21 of 21 Remote/Hybrid Incident Management Jobs in London

focus on delivering their business goals instead of the underlying infrastructure. Wy we need this role We are seeking a dynamic and motivated Vulnerability Management Lead to join our rapidly growing program. The ideal candidate will blend cybersecurity expertise with technical analytical skills to support diverse operational needs. … Vulnerability Management Lead will play a crucial role in tracking and managing the identification, assessment, and remediation of security vulnerabilities across the organizations infrastructure and monitoring and reporting on vulnerability and other security compliance status. The role requires collaboration with various partners to ensure that vulnerability assessments and emerging ...

between 8:00am and 6:30pm, Monday to Friday Join an experienced support team of 12 engineers Exposure to both technical engineering and service management Stable, professional services environment with modern tooling What you’ll be doing Providing third-line technical support and owning incidents end to end Working … within ITIL v4-aligned processes, with a strong focus on incident management Using ServiceNow as the ITSM platform for tickets, workflows, and reporting Supporting Microsoft 365, Active Directory, Windows 11, Intune, SCCM, and Citrix Supporting remote working technologies including VPN, MFA, and mobile devices Providing AV support across ...

migrations using RISE with SAP/SAP Cloud ERP, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, change management and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale … shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...

scales globally. This is a hands-on role with clear operational ownership of information security BAU, working closely with engineering, DevOps and IT, product management, and external auditors. This job can be worked remotely with bi-monthly visits to the London (Farringdon) office Key Responsibilities Information Security and ISMS … Operations Implement, operate, and maintain the Information Security Management System (ISMS) aligned to ISO 27001. Maintain risk assessments, risk registers, Statements of Applicability, and control mappings. Collect, manage, and present evidence for ISO 27001 certification and surveillance audits. Support SOC 2 readiness, control operation, evidence gathering, and audit coordination. ...

ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs). Escalate issues appropriately and follow established incident management and escalation procedures. Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities. Create … support product improvements. Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance. Utilise help desk, ticketing, and case management tools to manage support workload. Support configuration, updates, and usage queries relating to internal platforms and operational systems. Requirements: Strong understanding of software, operating ...

Security Lead - Incident Response & Threat Management 4 Months Contract £400 to £500 a day Inside IR35 Remote working *Active Security Clearance is Needed* A well-established consultancy firm is urgently looking for an experienced Security Lead with a strong background in Incident Response and Threat Management … high-profile client. This role requires a professional with active SC Clearance and a deep understanding of SecOps analyst support. Core Responsibilities Incident Management: Directing the full incident response lifecycle, including the triage, investigation, and total resolution of security events. Threat Intelligence: Utilising Recorded Future, OpenCTI ...

Identity & Access Management EngineerLondon (Hybrid) - 3 Days Onsite Per Weekup to £80,000 + Benefits + BonusBanking Sector Are you ready to safeguard one of the world's largest financial institutions? We're looking for a talented IAM Engineer to enforce security policies across banking and securities operations … mature privileged access systems, and make a real impact on enterprise security. What you'll do: Provide engineering support for RSA IGL Identity Access Management application Create and mature access reviews, implement privileged access controls Investigate/resolve incidents, manage operational queries (passwords, access issues) Maintain knowledge base/ ...

Identity & Access Management Engineer London (Hybrid) - 3 Days Onsite Per Week up to £80,000 + Benefits + Bonus Banking Sector Are you ready to safeguard one of the world's largest financial institutions? We're looking for a talented IAM Engineer to enforce security policies across banking … mature privileged access systems, and make a real impact on enterprise security. What you'll do: Provide engineering support for RSA IGL Identity Access Management application Create and mature access reviews, implement privileged access controls Investigate/resolve incidents, manage operational queries (passwords, access issues) Maintain knowledge base/ ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

e.g. AWS, Linux Servers) Knowledge of web tech (Databases, APl's) and Website CMS's (Drupal, WordPress) Understanding of the ITIL framework or service management methodology Experience in incident management, including owning the response process for urgent issues and ensuring root cause analysis is performed and documented. ...

Design, implement, and test DR/backup strategies, including regular simulations. Infrastructure as Code & Automation: Develop/maintain Terraform modules. Ensure version control, change management, and repeatable, automated deployments. Security & Access Management: Manage Conditional Access, service principals, and app registrations. Apply security best practices to identity and cloud … resources. Incident Management & Continuous Improvement: Respond to incidents, perform RCA, and implement fixes. Enhance monitoring, alerting, and observability. Maintain cloud documentation. Technical Skills Expert Azure (IaaS, PaaS, identity, security). Proven Terraform/IaC expertise. Skilled in automation (PowerShell, Python, YAML). Strong Azure DevOps, GitHub Actions ...

Design, implement, and test DR/backup strategies, including regular simulations. Infrastructure as Code & Automation: Develop/maintain Terraform modules. Ensure version control, change management, and repeatable, automated deployments. Security & Access Management: Manage Conditional Access, service principals, and app registrations. Apply security best practices to identity and cloud … resources. Incident Management & Continuous Improvement: Respond to incidents, perform RCA, and implement fixes. Enhance monitoring, alerting, and observability. Maintain cloud documentation. Technical Skills Expert Azure (IaaS, PaaS, identity, security). Proven Terraform/IaC expertise. Skilled in automation (PowerShell, Python, YAML). Strong Azure DevOps, GitHub Actions ...

chat. You will be responsible for diagnosing, triaging, and resolving a wide range of hardware and software issues. This role involves user onboarding, asset management, event and infrastructure support - ensuring our workforce remains productive and connected. Key Responsibilities Technical Support & Incident Management Global Support: Provide front-line … support to global customers via calls and chat, adhering to Service Management principles. Triage & Resolution: Diagnose, assess, and triage incidents. Identify problems in computer systems and provide technical solutions with a goal of 90% First Call Resolution. Troubleshooting: Expertly troubleshoot OS issues (BSOD, App Crashing, Performance tuning), VPN connectivity ...

chat. You will be responsible for diagnosing, triaging, and resolving a wide range of hardware and software issues. This role involves user onboarding, asset management, event and infrastructure support - ensuring our workforce remains productive and connected. Key Responsibilities Technical Support & Incident Management Global Support: Provide front-line … support to global customers via calls and chat, adhering to Service Management principles. Triage & Resolution: Diagnose, assess, and triage incidents. Identify problems in computer systems and provide technical solutions with a goal of 90% First Call Resolution. Troubleshooting: Expertly troubleshoot OS issues (BSOD, App Crashing, Performance tuning), VPN connectivity ...

Support: Serve as the first point of contact for IT inquiries at the Technology Bar, assisting colleagues with walk-up and email requests. Incident Management: Answer calls, create tickets, and escalate issues as needed to ensure effective resolution of IT incidents. Video Conferencing Support: Provide primary support … video conferencing systems, ensuring seamless communication across teams. Printer and Equipment Management: Perform daily checks on office printers and meeting room technologies, logging any issues and escalating to 3rd level support when necessary. Laptop Environment Management: Build and maintain laptop environments, ensuring proper configuration and readiness. Project Participation ...

infrastructure as code, and operational excellence, while also supporting Data Engineers in delivering high-quality analytics pipelines. You will play a key role in incident management, automation of manual processes, and continuous improvement of platform tooling and workflows. Key Responsibilities Platform Engineering & Reliability Maintain and improve the Azure … analysis and preventative improvements Implement and maintain health checks, monitoring, and alerting DevOps & Automation Design, implement, and maintain Terraform to automate infrastructure provisioning and management Own and improve release processes, CI/CD pipelines, and deployment automation Manage platform artefacts including clusters, secrets, releases, and configurations Perform GitHub peer ...

compliance with relevant legislation, regulatory requirements, and sector guidance. Work closely with senior leaders, service owners, and technical teams to ensure effective security monitoring, incident detection, response, and recovery. Provide oversight and assurance for third-party and supplier security risk management. Build strong working relationships across the institution … embed a culture of shared responsibility for data protection and cyber security. Lead LSSTs cyber incident management and business continuity arrangements, ensuring institutional preparedness. Provide expert guidance on incident response processes and support local response arrangements. Coordinate and lead the institutional response to significant cyber or information ...

Retail & eCommerce operations including: Retail SAP S4/HANA & POS Retail Store systems. Ecom Magento Ecommerce platform, CRM, email marketing & loyalty platforms. Master Data Management through Retail & Ecom systems & PIM. Local responsibility for D2C Reporting (Analytics) & D2C SaaS solutions such as Shopwork T&A. Key Responsibilities: Strategic Partnership & Demand … Architecture & Innovation: Develop Capability Roadmaps aligned to Enterprise Architecture. Identify opportunities leveraging AI, Automation & Analytics. Ensure scalability for future growth. Service & Operational Excellence: Oversea Incident Management & root cause resolution. Ensure vendor performance & SLA delivery. Maintain IT System stability & performance. Experience Required: IT Business Partner - IT/Business Systems ...

Retail & eCommerce operations including: Retail SAP S4/HANA & POS Retail Store systems. Ecom Magento Ecommerce platform, CRM, email marketing & loyalty platforms. Master Data Management through Retail & Ecom systems & PIM. Local responsibility for D2C Reporting (Analytics) & D2C SaaS solutions such as Shopwork T&A. Key Responsibilities: Strategic Partnership & Demand … Architecture & Innovation: Develop Capability Roadmaps aligned to Enterprise Architecture. Identify opportunities leveraging AI, Automation & Analytics. Ensure scalability for future growth. Service & Operational Excellence: Oversea Incident Management & root cause resolution. Ensure vendor performance & SLA delivery. Maintain IT System stability & performance. Experience Required: IT Business Partner - IT/Business Systems ...

zone and conduit models, industrial cybersecurity frameworks Ability to implement monitoring and operational controls for PLCs and robotic systems Strong experience in Patching and Incident Management Experience mentoring and coaching others from a Security perspective is also a big bonus This is a remote contract opening outside IR35 ...