3 of 3 Remote/Hybrid IVR Jobs in London

Desirable skills: Cognigy certification; advanced conversation design or voice UX experience, including persona design, tone-of-voice definition, dialogue repair strategy, multilingual copy design, IVR-to-voice-agent migration, containment optimisation, and usability testing. Contact-centre architecture experience Agent Copilot and Cisco Finesse integration experience SSML and advanced TTS tuning ...

continually on a journey of change. Key Responsibilities The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR’s, reporting, and omni-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers. The Job Work with ...

this area is being defined as we go. You’d rather stay above the detail. You'll be in call transcripts, eval results, IVR configs and provider onboarding sessions. You’re uncomfortable shipping when the underlying technology changes every month. Our mission to elevate later life doesn't resonate with ...