2 of 2 Remote/Hybrid Customer Support Engineer Jobs in London

Requirements Location: Hybrid working - Becrypt Head Office/Home WorkingResponsible to: Helpdesk ManagerJob Purpose: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.Principal duties and responsibilities: Act as the primary technical support contact for the client both remotely and on-site when neededProvide support to users via telephone, email, remote control, and in-personAccurately log incidents ...

Requirements Location: Hybrid working - Becrypt Head Office/Home Working with Occasional Customer Site VisitsResponsible to: Helpdesk ManagerJob Purpose: Becrypt is seeking a motivated and customer-focused Tier 2 Customer Support Engineer to join our Service Desk team. In this role, you will provide second … line technical support, troubleshoot complex issues, and collaborate with internal teams and customers to ensure reliable and high-quality service delivery. You will play a key role in maintaining system performance and improving support processes. You will report to the Service Desk Manager for technical direction and guidance.Principal ...