Senior Business Analyst (CRM)
- Hiring Organisation
- FDM Group
- Location
- London, South East England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £80,000 - £95,000 per annum
analyse business requirements, improve CRM and Client Services processes, develop solution ideas and work closely with Product Owners, senior stakeholders, technical teams and data specialists to turn business needs into scalable, secure and practical outcomes. Responsibilities: Lead business and data analysis for complex change initiatives, working closely … enhancements to processes, systems and data. Translate business requirements into clear user stories, acceptance criteria, process documentation and technical specifications for developers, testers and data engineers. Drive agile delivery through backlog refinement, sprint planning and release cycles, while defining requirements for reporting, data migration and analytics. About ...