1 to 25 of 102 Remote Incident Management Jobs in London

security measures to protect our computer infrastructure, information systems and to ensure the organization maintains an acceptable risk posture. The Senior Information Security Analyst is highly engaged in risk management and mitigation, including evaluating vendor risk, examining vendor contracts for terms of service, understanding third-party risk, and data privacy issues. The analyst serves as an expert on cybersecurity … new security technologies by developing selection criteria to identify appropriate security solutions to support strategic, operational needs, and security requirements. Participate in the development and testing of the security incident response plan, act as the incident response leader. Develop security, risk, and compliance reports and alerts. Participate in the yearly review of policies and procedures to support information … are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management policy and procedure. Qualifications: Bachelor's degree required; advanced degree highly desirable. Candidates must possess significant analytical skills, which evolved from early academic training in Cybersecurity, Information Systems, Computer More ❯

and Financial Services Main responsibilities Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications Provide stakeholder management to senior business and IT stakeholders. Take ownership of Major Incident management and associated Problem Management process. Effectively record and monitor progress of all incidents and … based service delivery environment. Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs. Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. Technical requirements Experience in diagnosing application problems in a Windows Server and Azure Kubernetes environment. Must evidence skills More ❯

and Financial Services Main responsibilities Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications Provide stakeholder management to senior business and IT stakeholders. Take ownership of Major Incident management and associated Problem Management process. Effectively record and monitor progress of all incidents and … based service delivery environment. Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs. Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. Technical requirements Experience in diagnosing application problems in a Windows Server and Azure Kubernetes environment. Must evidence skills More ❯

and Financial Services Main responsibilities Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications Provide stakeholder management to senior business and IT stakeholders. Take ownership of Major Incident management and associated Problem Management process. Effectively record and monitor progress of all incidents and … based service delivery environment. Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs. Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. Technical requirements Experience in diagnosing application problems in a Windows Server and Azure Kubernetes environment. Must evidence skills More ❯

and Financial Services Main responsibilities Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications Provide stakeholder management to senior business and IT stakeholders. Take ownership of Major Incident management and associated Problem Management process. Effectively record and monitor progress of all incidents and … based service delivery environment. Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs. Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. Technical requirements Experience in diagnosing application problems in a Windows Server and Azure Kubernetes environment. Must evidence skills More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure … compliance of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required … Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure … compliance of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required … Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

so we are always in search of the best people to join our ever-growing talented team. Responsibilities: Design and maintain a robust technology control testingframework aligned with risk management standards (e.g.,NIST, ISO 27001, COBIT, ITIL). Develop and update testing methodologies, ensuring theyaddress key risks related to IT infrastructure, cybersecurity,cloud services, and software development. Establish and … maintain control testing policies andprocedures that align with regulatory and internalgovernance requirements. Ensure the control testing framework integrates seamlesslywith the broader Operational Risk Management Framework(ORMF). Maintain a comprehensive control library, mapping controlsto risks and business objectives. Plan and execute detailed control testing activities acrossIT operations, systems, and processes, including: - Cybersecurity controls (e.g., firewalls, encryption, accessmanagement). - Cloud … computing controls (e.g., AWS, Azure, GoogleCloud). - Data protection controls (e.g., GDPR compliance, databackups). - Incident management processes and disaster recoverytesting. Test both the design and operating effectiveness of ITcontrols. Prioritise control testing activities based on risk assessments, focusing on high-risk areas such as paymentsystems, customer data protection, and regulatoryreporting. Document and communicate control deficiencies torelevant stakeholders. More ❯

and task prioritisation. Take ownership of your code from inception to deployment into Production, following a continuous delivery model. Get involved in live incidents as required, following the internal incident management process. Support, coach, and mentor other team members, setting high standards, and continually improving processes. Provide technical support to internal teams and actively share knowledge through documentation More ❯

analysts working on your shift, while also delivering advanced security operations services to clients across a range of industries. As a Senior SOC Analyst , you will be central to incident response, threat hunting , and real-time defence management , guiding and mentoring two junior SOC analysts. The SOC team is deeply committed to leveraging the latest in automation and … more effective security outcomes. This role provides a unique opportunity to help shape the future of a next-gen SOC environment. This role combines hands-on technical expertise with management responsibility, offering a unique blend and the chance to contribute meaningfully to both team development and cutting-edge security operations. The shift pattern is four days on, four days … am) shifts. Key Responsibilities Mentorship & Team Leadership: Guide and support two juniors with ticket escalation and investigating incidents, fostering a culture of collaboration and continuous learning. Client Relationship Management: Act as a point of contact, managing ongoing communications and ensuring technical needs are met Threat Detection & Analysis: Triage and analyse alerts across multiple SIEM platforms (e.g., Microsoft Sentinel, custom More ❯

analysts working on your shift, while also delivering advanced security operations services to clients across a range of industries. As a Senior SOC Analyst , you will be central to incident response, threat hunting , and real-time defence management , guiding and mentoring two junior SOC analysts. The SOC team is deeply committed to leveraging the latest in automation and … more effective security outcomes. This role provides a unique opportunity to help shape the future of a next-gen SOC environment. This role combines hands-on technical expertise with management responsibility, offering a unique blend and the chance to contribute meaningfully to both team development and cutting-edge security operations. The shift pattern is four days on, four days … am) shifts. Key Responsibilities Mentorship & Team Leadership: Guide and support two juniors with ticket escalation and investigating incidents, fostering a culture of collaboration and continuous learning. Client Relationship Management: Act as a point of contact, managing ongoing communications and ensuring technical needs are met Threat Detection & Analysis: Triage and analyse alerts across multiple SIEM platforms (e.g., Microsoft Sentinel, custom More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Essential: Solid understanding of cyber security, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience first and second line support Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like More ❯

knowledge with colleagues. This role has the option to grow towards either a principal engineering role (a technical specialist leader) or an engineering manager (a team leader with line management) position at Vivacity, through structured career progression pathways. About us At VivaCity, we make cities smarter, safer, and more sustainable. We have over 5,000 AI sensors around the … not familiar with the problem space, and you know when and how to ask for help. Requirements for the role: Expertise in Apache Kafka (ideally Kafka Strimzi), including broker management, scaling, upgrades, and integration with high-throughput data pipelines. Experience managing PostgreSQL databases, including load analysis, query optimisation, and role management. Experience with modern cloud infrastructure as GCP/… to resolve technical incidents in unfamiliar production systems. Technical and process documentation champion. Experience of operationally managing production software components, including observability, logging, metrics, error reporting, debugging, and live incident management. Your time will be spent roughly as follows: 60% - Proactive technical work (e.g. migrating DB hosting provider, new message bus system proof of concept, deploying new algorithms to More ❯

The Head of Software Delivery provides senior leadership to the Software Delivery function, reporting to the Head of Software Engineering. This role is responsible for leading the delivery management practice, ensuring high-quality and timely software change delivery, governance, and incident management. Working in close partnership with engineering and product leadership, they will co-own the Software Development … Ensure the team are structured and resourced appropriately to deliver the Product & Software Roadmap and Plan (includes budget approval for resource). Own the completion of all effective people management processes (recruitment, objectives, personal development, talent & succession & performance management) for the function. Lead the delivery management practice at Winterflood, coaching and mentoring teams to improve delivery quality … including and up to Board Level) of progress, performance, and planning. Required Skills and Knowledge 5 years+ proven experience leading a PMO with a strong focus on Software Delivery Management, preferably in Financial Services. Proven experience of leading and building large teams. Well versed in agile methodologies Adaptable approach, befitting of a small growing business with excellent communication skills. More ❯

including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Service Delivery Manager At Ophelos, we are … journey, we're looking for a Service Delivery Manager (SDM) to help us deliver seamless market rollouts and drive operational excellence. In this role, you'll get to: Lead incident management from start to finish, prioritizing effectively and coordinating with stakeholders to ensure swift resolutions Create and own the service management framework, defining SLAs, escalation processes, and … recommendations for continuous service improvement About you We believe that no one is the finished article, however experience in the following is important for this role: Proven experience leading incident management and owning service delivery roadmaps Strong communication skills and the ability to collaborate with both technical and non-technical teams Solid problem-solving and analytical skills to More ❯

Working closely with other leaders, you'll help set strategic direction and foster a collaborative environment that prioritises engineering excellence and business impact. Key responsibilities Team Leadership and People Management Lead, manage, mentor, and develop 3-5 teams of engineers, supporting both individual growth and team effectiveness Set clear objectives for individuals and teams, monitor performance, and promote accountability … efforts and contribute to hiring guidelines, technical assessments, and shared candidate pipelines Oversee the full operational lifecycle of your teams' products and services, ensuring reliability, robust monitoring, and effective incident response Strategic Direction and Delivery Collaborate with other leaders to define and deliver on long-term team and business goals Set direction and scope for technical initiatives and work … a strong focus on coaching and feedback. Strong track record of delivering technical initiatives that support strategic business outcomes Deep understanding of the software development lifecycle, operational excellence, and incident management practices Experience navigating competing priorities and keeping teams focused and aligned Expertise in managing end-to-end delivery processes and improving team workflows Effective communicator across technical More ❯

Working closely with other leaders, you'll help set strategic direction and foster a collaborative environment that prioritises engineering excellence and business impact. Key responsibilities Team Leadership and People Management Lead, manage, mentor, and develop 3-5 teams of engineers, supporting both individual growth and team effectiveness Set clear objectives for individuals and teams, monitor performance, and promote accountability … efforts and contribute to hiring guidelines, technical assessments, and shared candidate pipelines Oversee the full operational lifecycle of your teams' products and services, ensuring reliability, robust monitoring, and effective incident response Strategic Direction and Delivery Collaborate with other leaders to define and deliver on long-term team and business goals Set direction and scope for technical initiatives and work … a strong focus on coaching and feedback. Strong track record of delivering technical initiatives that support strategic business outcomes Deep understanding of the software development lifecycle, operational excellence, and incident management practices Experience navigating competing priorities and keeping teams focused and aligned Expertise in managing end-to-end delivery processes and improving team workflows Effective communicator across technical More ❯

conferences and meetups. Your Technical Expertise Experience in Operations: You have experience managing production systems, responding to incidents, and implementing best practices. You are familiar with monitoring, logging, and incident management and have hands-on experience with deployment, configuration, and troubleshooting in live production systems. Experience with Messaging Systems: You have experience with distributed systems that use some … and supporting applications deployed on major cloud platforms such as AWS, Azure, or GCP is highly desirable. Advanced Linux Administration Skills: Familiarity with Linux system administration tasks, including package management, service configuration, performance monitoring, and basic scripting, is a significant advantage. Containerization Technologies: Experience with containerization technologies such as Docker and Kubernetes is a plus. More ❯

technologies Pro-actively define, optimize, automate, publish and communicate deployment patterns for migration Support engineering teams in optimizing the migration path Escalation point for engineering teams in troubleshooting and incident management Driving the adoption of automation in the platform, using common methods with other platforms Documentation of deployed systems, scripts and other working practices to enable, re-use … AWS Certified Solutions Architect Associate or Professional, AWS Speciality domains (Security, Advanced Networking) A scaled agile framework certification, such as SAFe or Scrum@Scale Managing stakeholders, including users and management Mentoring junior engineers and nurturing their passion for engineering Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will need to be eligible More ❯

technologies. Pro-actively define, optimize, automate, publish and communicate deployment patterns for migration. Support engineering teams in optimizing the migration path. Escalation point for engineering teams in troubleshooting and incident management. Driving the adoption of automation in the platform, using common methods with other platforms. Documentation of deployed systems, scripts and other working practices to enable re-use and More ❯

The Spotify Security team is looking to enhance our incident response capabilities with a hardworking and collaborative security engineer focused on incident management. If you thrive under pressure and enjoy working with partners across the company to improve our containment and response efforts, then apply now! Locations London Stockholm What You'll Do Drive continuous improvement of Spotify … s security incident management process, identifying areas for enhancement and implementing changes. Collaborate with compliance teams to ensure incident processes meet all regulatory requirements while remaining lean and adaptable. Utilize security technologies (e.g., SOAR, SIEM), communication platforms, and automation tools to accelerate response and train responders on their use. Develop automation and response capabilities to speed up … investigation and response, leveraging our defender's advantage. Coordinate scheduling for incident managers and responders to ensure coverage and readiness. Create and deliver training programs for incident responders to maintain high incident readiness. Participate in and lead responses to security incidents, ensuring swift action, process adherence, and documentation for improvement. Work closely with IT, infrastructure, legal, and More ❯

and enhancing the use of ServiceNow, delivering continuous improvements and ensuring full adoption across the business Overseeing the effective allocation of resources to meet service demand, and proactively managing incident trends and performance Championing ITIL best practices, ensuring robust processes for Incident, Problem, Change, Release, and Major Incident Management Acting as a key liaison with third … background and experience delivering operational IT support in a complex environment Expertise in ServiceNow - ideally as a Product Owner or Administrator An ITIL Foundation qualification or higher Excellent people management skills with a proven ability to lead, inspire, and build high-performing teams Strong communication, customer service, and stakeholder engagement skills First-rate organisational skills and a proactive approach More ❯

back-office platforms About Our Client This client is a global financial services platform Job Description This role requires an individual to have in depth understanding of sophis - portfolio management and risk management for equity and equity derivatives trading. The team is responsible for providing technical support for a range of front office and post-trade applications. This … includes: Overall Responsibilities Provide support for all trading and back-office platforms offered by the organisation to both internal and external client base. Strong understanding of Sophis - portfolio management and risk management for equity and equity derivatives trading. Support business users offering second- and third-line support. Knowledge of scripting language (PowerShell, Python ). Manage new system analysis … and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard. Ensure active tasks retain focus through workflow and prioritisation awareness. Manage vendor system upgrades and implementation. Manage exchange relationships and project manage More ❯

professional and dedicated "walk up" Deskside support service to around 50 users although this number could change. Daily tasks include logging of all issues raised using Service Now call management system, resolving incidents where possible or passing to 2nd line or relevant support teams, whilst still managing ownership of calls through to completion. Incident management - ensuring that … and 11 support. Microsoft Office 365. Must be a Team Player with drive, motivation, and ability to work under pressure. Drive, motivation, and ability to work unsupervised. AD Account management and Administration. Azure Account management and Administration. Intune Account Management and Administration. Desirable skills: Basic LAN/WAN knowledge If this is the role for you please More ❯

the Engineering, Testing and technical team in the Implementation of engineering governance for all execution activities, in line with Leidos' Engineering Edge Next Generation (EENG) process library. Identification and management engineering risks and issues and highlighting potential business impacts Supporting the creation of the programme's Transition Documentation Leading the creation of transition run books and work instructions required … into the customers overall business transition planning. Planning for, in detail, and where appropriate, implementing appropriate fall-back/fix-forward steps in the event of unrecoverable failure/incident during the transition events and early life support. Oversight of all transition-related testing activities and leading on the Leidos transition testing activities. Supporting the management of requirements … operation, workaround, methodologies and processes to support the business during the transition period Engage closely with the customer to deliver an intelligent client function including: Requirements Service catalogue Service management End user experience Become a product expert, seamlessly translating between the customer and the teams the needs and capabilities of the product. Skills Required: Operational Insight & Situational Awareness Proven More ❯