15 of 15 Remote/Hybrid Customer Retention Jobs in London

Demand Generation & Customer Growth Manager - EMEA Location: London/Hybrid/Remote Experience: 9-11 years Function: Marketing Role Overview A high-growth B2B SaaS company is seeking a Demand Generation & Customer Growth Manager to own new customer acquisition and expansion across the EMEA region. This role … sits at the intersection of demand generation, customer marketing, and revenue growth, with a strong focus on pipeline creation, retention, upsell/cross-sell, and customer advocacy. The ideal candidate is a senior, hands-on marketer who partners closely with Sales and Customer Success, runs ...

Purpose of Position Our Retention & Growth Team is responsible for two keys areas; Customer Retention – ensuring long-term continuity and sustainability of our customer base. Portfolio Growth – expanding revenue in line with Gross Profit (GP) and Annual Recurring Revenue (ARR) targets. This team leads … Downgrading customers to more suitable Platform Offers or Service Packages where appropriate The Retention & Growth Manager is responsible for managing and negotiating customer transitions to new MarTech contracts at both local and global market levels. The role is accountable for delivering against targets ...

ambassador for the company and be a regular contact for new and existing customers You will be retaining and growing existing customer base through retention and up-sales. THE ROLE We’re looking for a Senior Customer Success Manager to help retain and grow our existing … customers as the business scales. This role will result in steep career acceleration and recognition, with a clear path from Customer Success Manager to Customer Success Team Manager and potentially Head of Customer Success. You’ll own a portfolio of customers using multiple products and ensure they ...

Coty, Mars, Diageo, Unilver etc They have a really strong value proposition to sell - you have something people want and helps them Strong client retention 100+ team hitting >15m in revenue, they are going places! Working with 1000s of retailers around the globe The Role This role ...

improvement. Manage internal systems to ensure POLARIS continues to have the bet tech stack for service provision. Support new business onboarding and client retention by following company processes. Requirements Strong leadership and people management skills, with the ability to motivate and guide a team. Proven experience ...

advantageous but not essential Sales or CRM certifications (e.g.HubSpot, LinkedIn Learning) are a plus Experience Exposure to sales, SDR, business development, or other customer-facing roles Familiarity with lead generation, outreach, or CRM tools (e.g. HubSpot, Salesforce, Zoominfo or Linkedin) – full training will be provided Key Skills & Competencies: Strong … gamification technology for sports rights holders, sportsbooks, consumer brands and media outlets. Our technology and expertise are critical to brands looking to improve their customer retention rates, increase lifetime value and ultimately drive true brand affinity. We pride ourselves on being different. We think outside ...

international markets Building strong relationships with clients Booking and managing client meetings to understand project needs Communicating the value of our service Supporting client retention and identifying upsell opportunities We’re Looking for People Who Are: Articulate and professional Motivated by success, results, and the chance to progress ...

Client Service Director/Engagement Lead - P&C Insurance Primary Skill: Automation CoE, Customer Management Location: London, UK | Hybrid (3 days onsite/week) Experience: 15–20 years Role Summary We are seeking a senior Client Service Director/Engagement Lead with strong P&C Insurance and Automation Center ...

clear, actionable insights that drive commercial value. Analyse large and complex datasets to quantify the impact of marketing investment on key outcomes such as customer acquisition, retention, and engagement. Apply a range of data science techniques - including regression, machine learning, and time-series modelling - to generate insights ...

measured against the achievement of targets, against the objectives and responsibilities listed above, and against the following standard criteria: Client Relationship & Satisfaction Client Retention Rate : Maintain a high retention rate across managed accounts through proactive engagement and value delivery. Client Satisfaction Scores : Achieve and sustain positive ...

Onboarding Specialist Fully Remote 1 year FTC £30k Your New Role Working within the Customer Experience department, you will join the team as an Onboarding Specialist. In this role, you will manage the key handover point for customers after point of sale, guiding schools through their onboarding journey from … initial setup to confident use of the service. You will ensure a smooth start to the customer experience and coordinate handovers to trainers while resolving queries efficiently. To Ensure Your Success You will have previous customer-facing and onboarding experience, with strong communication, presentation, and organisational skills. ...

data-driven strategy. We exist to help merchants unlock their full growth potential on Shopify. About The Role We are hiring a Customer Success Manager to own and grow relationships with our merchants. Your role is not about project management or delivery, that is handled by our dedicated … opportunities. Develop growth strategies tailored to each merchant and hand over execution to our PM team. Build deep, trusted relationships that ensure client retention and satisfaction. Proactively identify upsell and cross-sell opportunities that benefit both the client and Charle. Work closely with internal teams to ensure insights ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...