Change & Adoption Associate
- Hiring Organisation
- Sophos
- Location
- London, UK
- Employment Type
- Full-time
improvement practices across the organisation. The successful candidate will be responsible for developing and executing change management strategies, building compelling communication campaigns, and facilitating employee engagement to ensure seamless adoption of new technologies, processes, and ways of working that enhance productivity and employee satisfaction. What You Will … Customer Experience & Journey Design Own the end-to-end IT service customer experience, mapping user journeys and identifying friction points that impact employee productivity Develop and implement customer experience metrics, dashboards, and feedback mechanisms to drive continuous service improvement Host regular end-user focus groups, listening sessions ...