1 to 25 of 51 Remote/Hybrid Customer Service Jobs in London

leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into strategically important new markets. You'll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their … European operations. You'll align and evolve their customer service strategy, while using data to provide valuable recommendations to senior management. This is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity! The following skills/experience ...

Advancing People Multilingual - Recruitment Specialists are now recruiting for an Italian & Spanish Speaking Customer Service Advisor/Claims Advisor on a fully remote basis to a Tech Scale up. As an Italian & Spanish Speaking Account Coordinator/Claims Advisor it will be your responsibility to work with customers … primarily those based in the Italian & Spanish speaking region and covering the Italian and Spanish speaking markets, providing excellent customer service via phone and email ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Deliver high quality customer service Assist with Customer ...

Line IT Support Engineer - London - £28,000 - Hybrid Working! Role : 1st Line IT Service Desk Analyst Location : North West London (Hybrid – 3 days onsite/2 days remote) Salary : £28,000 (DOE) A well-established Managed Service Provider (MSP) based in London is looking for a 1st Line … Service Desk Analyst to join their growing Service Delivery team. This is a fantastic opportunity for someone early in their IT career who enjoys solving technical problems, delivering great customer service, and developing their technical skills within a fast-paced MSP environment. The Role ...

hours per week | 9.00am–6.00pm (1 hour lunch) Salary & Benefits Competitive salary. 20 days annual leave rising to 25 days with length of service, plus bank holidays. Private healthcare and workplace pension. About the Opportunity Our client is a growing Managed Service Provider (MSP) delivering digital transformation, cloud … managed services, hardware, software and project-based solutions. You will directly support revenue generation by enabling the sales team to operate efficiently, delivering excellent customer service and maintaining accurate, timely sales processes. Key Responsibilities Managing the sales inbox and answering inbound sales calls in a professional and timely ...

ideal candidate will have a natural flair for technical problem-solving, experience working within an education environment, and a passion for delivering high-quality service to schools. This is a central role within our Project Team, supporting the design, development and delivery of technical solutions across our school network. … timely responses Attend project meetings and contribute to technical discussions Help train and support team members where needed Maintain high standards of documentation and customer service What Were Looking For Were seeking someone with strong technical expertise and a background in project management. Youll be organised, adaptable ...

with Dynamics 365 CE/CRM . Build workflows, dashboards, and apps using Power Automate, Power Apps, and Power BI . Implement Omnichannel for Customer Service and AI-enhanced tools using Copilot Studio, GitHub Copilot, or Azure OpenAI Service . Collaborate with architects and business teams … Apps, Power Automate, Power BI, and Power Virtual Agents . Familiarity with Copilot integration, AI agents, or GitHub Copilot . Understanding of Omnichannel for Customer Service is highly desirable. Active or eligible SC/DV/CTC clearance . Strong problem-solving, collaboration, and communication skills. ...

Sage 200 Support Consultant to join their growing team. This is a fantastic opportunity to work with a well-stablished company that values expertise, customer service, and professional development. The Role You’ll provide technical support and guidance to clients using Sage 200 and associated add-ons, helping … from their systems. The role involves troubleshooting issues, resolving support tickets, testing bespoke solutions, and collaborating closely with internal teams to ensure an excellent customer experience. Person fit · Solid experience supporting Sage 200 (finance, commercials, manufacturing, CRM) · Familiarity with Sage 200 add-ons such as Sicon, Draycir, Eureka ...

Service Desk Engineer Hybrid working following successful completion of 3 month induction. We are seeking a proactive Service Desk Engineer to join our Service Delivery Team, delivering top-tier IT support both remotely and on-site. Responsibilities: Respond to technical requests via phone, email, and ticketing system. … vendors. Stay updated on technology and cyber-security developments; pursue relevant certifications. Requirements: Minimum 2 years IT support experience, in an MSP environment. Strong customer service and client-facing skills. Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions ...

office presence Role Overview Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments. The successful candidate will … escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment. You will also assist in mentoring ...

Dynamics 365 CE Techno Functional Consultant - OUTSIDE IR35 - 100% Remote Role Overview We are seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant with strong capability in Field Service and the ability to design and build Power BI reports and dashboards .This role is ideal for someone … platform. You’ll be the main functional SME in front of clients, shaping solutions and guiding successful delivery. Key Responsibilities Dynamics 365 CE & Field Service Lead requirements-gathering workshops with customers to understand business processes, pain points, and objectives. Translate business needs into functional designs, solution blueprints, and configuration ...

office presence Role Overview Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments.The successful candidate will act as an escalation … point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.You will need solid experience providing macOS support ...

major transformation with the marrying of these two innovative companies. Joining a startup deeply invested in technology with Capital One's entrepreneurial spirit and customer-first, tech-led culture, creates an environment where engineers can continue to disrupt the status quo to develop best-in-class customer experiences … knowledge when necessary. If you think innovatively, and like to embrace bleeding edge technology, with a pragmatic approach, you will enjoy working here. The service we offer and build upon is unlike anything ever built before, and our product is rapidly evolving. Velocity Black is our core product, built ...

business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves … future You’ll provide first level support for all customers via telephone, email and live chat. You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more. You’ll take ownership of the resolution of the queries, liaising with ...

Hours: 36 hours per week - flexible options considered Contract Type: Permanent Do you have a working knowledge of Microsoft Dynamics 365 Field Services, Field Service Mobile and Resource Scheduling Optimization? This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 With … business stakeholders, building relationships, communicating changes and managing expectations. You'll need certification in one of the following or equivalent experience: Microsoft Dynamics 365 Customer Service Functional Consultant, Microsoft Dynamics 365 Field Service Functional Consultant, Microsoft Power Platform Functional Consultant. Monitoring and day to day running ...

across various industries. Job description As our new BDM with KA responsibilities, you will spend 30% of your time nurturing and growing existing Agfa customer accounts and 70% of your time prospecting and building your healthy pipeline funnel, for Agfa Radiology Solutions across the London and the North … review account performance and identify opportunities for improvement. Sales Strategy and Execution Achieve and exceed agreed sales targets and KPIs. Prepare and deliver compelling customer-facing sales presentations. Create and present proposals that effectively communicate the value of Agfa Radiology Solutions. Negotiate and close deals. Handle contract negotiations ...

well-established enterprise in the FinTech Space! A high-growth enterprise SaaS business is hiring a Strategic Accounts Manager to join its expanding Customer Success team. This is a remote role supporting a portfolio of high-value enterprise clients, with a strong focus on retention, renewal, and revenue expansion … enterprise accounts valued at approximately £500K ARR each Managing an average order value of £150,000 dealing with established financial organisations Drive customer retention, renewals, upsell, and cross-sell opportunities within existing accounts Act as the primary post-sale relationship owner, following the Sales handover Deliver a high-touch ...

client, a global Professional Services firm, are looking for Junior Helpdesk Analysts to join their Operations and Service Support Team. The successful candidates will provide the primary, day-to-day interface to services through the Intelligent Service Desk and be responsible for logging, triaging, and assigning technical incidents … email or telephone. Accountable for assignment of incident tickets to the most appropriate resolution resource based on several factors including availability, incident severity and service level agreement. Accountable for the rapid assessment of the severity of an incident based on the information available and severity criteria. Handling simple admin ...

organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Customer Engagement Manager Locations : London | Hybrid Get To Know Us: SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration … role within the global Deal Services organization, nested within the larger Global Technical Sales organization. Within their responsible region, the CEM will define Deal Service solutions based on the client’s business needs. The CEM will also work closely with core stakeholders within Field Sales, Sales Engineers, Customer ...

services. Develop and own the strategic account development plan. Serve as the primary point of contact and escalation for client relationships and overall customer experience. Track engagement and project performance against account metrics. Translate client business goals and industry trends into new business opportunities. Manage contract completion, compliance … Advocate for the best team composition and conditions to ensure successful project delivery. Collaborate closely with the global delivery teams to manage large-scale service engagements, including planning, execution, monitoring, and reporting. Facilitate knowledge sharing to educate the internal team on client business specifics, industry context, environment, and change ...

Willingness to learn • Team Player • In-depth knowledge of hardware and software • Up-to-date knowledge of IT and software trends • Strong customer service ethos • Excellent communication skills • The ability to quickly establish good working relationships with clients • The ability to work to deadlines and under pressure • Problem ...

troubleshooting complex issues, and managing policies within enterprise environments. Key Responsibilities Provide excellent Windows support for end users, ensuring timely resolution of incidents and service requests. Manage and support EUC devices , including laptops, desktops, and related peripherals. Administer, configure, and troubleshoot Windows 11 operating systems. Create, manage, and maintain … management . Proficiency with Microsoft 365 administration and support. Solid understanding of endpoint security, device configuration, and user access management. Excellent problem-solving and customer service skills. Ability to work in a fast-paced, enterprise IT environment. ...

Services (MSP) Location: UK (Hybrid working available) Industry: Managed IT Services/Technology Salary: £50,000 + £30,000 OTE An award-winning Managed Service Provider (MSP) is looking for an Account Manager to join its growing client success team. Supporting a portfolio of established clients, you will … trusted advisor, ensuring strong relationships, high service satisfaction, and identifying opportunities for growth. This role is ideal for someone with B2B account management experience , ideally within the IT or MSP sector , who enjoys working closely with clients and helping them maximise the value of their technology solutions. The Role ...

into functional designs. Excellent communication and stakeholder management capabilities. Preferred Experience in global rollouts, template design, or large transformation projects. Exposure to SAP CS (Customer Service) or SAP LE TRA. Experience working in regulated industries (pharma, life sciences). Personal Besides the professional qualifications of the candidates … place great importance in addition to various forms personality profile. These include: High analytical skills A high degree of initiative and flexibility High customer orientation High quality awareness Excellent verbal and written communication skills Key Responsibilities: Lead end to end O2C design includes sales orders, quotations, contracts, deliveries, billing ...

looking for a contractor to strengthen its North Europe Digital team. You will join a forward-thinking CRM & Digitalisation function focused on improving customer experience and digital platform performance. Your new role You will act as the key point of contact for digital tools across the region, supporting internal … commerce platforms. Responsibilities include troubleshooting issues, managing user access, updating platform content, supporting new functionality rollouts and documenting enhancements. You will liaise closely with Customer Service, IT, Digital and Commercial teams to ensure smooth operations and continuous improvement. What you'll need to succeed Experience working with digital ...

communicate effectively and confidence in managing escalations Self-aware, open-minded with a high degree of personal and professional integrity Committed to delivering exceptional customer service Continuously strives for improvement; to look for best practice and evolve ways of working to ensure best possible results Approachable and supportive … peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on. Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of a number ...