensure high client retention rates by maintaining strong relationships and demonstrating ongoing value. Develop revenue streams: Identify upsell and cross-sell opportunities, introducing clients to new products and services. Commercial strategy: Develop … Mentor & collaborate: Support and line manage junior team members, share insights, and contribute to a strong team culture. Knowledge, Skills, Qualifications and Experience: Essential Strong experience in account management, customer success, or sales within B2B SaaS, sustainability, or supply chain industries. Experience of working in a technology business Proven ability to drive revenue through renewals and upselling. Strategic thinker More ❯

with clients. Ability to build and maintain strong client relationships: The capacity to cultivate and nurture long-lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results-oriented with a focus on achieving and exceeding sales targets: A goal-driven mindset and a relentless pursuit of targets are essential traits for driving … ability to thrive in a fast-paced, autonomous work environment are key attributes for success in this role. Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization. More ❯

technology business. This company is a recognised leader in enterprise software and services for tour and rail operators, delivering high-quality solutions and deep industry expertise to a global customer base. The Sales & Marketing Director will be responsible for shaping and executing a comprehensive sales and marketing strategy to support scalable, long-term business growth. This is a business … to-business commercial leadership role, focused on increasing sales performance, strengthening the brand, and expanding the customer base across international markets. Key Responsibilities Maximise the commercial potential of the business and support shareholder ambitions. Develop and implement a growth-oriented commercial strategy that drives success in the short-, mid-, and long-term. Establish systems, controls, and scalable processes to … support a high-performance sales operation while maintaining an entrepreneurial approach. Win new business across software products and business support services. Manage customer retention, upselling, and cross-selling to existing clients. Create and execute a targeted, multi-channel marketing strategy aligned with key market segments. Strengthen the company's brand and market presence as a global expert More ❯

Customer Experience Officer Remote (Preferred GMT+4 1h) Location : Remote (Preferred GMT+4 1h) Language : Native English (C2 required) About the Company Our client is a leading liquidity and technology provider specializing in the crypto and foreign exchange (FX) industries. With over 10 years of experience, they deliver advanced B2B tech solutions that empower brokers and financial institutions to scale faster … while minimizing infrastructure costs. Their clients include licensed brokers, crypto exchanges , hedge funds , and asset managers globally. Position Overview The Customer Experience Officer will play a strategic role in enhancing and optimizing the customer journey across all business lines.Reporting directly to the Chief Strategy Officer and Chief Customer Officer , this role involves collaborating with multiple teams to … consistently advocate for client needs and improve satisfaction and retention. The primary focus will be on customer journey design , cross-functional coordination , platform audits , and the use of analytics to drive improvements in customer experience and retention. Key Responsibilities Customer Journey Design : Design and implement comprehensive customer journeys to ensure seamless user experiences across all platforms. More ❯

IT Consultant/Senior Client Technical Lead with demonstrable technical skills and certifications in Microsoft cloud technologies, a customer-focussed approach and ability to deal with IT Technical challenges is required for a well-established Cloud IT Services Company based in the City of London. This role is known within the organisation as a Client Technical Lead. SALARY … JOB OVERVIEW We have a fantastic new job opportunity for an IT Consultant/Senior Client Technical Lead with demonstrable technical skills and certifications in Microsoft cloud technologies, a customer-focussed approach and ability to deal with IT Technical challenges. Working as the IT Consultant/Senior Client Technical Lead you will act as a bridge between the customer and internal teams, addressing technical challenges, facilitating seamless implementations, and fostering long-term relationships to drive customer satisfaction and retention. Working in partnership with a customer relationship manager, the IT Consultant/Senior Client Technical Lead will ensure the back office and field engineering teams have the appropriate knowledge to support the client and will be responsible More ❯

Join our global team in designing and automating personalised customer experiences at scale. At Kaisa, we understand that our greatest asset is our talented and diverse team. We believe in creating an environment that fosters personal growth, professional development, and overall well-being. Regardless of where you are in the world, our commitment to your success and happiness remains … unwavering. Job Overview The Customer Success Manager will be responsible for maximising net retention and expansion on a portfolio of Kaisa customers by increasing adoption of the Kaisa product suite via the delivery of the Customer Success Programme. Responsibilities and Duties Revenue retention and growth for a portfolio of existing Kaisa customers. Delivering the … Kaisa Customer Success Programme to key customer stakeholders and ensuring the ongoing adoption of the Kaisa product suite. Maximising the value and business impact of Kaisa by establishing customer goals and KPIs and working with them to optimise these. Building and developing strong customer relationships and increasing understanding of the Kaisa value proposition across multiple business More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with … our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with … our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with … our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. More ❯

regular reviews. Foster a collaborative and high-performing team culture aligned to our company vision, mission and values. 2. Drive Revenue Growth & Business Expansion Secure renewals: Ensure high client retention rates by maintaining strong relationships and demonstrating ongoing value. Develop revenue streams: Identify upsell and cross-sell opportunities, introducing clients to new products and services. Commercial strategy: Develop … collaborate: Support and line manage junior team members, share insights, and contribute to a strong team culture. Knowledge, Skills, Qualifications and Experience: Essential Solid, proven experience in account management, customer success, or sales within B2B SaaS, sustainability, or supply chain industries. Experience of working in a technology business Proven ability to drive revenue through renewals and upselling. Strategic thinker … Collaborative, Optimistic, Pragmatic, Inclusive, Agile Job summary: Location: UK, commutable to Oxford or Central London Remuneration: £60,000 - £70,000 plus bonus Tenure: Full time/permanent Reporting to: Customer Director We believe in equal opportunities: Manufacture 2030 (the sole trading company of 2degrees Ltd) is an equal opportunities employer. We are committed to ensuring that no job applicant More ❯

Salesforce. Conduct product demonstrations and solution presentations, both in-person and virtually, with strong technical understanding to support proposals. Provide ongoing client support, offering insights and guidance to enhance customer satisfaction and retention. Contribute to the success of the wider team by mentoring colleagues, sharing best practices, and supporting delivery. Identify opportunities for product enhancements by staying informed on … market trends, competitor activity, and customer needs. Uphold high standards of customer service and ensure alignment with company values and practices. Continuously improve knowledge and skills by engaging in professional development, industry events, and knowledge sharing. Candidate Profile Experience: Proven background in selling software or technology-based services. Demonstrable success in achieving and exceeding sales targets. Experience in … Skilled in CRM systems and tracking tools Effective prospecting, lead generation, and pipeline nurturing Excellent organisation and sales planning Strong closing techniques Ability to develop and maintain client relationships Customer-centric mindset Confident presentation and communication skills Strong negotiation and collaboration abilities Desirable: Understanding of software product offerings Aptitude for problem-solving and process improvement Experience mentoring or coaching More ❯

Are you an experienced digital professional passionate about delivering seamless website experiences and optimising customer journeys? This successful and well-established luxury travel company is looking for a talented Website & CRM Manager to join their dynamic marketing team! About the Role: As the Website & CRM Manager, you will play a key role in managing both company website and eCRM … customer journey. You will oversee the operational aspects of website content, ensuring it's up-to-date, technically sound, and optimised for search. You will lead website management projects, ensuring functionality, performance, and user experience are always at their best. Additionally, you will collaborate closely with the Head of Marketing to develop and execute CRM strategies aimed at customer … roadmaps, ensuring smooth project progression. Ensure website security in partnership with external agencies and developers. Lead content updates, working closely with copywriters, content creators, and the wider marketing team. Customer Journey Optimisation: Collaborate with the Head of Marketing to analyse and improve the digital customer journey. Run A/B and multivariate tests with our CRO agency to More ❯

Are you an experienced digital professional passionate about delivering seamless website experiences and optimising customer journeys? This successful and well-established luxury travel company is looking for a talented Website & CRM Manager to join their dynamic marketing team! About the Role: As the Website & CRM Manager, you will play a key role in managing both company website and eCRM … customer journey. You will oversee the operational aspects of website content, ensuring it's up-to-date, technically sound, and optimised for search. You will lead website management projects, ensuring functionality, performance, and user experience are always at their best. Additionally, you will collaborate closely with the Head of Marketing to develop and execute CRM strategies aimed at customer … roadmaps, ensuring smooth project progression. Ensure website security in partnership with external agencies and developers. Lead content updates, working closely with copywriters, content creators, and the wider marketing team. Customer Journey Optimisation: Collaborate with the Head of Marketing to analyse and improve the digital customer journey. Run A/B and multivariate tests with our CRO agency to More ❯

report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose. Job Summary As a Customer Success Manager within the Customer Success Department, you will play a pivotal role in managing and nurturing relationships with our clients across EMEA. Reporting to and working closely … with the Head of Customer Success, you will drive customer outcomes, retention, and growth. This role requires deep experience in managing clients, a consultative approach, and the ability to lead by influence, ensuring the successful execution of business and departmental strategies. What You'll Be Doing Take ownership of managing and growing relationships with key clients … ensuring their long-term success and satisfaction. Strategically evolve and implement best practices in customer success, ensuring consistent, scalable, and impactful delivery across the client base. Serve as a trusted advisor, driving client adoption, expansion, and renewals by aligning solutions to client goals and objectives. Partner closely with internal teams, including Sales, Product, and Marketing, to ensure seamless client More ❯