3 of 3 Customer Services Manager Jobs in London

to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels. As part of Papirfly Group, we're shaping the future of marketing technology through innovation and expertise. With over 350 team members across eight countries, we deliver solutions … from idea to execution in a fast-paced SaaS environment? Do you thrive on keeping teams aligned, customers happy, and complex details under control? If so, our Project Manager role at Papirfly could be your perfect next step. As a Project Manager at Papirfly, you'll take ownership of scoping, planning, and delivering projects that empower … global brands. From managing specifications and budgets to coordinating implementations and ensuring seamless handovers to our Customer Success team, you'll play a crucial role in driving successful outcomes for our customers. You'll also contribute to strategic plans, support presales efforts, and bring your expertise to both technical and creative projects. We're looking for someone with More ❯

client sites. Working Hours: Total 37.5 actual working hours per week, or 7.5 hours per day (not including a 1 hour break). About this Role The Diagnexia Customer Service Managers' role will be responsible for ensuring a high level of customer satisfaction by providing excellent customer service, building strong relationships with key stakeholders … and continuously improving customer service processes. The manager also interacts with the UK lab team and case control team and works closely with cross-functional teams to ensure a seamless customer experience Responsibilities: Act as the primary point of contact for customer inquiries and complaints, working to resolve customer issues … opportunities. A highly collaborative and supportive multi cultural team. About the Company Diagnexia , a subsidiary of Deciphex: Accelerating Certainty and Pioneering Pathology Services. Diagnexia , a leading provider of pathology services, operates as a subsidiary of the parent company, Deciphex. Established in Dublin in 2017, Deciphex has rapidly expanded to become a global team of over 230 professionals, offering innovative More ❯

We're looking for an experienced Engineering Manager to join the Customer Service technology team. The Customer Service Platform (CSP) own and operate all the technology used throughout the customer's journey to get help from through conversation channels to tooling that empowers thousands of customer service agents. The work … and positively shapes their experience of Spotify at perhaps its lowest point. CSP is entering a transformative phase, with generative AI set to play a growing role in customer service. In this pivotal position, you'll help shape the future of CSP in a GenAI-driven world-combining technical vision with empathetic leadership to guide our people through … meaningful change. What You'll Do Manage two teams of engineers building tooling and workflows for our customer service agents Lead the R&D that powers every conversation between our customers and Spotify customer service Be a technology expert in defining and communicating the practical possibilities and opportunities of generative AI Shape and drive the multi More ❯