2 of 2 Remote IT Services Manager Jobs in London

About The Role We are seeking a dynamic and experienced IT Service Desk Manager to lead our high-performing Service Desk team during a 12-month maternity cover. This is a hands-on, leadership role responsible for managing day-to-day operations, meeting SLAs, and ensuring the team continues to provide excellent support across a mix … environments. You will oversee a team of 10, including 1st Line, 2nd Line and Deployment Engineers. Your team will act as the first point of contact for all IT issues across the business, resolving incidents directly or escalating to specialist teams where appropriate. As we continue to grow through acquisitions, the Service Desk team will play a critical … people leadership and team development skills • Ability to confidently engage with C-suite and executive stakeholders • Knowledge of ITIL best practices • Track record of improving IT support services and managing change • Hands-on experience with enterprise environments and modern endpoint management tools • Exposure to supporting infrastructure migrations or mergers & acquisitions-related IT work is a More ❯

Dawn Ellmore Employment are supporting a top tier Law Firm in London in their search for an IT Service Delivery Manager. For this role you must have prevous experience working in a legal environment and have solid managerial experience in Service Delivery. The successful candidate will receive an excellent starting salary along with a brilliant benefits package plus … be keen to succeed in a new challenge. Having superb communication skills both written and verbal is key along with Office 365 experience. The duties will include: Leading IT Service Delivery Projects. Day-to-day operations within the IT Team. Dealing with stakeholder management. Identifying and resolving service improvements. Implementing new systems. This is an incredible More ❯