role will partner with Product, Engineering, Operations, Data, Risk, and Compliance teams to improve conversational performance, automation effectiveness, and customer outcomes within a regulated financial-services environment.ResponsibilitiesAnalyze production audio, transcripts, speech-recognition outputs, confidence scores, and customer utterances to identify ASR, NLU, and conversational performance improvement opportunities.Evaluate and optimize speech … evaluation, and conversational AI optimization practices.Experience with contact center platforms such as Five9, Genesys, Nuance, Avaya, Amazon Connect, or similar technologies, preferably within financial services or other regulated industries.Familiarity with compliance and accessibility requirements, multilingual conversational experiences, and technical concepts such as APIs, JSON, cloud logging, telemetry, CI/ ...