18 of 18 Escalation Management Jobs in London

ensure user safety, regulatory compliance, and operational effectiveness across products and services. This is an individual contributor role and does not require previous management experience. Key Responsibilities Manage and resolve complex policy and content-related escalations. Support the development, implementation, and enforcement of product policies and standards. Identify, assess … Experience working within a technology, social media, internet, or digital platform environment. Ability to analyse complex issues and make sound policy recommendations. Strong stakeholder management and communication skills. Excellent problem-solving and decision-making abilities. Comfortable working independently and managing multiple priorities. Fluent English language skills. Preferred Experience German ...

Role: IT Service Management Coordinator Location: London, UK (Hybrid) Contract: 6 months Working Shifts: Full-time Monday to Friday Overview We are seeking an experienced and proactive Service Management Specialist to support and enhance operational service delivery across a multi-functional technology support environment. This role will … support services are delivered effectively across the UK technology landscape. This is an excellent opportunity for a service-focused professional with strong IT Service Management (ITSM) knowledge, stakeholder management capability, and operational support experience within a fast-paced enterprise environment. Key Responsibilities Lead and participate in monthly stakeholder ...

delivery functions, ensuring that service outcomes support the ESR programme’s objective of delivering an integrated HR and Payroll service. Key Responsibilities Client Relationship Management Act as the primary point of contact for ESR Central Team stakeholders Build and maintain strong, trusted relationships with: Central Team Programme stakeholders … programme‐wide communication strategies to ensure ESR stakeholders understand service capabilities and changes Facilitate collaboration across NHS user communities and Infosys delivery teams Issue Escalation & Resolution Management Act as the escalation point for critical service issues and customer concerns Coordinate resolution across Application Support, Infrastructure & Technical ...

experienced Senior Portfolio Manager who can operate across the full breadth of the Planning and Portfolio Team. This includes portfolio planning, governance, reporting, resource management, portfolio controls, risk and issue visibility, senior decision support, and continuous improvement of portfolio management processes. The role will suit someone … governance decisions are brought together in a way that supports effective senior decision-making. This is an opportunity to shape and embed portfolio management capability across a major transformation portfolio, working closely with Heads of Delivery, Programme Managers, Project Managers, Technology teams, Finance, business leads and senior stakeholders across ...

successful music to delight and entertain fans around the world.As a key member of our Global Technical Operations team, you will be the ultimate escalation point and subject matter expert for all SRE operations. This is a senior technical role that requires a strategic mindset, deep-seated expertise … custom code to support and enhance our operational toolset.* - Support and optimize CI/CD pipelines to improve deployment speed and reliability.* Incident Management & Collaboration:* - Participate in an on-call rotation to troubleshoot and mitigate production incidents.* - Lead post-incident reviews and root cause analyses to implement lasting solutions. ...

Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Start Date: Mid-June 2026 Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. … liaison between internal stakeholders, the global service desk, and external vendors to ensure high-quality service alignment with business needs. Key Responsibilities Performance & KPI Management: Lead monthly stakeholder and vendor KPI review meetings to monitor service performance, track trends, and address operational concerns. Data Analysis & Reporting: Extract and analyze ...

utilization, and long‐term customer value. Operational Excellence: Oversee operations, resource allocation, and SLA adherence while aligning delivery to success milestones. Customer Health & Risk Management: Create health‐scoring frameworks to identify risks and implement mitigation plans. Escalation Management: Serve as senior escalation point, ensuring timely resolution … Oversight: Guide TAMs in developing account success plans aligned to ROI. Continuous Improvement: Lead initiatives to enhance the customer journey and lifecycle efficiency. Relationship Management: Maintain relationships with senior customer stakeholders (VP/C‐level) as trusted advisors. Partner Collaboration: Work with Sales, Customer Success, Product, and Engineering ...

customer value* Operational Excellence: Oversee team operations, resource allocation, and SLA adherence while aligning delivery to customer success milestones and outcomes* Customer Health & Risk Management: Establish and operationalize health scoring frameworks to proactively identify risks and drive mitigation strategies* Escalation Management: Serve as a senior escalation … great fit if you have:*** Bachelor’s degree in a related field* 12+ years of professional experience, with a strong background in Technical Account Management, Customer Success, or similar roles* Experience with leadership and coaching a Technical Account Management or Success team* Proven expertise in pre-sales processes ...

right level in every account.* Build executive relationships directly in key accounts so Intapp has a trusted presence before it's needed.* Lead escalation management for high-risk client situations, providing leadership support and taking accountability for driving issues to resolution with urgency.* Own retention and support growth … culture of continuous learning and client-facing credibility.**What you'll bring****Required*** 15+ years of experience in client success, portfolio, or account management team leadership roles within or serving professional services firms, ideally in the legal industry.* Proven ability to drive retention and support growth across a portfolio ...

Title: Document Management System Project Manager (Consultant/Senior Consultant) Location: London 3 days per week Duration: 6 month Fixed Term Contract (potential to extend) Salary: £70,000 - £90,000 plus benefits (dependent on experience) Start: ASAP We are seeking an experienced Project Manager who has a background … organise, secure and retrieve client and matter‐related documents and emails in a structured, compliant way. Your experience will ideally include working on Document Management Systems in the legal sector, and you will be able to demonstrate an element of subject matter expertise in legal workflows, confidentiality requirements ...

audiences. Produces and manages consolidated IT readiness reporting, providing clear, regular progress updates and insights. Role Key Accountabilities: Accountable for the day-to-day management of end-to-end IT Readiness for all TRBK programme deliveries. Define and implement an effective IT Readiness approach for the full lifecycle … TRBK programme, aligned to NBS change framework controls. Own IT Readiness governance, including planning, status reporting, escalation management, risks, issues, assumptions, dependencies, cost management, and change control decisions. Support and coach colleagues impacted by change, guiding them through the change journey and ensuring successful adoption. ...

customer experience tools is a plus Analytical mindset with strong problem‐solving, prioritisation, and decision‐making skills Adaptability and resilience – comfortable switching between enablement, escalation management, and direct delivery depending on what the situation requires Passion for technology, AI, and helping customers succeed – whether that’s through your … support How Will I Be Measured Partner delivery quality – Are partner‐led deployments meeting Intercom’s methodology standards and achieving target automation rates? Escalation resolution – Are technical partner escalations being resolved quickly and effectively, keeping deployments on track? Enablement impact – Are partners demonstrating improved capability and independence ...

approvals Support migration planning, rehearsal reviews, and production readiness Review configuration and integration delivery throughout build and testing phases Maintain technical risk oversight and escalation management Produce technical documentation including assessments, governance packs, and as-built architecture documentation Support go-live execution, hypercare activities, and post-implementation transition … Aderant, or similar platforms Knowledge of AML/KYC/CDD workflows within legal or regulated environments TOGAF, ITIL, or equivalent architecture/service management certifications Contract Information Day Rate: 600- 700 per day Commitment: 3 days per week (Part-time) Contract Length: Initial 6 months with extensions through ...

approvals Support migration planning, rehearsal reviews, and production readiness Review configuration and integration delivery throughout build and testing phases Maintain technical risk oversight and escalation management Produce technical documentation including assessments, governance packs, and as-built architecture documentation Support go-live execution, hypercare activities, and post-implementation transition … Aderant, or similar platforms Knowledge of AML/KYC/CDD workflows within legal or regulated environments TOGAF, ITIL, or equivalent architecture/service management certifications Contract Information Day Rate: £600-£700 per day Commitment: 3 days per week (Part-time) Contract Length: Initial 6 months with extensions through ...

premiums with aggressive growth plans. As Head of Claims it will be your mission to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication. You will own claims standards across the company and work directly with founders … lifecycle. This role is for someone ambitious enough to believe the industry can operate radically better than it does today. Roles & Responsibilities: Redesign workflows, escalation structures, QA systems, and claims governance Identify operational bottlenecks and eliminate unnecessary complexity Partner with product and engineering teams to automate and improve workflows ...

premiums with aggressive growth plans. As Head of Claims it will be your mission to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication. You will own claims standards across the company and work directly with founders … lifecycle. This role is for someone ambitious enough to believe the industry can operate radically better than it does today. Roles & Responsibilities: Redesign workflows, escalation structures, QA systems, and claims governance Identify operational bottlenecks and eliminate unnecessary complexity Partner with product and engineering teams to automate and improve workflows ...

lead on cyber security operations, including monitoring, incident response and MDR platforms. oversight of Microsoft server environments, 3rd line support operations, SLA performance, and escalation management. Applicants must have a relevant degree in Computer Science, Information Security, or a related field, and bring at least 5 years IT management … cloud platforms. Advanced knowledge of routing and networking principles is required,Strong Microsoft server administration skills are essential, as is proven experience in line management, change management, and project delivery. Previous experience within the education sector is preferable. This is an initial 3 month temporary basis with permanent ...

lead on cyber security operations, including monitoring, incident response and MDR platforms. oversight of Microsoft server environments, 3rd line support operations, SLA performance, and escalation management. Applicants must have a relevant degree in Computer Science, Information Security, or a related field, and bring at least 5 years’ IT management … cloud platforms. Advanced knowledge of routing and networking principles is required,Strong Microsoft server administration skills are essential, as is proven experience in line management, change management, and project delivery. Previous experience within the education sector is preferable. This is an initial 3 month temporary basis with permanent ...