1 to 25 of 29 Remote/Hybrid Incident Management Jobs in London

Join a leading airline services provider as a Service Desk and Incident Management Lead! Job Overview: We are seeking a highly skilled and motivated Service Desk & Incident Lead to oversee end-to-end Service Desk operations, manage Incident Management processes, and ensure alignment with ITIL … Service Desk model for Transform on the Central ServiceNow platform, aligned to ITIL and OpCo needs. Oversee and drive the incident management process, including prioritisation, escalation handling, and major incident participation. Approve new Application/Service support models and challenge non-fit-for-purpose designs during Service ...

safeguarding our digital assets and ensuring the resilience of our information systems. You will contribute to a secure environment by applying your expertise in incident response, risk management, and security guidelines. Key Accountabilities: Vulnerability & Exposure Management Leading efforts to identify, prioritise, and track vulnerabilities across cloud … support to reduce risk and improve security outcomes Security Advisory & Support Assisting technology teams in resolving exposure issues related to identity, network security, posture management, and secure configurations Acting as a security advocate, delivering clear written and verbal communication to technical and non-technical stakeholders Creating and delivering training ...

Site Reliability Engineer Lead (SRE) - AWS | Observability | Incident Management Robert Half International (an S&P 500 global staffing provider) is supporting a global consulting firm in sourcing an interim SRE Lead for a major financial services engagement. This role will focus on improving platform reliability, stabilising production environments … date : c.2-4 week turnaround with anticipated start date with onboarding paperwork of w/c 01/05 Key Responsibilities Lead and improve incident management processes (detection, triage, escalation, resolution) Drive major incident response (P1/P0) and post-incident reviews (blameless postmortems) Define ...

Youll also support service transition activities, ensuring new or updated services are successfully introduced into live operations. In addition, you will help drive effective incident management processes to ensure critical services remain reliable and issues are resolved quickly. As IT Service Manager, you will act as the primary … managing service transition activities for new or updated services Managing third-party vendors and suppliers to ensure service quality and value for money Supporting incident management processes and driving timely resolution of service disruptions Identifying root causes of recurring issues and implementing improvements to prevent future incidents Driving ...

global business. The Digital Governance Risk and Compliance organization fosters a culture of transparency, accountability, and trust by promoting good governance, effective risk management, and regulatory compliance. These capabilities help bp balance security with usability, optimize technology investments, and enable bps business to meet its compliance obligations … ensure bp continues to meet new laws and regulations, attainment and maintenance of industry certifications, delivering audit programs and leading compliance governance, risk management and reporting for your area. What you will deliver You will: Lead the delivery of the global cyber and digital resilience compliance program and roadmap ...

practices across a live Azure-based platform and a new strategic platform being brought into service. The role is focused on reliability, observability, incident management, resilience, and automation . You’ll help define how services are measured and operated, introducing practical improvements around SLIs, SLOs, error budgets, monitoring … environments Azure cloud environments in enterprise-scale businesses SLO/SLI/error budget design and implementation Observability tooling (Prometheus, Grafana, OpenTelemetry or similar) Incident leadership across Sev1/Sev2 environments Disaster recovery, resilience testing, RTO/RPO Terraform infrastructure as code CI/CD pipelines and engineering enablement ...

Data Ops Manager to own the operational excellence of a large-scale Azure data platform. This role is central to ensuring platform reliability, incident management, SLA oversight, cost efficiency, and deployment governance. You will lead the response to operational issues, drive process improvements, and ensure the platform supports … deployments, ensuring safe, reliable, and compliant delivery. Champion monitoring, observability, and automation strategies to detect and resolve issues proactively. Develop and maintain operational runbooks, incident playbooks, and escalation protocols. Partner with engineering and analytics teams to align operational strategy with business objectives and platform roadmap. Required Skills & Experience Proven ...

Head of SAP COE One of our largest Logistics & Transportation management clients are actively seeking a Head of SAP Centre of Excellence to require delivering the ongoing development of technology systems that support complex, high-volume operational environments across multiple UK sites. You will be responsible for keeping applications … running, major incident management, problem management & project delivery of new systems. You will be heavily involved in strategy design for SAP Upgrades and New SAP Implementations across the organisation reporting directly into the Head of IT delivery solution having a massive influence on the early phases ...

ROLE DESCRIPTION Hybrid - 12 month FTC - London The Business Systems Manager is responsible for the management, maintenance, support, and development of business applications, including both bespoke and packaged solutions. This role is accountable for delivering a streamlined operational process for business applications, ensuring effective integration between systems, and collaborating … party providers Lead, assess, organise, and prioritise work for enhancements, issues, and change initiatives, working with delivery teams and external partners Drive effective ticket management and maximise value from work tracking and change management processes Take ownership of the Change Request process Plan and manage programmes of change ...

test and deploy efficiently Advise during design sessions to help engineers pick the right solutions for projects Reliability & Operations Own production reliability, uptime, and incident response Define and enforce SLAs and SREs Lead incident response and post‐incident reviews Ensure monitoring, alerting, and on‐call practices … growing company Ability to operate production systems under pressure Deep hands‐on experience with the AWS cloud platform Strong background in reliability, observability, and incident management Experience leading or mentoring engineers What we offer in return 💰 Competitive salary depending on experience 🏝️ 27 days of annual leave (including ...

rare opportunity for an outstanding engineering leader to join an ambitious, early-stage business (with substantial family office backing) in a senior management role. As the technical counterpart to a commercially driven CEO, you will: Define and execute our technical strategy. Recruit and develop a world-class engineering team. … ISO27001, SOC2, and other relevant standards. Budget & Reporting : Participate in budget planning and reviews relating to engineering requirements. Stakeholder Reporting : Report regularly to senior management on team milestones, challenges, KPIs, and achievements. Essential Experience (Technical) System architecture & solution design : proven ability to design scalable, secure, and resilient systems ...

assistance Work closely with stakeholders to collect requirements and deploy solutions within ServiceNow to streamline business processes. Customize and tailor ServiceNow modules, encompassing Incident Management, Change Management, Service Catalog, and Knowledge Management. Administer user access, roles, and permissions within the ServiceNow environment. Develop and manage ServiceNow reports ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

reliability risks and drive long-term preventative improvements Define and refine SLIs, SLOs, and error budgets aligned with business and customer outcomes Lead complex incident management, post-incident reviews, and remediation planning Depth at Networkign Fundamentals - trouble shoting network infrastructure is key Experiecne working as senrio … Datadog Previous mentoring or technical leadership experience Experience with Infrastructure as Code tools such as Terraform or CloudFormation Exposure to AI-assisted tooling for incident analysis or operational efficiency Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy. ...

escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You’ll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority … line escalation point for complex infrastructure incidentsTroubleshoot and resolve business-critical technical issues, including root cause analysisSupport and contribute to major incident management and post-incident reviewsDeliver proactive infrastructure improvements, including monitoring, patching, and optimisationProvide technical oversight for changes, upgrades, and infrastructure improvementsContribute to automation, platform standardisation ...

governance and design authority Security-by-design and Zero Trust Terraform or Bicep (production IaC) CI/CD and infrastructure automation Observability (SLOs, monitoring, incident management) Disaster recovery and resilience planning Vendor and third-party management Strong stakeholder communication What You’ll Work With Azure (landing zones … pipelines Kubernetes (AKS) Observability tooling (logs, metrics, tracing) Networking (VNets, ExpressRoute, private endpoints) Security controls and compliance frameworks Event Hubs, Service Bus, API Management Hybrid Windows/Linux infrastructure Nice to Haves FinOps (cost control, budgeting, optimisation) Financial services or regulated environments ISO27001/NIST or similar frameworks Payments ...

Active Directory consolidations Collaborate with managed service providers and internal teams to maintain high availability, security and compliance Support business continuity through proactive monitoring, incident management and disaster recovery planning Mentor and provide technical guidance to team members and act as an escalation point for complex issues Essential … Server and hybrid cloud environments Networking: TCP/IP, DHCP, DNS, routing, switching, VPNs, firewall configuration; CCNA/CCNP preferred Active Directory and identity management, including multi-forest consolidations Scripting and automation (PowerShell, Python) and Infrastructure as Code (Terraform/ARM templates) Experience with enterprise applications ...

automate deployment of applications, infrastructure and integrations. Monitoring & Reliability Monitor system performance, troubleshoot issues and apply SRE practices to improve availability and resilience. Configuration Management Use Terraform and Ansible to manage and configure cloud resources consistently and securely. Security & Compliance Implement cloud security best practices, ensuring alignment with regulatory … organisational standards. Operations & Incident Management Collaborate with support and operations teams to resolve incidents, perform root cause analysis and deliver long-term fixes. Cross-Functional Collaboration Work closely with developers, QA, product teams and platform engineers to embed DevOps methodologies across the lifecycle. Continuous Improvement Identify opportunities ...

complex technical issues Drive adoption of automation, DevOps practices, and cloud-native ways of working Serve as an escalation point for technical troubleshooting and incident management Produce high-quality documentation to enable reuse, supportability, and knowledge sharing Required Experience & Skills Strong, hands-on AWS experience within large-scale ...

ensuring risks are identified, assessed, and effectively managed throughout the project lifecycle. This is a hands-on, client-facing role combining security architecture, risk management, and governance . Key Responsibilities Provide security advice and guidance across IT and business projects Conduct threat modelling and security impact assessments (SIAs) Define … infrastructure Review conceptual, logical, and physical solution designs Manage and oversee vulnerability assessments and penetration testing Support risk identification, remediation, and ongoing risk management Contribute to enterprise security architecture frameworks and standards Perform ISO 27001 compliance assessments and security reviews Conduct third-party security assessments and audits Develop ...

leadership experience in SRE or related fields (platform engineering, DevOps etc.) Deep technical experience in cloud-native AWS and on-premise systems architecture Strong incident management and observability experience for large scale systems Intelligent automation/Agentic AI experience preferred Excellent AWS services, data platforms, software engineering ...

Serve as the service owner, ensuring application availability, performance, and suitability for business needs. Translate business requirements into clear and actionable functional specifications. Lead incident management activities, coordinating with users, technical teams, and external vendors. Collaborate with global IT counterparts to define and deliver application roadmaps that support ...

organisation meets all regulatory, contractual and internal control requirements across our data‐center campuses and corporate environment. You will oversee regulatory compliance, policy management, internal controls, audit readiness, third‐party assurance, data governance alignment and risk management. This role ensures the compliance framework strengthens operational resilience, protects the organisation … Responsibilities Strategy & Governance Define the enterprise compliance strategy, roadmap and operating model; align to ERM, security and resilience frameworks. Develop and maintain the compliance management system, ensuring governance across all business units. Set compliance KPIs and coordinate reporting to executive and board‐level committees. Ensure policies and procedures remain ...

catalogue of technology services delivered by the organisation. Ensure ownership, service levels and accountability are clearly defined across all technology services. Establish strong vendor management practices and oversee key technology partnerships. Drive operational maturity across incident management, change control, service monitoring and operational resilience. Lead technical ...