25 of 25 Remote Customer-Centric Approach Jobs in London

customer internally, championing customer needs and collaborating with Product, Sales, and other teams to continuously improve the overall offering You'll take a proactive approach to identifying risk and preventing churn - spotting early signs, understanding root causes, and implementing timely solutions to keep customers engaged with the product Managing & Coaching Lead, manage, and develop … improve retention and increase customer lifetime value (LTV) Cross Team Collaboration Collaborate cross-functionally with other teams (e.g., Product, Sales, Marketing) to ensure a seamless, customer-centric approach across the business What we're looking for Essential Proven experience in a senior CX role, with expertise in scaling and managing high-performing … and effectively Experienced in hiring and retaining top-tier customer facing team members by fostering a high-performance culture Proactive problem solver with a data driven approach to performance improvements Strategic thinker and can confidently balance big picture goals with hands-on execution Enthusiastic about supporting, mentoring, and upskilling team members Exceptional communicator with a collaborative More ❯

derive meaningful insights from complex data, identify root causes of problems, and make sound, informed decisions to develop effective solutions and recommend appropriate next steps. Systematic and Methodical Approach: You employ a structured and systematic approach to problem-solving, ensuring thorough investigation, accurate diagnosis, and well-documented solutions. Strong Communication Skills: You have strong written and … varying levels of expertise. Professionalism and Customer Focus: You maintain a high level of professionalism and composure even in stressful situations. You have a strong customer-centric approach and are adept at managing customer expectations effectively, ensuring a positive support experience. Bonus Points Cloud Platform Experience: Experience working with and More ❯

Analyst to join our team. About MBC May Business Consulting is an international consulting firm specializing in digital transformation, change management, efficiency, and control. We have a customer-centric approach, engaging proactively to maximize our added value. We have offices in Spain and the UK and work on international projects with financial institutions, fintechs More ❯

Passion for IT and Technology Ability to understand and explain issues from both technical and user viewpoints Passionate about delivering a great user experience by taking a customer-centric approach to end-user support, being able to explain/present upwards to Senior Management Ability to adopt a security-first posture supporting the broader … and the ultimate team player Co-Working and Collaboration Conflict resolution skills Problem solving skills Able to built trustworthy relationship with internal and external stakeholders Creating problem solving approach and analytical skills Ability to provideconstructive Feedback Empathy skills, Communication (Active listening, conflict resolution), Inclusiveness Decision Effectiveness Effective Thinking (Analytical, Forward, Conceptual) Growth Mindset (Manage change, Accept feedback, Resilience More ❯

EU IT Solution Manager To be part of the IT Leadership Team and working closely with the European IT Director in supporting the transformation of the IT department to deliver quality IT services and associated support to our businesses across More ❯

head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical … for our hybrid working model. Our ideal candidate will have 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB A mind More ❯

Key Accountabilities: Day-to-day management of product delivery, ensuring projects stay on track Collaborating with cross-functional teams to gather requirements and ensure product alignment Driving customer-centric development and incorporating feedback into iterations Lead and manage the end-to-end delivery of multiple colleague measurement products (apps, surveys, data frameworks) Facilitate Agile ceremonies including … Strong understanding and practical application of Agile methodologies Proven ability to lead sprint planning, retrospectives, and daily stand-ups Experience with Jira Excellent communication and presentation skills Customer-centric approach with a focus on understanding and addressing user needs Desirable Skills: Agile certification Previous experience in establishing or working within a Product Office Experience … Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business More ❯

Key Accountabilities: Day-to-day management of product delivery, ensuring projects stay on track Collaborating with cross-functional teams to gather requirements and ensure product alignment Driving customer-centric development and incorporating feedback into iterations Lead and manage the end-to-end delivery of multiple colleague measurement products (apps, surveys, data frameworks) Facilitate Agile ceremonies including … Strong understanding and practical application of Agile methodologies Proven ability to lead sprint planning, retrospectives, and daily stand-ups Experience with Jira Excellent communication and presentation skills Customer-centric approach with a focus on understanding and addressing user needs Desirable Skills: Agile certification Previous experience in establishing or working within a Product Office Experience … Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business More ❯

Key Accountabilities: Day-to-day management of product delivery, ensuring projects stay on track Collaborating with cross-functional teams to gather requirements and ensure product alignment Driving customer-centric development and incorporating feedback into iterations Lead and manage the end-to-end delivery of multiple colleague measurement products (apps, surveys, data frameworks) Facilitate Agile ceremonies including … Strong understanding and practical application of Agile methodologies Proven ability to lead sprint planning, retrospectives, and daily stand-ups Experience with Jira Excellent communication and presentation skills Customer-centric approach with a focus on understanding and addressing user needs Desirable Skills: Agile certification Previous experience in establishing or working within a Product Office Experience … Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business More ❯

Key Accountabilities: Day-to-day management of product delivery, ensuring projects stay on track Collaborating with cross-functional teams to gather requirements and ensure product alignment Driving customer-centric development and incorporating feedback into iterations Lead and manage the end-to-end delivery of multiple colleague measurement products (apps, surveys, data frameworks) Facilitate Agile ceremonies including … Strong understanding and practical application of Agile methodologies Proven ability to lead sprint planning, retrospectives, and daily stand-ups Experience with Jira Excellent communication and presentation skills Customer-centric approach with a focus on understanding and addressing user needs Desirable Skills: Agile certification Previous experience in establishing or working within a Product Office Experience … Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business More ❯

and challenges. Proactivity : Identify potential risks and opportunities for improvement before they become critical issues. Follow-Up : Provide post-session summaries, actionable recommendations, and resources for implementation. Customer-Centric Approach : Ensure all advice and solutions are tailored to the customer's specific needs and constraints.' What makes you our ideal candidate? Analytical More ❯

of market-leading insurance products and underwriting practices. You will play a pivotal role in evolving Zego's underwriting operations, bringing technical expertise, analytical rigour, and a customer-centric approach to our product strategy. This role is central to scaling our underwriting capability across motor insurance segments through automation, data-led decision-making, and More ❯

Type: Full-time | Permanent 💼 Industry: Fintech About Us: We are a fast-growing fintech headquartered in London, redefining the financial services landscape through cutting-edge technology and customer-centric innovation. Our mission is to simplify finance for businesses, and developing strategic partnerships is at the core of that mission. We’re seeking an experienced and well … dedicated to empowering SMBs with innovative financial solutions that simplify and enhance financial management. By leveraging advanced technologies, multifi offers unsecured and revolving business credit. multifi’s customer-centric approach ensures businesses have the financial tools and support they need to thrive in today’s competitive market. For more information, visit multifi.co.uk. More ❯

Type: Full-time | Permanent 💼 Industry: Fintech About Us: We are a fast-growing fintech headquartered in London, redefining the financial services landscape through cutting-edge technology and customer-centric innovation. Our mission is to simplify finance for businesses, and developing strategic partnerships is at the core of that mission. We’re seeking an experienced and well … dedicated to empowering SMBs with innovative financial solutions that simplify and enhance financial management. By leveraging advanced technologies, multifi offers unsecured and revolving business credit. multifi’s customer-centric approach ensures businesses have the financial tools and support they need to thrive in today’s competitive market. For more information, visit multifi.co.uk. More ❯

Type: Full-time | Permanent Industry: Fintech About Us: We are a fast-growing fintech headquartered in London, redefining the financial services landscape through cutting-edge technology and customer-centric innovation. Our mission is to simplify finance for businesses, and developing strategic partnerships is at the core of that mission. We’re seeking an experienced and well … dedicated to empowering SMBs with innovative financial solutions that simplify and enhance financial management. By leveraging advanced technologies, multifi offers unsecured and revolving business credit. multifi’s customer-centric approach ensures businesses have the financial tools and support they need to thrive in today’s competitive market. For more information, visit multifi.co.uk. More ❯

and emerging technologies in event production and conference management. Strong literacy skills, with experience in conference or event content creation. Key Attributes: Strategic thinker with a forward-thinking approach to event planning and execution. Team player, with a can-do attitude, who thrives in a collaborative environment and can … effectively manage cross-functional teams and external partners. Detail-oriented mindset with a focus on quality, accuracy, and attention to detail in all aspects of event production. Customer-centric approach with a commitment to delivering value and exceeding attendee expectations. Adaptability and resilience in managing changing priorities and navigating unexpected challenges during event planning … and execution. Proactive approach to their work, consistently working to spot improvements and elevate content experiences. Diversity & Inclusion at TM Forum TM Forum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran More ❯

of D365 across the business? If so, please read on. About your new Company: Join a prestigious, financial services client recognised for its commitment to excellence and customer-centric approach. As a leader in the financial industry, they have a dedicated, high performing CRM team that you will be leading to enhance their digital capabilities and More ❯

Manager, Growth, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions at scale. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in More ❯

success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration. What we're … language Possess significant expertise in Cloud Contact Center operations and management Have Salesforce CRM experience, as well as Dynamics, ZoomInfo, SalesNavigator, DiscoverOrg Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits More ❯

success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration. Responsibilities Qualifying opportunities … development, and management skills Experience in ensuring client satisfaction, with a proven track record and reliable team collaboration Experience working with Salesforce Ways of Working Our structured hybrid approach centers around our offices and remote work environments. The work style of each role-Hybrid, Remote, or In-Person-is indicated in the job description/posting. Benefits As More ❯

the use of D365 across the business? If so, please read on. About your new Company: Join a prestigious client recognized for its commitment to excellence and customer-centric approach. As a leader in their industry, they have a dedicated, high performing CRM team that you will be leading to enhance their digital capabilities and provide More ❯

the use of D365 across the business? If so, please read on. About your new Company: Join a prestigious client recognized for its commitment to excellence and customer-centric approach. As a leader in their industry, they have a dedicated, high performing CRM team that you will be leading to enhance their digital capabilities and provide More ❯

you will play a pivotal role in guiding some of our largest customers through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving More ❯

empowering individuals and teams to unlock their full potential through customised coaching experiences, practical tools and proven methodologies, our client's unwavering commitment to excellence and a customer-centric approach is taking the market by storm. Due to this continuous success and growth, they are now looking to onboard a further 2 SDRs to More ❯

strive to "easify" the life of our customers and increase the return on their investment of time and money through all-in formulas, advanced technology and a customer-centric approach. The Easyfairs Group employs 750 highly committed talents. Our commitment to excellence has been recognised several times. We were named Belgium's "Entrepreneur of the Year More ❯