1 to 25 of 66 Remote Incident Management Jobs in London

a Great Place to Work for the last five consecutive years. Sound good? Read on to find out more about joining our team KEY RESPONSIBILITIES Manage end-to-end incident resolution: triage, classification, escalation, risk assessment, and timely closure of actions. During incident resolution, place special emphasis on assessing potential or actual harm caused to customers - including those … with vulnerabilities - and ensure remediation actions align with Consumer Duty requirements. Lead and coordinate incident response calls, including chairing the Customer Incident Management Process committee and acting as the key escalation point. Collaborate with Risk & Compliance stakeholders on incident identification, categorisation, scoring, and mitigation strategies. Communicate the status and impact of incidents clearly to all relevant … stakeholders, working in collaboration with them to resolve and close down actions. Conduct thorough root cause analysis, host post-incident reviews, and ensure implementation and tracking of post-incident remedial actions for accountable stakeholders. Develop, maintain, and continuously improve the effectiveness of the customer incident management framework, ensuring business-wide compliance with internal policies and regulatory More ❯

We are looking for a Major Incident Manager to join a leading insurance company! Length : 6 Months Location : Hybrid - 2 days per week in Office (office location of choice across the UK is flexible) IR35 Status : Inside Purpose of Role: To ensure effective co-ordination and management of Incidents in order to return service as quickly as possible … while managing key stakeholder communications and expectations. Prevent incidents from materialising into Major incidents through remediating root causes, proactive management of incidents that may cause a Major Incident or other event with substantial impact to our business. To ensure the effective identification and resolution of trends and root causes that could cause a negative impact to service stability … Key Accountabilities: Act as escalation path for major and critical incidents to ensure service is restored. Direct and coordinate the Major Incident process, coordinating activities of resolver teams including specialist support groups/third-party suppliers. Monitor and in some circumstances manage escalating or potential service disrupting Incidents at P3 level Ensure accurate timely, proactive communications with key stakeholders More ❯

a leading organisation based in Croydon, who are looking to employ an experienced Cyber Security Manager with an in-depth knowledge of Cybersecurity frameworks, tools, and technologies, ISO27001 adoption, Incident management and Change management. This role involves the development and implementation of security strategies, policies, and procedures to protect against cybersecurity threats, as well as actively monitoring and … will include: * Security Strategy & Implementation: Design, implement, and maintain comprehensive cybersecurity policies, procedures, and controls * Threat Detection & Response: Continuously monitor the digital environment for potential vulnerabilities and security breaches * Incident Management : Lead incident response activities, coordinating with IT teams to mitigate risks and minimise damage. Responsible for writing incident reports, gathering input across the technical and … business teams to then share the report and project management of any improvement change actions * Security Integration & System Management: Collaborate with IT and development teams to ensure security is embedded in all new and existing applications, systems, and network infrastructure * Risk Management & Compliance: Ensure compliance with industry regulations and data protection laws (e.g. GDPR, PCI-DSS) * Continuous More ❯

a leading organisation based in Croydon, who are looking to employ an experienced Cyber Security Manager with an in-depth knowledge of Cybersecurity frameworks, tools, and technologies, ISO27001 adoption, Incident management and Change management. This role involves the development and implementation of security strategies, policies, and procedures to protect against cybersecurity threats, as well as actively monitoring and … will include: * Security Strategy & Implementation: Design, implement, and maintain comprehensive cybersecurity policies, procedures, and controls* Threat Detection & Response: Continuously monitor the digital environment for potential vulnerabilities and security breaches* Incident Management : Lead incident response activities, coordinating with IT teams to mitigate risks and minimise damage. Responsible for writing incident reports, gathering input across the technical and … business teams to then share the report and project management of any improvement change actions* Security Integration & System Management: Collaborate with IT and development teams to ensure security is embedded in all new and existing applications, systems, and network infrastructure* Risk Management & Compliance: Ensure compliance with industry regulations and data protection laws (e.g. GDPR, PCI-DSS)* Continuous More ❯

IT Service Management Analyst Law Firm – London Hybrid working – 2 days office/3 days working from home per week In this exciting newly created role at a leading global law firm in the city, you will be driving service improvements within the firm. If you’re passionate about continuous improvement and want to drive meaningful change, this could … be the perfect next step in your career. Your focus will be across core ITIL processes - Incident, Change, Service Request and Problem Management - with opportunities to expand into other areas as the function evolves. What’s in It for You? Join a firm with a growing presence – this is a newly created role to work alongside the experienced … IT Service Manager Take ownership of process maturity across ITIL practices Contribute to a culture of continuous improvement within a professional, inclusive team Gain exposure to major incident management and governance Work for a stable, respected firm in the legal sector Core Responsibilities Problem Management Service Transition/Service Introduction Change Management Incident Management More ❯

teams for fintech clients. The Escalations Manager will be handling complex Embedded Services client issues that must be resolved in a timely and effective manner. This role requires careful management of issues and diplomatic client communication, helping to maintain high levels of client satisfaction. The Escalations Manager will need to work with account managers to keep them informed of … Escalation Handling: Serve as the primary contact for escalated issues, ensuring swift resolution and clear communication with clients and internal teams Team Leadership: Guide and mentor support engineers, including management of the team's weekly on-call rota and holiday coverage planning to ensure 24/7 coverage. Act as a back-up during unforeseen coverage gaps Process Oversight … like PagerDuty and Salesforce. Ensure compliance with SLAs and contractual obligations Client Assurance: Engage in senior-level conversations with clients to reassure them during service disruptions, incidents and bugs. Incident Management: Coordinate with the Incident Management team to notify them of incidents and keep the client informed on resolution status. Reporting & Analysis: Track support metrics, resolution More ❯

need to have strong knowledge and experience of working within client-facing roles where they have delivered governance, reporting, and general project support duties, supporting project delivery and service management activities etc. They will need to demonstrate strong experience in delivering and adhering to process, continuous improvement, and prioritisation of activities. The ideal candidate would have experience working in … a fast paced and flexible environment, where attention to detail is paramount. They will need to have exceptional planning and time management skills to support the delivery function and SDEMs, contributing to delivery oversight, resource management, incident management and resolution, reporting, milestone tracking etc. Additionally, we would expect them to work with the Function Director, the … successful delivery of services/outcomes, coordinating across a portfolio of public sector client services and Statement of Works (SOWs) within DDaT, Change and Transformation and Project/Programme Management services. • Working in partnership with the SDEMs to support the management and direction of those services, Veracity Associates, and agreed outcomes to be delivered. • Ensuring appropriate documentation and More ❯

and network related issues. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. Incident Management Log, track and manage incidents, service requests and alerts using a ticketing system. Prioritise and escalate more complex issues promptly and when necessary. Ensure timely resolution of … updates and backups to ensure service continuity. Support starter and leaver processes. Ensure procedures and best practices are adhered to and kept up to date. Person Specification: Experienced with incident management and problem management. Expertise of Windows 10/11, iOS and Microsoft 365. Experience of Intune build deployments and Autopilot enrolment. Proficiency with Active Directory, Azure Active … as Microsoft and CompTIA. ITIL v3/v4 Foundation Certification, and/or working a structured ITIL environment. Experience working in a structured ISO27001 environment with awareness of security incident processes and CIS benchmarks. Experience with a Service Desk ticketing systems, specifically Freshworks. Join Us at Steamship Mutual Become part of our collaborative, supportive, and friendly working environment, where More ❯

# Site Reliability EngineerRemote - APAC/EngineeringThe Tyk API Management platform is helping to drive the connected world and power new products and services. We're changing the way that organisations connect any number of their systems and services.Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media … varied user base hailing from every continent - even Antarctica. Our MissionTyk is on a mission to connect every system in the world. We've started by building an API Management platform. Total flexibility, default remote, radical responsibility If this sounds like an environment that you believe could work for you then read on to find out more. The role … to improve, as we will look to you for new ideas, solutions and metrics on how we can improve the platform. You will also be our first line of incident management to our clients and will help define our response going forward. This is a great opportunity to become an integral part of Tyk as we continue on More ❯

and compliance with industry standards. This position is ideal for someone who thrives in a collaborative environment and is passionate about optimising cloud infrastructure and automation processes. Requirements Infrastructure Management: Design, implement, and manage infrastructure using Terraform for scalable and secure provisioning. Compliance & Security: Ensure platform provisioning aligns with ISO and SOC compliance standards while collaborating with the InfoSec … manage containerised applications using Docker and other orchestration tools. Observability & Monitoring: Provision and maintain observability platforms such as DataDog, Splunk, or New Relic to gain monitoring and performance insights. Incident Management: Establish and oversee monitoring and incident management processes to ensure system reliability. Site Reliability Engineering (SRE): Perform SRE duties to ensure system availability, performance, and More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure … compliance of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required … Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure … compliance of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required … Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

disruption. What You'll Do: Stay ahead of regulatory expectations and evolving resilience standards. Prepare and submit comprehensive reports on operational resilience, control effectiveness, and testing outcomes to senior management and key stakeholders. Support internal and external audits related to operational resilience. Lead the identification and definition of Important Business Services (IBS) in collaboration with cross-functional teams. Assess … the bank's recovery capabilities within defined limits. Develop, test, and refine our overarching Operational Resilience Framework , including policies, procedures, and test plans. Enhance and manage our Business Continuity Management Framework, Crisis Management, and Incident Response Plans . Coordinate and execute various operational resilience testing exercises, including scenario testing, stress testing, and crisis simulations. Monitor and report … and understanding of PRA, FCA and Bank of England regulations on operational resilience, including SS1/21 and PS6/21. Strong knowledge and experience in BCP, disaster recovery, incident management, and crisis response. Strong risk management knowledge and experience in conducting risk assessments, impact tolerances, scenario testing and developing resilience metrics. Degree in IT, Cybersecurity or More ❯

and teamwork. Build rapport with each member of the team and support them as they level up their skills. Define and maintain company-wide practices around SLO definition and management, incident management, postmortem analysis, and disaster testing and recovery. Generate informed insights regarding service quality and interface directly with executive leadership to communicate risks and opportunities and More ❯

in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for a Salesforce-native … SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and … support scalability as the business grows Essential Skills & Requirements: Strong, hands-on Salesforce experience, including deployments and configuration Proven background in Service Management or a similar application/platform support role Understanding of the Salesforce ecosystem, limitations, and best practices Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.) Familiarity with ITIL processes, especially change, release, and More ❯

are appropriately patched and maintained to minimise vulnerabilities. Ensure standards are adopted across Service Teams. Mentor and support Service Teams on appropriate use of cloud resources. Contribute to service management processes covering change control, incident management and DR. Operate in a fast-paced agile environment, balancing an operational mindset with the need to deliver. The ideal skills … across network, backup, observability, security and governance. Experience at managing security of systems in line with ISO27001, Cyber essentials or NIST standards. In-depth experience with Identity and Access Management, including Privileged Access In-depth experience with Terraform, IaC and associated pipeline management. Experience managing Windows and Linux servers and associated services, e.g. Directory Services. Experience with cloud native … serverless architectures. Experience with disaster recovery and service management principles and processes. Good understanding of agile and modern software engineering and development practices. Experience across a range of the following technologies: CloudFront, WAF, AWS Firewall, API Gateway, Transit Gateway AWS VPN, Zscaler ZPA, AWS Identity Centre, Microsoft Entra AWS Backup, AWS Systems Manager, Security Hub, Guard Duty, Microsoft Defender More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change … management processes related to Anaplan support. Monitor ticket trends , identifying recurring issues and ensuring proactive resolution to reduce future incidents. Client Relationship & Stakeholder Management Act as the primary point of contact between the client and the managed service team. Conduct regular service reviews with the client to discuss performance, improvements, and upcoming requirements. Gather and translate business needs More ❯

CD, observability, scalability, and reliability and lead the evaluation and implementation of new technologies that can improve platform performance, cost-efficiency, and developer productivity. Implement security architecture and risk management Oversee the security architecture of the platform, ensuring robust defences against evolving threats, developing compliance frameworks and working with engineering leadership to understand how security can be "by default … CI/CD platform and a container orchestration system Experience of implementing and managing data and security compliance History of coaching and mentoring high-performance, autonomous teams Experience of incident management workflows and expectation management Proficient with project management software to help scope and refine roadmaps of work Our Ways of Working: We all come into More ❯

and continuous improvement Manage post go-live support with a focus on data analytics, technical optimization and ongoing product education Serve as the main point of contact for technical incident management, translating complex issues for non-technical stakeholders and driving swift resolution Build strong, trust-based client relationships, acting as a strategic partner throughout the merchant lifecycle About … you: Strong project management skills with experience in fintech and payments Technical proficiency to understand and troubleshoot platform issues, with the ability to communicate technical information clearly to clients Data analysis capabilities to monitor performance and identify optimization opportunities Excellent interpersonal skills to build lasting client relationships and manage cross-functional collaboration Proactive problem solver with experience in incident and escalation management Languages: German or other languages are beneficial What happens next? Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30 minutes. Then it's time for a second interview! The meeting will be conducted by our Department Lead and will be 30 minutes. As More ❯

align security measures with business objectives. Responsibilities Risk Assessment: Conduct thorough risk assessments to identify vulnerabilities, threats, and potential impacts on information security. Strategy Development: Develop and implement risk management strategies, policies, and procedures to mitigate identified risks. Compliance: Ensure adherence to GDPR, ISO 27001, and other relevant regulatory requirements. Incident Management: Lead the response to security … incidents, including root cause analysis and the implementation of corrective measures. Stakeholder Communication: Regularly report on security risks, incidents, and compliance to senior management and board members. Training: Oversee security awareness programs to educate employees about security best practices. Vendor Management: Assess third-party security risks and manage security in vendor relationships. Requirements Education: Bachelor's degree in … Computer Science, Information Security, or a related field; Master's degree preferred. Experience: Minimum of 7 years in information security with at least 3 years in a risk management role. Certifications: Preferably CISSP, CISM, or CRISC. Additional certifications in risk management are advantageous. Skills: Strong understanding of cybersecurity frameworks, risk assessment methodologies, and compliance requirements. Excellent analytical, strategic More ❯

do the heavy lifting About the role Engineering Managers at Lendable are a unique group of amazing humans that combe strategic insight, hands-on technical leadership, and strong people management to shape and evolve our engineering teams. They operate at the convergence of business goals, technical execution, and team coaching, ensuring that every project and process aligns seamlessly with … and senior engineers to make strategic trade-offs between short-term deliverables and long-term technical investments. Ensure high-quality output by establishing best practices in quality assurance and incident management, tracking metrics such as uptime and incident reduction in the team's area. Facilitate cross-team collaboration to align on shared objectives and integrated roadmaps, ensuring … experience in skills assessment, cross-training, and fostering a continuous learning and improvement culture. Ability to strategically guide technical decisions without being a blocker, with familiarity in technical debt management, architectural planning, and quality assurance best practices. Exceptional communication and collaboration skills, with experience facilitating joint planning and maintaining alignment across multiple teams and stakeholders. Proficiency in managing incidents More ❯

problems independently and effectively, often under time or business pressures in the short term. 3. Experience in working with external suppliers of support and services, effectively communicating, and negotiating incident resolution, influencing the delivery of project work, by building and maintaining strong working relationships. During the interview, candidates will be assessed on all of the essential criteria shown in … with colleagues. You will also work closely with business teams to ensure that business services are up to-date and always available. You will work collaboratively to ensure the incident, request, problem, change and release processes are managed and adhered to, dealing with and working with colleagues to resolve incidents and requests, escalating to the appropriate support teams and … third-party suppliers, as necessary. You will project manage and co-ordinate new technology solutions & upgrades and implement best practice ITIL service management and agile procedures, embedding them within our operational services . Role and Responsibilities Supporting IT Services Act as support and administration of database services, work to ensure services are always available to the public and internal More ❯

decisions and careful controls that distinguish us in both banking and technology. Across all of the business areas you support, you will lead the way in real-time risk management by ensuring key risk indicators are well-defined and understood, incidents are managed, MI and reporting packs are created, and risk & control assessments are completed. We are looking for … troubleshooting to help resolve incidents, issues and/or regulatory requests quickly and within the correct boundaries You can demonstrate experience in leading Risk & Control Assessments, Control Development, Assurance, Incident Management and Issue & Action Management You have experience in data and technology risk areas including a good understanding of GDPR, PECR and evolving considerations for AI and More ❯

practices and automated threat responses. Review of actual or potential security breaches and vulnerabilities and oversight of prompt and thorough investigations, including recommending actions and appropriate control improvements. Line management of the assigned team members, ensuring their skills and capabilities meet the current and future needs of the Society. Oversight of security requirements for all Technology Services (including infrastructure … audio-visual services, end-user computing, enterprise applications, facilities and communications services) through planning, installation, maintenance, and acceptance of network components and services processes. Lead and deliver implementation and management of network security measures including access control, authentication, encryption and intrusion detection/prevention. Manage large-scale identity and access management initiatives and oversee the integration of identity … and access management services with new technologies. Working with the SecOps and SOC teams to develop, continuously improve, maintain and regularly test incident management policy and procedures. Ensuring security operations controls and processes adhere to relevant laws and standards including GDPR, Data Protection Act, Cyber Essentials, PCI DSS. Identify, assess and clearly communicate risks in the domains More ❯

depending on experience Full time: Mon - Fri 09:00-17:00 Reporting to: Head of Customer Support & Monitoring About us: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with … get to the bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues. IT Support Analyst key objectives & responsibilities: Daily management of support tickets Daily Checks Compiling ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams, working closely with peers to deliver … on SLA’s Advanced skills in troubleshooting and analysis, networking, applications and systems Proactively contacting clients, contractors and stakeholders as a part of incident management Troubleshooting hardware\software issues Management of 3rd party suppliers Escalation of issues to the 2nd line support operatives Analysis and monitoring of site data feeds across various platforms Responding to daily client More ❯