17 of 17 Remote Incident Management Jobs in London

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology … should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability More ❯

Company description: We are seeking a dynamic and motivated Vulnerability Management Lead to join our rapidly growing program. The ideal candidate will blend cybersecurity expertise with technical analytical skills to support diverse operational needs. The Vulnerability Management Lead will play a crucial role in tracking and managing the identification, assessment, and remediation of security vulnerabilities across the organizations … security compliance status. The role requires collaboration with various partners to ensure that vulnerability assessments and emerging threats are prioritized and advanced. Additionally, the successful candidate will work with management to continuously evolve the vulnerability management program. Job description: You will be responsible for supporting CSOC in order to achieve the below: The development and implementation of the … Colt Vulnerability Management Framework. Enhancing the scope and efficiency of current vulnerability scanning and management tools and integration between them. Design and manage the periodic penetration testing exercise. Collaborating with identified stakeholders to provide specialist guidance and support, ensuring effective vulnerability identification, prioritisation and remediation activity definition. Perform Vulnerability scans using Vulnerability Management tool Responsible for working More ❯

Company description: As the Lead - SOC Incident Manager, your role will encompass communicating cybersecurity incidents to key partners across the enterprise as well as being the main interface between the Colt business units and the cybersecurity groups. You will be the subject matter expert responsible for coordinating cyber security incidents across the enterprise. Job description: You will play a … to cyber security incidents caused by internal and external threats to reduce the impact of these incidents to Colt and its customers. Act as the bridge between the SOC incident responders, IT support teams and business groups to ensure a consistently execution of incident triage and remediation. Build and manage cyber incident tabletop exercises to ensure Colt … is prepared to deal with cybersecurity incidents. Perform post incident analysis, identifying lessons learned throughout Fidelity with applicable teams for tactical and strategic remediation. Required profile: Bachelors degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, Business Administration, or a closely related field Solid understanding of common threats, penetration/intrusion techniques and More ❯

remote and hybrid working experiences. Microsoft 365 Administration - Proficient in managing Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring - Strong knowledge of on-premises … whilst minimising user impact. Cloud Operations (Azure) - Hands-on experience managing cloud infrastructure including virtual machines, storage accounts, networking, load balancers, and resource optimisation. Familiarity with Azure Monitor, cost management, backup solutions, disaster recovery configurations, and implementing infrastructure changes following change management procedures. Client-Facing Communication Skills - Exceptional interpersonal and communication abilities with experience translating technical issues into … non-technical executives. Skilled at providing regular status updates during incidents, managing stakeholder expectations, delivering training sessions to VIP users, and building trusted relationships across the organisation. Identity & Access Management - Expert knowledge of Active Directory, Azure AD/Entra ID, group policy management, and privileged access management. Experience with VIP account provisioning, security group memberships, RBAC, conditional access More ❯

monitor and develop NHSCFA Cyber operations, including managing alerts, identifying and mitigating vulnerabilities and cyber threats. Manage security incidents and requests through to remediation and resolution. Support the Security Incident Management Process as a member of the NHSCFA Security Incident Response Team. Carry out threat intelligence analysis and recommend or implement remediation or mitigation. Perform security risk … triage to eliminate false positives ; Identify threats that have entered the network. Evaluate and address system generated and user-reported security incidents ; identify affected systems and scope of the incident ; analyse running processes and configurations on affected systems ; carry out in-depth threat intelligence analysis to identify an attack type, source, entry point, and possible remediation ; implement remediation or … years' experience of 1st-3rd level technical support of IT infrastructure or security, both in person and remote. Demonstrate detailed knowledge of: oIT system monitoring (SIEM). oSecurity Incident Management. Demonstrate detailed knowledge of Information Security in several of the following areas: oIntrusion detection and prevention systems. oVulnerability Management. oNetwork technology and operations. oWindows 10 and Windows Server. oSUSE More ❯

Remote based The Role We are seeking a highly skilled DevOps/Infrastructure Engineer for a scaling SaaS firm within the Resource Management space. You will play a pivotal role in designing, automating, and managing secure, scalable, and resilient cloud infrastructure on Microsoft Azure , while ensuring round-the-clock service continuity and alignment with ISO 27001 requirements. This is … information security , including ISO 27001 frameworks and Networking. Familiarity with monitoring, logging, and alerting tools for 24/7 operations. Experience with automating alert systems. Excellent problem-solving and incident management skills. Ability to thrive in a scaling SaaS environment, balancing stability and innovation. Desirable Previous experience in SaaS or high-growth technology companies. Knowledge of containerisation (e.g. … Bash). Seniority Level Mid-Senior level Industry Software Development IT Services and IT Consulting Business Consulting and Services Employment Type Full-time Job Functions Information Technology Skills Networking Management Resource Management Cloud Infrastructure Business Continuity Planning Problem Solving Software as a Service (SaaS) Infrastructure Terraform More ❯

time at A&O Shearman. Provide high quality and expert financial systems support to our global user community Manage 3E support calls in a timely manner using the agreed incident management processes and systems Recording, monitoring and escalation of software bugs and issues Manage user expectations in a professional and customer orientated manner to provide a high-quality … am to 7 pm UK time, therefore being able work in shift patterns on a rota or as needed basis. KEY REQUIREMENTS Essential Experience of finance and practice management systems is necessary (Elite 3E preferred). Willingness to learn new systems and underlying technologies (e.g SQL and reporting concepts) to problem solve. Excellent finance transactional processing knowledge gained within … a Finance operational or systems role Excellent communication and negotiation skills in a service-oriented environment Ability to multi-task and work under pressure with excellent time management skills Although teamwork is vital, needs to be able to work on their own, therefore taking the initiative and having a desire to get the job done Ability to adapt to More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team Take accountability for the availability and performance of the application portfolio, including incident management and release processes Maintain stakeholder satisfaction through quality delivery and effective change management Communicate defect status to management at various levels Partner with technical leaders More ❯

30+ countries), ensuring alignment to the firms risk appetite, client expectations and legal and regulatory changes and attitudes Manage and provide day to day leadership and advice on data incident response globally, ensuring appropriate action is taken to minimize the risks associated with actual or potential exfiltration of data, including forensic document review, legal and regulatory reporting, client and … individual notifications and reputation management. Act as a trusted adviser to partners, functional heads and others on data incident management, response and remediation worldwide To support the CPO and CISO in the formulation and delivery of the firms cyber and incident response strategy and response framework Ensure data security risks are appropriately identified, mitigated and managed to … To ensure the safeguarding of individuals' privacy and security with a compassionate and empathetic approach, addressing their concerns and needs with sensitivity To develop, maintain and report to senior management and other key stakeholders on regulatory data breach records to ensure the firm meets its legal obligations and to inform decision-making and strategy development in the firm Provide More ❯

Operations & Service Delivery Oversee 24/7 global cloud operations, ensuring optimal availability, performance, and reliability. Implement and manage service support models within a managed service environment, including SLAs, incident management, and escalation frameworks. Drive operational excellence through automation, monitoring, and proactive issue resolution. Security, Compliance & Governance Establish and maintain cloud governance frameworks, security standards, and compliance policies … managing large-scale, global cloud environments and distributed teams. Deep expertise in Azure services, cloud architecture, AI/ML integration, and managed service delivery. Excellent leadership, communication, and stakeholder management skills. Strong financial acumen, with experience in cloud cost optimisation and budgeting. Demonstrated ability to build and evolve modern cloud services in close partnership with cloud providers, ensuring agility More ❯

improvement What we're looking for: Proven experience in an application support or support engineering role, within financial services ideally, or another regulated environment Strong knowledge of SRE principles, incident management, monitoring, and performance tuning Hands-on technical skills across a broad range of technologies, including: Microsoft: C#, VB, .NET Core, Azure, SQL Server, IIS, Windows Server Web More ❯

Salary: Up to 35k Full time: Mon – Fri 0900-1700 Reporting to: Head of Customer Service & Monitoring About us: Group Nexus is an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to work from the office and in their home environments. We understand that … that they can be resolved, or FAQs can be provided to clients to help them troubleshoot the problem themselves Proactively contacting clients, contractors and stakeholders as a part of incident management (including Troubleshooting hardware\software issues Personal Qualities: Self-motivated with the ability to work under your own initiative Ability to work within a team environment Excellent verbal More ❯

Voice Recording, Radio Frequency (RF), Tetra Systems, Radio Configuration and Testing.* Extensive experience delivering and supporting call handling and dispatch solutions in a safety critical environment.* Good experience of incident management, resolution, requests, changes and problem solving are delivered to agreed SLAs. Following ITIL processes.* Experience of developing and delivering end user training.* Experience in Asset Management. * ICCS More ❯

Unit 1: Programming Fundamentals Unit 2: Computer Network Security and Encryption BTEC Level 3 Nationals (AAQ) in Information Technology Unit 1: Information Technology Systems Unit 2: Cyber Security and Incident Management BTEC Level 3 Nationals (AAQ) in Health and Social Care Unit 1: Human Lifespan and Development Unit 2: Human Biology and Health About Pearson We value the More ❯

experience of DORA. The purpose for this new role is to support the Business Transformation, Resilience & Oversight Manager and the direct team in both: 1) the execution/ongoing management of the banks Cyber Resilience activities & also 2) the new Cyber Security and Digital Operational Resilience Act (DORA) related capabilities. This is an opportunity for a motivated self-starter … gap analysis and provide solutions to ensure compliance and alignment with DORA requirements. Support DORA compliance by coordinating the activities required across all six pillars of DORA: ICT Risk Management, ICT related Incident Reporting, Digital Resilience Testing, Information Sharing, ICT Third Party Risk and General Governance Principles. Stay up to date with the changing cyber risk landscape, emerging … in the UK and EU (e.g. Network and Information Security (NIS2) Directive). Plan and execute DORA deliverables in cooperation with similar initiatives e.g. Operational Resilience, Business Continuity and Incident Management. Design and oversee regular testing exercises to evaluate the effectiveness of Digital Resilience and Cyber Security, contributing to the Banks overall resilience. Collaborate with various teams and departments More ❯

including Microsoft Defender and Microsoft Purview suites and Entra ID (previously AAD) for IAM, Identity Governance and Privileged Identity Management. Providing guidance and a level of oversight for vulnerability management and triage work. Documenting security processes and security tool low-level design/configuration. Contributing to the development of security service delivery and operation documentation. Assisting tech teams with … skills. Experience with Azure (ideally), AWS or GCP, Docker, Kubernetes, and Helm. Experience of operationally managing software components once live, including; observability, logging, metrics, error reporting, debugging and live incident management. Experience with Microsoft Sentinel, Microsoft's Defender and Purview suites and Microsoft Entra. Experience of SOAR tooling and automating security capabilities and operations. Experience in Threat Modelling. Ability More ❯

role in designing high-level Azure architecture while remaining hands-on in delivery. Unlike many infrastructure roles, this is purely project-focused; no ticket queues or day-to-day incident management. Instead, you'll lead on strategic initiatives such as disaster recovery improvements, business continuity planning, and the design of secure, scalable Azure environments. You'll sit between development … belief that technology and finance can work together to create smarter, more efficient solutions. You'll gain exposure to a broad range of Azure services — from networking and VM management to Infrastructure as Code, automation, and security design — and collaborate with experts across multiple technology disciplines. You'll also benefit from a comprehensive benefits package, including private medical cover … Familiar with scripting and automation (PowerShell, Azure CLI, Terraform, or Bicep) Confident with DR, BCP, and cloud resilience planning Knowledgeable in CI/CD, DevOps principles, and cloud cost management A strong communicator able to engage both technical and non-technical stakeholders Curious, teachable, and adaptable. A true “jack of all trades” with solid breadth of Azure cloud expertise More ❯