1 to 25 of 57 Remote/Hybrid Customer Service Jobs in London

community. Please do not contact the recruiter directly. Why Join frog Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing … future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united ...

Line Support Customer Service Agent Annual Salary: Competitive Location: Kingston upon Thames, KT1 Job Type: Full-time, Hybrid Day-to-day of the role: Serve as the initial point of contact for partners, providing prompt and effective technical support to resolve queries and issues via our ticketing system … capabilities, enabling account managers to effectively communicate the value proposition of our solutions to clients. Collaborate with suppliers and internal teams to ensure efficient service delivery. Perform various administrative and ad hoc duties as required. Required Skills & Qualifications: Previous experience in a customer support role, preferably within ...

Head of Customer Support - B2B SaaS/Technology Permanent Location: UK - Remote (travel to Oslo once a week) Salary: £70,000 - £90,000 (+ benefits) We are looking to recruit a Head of Customer Support for a growing global B2B SaaS organisation that provides digital technology solutions … education, enterprise and professional customers. They are looking for an experienced Head of Customer Support to lead and improve their B2B customer support operation across multiple locations. This is a senior leadership role for someone who can define what excellent customer support looks like ...

Microsoft Dynamics 365 CRM Technical Consultant (omni channel/contact centre/Customer service) | Outside IR35 | £450-475 per day | Fully Remote | 6 Months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant … initial 6 month contract. If you are coming available and experienced with Microsoft dynamics 365 CRM Development (Customer service/contact centre), please apply. Skills Required: Proven Dynamics 365 Customer Service & Omnichannel expertise - Customer Service Workspace, case management, SLAs, unified routing, and digital channels ...

estimate, and scope platform changes Design, build, and implement enhancements to the platform Required Experience 5+ years of ServiceNow development experience Strong experience with Service Portal development Desirable Experience Experience with ServiceNow Customer Service Management (CSM) ServiceNow Certified Application Developer (CAD) certification Experience working in Agile … team Comfortable working under project deadlines Excellent communication and stakeholder management skills Technical Skills Strong ServiceNow development experience (3+ years) Hands-on experience with Service Portal Solid background in web technologies including HTML, AngularJS, Bootstrap, CSS, JavaScript, JSON, HTTP, and REST/SOAP Experience with ServiceNow integrations Ability ...

enthusiastic and self-motivated and experienced 3rd line technical support to join an existing technical support team to provide an outstanding level of customer service and high-end technical support to our schools.You will report into the Service Desk Manager and act as the primary point … coaching and assistance for the first and second-line support. Responsibilities Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions. Help ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool introduction ...

LGBTQ+ business community. Please do not contact the recruiter directly. Why join frog? frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future … customer experience by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion ...

commercially driven E-commerce professional with a passion for online trading, customer experience, and digital optimisation? We're looking for an experienced E-commerce Manager to take ownership of this growing streetwear brand's online platform and drive the next stage of their digital growth journey. This … fantastic opportunity to lead the performance, optimisation, and development of a thriving e-commerce operation while working closely with Marketing, Operations, Customer Service, and external technology partners. The Role As E-commerce Manager, you will be responsible for the overall performance of the e-commerce website, ensuring ...

triple bottom line, where we never prioritise profit over people and planet. The role We are looking for a motivated and enthusiastic Service Desk Analyst to join our IT team. You will be the first point of contact for IT support across the firm, assisting colleagues with first‐line … mobile device management. This role offers excellent opportunities to learn, develop and progress, providing a strong foundation in IT support. You’ll need strong customer‐service skills, good problem‐solving ability and confidence working in a fast‐paced environment. A friendly, helpful approach is essential. Key Responsibilities Working ...

continuous improvement initiatives Troubleshoot and resolve complex platform issues Essential Skills & Experience 5+ years' experience developing solutions on the ServiceNow platform Strong hands-on Service Portal development experience Excellent knowledge of: HTML CSS JavaScript AngularJS Bootstrap JSON REST/SOAP APIs HTTP protocols Experience developing ServiceNow integrations Strong understanding … troubleshooting skills Strong communication and stakeholder management skills Ability to work independently and collaboratively within distributed teams Desirable Skills & Experience Experience with ServiceNow Customer Service Management (CSM) Experience working with Jira and Confluence Experience within Scrum, Agile, or SAFe delivery frameworks Knowledge of SaaS and cloud-based technologies ...

continuous improvement initiatives Troubleshoot and resolve complex platform issues Essential Skills & Experience 5+ years' experience developing solutions on the ServiceNow platform Strong hands-on Service Portal development experience Excellent knowledge of: HTML CSS JavaScript AngularJS Bootstrap JSON REST/SOAP APIs HTTP protocols Experience developing ServiceNow integrations Strong understanding … troubleshooting skills Strong communication and stakeholder management skills Ability to work independently and collaboratively within distributed teams Desirable Skills & Experience Experience with ServiceNow Customer Service Management (CSM) Experience working with Jira and Confluence Experience within Scrum, Agile, or SAFe delivery frameworks Knowledge of SaaS and cloud-based technologies ...

Title: Technical Sales Executive Warehouse Loading Bay Systems Job Reference Number: 510217-1574-26139 Industry Sector: Technical Sales, Sales Support, Senior Sales, Technical Support, Customer Service Representative, Warehousing, 3PL, Industrial, Food & Beverage, Distribution Centres, Retail, Safety, Logistics, Industrial Door Installers, Loading Bay Installers, Distribution, End Users, Retailers … Typical loading bay solutions £25,000-£150,000 Customers include: Tesco, Next, DHL, TJK (TJ Max), UPS etc. Solution based selling based on unique customer needs The ideal applicant will be a Technical Sales Executive Warehouse Loading Bay Systems with: Must have internal sales experience Ideally worked ...

Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Second Line IT Support Engineer, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: Starting from £32,000 per annum + up to £8,000 Bonus + Benefits … opportunity for a 2nd Line IT Support Engineer to join a fast-paced IT support team delivering high-quality technical support and customer service. As a 2nd Line IT Support Engineer you will act as an escalation point for complex issues, supporting Microsoft environments including Windows, Microsoft ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Fitch Group is currently seeking a Service Desk Technician based out of our London office. As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust … technology and data at Fitch? Visit: https://careers.fitch.group/content/Technology-and-Data/About the Role The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service, user experience and technology. The Service ...

Role: Connectivity Service Desk Team Leader Location: London (Hybrid Working) Salary: Up to £50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Hybrid Working and more. Our client, a leading provider of connectivity, managed IT and cybersecurity … services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers, and support the continued growth ...

solve complex technical challenges. As a Technical Support Specialist, you will serve as the primary technical liaison for my client's customers, embodying a customer-first philosophy. You will work cross-functionally with internal teams and be trusted to handle multiple priorities with professionalism and precision. Key Responsibilities … Technical Support Specialist Respond to customer enquiries via phone and email, providing technical assistance and resolving issues within stringent SLAs. Remotely troubleshoot and diagnose software incidents, guiding customers through step-by-step solutions or escalating to higher-level support teams as required. Document and track all customer interactions ...

solve complex technical challenges. As a Technical Support Specialist, you will serve as the primary technical liaison for my client's customers, embodying a customer-first philosophy. You will work cross-functionally with internal teams and be trusted to handle multiple priorities with professionalism and precision. Key Responsibilities … Technical Support Specialist Respond to customer enquiries via phone and email, providing technical assistance and resolving issues within stringent SLAs. Remotely troubleshoot and diagnose software incidents, guiding customers through step-by-step solutions or escalating to higher-level support teams as required. Document and track all customer interactions ...

Manager 3 Month Contract | Outside IR35 £300-350 per day My client is a fast-growing ecommerce business focused on delivering an exceptional online customer experience. As part of an exciting period of growth, they are looking for an experienced Website Manager to oversee and optimise their ecommerce website … customer journey. The Role My client is seeking a proactive and commercially minded Website Manager on a 3-month contract basis to take ownership of the day-to-day management and performance of their ecommerce website. The successful candidate will play a key role in improving the online customer ...

Established in 1988, Spitfire is a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony, IoT and cybersecurity solutions to over 5,000 business customers … many of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed in a dynamic sales team to enrol on our industry ...

someone at the beginning of their IT career who has a solid foundation in IT support, whether that's through a 1st Line position, Service Desk role, IT apprenticeship or commercial IT support experience. You'll be someone who enjoys troubleshooting technical issues, takes pride in delivering excellent customer service and is keen to continue learning and developing your technical knowledge. Role: Providing 1st Line IT support to internal users via telephone, email and face-to-face. Logging, managing and resolving IT support tickets. Supporting Microsoft 365 applications including Outlook and Teams. Managing user accounts, passwords ...

seeking an experienced Sage 200 Support Consultant to join a growing software and business solutions team. This position is ideal for a customer-focused professional who enjoys troubleshooting complex issues, providing expert guidance, and building strong client relationships. As a key member of the support function, you will deliver … quality assistance to Sage 200 users across a variety of sectors, helping organisations maximise the value of their ERP systems while ensuring an outstanding customer experience. Key Responsibilities Provide timely and effective support for Sage 200-related issues, identifying root causes and implementing appropriate solutions. Deliver support via telephone ...

technically, acting as a senior escalation point for complex infrastructure and support issues. You’ll play a key role in mentoring engineers, driving service excellence, and helping shape the future of the support function. What you’ll do Lead and mentor a team of 3rd Line Engineers … support teams Manage and resolve complex 3rd Line support tickets Support infrastructure environments across Microsoft technologies, networking, and cloud services Drive continuous improvement across service delivery and support processes You’ll work closely with Service Desk teams, technical leadership, and wider infrastructure specialists to ensure high levels ...

wide range of stakeholders. The Company They are a well-established, consumer-focused organisation operating at scale across multiple markets. With a strong customer base and a growing analytics capability, they are investing in data to drive smarter commercial decisions. The business has access to a rich … translating insight into practical outcomes. This is an environment that values curiosity, initiative, and clear communication. The Role You will take ownership of customer analytics and commercial insight projects, partnering closely with senior leaders across the business. Deliver customer segmentation and behavioural analysis to inform strategy Analyse churn ...

organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Customer Engagement Manager Locations : London | Hybrid Get To Know Us: SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration … role within the global Deal Services organization, nested within the larger Global Technical Sales organization. Within their responsible region, the CEM will define Deal Service solutions based on the client’s business needs. The CEM will also work closely with core stakeholders within Field Sales, Sales Engineers, Customer ...