6 of 6 Remote/Hybrid Genesys Jobs in London

next-best-service actions. GenAI/Agentic AI in Pega (e.g., summarization, knowledge buddy/coach patterns) and NLP model tuning. Telephony/CCaaS: Genesys, Amazon Connect, Twilio, NICE; CTI handoff and screen-pop patterns. Cloud ops (Pega Cloud, AWS/Azure) and enterprise observability (Splunk/Datadog/ ...

Senior Genesys Engineer I am currently recruiting for a Senior Genesys Engineer who can solve a variety of complex problems and furthermore meet critical user requirements. Have you got what it takes to succeed The following information should be read carefully by all candidates. Within this role, the ideal candidate … will have an expertise in Genesys Cloud with a wide range of knowledge and be ready to learn new techniques, languages and frameworks. Salary - £70,000 per annum Location - Fully Remote Working Experience Required Extensive experience with Genesys Cloud architect flow design and build across Voice, Email and Messaging channels. ...

brands. Along with the tracking we are owners of our AB testing tool Optimizely, our in-house Design System Genesys and Frontend Framework, which when put together powers the product development at scale using a data driven approach. You will play a vital role as we reimagine the labour market ...

Genesys Cloud WFM Specialist Paying between £60,000-70,000 depending on experience. Remote based.Leading CCaaS Provider A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud WFM Specialist . This is an excellent opportunity to shape large … enterprise clients while working with one of the most innovative platforms in the industry. Key Responsibilities Lead end-to-end WFM workstreams within complex Genesys Cloud implementations. Facilitate high-quality workshops with operational, technical, and senior stakeholder groups. Translate business requirements into robust, scalable WFM solution designs. Configure, optimise ...

ideally including: Amazon Connect DynamoDB Lambda StepFunctions Desirable Skills & Experience: Experience with State & Federal Government clients. Knowledge of additional CCaaS and telephony platforms (Genesys, Cisco, etc.). Understanding of WebRTC. Familiarity with industry best practices, development lifecycles, and structured implementation approaches. Ability to adjust communication style depending on audience. Strong … consulting and implementation experience in customer-facing environments. Preferred Certifications: AWS certifications (Associate or Professional level advantageous). Certifications with Genesys, Avaya, Cisco, Five9, NICE, or similar platforms. ...

What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong … Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to-work scheme ...