1 to 25 of 27 Customer Retention Jobs in London with Remote Work Options

breaking innovations and our commitment to environmental sustainability and using our business to promote social justice in the World. We have a market-leading customer service record and average 4.9* product and service reviews globally – we do not like to do things by halves! Our mission is to support … managing and growing our affiliate marketing program to maximise channel sales. Your efforts will contribute to driving traffic, improving website conversion rates, and fostering customer engagement and retention. This role offers a unique opportunity to significantly impact the growth and success of our E-Commerce operations, which are central more »

a positive and value-driven experience for clients and foster long-term relationships, ensuring Corporate Solutions reaches outstanding customer satisfaction scores and client retention targets. You will act as a Subject Matter expert focusing on proactively reaching out to clients, remotely or in-person. Comprehensive training will … training on new product/workflows/enhancements Develop and execute strategies to reduce client churn, retain existing clients, and drive Net Revenue Retention Working closely with Sales/Account Managers to identify the opportunities to expand the accounts, and highlight at-risk situations Working with internal stakeholders … and represent any market-specific user needs and/or requirements Participating in ad-hoc projects with the view to improve client satisfaction, client retention and growth, education and internal workflow Minimum Qualifications Excellent written and verbal communication skills in English & German Previous B2B experience and proven ability more »

and visual brand, for their SaaS company. You’ll be the sole designer, working with the marketing team to produce web pages, which impact customer retention. They want someone who can elevate their website and visual identity to 'good' to 'outstanding'. Ideally working in-house or working for more »

Using globally leading open-source technologies, this team is committed to pushing the boundaries of geospatial solutions. Responsibilities: Develop and maintain strong, long-lasting customer relationships. Promote the adoption and use of company solutions within the customer base. Achieve incremental sales and capture new business opportunities. Engage regularly … with customers through on-site meetings, product presentations, and demonstrations. Ensure customer retention and development in their use of company solutions. Negotiate contracts and close agreements in line with the lead to order process. Provide timely and reliable management information to support business strategy goals. Skills Required … Proven experience as a Account Executive or similar role. Strong ability to manage customer relationships and drive incremental sales. Excellent communication and negotiation skills. Ability to work with cross-functional internal teams to improve the customer experience. Proficient in using CRM software and other sales tools. Benefits: Comprehensive more »

Using globally leading open-source technologies, this team is committed to pushing the boundaries of geospatial solutions. Responsibilities: Develop and maintain strong, long-lasting customer relationships. Promote the adoption and use of company solutions within the customer base. Achieve incremental sales and capture new business opportunities. Engage regularly … with customers through on-site meetings, product presentations, and demonstrations. Ensure customer retention and development in their use of company solutions. Negotiate contracts and close agreements in line with the lead to order process. Provide timely and reliable management information to support business strategy goals. Skills Required … Proven experience as a Account Executive or similar role. Strong ability to manage customer relationships and drive incremental sales. Excellent communication and negotiation skills. Ability to work with cross-functional internal teams to improve the customer experience. Proficient in using CRM software and other sales tools. Benefits: Comprehensive more »

and operational challenges and provide expert recommendations through workshops and data analysis. Analyse research and data to identify trends and opportunities for revenue growth, customer acquisition, and retention. Prepare client-facing reports and deliver presentations to senior management, effectively communicating key findings and recommendations. Contribute to business development efforts … results Proven experience devising and implementing data growth strategies (acquisition, retention, subscription upsell etc.) Experience in designing and implementing email automations and customer journeys to drive increases in engagement or revenue generation Experience constructing and presenting easily-digestible reports on campaign activity, with recommendations on future enhancements more »

CRM strategy built for longevity, in line with the company s brand goals. You'll play an integral part in getting to know our customer to elevate, shape and personalise their LK Bennett experience. You ll have a strong focus on maximising customer acquisition and retention … of ESP platform. Experience in Loyalty is a bonus. Excellent analytical skills with the ability to interpret data to deliver change and measurable results. Customer centric approach a solid understanding of audience segmentation and lifecycle. Must be confident in collaborating, presenting and leading conversations across the business. A challenger more »

roadmap, working closely with cross-functional teams to define product requirements, prioritise features, and drive product development initiatives that align with business goals and customer needs Ecommerce Strategy: Develop and execute a strategic roadmap for ecommerce growth, including sales targets, customer acquisition, retention, and optimisation of … shopping experience Digital Transformation: Lead the digital transformation initiatives, driving innovation and leveraging technology to enhance business processes, improve operational efficiency, and deliver superior customer experiences Customer Experience (CX): Lead efforts to enhance the online customer experience, ensuring a seamless and user-friendly ecommerce platform that meets … the needs and preferences of our target audience. Implement CX strategies to improve customer satisfaction, loyalty, and retention Analytics and Reporting: Utilise web analytics tools to track key performance metrics, analyse trends, and generate actionable insights to inform decision-making and drive continuous improvement Ecommerce Technology: Evaluate more »

strong relationships with existing clients. Identify client needs and provide appropriate IT solutions and services. Regularly review client accounts to ensure high levels of customer satisfaction and retention. Sales Activities Proactively contact potential and existing clients via phone, email, and other communication channels. Conduct thorough research to identify new … opportunities. Present and demonstrate CCS Media s product and service offerings to clients. Negotiate contracts and close sales to achieve individual and team targets. Customer Service Provide exceptional customer service and support to clients. Handle client inquiries, issues, and complaints in a timely and professional manner. Reporting and … sales reports and forecasts for management. Analyse sales data to identify trends and opportunities for improvement. Collaboration Work closely with other departments, including marketing, customer service, and technical support, to ensure a seamless client experience. Participate in team meetings, training sessions, and sales events as required. Key Skills & Experience more »

pound portfolio of key accounts once onboarded Proactively uncovering opportunities in existing accounts through up sell, cross-sell and expansion activities qualified via regular customer reviews and prospecting whilst also negotiating and closing them. Excel with regards to customer retention, focusing on constant improvement of customer experience through proactive engagement with customers via online events and facilitating customer communities of practice. Utilising the company’s sales technology platform and methodologies to their fullest extent whilst also maintaining up to date customer contacts in CRM. You will also leverage the companies’ technology to its … fullest extent to drive optimised volume of personalised engagement. The job will involve utilising analytics to spot “at risk” customers, whilst developing retention strategies along side this in order to address gaps and improve net revenue retention in the assigned territory. Benefits: Travel opportunities to global more »

technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager Reporting to the COO, This technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and … clients through analysis of data, networking with internal teams and providing insights on client-to-business interactions and improvement of the quality of the customer experience through product support and handling customer complaints and feedback. The customer success manager will work closely with Account Managers helping them … long-term relationships with client stakeholders by staying in constant communication and resolving any issues in an effective and timely way. Establishing clear client retention goals, milestones, and a plan to exceed expectations and satisfaction. Develop a risk plan for each customer, proactively identifying and evaluating risk more »

receive the best possible service. The Role Our team of marketing experts uses data-driven insights to run efficient performance marketing and improve the customer journey. As the Sport CRM Executive, you will be responsible for planning and executing the CRM strategy for our sportsbook customers. You will create … support teams and stakeholders throughout the organization. Your Main Duties: Planning and executing innovative multi-channel communication concepts to optimize the user journey, maximize customer retention, and meet market KPIs. Manage the end-to-end delivery of promotional content and CRM campaigns for the sportsbook customers - from … campaign evaluation & optimization. Ensure all CRM campaigns are consistent, attractive, cost-effective, relevant, and aligned with other areas of the business. Liaise with Design, Customer Support, Acquisition, and VIP teams to ensure promotional transparency across the business. Create A/B tests with own design and tech resources to more »

Chief Data Officers and senior management teams. From initial data consultancy services to evolving into multiyear data managed service relationships, our impressive 98% client retention rate underscores our commitment to excellence. The team combines consultancy & services led Enterprise sales and pre sales talent supported by an experienced executive more »

piece of technology that allows for spend across a wide variety of alternatives including publisher sites. What does the role entail? Own all client retention and the growth strategy to continue to drive excellent results for brands. Manage and lead a growing team, being the lead across all more »

to add value Experience in delivering presentations to clients and effectively managing external stakeholder relationships, with a strong emphasis on strategies aimed at client retention and satisfaction Demonstrated proficiency in both written and verbal communication, effectively articulating complex ideas clearly and concisely to diverse audiences, both internally within more »

and Personalisation Team. It will be supporting the strategic ambition to evolve our CRM Data and Tech to unlock new and best in class customer campaigns and also advocate and champion the strategic aspirations of the CRM team s technology transformations to wider teams in Currys. Main Accountabilities: Managing … Key Responsibilities: Work in close collaboration with the Senior CRM Management team (Data Planning, Retention, Loyalty, Campaigns & Trading) to deliver commercial and customer outcomes that ladder up to the CRM Strategic Vision Support the Currys personalisation strategy, including developing new data connections to extend CRM into omni … and performance (inc. technical knowledge of CRM and analytical systems) At least 6+ years experience in data marketing/CRM, including email marketing across customer retention, re-engagement and acquisition working with a sizeable customer database We re one team and we celebrate all of the more »

business to business portfolio of brands. As a sales executive you will develop and execute the subscriptions sales strategy, ensuring your sales efforts drive customer acquisition, retention, and revenues to exceed targets and create long-term value. You will generate revenue from new business, renewals and win more »

within the client account, understanding client needs, crafting tailored proposals, and securing buy-in for our solutions. Additionally, you will be responsible for client retention and satisfaction, ultimately driving long-term partnerships. If you thrive in a target-driven environment and possess exceptional sales skills, we want to … the technology landscape. Develop strategies to proactively address potential renewal risks and secure long-term commitment from clients. Lead strategic QBRs. Key account retention: Monitor key account metrics, including product use and NPS. Where product use or NPS requires optimisation, you will own and manage optimisation strategy and more »

with a Series A Software Development vendor who is changing the Martech (Marketing Technology) space. One of their key hires is a VP of Customer Success. The VP of Customer Success will be responsible for driving customer satisfaction, retention, and growth by leading our customer success strategy and team. This role requires a strategic thinker with a proven track record in customer success within the software development and marketing technology sectors. This position is Hybrid and requires you to be in the London office 2 days a week. Key Responsibilities: Develop and implement … a comprehensive customer success strategy that aligns with the company’s overall business objectives. Lead, mentor, and grow the customer success team to deliver exceptional service and support to our clients. Drive customer retention and expansion by ensuring customers realize the full value of our more »

with a Series A Software Development vendor who is changing the Martech (Marketing Technology) space. A crucial role for them is the Head of Customer Experience. They will be responsible for driving customer satisfaction, retention, and growth by leading our customer success strategy and team. … This role requires a strategic thinker with a proven track record in customer success within the software development and marketing technology sectors. This position is Hybrid and requires you to be in the London office 2 days a week. Key Responsibilities: Develop and execute a comprehensive customer experience … strategy that aligns with the company's overall business objectives and brand promise. Lead and inspire a team of customer experience professionals, fostering a culture of customer-centricity across the organization. Map and analyze the entire customer journey, identifying key touchpoints and opportunities for improvement. Collaborate with more »

Title: Senior Building Performance Manager [Customer Success] Reports to : Head of Customer Success Location: Remote - London, UK based, Full-Time Bueno is a global company headquartered in Australia. This role will require work flexibility to coordinate across time zones. In your application please include your resume. Cover letters … deep building performance expertise with excellent client management skills to build our SaaS and service business in the EU. The Senior Building Performance Manager [Customer Success] will work closely with the UK Country Manager and Bueno’s cross-functional teams across the world to support our B2B clients, including … repeatable expansion of Bueno in new markets Role-Specific Client Satisfaction - Ensure our satisfaction metrics (e.g. NPS) stay above historical and industry averages. Client Retention - Maintain our target Net Revenue Retention (NRR) by providing exceptional support and driving product adoption. Client Growth - Grow our target NRR more »

Position Overview Analytics Consultants act as trusted advisors to our clients across the region and have responsibility for managing the associated client relationships. Consultants look to develop deep linkages with our clients and help clients make best usage of our more »

Chief Data Officers and senior management teams. From initial data consultancy services to evolving into multiyear data managed service relationships, our impressive 98% client retention rate underscores our commitment to excellence. The team combines consultancy & services led Enterprise sales and pre sales talent supported by an experienced executive … the relationship by continually seeking fresh client challenges to overcome. Required Experience The ideal candidate should demonstrate a relentless desire to excel in a customer-first sales environment, including: • Solid track record of executive-level selling based on business priorities and outcomes • Proven success in winning new clients through more »

post-booking experience team to own, develop and optimise the user journey.In this role you will optimise and take ownership of the post booking customer journey process, which is of critical importance within the intermediary e-commerce industry. You will focus on customer retention, referrals, implementing … background within a two-sided B2C marketplace to join an incredibly exciting and innovative ecommerce to make a real impact on their post-booking customer journey experience; and take advantage of the incredible benefits, remote working opportunities, flexibility, and empowering environment on offer.The Role: *Take full Ownership of the … Full Customer Journey *Optimise the customer experience *Leveraging post booking experience to increase booking and referrals *Implement own measurement frameworks * Work with dedicated Engineering teamThe Person: *Track record as a Product Manager in two-sided marketplace with focus on customer retention *Experience performing AB Tests more »

Customer Success Manager – AR/VR and Mixed Reality Projects Remote Role - Occasional Travel to client sites Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success … They are dedicated to realising the potential of their clients and delivering excellence through an integrated suite of services. Why This Role? As their Customer Success Manager, you will play a pivotal role in shaping their customer success strategy. This is an exciting opportunity to establish a robust … customers derive maximum value from their solutions. You will have the chance to grow within the organisation and make a significant impact on their customer success initiatives. Key Responsibilities Develop and implement success plans tailored to customers’ business objectives, driving engagement and product adoption. Build and nurture strong relationships more »