1 to 25 of 251 Remote/Hybrid Customer Service Jobs in London

Microsoft Dynamics 365 Customer Service Functional Consultant Contract: 6–12 Months IR35: Inside IR35 Location: Hybrid – York or London We are looking for an experienced Microsoft Dynamics 365 Customer Service Functional Consultant to join a high‐profile project delivering and optimising customer service solutions … Microsoft Dynamics 365. Working closely with business stakeholders, you will play a key role in gathering requirements, designing functional solutions, and configuring Dynamics 365 Customer Service to improve customer experience, operational efficiency, and agent productivity. Key Responsibilities Lead the functional design and configuration of Microsoft Dynamics ...

Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World's Best Management Consulting Firms. Our Customer practice are looking for experienced, Consultants Senior Consultants and Managers to join the team. Our Customer team is hiring motivated and talented individuals, from Consultants … Managers, to join us and help clients define the future of customer experience and reimagine how they engage, serve and create value for their customers. We work with organisations across a range of sectors to define the future of customer experience, redesign service organisations and deliver transformation ...

brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life. We started in 2004. Since then we’ve built … award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like ...

looking for an experienced and forward-thinking AI Project Manager to lead the design, deployment, and optimisation of AI-powered projects within our Customer Service Operations. This role sits at the intersection of technology and customer experience driving value for our Travelers across our global experiences catalog. … part of the Service Excellence team you will work closely with our AI Automation Lead working cross-functionally with our R&D, Technology, Service-Operations, Data and Supply teams to ensure AI implementation projects are delivered on time, driving measurable value to our Travelers. Key ResponsibilitiesAI Strategy & Project ...

seeking a highly skilled Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business … opportunity-to-cash processes.Support forecasting, territory management, sales pipelines, and relationship selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support ...

Head of Customer Operations – Fintech Consumer Finance Salary c£100/110k London Hybrid Our client is a fast-growing leading FCA-regulated fintech subscription finance business offering loans, and credit-building resources to its members. We are seeking a Head of Customer Operations, you will have extensive … experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and building a team and infrastructure to support our growth. You will work closely with ...

Customer Service Officer (Contact Centre) Pay: £17.33 per hour Location: Wembley, HA9 Job Type: Temp to Perm Contract Required: Standard DBS Check Working Hours : Monday to Friday 9am to 5pm Join our team as a Customer Service Officer in our Contact Centre, where you will … forefront of responding to customer enquiries via telephone and updating various computer systems. This role is ideal for someone who thrives in a dynamic environment and is committed to providing exceptional customer service. Day-to-Day of the Role: Answer incoming calls across various queues including Switchboard, Housing ...

flow of energy, making it affordable, accessible, and for the benefit of everyone. About the Role We're at a pivotal point in our customer experience transformation, and this role will have a real opportunity to shape how we support our customers for years to come. We're looking … both our customers and our teams. You’ll be responsible for: Own Product Requirements and Roadmap - You’ll lead discovery and requirements gathering across Customer Support, Operations, and Technology teams, translating stakeholder needs into clear, prioritised product requirements and roadmap initiatives Shape and Refine the Product Backlog ...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‐on, impeccable customer service and ultimately transform their … customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted ...

DescriptionTechnical Business Analyst - Salesforce Customer PlatformsINTROReady to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays. In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead … working as a Technical Business Analyst, translating business needs into clear technical requirements and delivering successful technology change.> Bring strong Salesforce experience, ideally Salesforce Service Cloud, gained within a customer service or contact centre environment.> Enjoy working with a broad range of stakeholders and acting ...

summary You will be joining the Hospital Customer Service team covering national customer service issues. We are offering hybrid working meaning the successful applicant may be based at any main NHSBT centre nationally with hybrid working optional. There is an expectation to travel to meetings nationally … NHSBT provides to hospital transfusion teams.You will identify trends, insights and key messages producing clear and engaging reports that tell a story to support service improvement. To do this you will focus on analysing and interpreting complex data from a range of sources, including customer complaints, surveys, credits ...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their … customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted ...

Belfast, Edinburgh, Manchester We help organisations solve complex challenges by designing and delivering better services, experiences and outcomes. We're looking for a Consultant - Service Transformation to join our growing team and help clients rethink how they serve customers, colleagues and citizens. This is an exciting opportunity to work … alongside Service Designers, Product Managers, User Researchers, Engineers and Strategists to create customer-centric services that deliver measurable business value. What you'll be doing As a Consultant, you'll support the delivery of service transformation engagements from discovery through to implementation. Your responsibilities will include: Conducting ...

part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with ...

Customer Success Manager Job Advertisement : Customer Success Manager Location: London City Contract Type: Permanent Salary: £40,000 - £50,000 per annum Working Pattern: Full Time, hybrid (1 day working from home) Our client, a leading player in the technology sector, is seeking a dynamic Customer Success Manager … role is pivotal in nurturing long-term client relationships and ensuring that customers derive maximum value from their partnerships. If you are passionate about customer success and thrive in a collaborative environment, this opportunity is for you! Key Responsibilities : Client Relationship Management: Manage and develop a portfolio of strategic ...

Customer Success Manager Job Advertisement : Customer Success Manager Location: London City Contract Type: Permanent Salary: £40,000 - £50,000 per annum Working Pattern: Full Time, hybrid (1 day working from home) Our client, a leading player in the technology sector, is seeking a dynamic Customer Success Manager … role is pivotal in nurturing long-term client relationships and ensuring that customers derive maximum value from their partnerships. If you are passionate about customer success and thrive in a collaborative environment, this opportunity is for you! Key Responsibilities : Client Relationship Management: Manage and develop a portfolio of strategic ...

Service Delivery Manager has overall responsibility for day-to-day customer engagement and delivery of a high-quality service to customers in line with the scope of our support contracts. Working for designated accounts within Managed Services, they ensure that business as usual activity is delivered within … agreed service levels, act as a direct point of contact with key stakeholders taking ownership and where required drive continuous service improvement for that Customer. Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments ...

# Customer Service Sales & Solutions LeaderBirmingham, LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. … This includes:* Best-in-class customer journey design and implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from ...

Ensuring there is an understanding of the needs and priorities for their designated Customers and effectively communicating that internally Delivery of a high-quality service and high levels of customer satisfaction with our provision – avoiding or minimise complaints about service delivery Responsibilities: Take ownership … Customer liaison between designated Customers and support team, responding to items or escalating as necessary Retain ownership of recovery-related responsibilities for designated accounts, while taking increased ownership of account management activities, ensuring continuity of service, effective customer engagement and alignment between operational delivery and wider account ...

Customer Success Manager IT Managed Services Salary: Up to £45,000 per annum Location: Harrow, London Hybrid Working Start Date: Immediate Job Type: Full-time, Permanent Working Pattern: Hybrid Harrow office, home working and client sites Industry: IT/Managed Services (MSP) An exciting opportunity has arisen … experienced B2B Customer Success Manager/Account Manager to join a growing Managed Services Provider delivering end-to-end technical services and support to businesses across the UK. This is a commercially focused customer management role combining account management, customer success and business growth . You will ...

within a Housing environment. The successful candidate will have a strong track record of delivering Microsoft Dynamics 365 CRM initiatives, driving business change, improving customer-facing services, and managing stakeholders across large and complex organisations. This is an exciting opportunity to play a key role in delivering strategic transformation … programmes focused on customer experience, process improvement, and service modernisation. Key Responsibilities Lead end-to-end delivery of Dynamics 365 and business transformation projects. Manage project scope, plans, budgets, risks, issues, and dependencies. Establish and maintain effective project governance and reporting. Work closely with business and technology stakeholders ...

Fosse Associates is seeking a Microsoft Dynamics 365 Customer Service Functional Consultant for a 6–12 month contract based in Greater London. This pivotal role involves leading the design and configuration of customer service solutions to enhance operational efficiency. The successful candidate will have extensive experience … Dynamics 365, particularly in customer service, and will collaborate closely with stakeholders. Hybrid work options available from York or London, offering a competitive day rate. #J-18808-Ljbffr ...

Commerce IT team, based in our London office. You will be reporting into the European Fraud Lead, working closely with EC IT, Customer Service, Logistics, Warehouse Operations, Finance, EU Ecommerce- teams, global stakeholders and external operational partners at a local, European and global level. This is an opportunity … account takeover and other emerging fraud schemes. Identify and implement process improvements to reduce fraud related losses, operational inefficiencies and manual fraud checks across customer journeys, claims, returns, refunds and delivery related cases. Help standardise fraud handling processes across Customer Service, Warehouse Operations, Logistics and related business ...

retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly. Spotify's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational APIs … help improve the advisor experience through intelligent tooling, define how customers reach support across channels, and strengthen the API layer underpinning our service ecosystem. Your work will bring platform thinking together with real human impact, helping our advisors do their best work and improving how users experience Spotify support. ...

hire for this role. Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake … reward those who display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority ...