in a way that is easy to understand. Basic knowledge of excel (formulas, pivot-tables). Knowledge of Python and SQL. Previous experience working with support desk tools (Zendesk, Freshdesk, Jira, etc.). Highly organized, the capacity to multitask and work within short time constraints. Quick learner, self-motivated, detailed-oriented, and able to work with minimal supervision. Excellent English More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
The Graduate Project
least 2 years’ experience managing Microsoft 365 tools and cloud-based business applications Strong working knowledge of SharePoint (site creation and administration essential) Familiarity with support desk tools (e.g. Freshdesk or similar) and business communication tools A proactive, solutions-focused mindset with excellent stakeholder and user support skills Experience creating simple training content and helping end users confidently adopt systems More ❯
Previous experience in a customer support role in a SaaS environment Proficiency in Google Workspace Experience using help desk software and remote support tools such as Intercom, HubSpot, Freshworks (Freshdesk) etc. Deep understanding of the SaaS product being supported, including features, functionalities, and common user challenges Understanding of SaaS platforms, including basic troubleshooting of software issues Able to manage customer More ❯
protection laws Demonstrated experience supporting compliance with KYC/AML policies in customer interactions. Excellent communication skills and a customer-first mindset. Familiarity with support platforms (e.g., Zendesk, Intercom, Freshdesk). Proven ability to manage remote or distributed teams. Base level understanding of crypto/blockchain concepts and terminology. Ability to thrive in a fast-paced, high-growth, and compliance More ❯
