26 to 50 of 115 Customer Service Jobs in London with Remote Work Options

you'll be responsible for taking business problems and designing appropriate technical solutions to meet their needs. Responsible for the design, development, implementation and service support of our Dynamics 365 Customer Engagement platform (Customer Service Workspace and Model Driven Apps) and associated services you'll share more »

Description To identify, define and integrate new CX capabilities (inc. tools/technology, people & process) into MO, in-line with the Customer & CX strategy, working from idea to BAU adoption. You will work with multi-function teams within MO and outside to ensure timely and effective capability delivery. You … to leverage technology, people and processes to get things done and do it better. The Team will be laser focussed on continuously delivering excellent customer satisfaction. Qualifications Minimum criteria: Proven experience of delivering marketing and CX, projects and initiatives. A passion for the customer and ability to drive … management and end-to-end test implementation and results reporting. Excellent hands-on digital conversion rate optimisation (CRO) skills with proven ability to review customer journeys, funnel analysis and content performance data, identify key trends and opportunities, putting forward hypotheses and delivering recommendations. Good knowledge across a range of more »

Established in 1988, Spitfire are a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony and IoT solutions to over 5,000 business customers, many … of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed in a dynamic sales team to enrol on our industry leading … assimilate and keep up to date with industry technology ? Manage client relationships to grow and cross sell Spitfires products into new customers and existing customer base via telephone and customer facing meetings ? Have a competitive nature to challenge yourself, meet and exceed set sales targets and sales activities more »

so, we have a fantastic opportunity for you! Our client is a very successful MSP who pride themselves on providing an excellent level of customer service to all their clients; they recognise that IT isn’t all about computers – It’s about developing personal relationships and becoming a … access solution implementation and support: VPN, Terminal Services, and Citrix Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets System documentation maintenance and review in ConnectWise and IT Glue Configuration of standard email clients including Outlook Installation, configuration, troubleshooting and customization of … Microsoft Office Suite applications per customer's preferences Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and mobile devices Network Server – Experience preferred with Windows Server and Microsoft 365 To be successful, you will need to hold experience more »

is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer s offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow … Key Accountabilities Maintains a thorough knowledge of the organisation and adheres to all organisational standards Responsible for design, build, test and deployment efforts for Customer Engagement (CRM) technology solutions Provide hands on functional and technical knowledge as well as manage client relationships within the context of the role Write … modifications and resolve any issues that arise Execute assigned tasks within a structured project environment and lead consultants in various project work streams Analyse customer needs and participate in the design and architecture of business process solutions Responsible for completeness and quality of functional design Translate business requirements into more »

Information Technology - Infrastructure Applications team, the Infrastructure Applications Senior Engineer you will provide software and hardware problem incident resolution for issues escalated from the Service Desk and other IT teams, communicating these technical solutions in a customer-friendly, professional manner. The Infrastructure Applications Senior Engineer is a full … i.e. Advanced Installer * Certification in at least one technical product set preferred (Intune, Microsoft 365, System Center, etc.) * Scripting knowledge - PowerShell preferred. * Knowledge of customer service practices; beneficial to have worked in an ITIL based environment. * Analytical and troubleshooting skills. * Excellent oral and written communication in English, demonstrating … a high level of confidentiality and customer focus. * Strong organizational skills with attention to detail; must be able to prioritize and multitask. * Ability to work independently with a sense of urgency in a complex and changing working environment. * Ability to maintain composure during urgent, high-demand situations. * Willingness to more »

business opportunities, gathering intelligence, negotiating deals and tending to account maintenance. Together with a dedicated team by your side, youll be ensuring an incredible service experience with each client you meet. This is a full-time position that will rely on a proven track record in a sales environment … within policy Remote work opportunities including supply of all necessary equipment Your Tasks Identify and create new business opportunities Grow and support our existing customer base to generate revenue and ensure excellent customer service Prepare and present informative, compelling presentations Maintain and monitor customer records and more »

drive our Air Freight business to new heights. As the Key Account Operations Manager, you'll play a pivotal role in ensuring top-notch service delivery to our key customers while spearheading initiatives to achieve ambitious growth and profitability targets. Location : Heathrow, UK Hours : Monday to Friday … to 17:30 What will you be doing? Implement new Key account business, establishing communication lines, SOPs, and credit applications. Ensure alignment between customer expectations and internal processes, driving behavior to achieve business goals. Develop and implement strategies, goals, and policies for Key account customers. Maintain a deep understanding … Key account customers' needs, developing SOPs to exceed expectations. Build relationships with internal and external stakeholders to meet expectations. Investigate and respond promptly to customer inquiries, problems, complaints, and escalations. Manage performance of direct reports, providing support, guidance, and development opportunities. Foster effective communication within and across teams, facilitating more »

breaking innovations and our commitment to environmental sustainability and using our business to promote social justice in the World. We have a market-leading customer service record and average 4.9 product and service reviews globally we do not like to do things by halves Our mission is … managing and growing our affiliate marketing program to maximise channel sales. Your efforts will contribute to driving traffic, improving website conversion rates, and fostering customer engagement and retention. This role offers a unique opportunity to significantly impact the growth and success of our E-Commerce operations, which are central more »

you. Got your attention? Read on We put people first. It s all about you.. In this newly created role, we re seeking a customer and commercially focused enterprise technology leader with proven experience of building and delivering a highly effective Workplace Technology strategy. Our workplace technology includes all … direct experience implementing, integrating and planning people facing systems similar to ours: this includes our HRIS , identity and access management systems (we use Okta), service platforms (we use ServiceNow), workplace communication and office platforms (we use Slack and GSuite) and the variety of other systems that make up the … cases for investment, and connect our workplace technology strategy to our overall business strategy; Proven experience in a leadership role overseeing workplace technology and service management teams, having worked in organisations of a similar size or scale with a track record of changing, building and developing high-performing teams more »

you will be responsible for managing the transition from large-scale Design & Build technology projects through to delivering a first-class Support and Maintenance service to a wide range of clients, ensuring excellent documentation and stakeholder management. The role of Maintenance Contracts Manager involves direct engagement with clients, responsible … and Maintenance contracts, covering a wide range of Smart Building systems across multiple technologies. By demonstrating solid levels of knowledge, skills and expertise in Service Delivery and being technically astute, you will help the team to meet and exceed Service Level Agreements, with a focus on technical excellence … and maintaining Health and Safety standards. You will be expected to have excellent customer service and communication skills, be highly organised and able to work flexibly to meet client demands. Qualifications: Essential Minimum 5 A*-C GCSE's, including Math's or English. Valid DBS Check Desirable First more »

digital support, data collection and information management, and support to events. You will play a key role in providing a proactive first line enquiry service for our students and staff, resolving queries and signposting where appropriate. You will have knowledge and experience in administrative work with attention to detail … and an enthusiasm to develop your own knowledge. Strong customer service skills and a flexible approach are essential. Your skills and expertise will include digital skills including MS office programmes, problem solving skills and highly developed oral and written communication skills. You will have experience of higher education more »

Sunday Times Best Place to Work 2023 . In 2021, Croud acquired VERB Brands, a luxury performance marketing agency. VERB Brands specialises in full-service performance marketing solutions and partners with globally renowned luxury and premium brands such as Flannels, Calzedonia, Aston Martin, The Ritz, Maybourne Hotel Group and … a trusted advisor to formulate results-driven SEO strategies on your account Develop and execute of client strategies to increase profit while providing great customer service to clients Work together with wider teams to devise and deliver Account Development Plans (ADPs) for owned clients to sustain and grow … are delivered on time and accurately Provide direction and guidance to the SEO Executives and Managers to deliver excellence in required communication and client service standards for each client as well as generally Direct line manage a team of SEO Executives and Managers, managing monthly 1:1s and Quarterly more »

love. And we do it all right here at Sky. Leverage your understanding of Digital Media Advertising, Research, and hands-on experience to deliver customer samples in this cutting-edge role that will inform customer sentiment and insight. As a specialist supporting several Market Research areas and armed … regularly sharing your expertise with the wider team, and have the opportunity to guide the development of best practises. Sky prides itself on being customer-led and this role will involve working closely with Research teams across Sky in ensuring we maximise the input customers have on our understanding … campaigns expert, you will be play a critical role in delivering effectively targeted research projects which will support Sky Media, our Product, Content and customer service teams while sitting at the heart of Sky’s Sales & Marketing Consumer Group. What you'll do Accurately and effectively deliver sampling more »

love. And we do it all right here at Sky. Leverage your understanding of Digital Media Advertising, Research, and hands-on experience to deliver customer samples in this cutting-edge role that will inform customer sentiment and insight. As a specialist supporting several Market Research areas and armed … regularly sharing your expertise with the wider team, and have the opportunity to guide the development of best practises. Sky prides itself on being customer-led and this role will involve working closely with Research teams across Sky in ensuring we maximise the input customers have on our understanding … campaigns expert, you will be play a critical role in delivering effectively targeted research projects which will support Sky Media, our Product, Content and customer service teams while sitting at the heart of Sky’s Sales & Marketing Consumer Group. What you'll do Accurately and effectively deliver sampling more »

love. And we do it all right here at Sky. Leverage your understanding of Digital Media Advertising, Research, and hands-on experience to deliver customer samples in this cutting-edge role that will inform customer sentiment and insight. As a specialist supporting several Market Research areas and armed … regularly sharing your expertise with the wider team, and have the opportunity to guide the development of best practises. Sky prides itself on being customer-led and this role will involve working closely with Research teams across Sky in ensuring we maximise the input customers have on our understanding … campaigns expert, you will be play a critical role in delivering effectively targeted research projects which will support Sky Media, our Product, Content and customer service teams while sitting at the heart of Sky’s Sales & Marketing Consumer Group. What you'll do Accurately and effectively deliver sampling more »

love. And we do it all right here at Sky. Leverage your understanding of Digital Media Advertising, Research, and hands-on experience to deliver customer samples in this cutting-edge role that will inform customer sentiment and insight. As a specialist supporting several Market Research areas and armed … regularly sharing your expertise with the wider team, and have the opportunity to guide the development of best practises. Sky prides itself on being customer-led and this role will involve working closely with Research teams across Sky in ensuring we maximise the input customers have on our understanding … campaigns expert, you will be play a critical role in delivering effectively targeted research projects which will support Sky Media, our Product, Content and customer service teams while sitting at the heart of Sky’s Sales & Marketing Consumer Group. What you'll do Accurately and effectively deliver sampling more »

love. And we do it all right here at Sky. Leverage your understanding of Digital Media Advertising, Research, and hands-on experience to deliver customer samples in this cutting-edge role that will inform customer sentiment and insight. As a specialist supporting several Market Research areas and armed … regularly sharing your expertise with the wider team, and have the opportunity to guide the development of best practises. Sky prides itself on being customer-led and this role will involve working closely with Research teams across Sky in ensuring we maximise the input customers have on our understanding … campaigns expert, you will be play a critical role in delivering effectively targeted research projects which will support Sky Media, our Product, Content and customer service teams while sitting at the heart of Sky’s Sales & Marketing Consumer Group. What you'll do Accurately and effectively deliver sampling more »

love. And we do it all right here at Sky. Leverage your understanding of Digital Media Advertising, Research, and hands-on experience to deliver customer samples in this cutting-edge role that will inform customer sentiment and insight. As a specialist supporting several Market Research areas and armed … regularly sharing your expertise with the wider team, and have the opportunity to guide the development of best practises. Sky prides itself on being customer-led and this role will involve working closely with Research teams across Sky in ensuring we maximise the input customers have on our understanding … campaigns expert, you will be play a critical role in delivering effectively targeted research projects which will support Sky Media, our Product, Content and customer service teams while sitting at the heart of Sky’s Sales & Marketing Consumer Group. What you'll do Accurately and effectively deliver sampling more »

Job Description I am working with an leading Managed Service Provider of 30 years located in London who are looking to employ an new Senior Consultant - Azure to work as part of their technical team and Professional Services Team. Job Title: Senior Consultant (Azure) Location: London (Hybrid - Min … Expert in PowerShell scripting and automation for streamlining tasks. Troubleshooting & Diagnostics: Experienced in performing in-depth diagnostics and troubleshooting to resolve technical issues. Communication & Customer Service Client-Facing Communication: Excellent communication skills with a focus on delivering exceptional customer service. Pre-Sales Documentation: Proven ability to write more »

stories within the industry. They re fast growing (18% last financial year), they offer a wide range of services like strategic research, content and customer service research and much more. They re strong in the B2B space but also work in the B2C area too. Most of their … work is ad hoc research, with clients like Flight Club, Treatwell, BaByliss, Kidney Research UK, University of Brighton, Revolut Projects span from service and proposition development, reputation, and customer satisfaction to brand positioning. You will join a very supportive team and a company with a strong emphasis on … Keywords Research Skills, Market Research, Quantitative Research, Qualitative Research, Mixed Methods Research, Survey Design, Quant and Qual, Data Analysis, Focus Groups, Interviews, Market Insights, Customer Satisfaction, Brand Positioning, B2B Research, Tech Sector Research. more »

Support Specialist Your main responsibility will be to offer 1st Line technical support to German speaking customers and will include the following responsibilities: Handle customer requests from distributors, resellers and end users regarding technical issues and product questions Technical requests are received in the form of email, Web Form … Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue Pro-actively maintaining knowledge and updating themselves on all … to time when necessary The successful candidate background, experiences and skills Fluent in German and English is essential Experience in IT support, helpdesk or customer service is preferred - working knowledge of Computer Networks and a proficient knowledge of PC Architecture Demonstrate a successful education Apple Mac & Linux OS more »

agendas, delegate and speaker support and course administration Strong planning and prioritisation skills with the ability to multitask Excellent oral and written English Excellent Customer Service skills Excellent organisational and administrative skills including record-keeping and attention to detail Basic financial awareness and understanding for example working to … IT skills including MS Office (e.g. Word mail merges and Excel reporting). An aptitude for learning new software/portals and experience with customer databases such as iMIS, webinar and eLearning platforms will be an advantage How to apply: Applicants are invited to submit a cover letter explaining more »

set criteria Product lifecycle management Overseeing that all products, categories and pages are uploaded accurately onsite. Where applicable ensuring that all product descriptions use customer-friendly language, reworking page titles, links, imagery and meta descriptions Responsible for enhancing site navigation, refining the customer journey, and strategically placing products … to be the go-to location for premium fashion and housewares on our high streets. We are proud to continue the tradition of excellent customer service delivered through our fantastic teams. more »

desk team to resolve support tickets. To escalate and work with third parties to appropriately resolve issues. Conduct audits and make recommendations regarding the customer's IT environment. Manage and support Office 365, Google Suite, Slack, Adobe, JAMF, Intune and other services. Maintain data security within the wider business … preparation of technical documents and proposals. Skills At least 4 years experience in a similar IT role Excellent verbal and written communication skills. Excellent customer service skills when dealing with users. Ability to work on own initiative a can do attitude with a team player ethic. Attention to more »