5 of 5 Remote/Hybrid IVR Jobs in London

scalable, secure, and resilient contact centre environments across complex transformation programmes. Key experience required: End-to-end Amazon Connect solution architecture Contact flows, IVR, routing profiles, queues, and agent experience AWS Lambda, Lex Bots, APIs, and event-driven integrations Strong AWS cloud architecture background Integrations with Salesforce, ServiceNow, and other ...

major enterprise environment building and enhancing cloud contact centre capabilities using modern AWS technologies. Key experience required: Strong Amazon Connect implementation experience across IVR, routing, CTI and CRM integrations AWS services including Lambda, API Gateway, S3 and CloudWatch Experience with Amazon Lex, AI/ML services and LLM integrations TypeScript ...

Interactive Voice Response IVR CX Designer £400-430 per day Inside IR35 | Remote-First (1 day per month onsite) | Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant transformation of its customer contact experience and are looking for an experienced IVR CX Designer to help redesign … voice and conversational channels. This role will focus on improving the customer experience within a modern contact centre environment, designing intuitive, efficient and effective IVR journeys that reduce customer effort while increasing containment and resolution rates. The successful candidate will work closely with product owners, customer experience teams and contact ...

Interactive Voice Response IVR CX Designer £400-430 per day Inside IR35 Remote-First (1 day per month onsite) Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant transformation of its customer contact experience and are looking for an experienced IVR CX Designer to help redesign ...

Interactive Voice Response IVR CX Designer Find out more about this role by reading the information below, then apply to be considered. £400-430 per day Inside IR35 | Remote-First (1 day per month onsite) | Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant transformation … customer contact experience and are looking for an experienced IVR CX Designer to help redesign and optimise customer journeys xkybehq across voice and conversation Please click on the apply button to read the full job description ...