1 to 25 of 158 Remote/Hybrid Incident Management Jobs in London

grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As an Incident Management Consultant, you combine day-to-day leadership of the local SITA team with local Major Incident leadership and coordination for significant incidents … right place at the right time and that the team operates as one with MAG, its airlines and its ground-handling partners. As an Incident Management Consultant, you are the local single point of accountability and the single point of contact (SPOC) for significant incidents across ...

Title: Service Management Analyst Reports to: Manager, Service Management Department: Service Management Location: London, United Kingdom – Remote Schedule: 9:00 AM – 6:00 PM Eastern Time Term: International Contractor About Atlas Technica Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity … maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Position Overview We are seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating ...

better user experience. Information Security (InfoSec) - InfoSec prevents, detects, responds, and mitigates cybersecurity risk, protecting EY and client data, and our information management systems. The opportunity The Cyber & Investigative Services (CIS) Senior Cyber Incident Response Coordinator will exercise exemplary incident management techniques to coordinate incident … cybersecurity events or incidents stemming from suspected threats on a global scale. Candidates for the role must have an exceptional comprehension of cybersecurity incident response plans and coordination of activities, establish and foster relationships on a global scale, and have superb verbal and written communication skills. Additionally, candidates must ...

better user experience. Information Security (InfoSec) - InfoSec prevents, detects, responds, and mitigates cybersecurity risk, protecting EY and client data, and our information management systems. The opportunity The Cyber & Investigative Services (CIS) Senior Cyber Incident Response Coordinator will exercise exemplary incident management techniques to coordinate incident … cybersecurity events or incidents stemming from suspected threats on a global scale. Candidates for the role must have an exceptional comprehension of cybersecurity incident response plans and coordination of activities, establish and foster relationships on a global scale, and have superb verbal and written communication skills. Additionally, candidates must ...

Service Delivery Analyst - Investment & Wealth Management - London - 12-months FTC (Tech stack: IT Service Management, ITIL, Service Governance, Change Management, CAB, Major Incident Management, Problem Management, Service Requests, Identity & Access Management, Continual Service Improvement, Service-Level Management) Are you an experienced Service … Delivery Analyst or IT Service Management professional with a strong understanding of ITIL and a passion for improving the quality and efficiency of technology services? This is an opportunity to take a central role in service governance, major incident management and continual improvement within a sophisticated financial ...

Service Delivery and Support Manager - Leading Investment Bank - London - 12-months FTC (Tech stack: IT Service Management, ITIL, Major Incident Management, ServiceNow, Ivanti, Jira, Microsoft Intune, SCCM, Active Directory, Group Policy, Windows 11, Microsoft Teams, Microsoft 365, Endpoint Management) Are you an experienced Service Delivery Manager … demanding financial services environment? This is an opportunity to take ownership of service delivery across a sophisticated investment bank, combining people leadership, ITSM, major incident management and continuous improvement. Our client is an established investment bank with a sophisticated technology environment supporting critical business operations. As part ...

vast amount of data generated by banks and financial institutions. Requirements As Director of Platform Engineering, you will: Lead the day‐to‐day management, reliability and continuous improvement of ITRS’ Analytics SaaS platform, with a strong focus on Kubernetes‐based services, cloud‐native operational excellence and measurable service outcomes. … operating culture focused on ownership, automation, reliability and continuous improvement. Remain highly hands‐on, working directly with engineers on production issues, Kubernetes troubleshooting, incident response, deployment automation, observability, capacity management and service resilience. Drive the evolution of SaaS engineering towards a more automated model, reducing manual intervention, operational ...

ability to recover within defined limits, producing test evidence, results analysis and remediation plans for any breaches. Develop, test and refine Business Continuity Management, Incident and Crisis Management and Incident Response Plans. Coordinate operational resilience testing exercises, including scenario testing, stress testing, and crisis simulations Monitor … compliance, operations, IT and business functions to embed resilience principles. Develop and deliver operational resilience awareness training and communications to staff, stakeholders and senior management Key Deliverables: The job holder owns and maintains the following as evidence of control effectiveness: IBS register and impact tolerance workbook, version-controlled ...

year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 70,000 GBP + 10% Bonus Job responsibilities: 1. Service Desk & Incident Management L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents to the correct resolver group … keeping knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear user communication. Problem management: Turn recurring incidents into root-cause fixes and reduce ...

Support Analyst with 1st and 2nd Level Treasury Systems Support – FIS Integrity FIS Integrity -Treasury and Risk Management System Support Analyst with 2nd Level experience. Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. Must have at least … financial systems support The Client is ideally looking to recruit at least 1 years experience of working with and supporting FIS Treasury and Risk Management System FISIntegrity. This is a 2nd level implementation and support position. Operational Platform Monitoring & Treasury Process Assurance Ensures uninterrupted execution of Treasury‐critical processes ...

security processes into supplier guidance and ensure incoming providers understand their security, governance, reporting and assurance obligations. You will work closely with Security Assurance, Incident Management, Vulnerability Management and Service Management teams to identify gaps, coordinate supplier readiness and ensure processes are consistently adopted. This … CONSULTANT ESSENTIAL SKILLS Experience within cyber security governance, GRC or security process roles Experience working within SIAM or multi-supplier environments Strong knowledge of Incident Management, Vulnerability Management and Security Assurance Experience supporting audit, compliance and assurance activities Strong stakeholder management and supplier coordination skills Experience ...

MAIN DUTIES Information Security & Risk Management Maintain and continuously improve the ISO 27001:2022 ISMS, including the Statement of Applicability, information security policies, standards and procedures, and the supporting documentation register, ensuring they remain current, mapped to control frameworks and audit-ready. Provide proactive security and data protection assurance … that run day‐to‐day security monitoring, detection and remediation, rather than performing these activities hands‐on. Conduct and coordinate threat intelligence and vulnerability management interpreting relevant intelligence, tracking identified vulnerabilities against remediation SLAs, coordinating timely remediation with technology teams and external providers, and keeping abreast of the evolving ...

underpinned by technology created with purpose.Your RoleThis is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation, you will support … clients in modernising their service management capabilities, operational practices and technology environments through the adoption of cloud technologies, AI, automation and modern service management principles. Working as part of multidisciplinary teams, you will contribute to assessments, transformation programmes and service improvement initiatives that enhance business outcomes, user experience ...

Cyber Response Services (CRS) Team within our Cyber Advisory practice. Your specific focus will be in the domain of reactive digital forensics and incident response (DFIR) acting as a case manager on medium to large cases. This is a hands-on incident response role and an opportunity … through a range of security certifications. In this role we are looking for a person who can demonstrate strong technical background, experience in incident response and digital forensics and is looking to grow into an incident response leadership role as part of a growing team. You will ...

role, and it goes well beyond day-to-day product operations. You'll design the processes that let support scale past manual intervention, own incident management end to end, and build AI into how the team delivers, while still taking the hardest escalations yourself. You'll lead … work yourself. Designing Processes That Scale: Design and implement support processes that move the team away from manual intervention and toward automated, efficient workflows. Incident Management: Take full ownership of incident management, leading high-stakes escalation calls and driving swift resolution. Run the playback afterwards ...

traditional relationship and service-led banking powered by modern technology. Job Purpose Support the Bank's operational cyber security capability through cyber security monitoring, incident response coordination, vulnerability management, supplier assurance and operational reporting activities. To place the interests of customers at the centre of all activities … threat monitoring providers. Coordinate cyber security alerts, incidents and escalations, ensuring actions, decisions and outcomes are appropriately recorded and tracked. Act as Incident Coordinator during cyber security incidents, supporting incident management, communications, action tracking and post-incident activities. Maintain incident, vulnerability, threat intelligence and operational ...

Incident Response Specialist Working Hours: Wednesday to Saturday, 08:00 to 17:45 (UK Time) Rate: £500 - £600 per day inside IR35 - 12 month contract Remote - 2 days per month in the London office About the Role We are seeking an experienced Incident Response Specialist to join … opportunity to work in the Banking sector. This is an excellent opportunity for a cyber security professional looking to further develop their expertise in incident response, digital forensics, threat containment, and enterprise-scale cyber operations . You will work alongside experienced professionals across Threat Intelligence, Detection Engineering, Security Operations ...

configured, resilient, secure, and performant. Beyond day-to-day operational responsibilities, the role carries explicit accountability for network architecture, strategic design, and cross-functional incident response. This role also attracts a market pay supplement of £6650 per annum (to be reviewed in February 2027). Main duties … required. Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions. Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users. Support the Network ...

Operational Excellence (OPX) team is the group that keeps production healthy at scale. We provide engineering teams the platform capabilities, observability tooling, automated safeguards, incident management tooling, and safe feature release systems they need to deliver highly available systems, ship features with confidence, and investigate and mitigate incidents … safeguards, and fault mitigation, and deliver them as platform tooling that engineering teams across the company adopt for their own services Own and improve incident management tooling and on-call health. Reduce alert noise, surface actionable signals, and empower engineering teams to operate their services confidently with minimal ...

operational services across key client accounts. The successful candidate will act as the primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, tickets, bugs, and enhancement requests are resolved within agreed service levels. This … highly visible role requiring strong stakeholder management, service delivery expertise, and the ability to work effectively across both business and technical teams. Experience: 8+ Years Qualification: Degree or equivalent Job Location: London, UK Job Type: Full-Time Key Responsibilities Client Engagement & Relationship Management Serve as the primary contact ...

governance, integration and enablement position focused on aligning suppliers to established security processes rather than redesigning them. You will work closely with Security Assurance, Incident Management and Vulnerability Management teams to ensure suppliers understand their obligations and can demonstrate readiness from day one. Key responsibilities Develop structured … onboarding documentation. Identify and manage gaps between supplier capabilities, client expectations and existing SI/OI processes. Support supplier assessments relating to Security Management Plans, compliance reporting and assurance activities. Ensure suppliers understand audit expectations, governance requirements and evidence obligations. Coordinate onboarding across multiple service commencement dates and transition ...

well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service … governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management ...

being office based 3 days a week, 2 days working from home. Purpose of Job You will lead the organisation's enterprise-wide Crisis Management and Business Continuity capabilities, ensuring effective preparation for, response to, and recovery from operational, technology, cyber, regulatory, geopolitical and reputational events. Acting … senior authority for Crisis Management and Business Continuity, you will provide strategic guidance to senior leadership, drive resilience initiatives, support regulatory engagement and help protect critical services, customers, employees and the organisation's reputation. Accountabilities & Responsibilities Lead and continuously enhance the Crisis Management and Business Continuity frameworks across ...

being office based 3 days a week, 2 days working from home. Purpose of Job You will lead the organisation's enterprise-wide Crisis Management and Business Continuity capabilities, ensuring effective preparation for, response to, and recovery from operational, technology, cyber, regulatory, geopolitical and reputational events. Acting … senior authority for Crisis Management and Business Continuity, you will provide strategic guidance to senior leadership, drive resilience initiatives, support regulatory engagement and help protect critical services, customers, employees and the organisation's reputation. Accountabilities & Responsibilities Lead and continuously enhance the Crisis Management and Business Continuity frameworks across ...

ensuring AI systems are evaluated for business, operational, ethical, legal, regulatory, and societal risks, particularly in high-risk or regulated environments.WE EMBED AI RISK MANAGEMENT- You will integrate AI risk management and assurance activities throughout the end-to-end AI lifecycle (1st line of assurance), from use case … selection and design through development, testing, deployment, monitoring, change management, and retirement.WE BUILD TRUSTED AI – You will work closely with product, engineering, data science, security, privacy, legal, and compliance teams to ensure AI solutions are designed, developed, and operated in accordance with organisational risk appetite and regulatory expectations, incorporating ...