1 to 25 of 28 ITSM Jobs in London with Remote Work Options

Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management. You would be required to run workshops, engage with stakeholders, and manage day to day … activities. You preferably hold ServiceNow, ITIL and/or ITSM certifications. This is an excellent opportunity to join an innovative, fast-growing company and be involved in what may be the most interesting, challenging and complex ServiceNow implementations to take place in the UK. Duties/Responsibilities: Managing the day … to detail Strong analytical ability, and capable of investigating and troubleshooting issues independently Experience: 5+ years experience as a Configuration Manager within the IT Service Management space, with strong knowledge of the ServiceNow platform. ITIL certified, or equivalent experience. Experience and strong knowledge of IT Service Management practices including Configuration more »

About NTT DATA Business Solutions: About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We more »

service landscape, serving as a stand-in for the IT manager and team. Leveraging the clients IT guidelines and standards, as well as IT service management processes, they focus on enhancing business processes and continuously improving end-user satisfaction with IT services and demands Key skills: Previous IT Business Relationship … interacting with end-users and building positive relationships. Analytical Problem-Solving Abilities: Capable of addressing complex challenges alongside global IT colleagues. Experience with IT service management practices Maintains and develops a regular stakeholder alignment, sharing relevant information for IT services and capturing requirement and development ideas. Collaborates improvement, simplification ideas more »

broker who are looking for an Experienced Service Asset and Configuration Manager. The Service Asset & Configuration Manager plays a pivotal role in the IT Service Management function and ensures that our organisations IT assets and their configuration are understood, accurately documented, and properly controlled. The SACM will establish and maintain … configuration-related issues. Help to ensure a joined-up approach to configuration management across the estate. Experience required Good understanding of IT Service Management (ITSM) principles, particularly SACM methodology. Possesses an as a minimum an ITIL Foundation certificate and clear understanding of the Service Value Chain. Extensive experience in IT … configuration management or a related discipline. Solid knowledge of software development life cycle. Experience with reporting, utilising the Microsoft Office product suite and ITSM tooling. Proficiency in CMDB tools and IT asset management software. Understanding of the management of risk and impact in an operational setting. Demonstrable experience of management more »

environment Excellent background running CAB meetings (Standard Change/Emergency Change/etc.) Expertise delivering process improvement from assessment of needs Good knowledge managing ITSM Tools (ServiceNow/FreshDesk/etc.) Stakeholder management at varying levels of seniority with the ability to present What's next? If you believe you more »

Additional desirable skills Knowledge of the ServiceNow platform and products. Experience working in Scrum/Agile development environments. Familiarity with IT service management software (ITSM), PaaS, and SaaS. A Bachelor's degree in Engineering, Computer Science, Statistics, Mathematics, a related quantitative field, or equivalent practical experience. Due to the volume more »

with ServiceNow, a plus Familiarity with incident management metrics such as MTTR/MTTD, root cause analysis, and severity levels preferred. Professional experience with ITSM/ITIL best practices, certification is a plus. Experience working effectively in a highly dynamic and complex environment Strong command of the English language, verbal more »

the organisation. Technical Requirements • Demonstrate significant experience in multiple and complex ServiceNow implementations with proven exposure to a variety of ServiceNow products ideally beyond ITSM/ITOM, e.g. APM. • Hold relevant and current ServiceNow certifications (e.g.: CMA, CTA, CSA, Implementation Specialist etc.). • In depth knowledge of integrations between ServiceNow more »

and compliance with service transition quality plans and processes Line management responsibilities and the opportunity to grow out the team Experience needed: Strong IT Service Management background, with relevant experience in SD&T Experience in leading and driving an SD&T function forward Manager IT Services, using recognised frameworks, methods more »

UKs leading FTSE 250 and FTSE 100 businesses. Technical development on the Now platform is our one focus: We are implementing across all Applications ITSM, ITAM, ITOM, ITBM, CSM, HR and more Custom Applications, Integrations and all complex areas are a speciality Taking care of internal and external customers with … collaborate with your colleagues to find the best solution for the customer requirements. What youll need ServiceNow Certifications System Administrator, Certified Implementation Specialist in ITSM and other area Good experience in ServiceNow implementation, including in depth knowledge of ServiceNows functionality, database structure, developer APIs, development tools and techniques Work well more »

general technical support. What You Will Be Doing: Hardware - and Software – maintenance onsite and remotely Answering helpdesk phone calls, creation/resolution ticket in ITSM tool Provide first line support on Sys Admin Tasks (MS Active Directory administration, including user creation, passwords) Set up, configure and install new PCs and more »

as required. Work with the IT Leaders and supporting teams to ensure that the relationships between assets and Services are recorded accurately within the ITSM CMDB. Provide and maintain training and documentation relating to policies, processes and procedures which are readily available to the relevant audience. To be responsible for more »

experience in activating indirect sales forces within the service management domain. You possess a deep understanding of enterprise service management (ESM) best practices (ITIL, ITSM) and how they translate to real-world business value. You're an enterprise service management (ESM) or field service management (FSM)/predictive maintenance software more »

is a given - professionally and personally - so our colleagues can thrive. The Service Now Systems Specialist ensures the proper functioning of applications - especially ServiceNow ITSM - used by Charterhouse. You will need to co-ordinate with business analysts and 3rd party support or development teams to agree work required as well … changes take their feedback into account, and that they are kept informed of change roadmaps Essential Administration or super-user experience of Service Now ITSM and CRM. Proven experience of managing data via Excel Excellent customer service skills Ability to logically diagnose and help resolve issues Positive, proactive ‘can do more »

O365 product suite. In addition, ServiceNow experience is essential across Incident and Problem, KBs and Asset Management. Required technical skills: Leadership experience in an ITSM/ITIL V4 environment Strong working knowledge of ServiceNow Strong working knowledge of Azure Cloud and O365 services Strong line-management experience of a tech more »

Operating Model design Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping IT Service Management and ITIL Product Ownership and Management Product Centric operating models Benefits: Base Salary: £55,000 - £85,000 (DoE) Discretionary Bonus DV Bonus Flex Fund more »

IT service delivery capability across all of the global offices, with direct accountability for: excellent support to partners and staff in accordance with IT service management procedures, and delivering the firm's IT training strategy, and the strategic roadmap for the delivery of all products and services within their purview. … meet evolving support requirements and to support team members' personal development and career satisfaction through recruitment, organisation, training, coaching and appraisals. To own the ITSM processes, monitor their effectiveness, and proactively identify opportunities for improving both IT and business performance, as part of the design and delivery of a strategic more »

desktop service delivery and boost efficiency Ensure compliance with IT security policies and industry regulations related to desktop computing. Key Skills Background in IT service management or related field with a focus on desktop services Proven track record in delivering IT services effectively Familiarity with endpoint management tools like Endpoint … Manager, SCCM, and JAMF Proficient understanding and application of ITIL principles. Hands-on experience with IT service management (ITSM) tools Ability to manage multiple tasks efficiently Proficient in team management and fostering a collaborative work environment Excellent communication skills for effective stakeholder management Strategic thinker with problem-solving capabilities Benefits more »

Inside IR35) Contract Term: 12 Months Contracting Authority: The Home Office Location: Hybrid - Croydon We are looking for candidates with a background in IT Service Management, and experience of successful Service Design and Transition. You will be joining a number of other Service Design and Transition Managers (SDTMs) working within more »

Code) In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »

and Team Management experience across different geographical locations Excellent Communication and relationship management skills Strong working knowledge of ITIL and ideally certified Experience with ITSM tools Strong knowledge of Modern Desktop, End User Computing (EUC) Endpoint Manager SCCM Benefits Pension of up to 12% 28 days holiday Life Assurance Private more »

portfolio of successful projects. – Deep understanding in ServiceNow Customer Service Management development, configuration, and integration – Legal right to work in the UK -ServiceNow Certifications (ITSM or CSM) or highly desirable. -Previously worked in agile/scrum environment The salary for this great role is £60,000 - £70,000 depending on more »

leading, core BI platforms Supporting Group BID&A team in delivering high-quality data solutions to business problems and supporting the queries coming through ITSM platform Bringing new ideas in terms of process automation and documentation General administration & process documentation within BIGD&A team Assisting end users with BI platform more »

You will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation. ServiceNow Service Architect - REMOTE (Successful candidates must qualify for security clearance checks) Salary: £80,0000 to £100,000 per … solutions. Collaborate in process flow analysis and redesign alongside Project Managers. Preferred: Deep knowledge and experience in designing and implementing ServiceNow solutions, particularly in ITSM, CSM, ITOM, FSM, and Domain Separation. Visionary in ServiceNow architecture, with a talent for weaving ITSM, CSM, ITOM, FSM, and Domain Separation into a masterpiece. … degree or higher in any subject covering Engineering, Mathematics, Computer Science, or Business. ServiceNow Certified System Administrator (CSA) ITIL Foundation ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) ServiceNow Certified Application Developer (CAD) - advantageous To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact more »

Our client, a renowned leader in digital transformation, is seeking a talented ServiceNow Developer specialising in ITSM Pro to join their innovative team. This role provides an exciting opportunity to work with a forward-thinking organisation that values excellence, collaboration, and continuous development. This position is primarily remote, with a … week. Role Overview: As a ServiceNow Developer with a focus on ITSM Pro, you will be responsible for designing, developing, and implementing advanced IT Service Management solutions on the ServiceNow platform. You will work closely with clients to understand their ITSM requirements and deliver robust, scalable solutions that enhance their … service management capabilities. This role is ideal for a skilled developer with extensive experience in ServiceNow ITSM Pro who is eager to drive technological innovation. Key Responsibilities: Design and develop custom ITSM Pro applications and modules within ServiceNow. Collaborate with clients to gather ITSM requirements and translate them into technical more »