1 to 1 of 1 Head of Support Jobs in London

Role : Head of Production Support Location : London (Central) Rate : £665-£690 per day - Inside IR35 Duration : 6+ Months Hybrid - 3 days a week on site Job Requirements: Ensure stability and resiliency across the Connect technology production estate by the creation by embedding central processes and Digital level … Service Management controls. Manage the Digital Service Management team, looking for opportunities for automation and innovation. Ensure the day to day running of support activities is efficient and minimizes disruption to customers and clients. The development and presentation of key KPI and KCIs to drive governance across … and manage incident review meetings, data governance reviews sessions and production reviews with key business stakeholders. Manage and be accountable for a global team of Service Quality managers/Release Managers ensuring best in class service is provided in line with ITIL principles. Ensure that high quality production metrics more »