3 of 3 Customer Service Analyst Jobs in London

TikTok LIVE - Global Customer Service Quality Analyst, German Speaking TikTok LIVE - Global Customer Service Quality Analyst, German Speaking 2 weeks ago Be among the first 25 applicants Responsibilities About the Team The livestream industry has seen tremendous growth in recent years and has become the next growth driver for TikTok global business. It also … product and operations team. Together we can build an innovative, secure, and intuitive live traffic and ecosystem team for our users. TikTok LIVE is seeking a dedicated and proactive Customer Service Analyst to join our Service Excellence team. In this vital role, you will be responsible for assessing and enhancing the quality and effectiveness of customer service interactions. Detailed responsibilities include: 1. Conduct transaction monitoring to analyze customer service content to evaluate the success of interactions. Assess customer service representatives' adherence to protocols, professionalism, accuracy, and problem-solving abilities. 2. Establish and maintain a comprehensive knowledge management system to capture, organize, and disseminate relevant information. Identify gaps in knowledge resources More ❯

TikTok LIVE - Global Customer Service Quality Analyst, Portuguese Speaking TikTok LIVE - Global Customer Service Quality Analyst, Portuguese Speaking Responsibilities About the Team The livestream industry has seen tremendous growth in recent years and has become the next growth driver for TikTok global business. It also brings great joy to users globally and it creates … product and operations team. Together we can build an innovative, secure, and intuitive live traffic and ecosystem team for our users. TikTok LIVE is seeking a dedicated and proactive Customer Service Analyst to join our Service Excellence team. In this vital role, you will be responsible for assessing and enhancing the quality and effectiveness of customer service interactions. Detailed responsibilities include: 1. Conduct transaction monitoring to analyze customer service content to evaluate the success of interactions. Assess customer service representatives' adherence to protocols, professionalism, accuracy, and problem-solving abilities. 2. Establish and maintain a comprehensive knowledge management system to capture, organize, and disseminate relevant information. Identify gaps in knowledge resources More ❯

Amazon's Customer Service (CS) department is seeking an experienced Business Analyst to join the team. CS is the heart of Amazon; our vision is to be Earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online. The successful candidate will … the Amazon CS Data Analytics Support Hub (DASH). The team mission is to shape the future of decision making using next generation analytics technologies, insights, and improve the customer experience together with our worldwide (WW) partners under the Quality & Escalations space. As a Business Analyst, you will translate business problems into actionable business insights. You are an … analysis expert who leverages a variety of data platforms and analytical tools to provide a holistic view of the customer experience. You build deep contextual and domain knowledge, ensure data quality and build scalable tools. You effectively communicate findings across a wide range of senior stakeholders. This position can be located in any physical CS site. Key job responsibilities More ❯