Head of Servicing Scale
- Location
- Greater London, England, United Kingdom
Scale, you are responsible for the "Central Nervous System" of Wise’s servicing operations. You lead the unified global organization covering Workforce Management (WFM), Demand Management, Performance Management, and Capacity Planning & Product. Your mission Your mission is to transform operational planning from a manual process into an automated, data … future of automated operations. What you’ll do. In this role, your core responsibilities will include: Operational Planning & Technical Excellence System Integration: Connect demand forecasting, staff scheduling, and performance tracking into a single, automated loop that responds instantly to changes in customer behavior. Raising the Technical Bar: Define ...