1 to 25 of 29 Remote Customer Service Jobs in London

Customer Service Executive Uxbridge 28- 30k plus 10% annual bonus Are you passionate about delivering and exceptional service to Customers? Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution? My client a friendly techy organisation … with a real family feel) is now seeking an additional person to join their customer service team. The role offer hybrid working- 3 days in the office, 9-5.30pm, free parking, Friday night get together and 24 days holiday! Duties Full order management onto MS Dynamics Checking ...

currently looking for Customer Executive's to join a Tech firm based in Central London. This role is working 9-6 and is paying £14 hour, this includes hybrid working. This position could suit an up and coming graduate with a minimum of one year's customer service experience. The role Answer customer questions by phone, email, webchat, social media or in person. Explain products, services and policies. Take orders Arrange appointments. Sell products or services and process payments Handle feedback and complaints. Deal with contract renewals and subscriptions. ...

Lead Generation and Management: Assist with lead generation activities, such as online research and some outbound calling to prospective customers and maintain and update customer records and sales pipelines in the CRM (SalesForce) system. Collaboration: Coordinate with various internal departments, including marketing, product, and customer service … align strategies and resolve complex issues for merchants and partners. Data Management and Analysis: Utilize CRM software (e.g., Salesforce) to track leads, update customer records, and analyze sales performance data to provide insights for strategic decision-making. Creating and generating reports to and identify sales/acceptance gaps. Skills ...

seeking an experienced Product Owner with strong expertise in contact centre platforms, ideally Zendesk, to lead the vision, strategy, and delivery of our customer service and support technology stack. This role will own the product roadmap for our contact centre solutions, driving enhancements that improve customer experience … operational efficiency, and agent productivity. As the Product Owner, you will collaborate closely with engineering, operations, customer support, and external vendors to deliver scalable features and seamless integrations. You will act as the voice of the customer and the business, ensuring our platforms align with both short term ...

access, including creation of accounts, modification of user permissions, and removal of accounts of staff leaving the Agency. Ensuring the provision of support and service to all customers during scheduled hours. Undertake Appropriate system and service Monitoring and Auditing to ensure service state and availability. To maintain … should pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, while maintaining appropriate awareness of service provider requirements. Essential role criteria Formal technical qualification (e.g. MCP, MCSA\E) or equivalentrelevant experience in a similar senior engineer role Demonstrable PowerShell scripting/ ...

Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3–6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They … professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting ...

Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3–6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They … professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting ...

Role: Salesforce Administrator - Service Cloud Specialist Location: Hybrid (London-based) Salary: £60,000 + benefits About the Role: We are seeking a highly skilled Salesforce Administrator with a strong focus on Service Cloud to join our team. This is a fantastic opportunity to work on cutting-edge Salesforce … solutions and play a key role in optimising customer service operations. Key Responsibilities: Administer and maintain Salesforce Service Cloud environments Configure and manage Einstein Bots for automated customer interactions Implement and optimise Omnichannel routing for seamless service delivery Collaborate with stakeholders to gather requirements ...

Role: Salesforce Administrator - Service Cloud Specialist Location: Hybrid (London-based) Salary: £60,000 + benefits About the Role: We are seeking a highly skilled Salesforce Administrator with a strong focus on Service Cloud to join our team. This is a fantastic opportunity to work on cutting-edge Salesforce … solutions and play a key role in optimising customer service operations. Key Responsibilities: Administer and maintain Salesforce Service Cloud environments Configure and manage Einstein Bots for automated customer interactions Implement and optimise Omnichannel routing for seamless service delivery Collaborate with stakeholders to gather requirements ...

expert-level infrastructure and technical support with a strong focus on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics: VIP & Executive Support Excellence - Proven experience providing white-glove support to C-suite executives, board … members, and high-priority clients with exceptional customer service skills. Ability to handle sensitive situations with discretion, manage expectations under pressure, respond rapidly to urgent requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support - Extensive ...

Microsoft Power Platform (Power Apps, Power Automate, Power Pages, Dataverse) with Entra ID integrated. Strong knowledge of Dynamics 365 modules (such as Sales, Customer Service, or Field Service). Familiarity with Azure services and integration approaches (APIs, Logic Apps, Service Bus). Coding experience with JavaScript ...

Microsoft Power Platform (Power Apps, Power Automate, Power Pages, Dataverse) with Entra ID integrated. Strong knowledge of Dynamics 365 modules (such as Sales, Customer Service, or Field Service). Familiarity with Azure services and integration approaches (APIs, Logic Apps, Service Bus). Coding experience with JavaScript ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from … searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being ...

similar successful positions in the past Be highly collaborative with the current team, management structure and business leaders Demonstrate a very high level of customer service and empathy to the customer issues Be an excellent all-round communicator through verbal and written communication. Please apply! Guidant, Carbon60 ...

changes to new or existing agreements Lead annual ISO audit process Accounts receivable: Raise and issue sales invoices and credit notes and upload on customer portals as required. Posting daily cash and credit card receipts and reconcile Create and maintain customer accounts in Business Central, CRM and customer … About you: Skills, Knowledge and Expertise: Core Competencies: Problem solving Communicating and influencing Developing and managing collaborative relationships Planning and organizing Quality results orientation Customer service orientation Decision-making Flexibility and adaptability Essential Knowledge and Experience: AAT qualified Excellent organisational skills Proven experience of working in a similar ...

Title: IT Build Engineer Location: North-West London Job Type: Full-time Reporting to: Service Desk Manager Role Overview Important: This is an IT Build & Provisioning role (devices, users, Microsoft 365) not a software or DevOps build engineering position. We are looking for a skilled IT Build & Provisioning Engineer … Microsoft Intune & Autopilot deployments, and Microsoft 365 user provisioning, rather than software development, DevOps, or cloud infrastructure automation. You will work closely with the Service Desk and wider technical teams to ensure devices and users are provisioned efficiently, securely, and consistently in line with defined standards and SLAs. ...

high-impact digital channel? We’re looking for a talented CRM & Marketing Automation Lead to drive automated, multi-channel campaigns and elevate our customer engagement strategy across several European markets. The Role You’ll lead the development of a new Customer Data Platform (CDP), manage complex integrations … reporting • Ensure high data quality and efficient segmentation strategies • Plan and deploy regular monthly email campaigns • Work closely with cross-functional teams (Web, IT, Customer Service, Business Development) • Provide leadership and direction to the Email Marketing Specialist Skills & Experience • Proven experience with CRM and CDP platforms (e.g., DotDigital ...

meetings, manage print requests, and provide physical IT assistance when needed.• Work within a team to keep operations running smoothly, ensuring excellent customer service and IT support. What you’ll bring to this IT Helpdesk Analyst role: • Strong experience in 1st and 2nd line IT support, including ...

front-line IT support, handling hardware and software issues across multiple platforms. You'll work closely with global teams, ensuring a high level of customer service and technical excellence.Key Responsibilities: Provide desk-side support for hardware/software issues (Break/Fix). Manage incident and service ...

front-line IT support, handling hardware and software issues across multiple platforms. You'll work closely with global teams, ensuring a high level of customer service and technical excellence. Key Responsibilities: Provide desk-side support for hardware/software issues (Break/Fix). Manage incident and service ...

least one implementation with Process/Task Mining PEGA Lead System Architect (PCLSA) certification is essential. In-depth knowledge of PEGA frameworks, including Customer Service, Decisioning, and Smart Disputes. Hands-on expertise in system integrations using SOAP/REST APIs, JMS, MQ, and Kafka. Comprehensive understanding of case ...

least one implementation with Process/Task Mining PEGA Lead System Architect (PCLSA) certification is essential. In-depth knowledge of PEGA frameworks, including Customer Service, Decisioning, and Smart Disputes. Hands-on expertise in system integrations using SOAP/REST APIs, JMS, MQ, and Kafka. Comprehensive understanding of case ...

deliver both business and technical solutions. Experience working in a fast-paced environment and managing supplier relationships. Experience with Source-to-Pay systems. Excellent customer service and stakeholder management. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community ...

Head of Operations you will consolidate and strengthen operational delivery across a number of mission critical areas impacting member experience, certification and customer service. You will foster greater collaboration across the organisation and play a critical role in shaping the future of Red Tractor, ensuring we remain agile, outward … industry standards and stakeholder expectations. Drive the development and implementation of a forward-looking technology systems strategy, managing data infrastructure and system reliability. Champion customer service excellence for members and supply chain stakeholders. Contribute to strategic planning as part of the Senior Management Team, supporting delivery ...

London (Hybrid) Project Manager with IT MSP experience, IT knowledge, and strong organisational skills required by a London based IT managed service provider. In this role you coordinate and support the delivery of complex technical projects with direct client involvement. This position is within the project management office … detail, and communication skills Ability to manage time effectively and work independently High standard of written English and grammar Problem-solving skills and customer service orientation Preferred: PRINCE2 qualified Experience using a ticketing system Benefits: Hybrid working (2 days remote/3 days in office) 20 days holiday ...