1 to 25 of 38 Remote/Hybrid Incident Management Jobs in London

Cyber Security Consultant (Cyber Incident Response Manager) - Inside IR35 - Remote with occasional travel to London or Gloucester - 3 Months initial contract with potential to extend. We're supporting a major, ZERO CARBON energy organisation at the forefront of building a secure and resilient energy future in the appointment … Cyber Incident Response Manager. This is a high-impact role focused on evolving and optimising an already established cyber incident management capability. You'll take ownership of the strategy, maturity, and continuous improvement of the organisation's incident response and crisis management function-ensuring ...

governance. We deliver across four complementary service lines: Platform Engineering, Modernisation & Migration, Data & AI, and Managed Services (24×7 cloud operations, FinOps, and platform management). Our team of 100% UK-based, SC-cleared engineers brings practical expertise from building open‐source tools for the Kubernetes and CNCF ecosystem. … About the Role As Head of Delivery and Service, you will be a senior leader responsible for ensuring the success of Appvia’s delivery management across all customer engagements, leading our managed service capability, and acting as a lead delivery principal on short‐term, outcome‐driven work where required. ...

Robert Half Technology are assisting a payments business to recruit an Incident Triage Coordinator on a contract basis. Fully remote working. ASAP start. Initial 6-month contract. Role * The Incident Triage Coordinator will support the management and coordination of low- and medium-severity incidents affecting a large … platform. * Respond promptly to incidents raised through Jira, Slack, and PagerDuty, ensuring issues are assessed and managed in line with established response playbooks. * Coordinate incident response activities across engineering and operational teams using tools including Google Meet, Slack, Jira, and PagerDuty. * Ensure accurate and timely capture of incident ...

Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements ...

structured and repeatable way. The Role This is a delivery-focused platform ownership role, sitting across: Palantir platform operations MLOps enablement Service management Security, governance and compliance Supplier and vendor management You will be responsible for the day-to-day running and improvement of Palantir Foundry … related MLOps capabilities . The role requires someone who can combine technical platform understanding with operational discipline, stakeholder management and a strong service-owner mindset. Key Responsibilities Platform Operations Own the day-to-day operation of Palantir Foundry, AIP and MLOps services Ensure strong platform availability, performance, stability ...

through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role … relationships, and works with business leaders and the CTO to shape the organisation’s infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud‐based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies ...

countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship … supporting critical trading applications. Shape the future of our production services through strategic leadership and hands‐on technical expertise. You will be responsible for management and development of a high‐performing team in our London location while providing regional leadership and oversight, governance, and the execution of running ...

Senior Incident Manager - DV Cleared London or Milton Keynes (3 days per week onsite) 6-Month Contract £550 per day + Shift Allowance We are seeking an experienced Senior Incident Manager to join a high-profile government and defence programme, delivered through Sanderson Government & Defence. This … critical role supporting complex, high-security environments where resilience and rapid response are essential. Key Responsibilities: Lead the management of major incidents, ensuring swift resolution and minimal business impact Coordinate cross-functional technical teams during high-pressure situations Act as the primary escalation point for critical service disruptions Drive ...

toil, advance our observability platforms using SLIs/SLOs, and ensure high compliance. You will actively manage operational success by serving as a key Incident Commander, participating in the on‐call rotation, and balancing platform cost efficiency through agile collaboration. What’s In It For Me? A chance … daily stand‐ups and keeping sprints on track Keeping up‐to‐date documentation in the JIRA & Confluence tools Taking part in SRE Incident Management processes Acting as a key Incident Commander within the Incident Management process Taking part in SRE On Call Ensuring a focus ...

Operations function within a fast-paced and innovative digital environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement. You’ll work closely with technology and business stakeholders to ensure … support operations, ensuring high-quality customer service and SLA achievement Manage workload allocation, resource planning, and day-to-day operational performance Drive proactive problem management, trend analysis, and preventative measures to reduce recurring incidents Own and optimise Service Management platforms such as ServiceNow and related monitoring tools Collaborate ...

bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking. On behalf of this organisation, AMS are looking for a Senior Business Analyst for a 6 month contract … FinCrime Onboarding and In-Life workstreams to drive technical readiness, oversee remaining build activity, and coordinate participation in programme wide testing. Design a comprehensive incident management framework for Name Screening, including a tailored playbook for both Onboarding and In-Life operational requirements. Reduce go-live volatility by proactively ...

Lead the Service Desk operation across IT and network service portfolios Drive operational KPIs including SLA performance, customer satisfaction, ticket quality, and escalation management Oversee incident and major incident management, ensuring clear communication and rapid resolution Coach, develop, and manage a high-performing support team Improve … ITIL-aligned processes including Incident, Problem, Request, and Knowledge Management Work closely with Network Operations, Engineering, Security, and third-party vendors Produce service reporting, identify trends, and implement continuous improvement initiatives Ensure effective use of ITSM tooling and maintain governance and compliance standards You’ll work closely with ...

Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Start Date: Mid-June 2026 Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. … liaison between internal stakeholders, the global service desk, and external vendors to ensure high-quality service alignment with business needs. Key Responsibilities Performance & KPI Management: Lead monthly stakeholder and vendor KPI review meetings to monitor service performance, track trends, and address operational concerns. Data Analysis & Reporting: Extract and analyze ...

Role: IT Service Management Coordinator Location: London, UK (Hybrid) Contract: 6 months Working Shifts: Full-time Monday to Friday Overview We are seeking an experienced and proactive Service Management Specialist to support and enhance operational service delivery across a multi-functional technology support environment. This role will … business expectations and operational standards. The successful candidate will play a central role in driving continual service improvement, managing operational governance activities, supporting major incident coordination, and ensuring technology support services are delivered effectively across the UK technology landscape. This is an excellent opportunity for a service-focused professional ...

Company: Albany Beck Location: London (Hybrid) About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities … reliability model. You will work across infrastructure, platform, and application teams to define standards, implement tooling, and establish operational practices that improve service stability, incident response maturity, and end-to-end visibility across systems. This role is best suited to someone who has helped design or scale ...

insurance business with the appointment of a Cyber Security Operations Manager into a highly visible leadership role. The focus is on operational leadership, stakeholder management and acting as the face of the Cyber Security Operations function internally. You’ll lead a team covering vulnerability management, EDR, incident … into GCP, alongside exposure to global security operations across more than 40 countries. Key experience required: Proven Cyber Security Operations leadership experience Strong people management capability Experience operating within complex enterprise environments Ability to manage senior stakeholders and communicate effectively across technical and non-technical audiences Strong operational risk ...

have? Experience in Systems Administration or IT Operations leadership? Knowledge of ERP platforms such as Oracle, including system maintenance, upgrades, patching, and security management? Experience managing complex IT infrastructures, environments, and support teams? Knowledge of IT Service Management, operational support, and ITIL aligned processes? Experience overseeing system performance … availability, security monitoring, and incident response activities? Experience supporting transformation programmes, system improvements, and operational change initiatives? Excellent communication and stakeholder management skills? Would you like to? Play a key role in managing and improving critical enterprise systems within a major transformation programme? Work closely with Technology, Operations ...

Service Management Coordinator (Service Delivery) Location: central London (Hybrid, 2 days onsite) Rate: £183 per day (Umbrella) Duration: 6 months Overview We're seeking a proactive and detail-driven Service Management Coordinator to join a busy and collaborative technology environment in London. This role sits at the heart … stakeholders, global service desk teams, and external vendors to ensure a high-quality, consistent support experience. If you have a passion for IT Service Management (ITSM), enjoy analysing performance data, and thrive in a fast-paced environment managing escalations and driving service improvements-this could be the perfect opportunity. ...

test and deploy efficiently Advise during design sessions to help engineers pick the right solutions for projects Reliability & Operations Own production reliability, uptime, and incident response Define and enforce SLAs and SREs Lead incident response and post‐incident reviews Ensure monitoring, alerting, and on‐call practices … growing company Ability to operate production systems under pressure Deep hands‐on experience with the AWS cloud platform Strong background in reliability, observability, and incident management Experience leading or mentoring engineers What we offer in return 💰 Competitive salary depending on experience 🏝️ 27 days of annual leave (including ...

escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You’ll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority … line escalation point for complex infrastructure incidentsTroubleshoot and resolve business-critical technical issues, including root cause analysisSupport and contribute to major incident management and post-incident reviewsDeliver proactive infrastructure improvements, including monitoring, patching, and optimisationProvide technical oversight for changes, upgrades, and infrastructure improvementsContribute to automation, platform standardisation ...

rollback frequency Standardise release processes across engineering teams Implement progressive delivery practices Reliability & Observability Define and track SLIs/SLOs Enhance monitoring, alerting and incident response processes Lead post-incident reviews and root cause analysis Drive reduction of operational toil Security & Compliance Embed DevSecOps controls into pipelines Implement … preferred) CI/CD tooling experience (GitHub Actions, GitLab CI, Jenkins) Experience operating production SaaS environments Strong observability tooling knowledge (Datadog, Prometheus, ELK etc.) Incident management and root cause analysis experience Experience in regulated or security-conscious environments is highly desirable ...

helps them make faster workforce decisions in a constantly changing world. Orgvue is used by the world’s largest and best-known enterprises and management consulting firms to visualize and confidently build the businesses they want tomorrow, today. The company is headquartered in London, with offices in Philadelphia … Help implement robust observability metrics, logs & traces using our observability tool Guide the team in building automated, self-healing systems Own and evolve our incident response processes, including on-call practices and post-mortem culture Mentor engineers across the org on best practices in reliability, operational readiness, and scalable ...

looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Production Management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events. Citi Services, Markets, Banking and Functions (SMBF) Production … with Citi goals. Deliver outcomes that promote rapid recovery, reduce client impact duration, and foster continuous improvement based on stakeholder and client feedback. Relationship Management & Stakeholder Engagement Maintain strong relationships with senior product, operations, and technology stakeholders, garner support for strategy, set targets and share performance insights. Actively lead ...

looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Production Management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events. Citi Services, Markets, Banking and Functions (SMBF) Production … with Citi goals. Deliver outcomes that promote rapid recovery, reduce client impact duration, and foster continuous improvement based on stakeholder and client feedback. Relationship Management & Stakeholder Engagement: Maintain strong relationships with senior product, operations, and technology stakeholders, garner support for strategy, set targets and share performance insights. Actively lead ...

identify potential issues Support deployments, patches, and system upgrades Work closely with users, stakeholders, and technical teams to ensure smooth service delivery Maintain accurate incident records and technical documentation Required Skills & Experience: Proven experience in a 2nd Line Support/Application Support role Strong hands-on experience supporting Pega … applications (essential) Excellent troubleshooting and incident management skills Experience with SQL/databases would be advantageous Understanding of ITIL processes and service management best practice Strong communication skills with a customer-focused approach Contract Details: 12 month Fixed Term Contract Hybrid working - 2 days per week onsite ...