15 of 15 Remote Incident Management Jobs in London

Role OverviewWe are seeking an experienced and proactive Incident & Business Continuity Manager to lead our operational resilience and incident response capability. This pivotal role ensures the organisation’s critical services remain robust, responsive, and compliant in the face of operational incidents and major disruptions. Key Responsibilities Incident Management - Oversee daily incident review and triage, using … ServiceNow, to identify, escalate, and resolve operational incidents.- Liaise with technical teams and service providers (TCS) to clarify incident details, ensure timely resolution, and maintain audit trails.- Manage security-related incidents (lost equipment, data breaches, phishing), coordinating with IT, Information Security, and Data Protection teams.- Maintain and analyse incident statistics, trends, and root causes to drive continuous improvement … and risk mitigation.- Prepare and deliver weekly and monthly incident reports to senior stakeholders. Major Incident & Escalation - Lead the response to major (P1/P2) incidents, ensuring prompt escalation to executive leadership and clear, actionable communication throughout the incident lifecycle.- Establish a framework to provide consistent updates to stakeholders.- Coordinate post-incident reviews and ensure lessons More ❯

security practices including zero-trust, SIEM integration and EDR. Prepare and maintain technical documentation, policies, and procedures. Support enterprise backup, disaster recovery and business continuity capabilities. Contribute to change management, incident management, and occasional out-of-hours support. Skills & Experience Proven track record in enterprise-scale infrastructure engineering, ideally 7+ years. Expertise in Microsoft Entra ID, Windows More ❯

Role As a Business Continuity Analyst, you will: Support the development, execution, and maintenance of business continuity documentation including Business Impact Analyses and office risk assessments. Contribute to crisis management, disaster recovery, and preparedness planning across the organization. Coordinate and document business continuity exercises and testing of mass notification systems. Provide support during live incidents impacting business operations. Deliver … and track training for local crisis management teams and new employees. Act as a key point of contact to disseminate information on business continuity processes, standards, and initiatives. Ideal Candidate We are looking for someone with strong organizational and communication skills, along with proven business continuity experience. The ideal candidate will have: Previous experience in a BCM, crisis management, incident management, or IT disaster recovery role. Familiarity with mass notification platforms (e.g., AlertFind, Send Word Now, Everbridge). Knowledge of business continuity software (Fusion, Cobalt, LDRPS, etc.) and reporting tools (e.g., Power BI). A solid understanding of BCM standards and frameworks. CBCP (Certified Business Continuity Professional) designation desirable but not essential. Proficiency in Microsoft Office More ❯

hardware and software issues on desktops, laptops, printers, and other peripherals. Assist with setup, configuration, and maintenance of IT equipment and systems specific to legal practice, such as case management software and document management systems Bachelor’s degree in Computer Science, Information Technology, or related field preferred. Relevant certifications such as Microsoft Certified Professional (MCP), or similar are … advantageous. Experience with a range of operating systems including Windows and macOS Familiarity with ITIL or similar incident management frameworks. Experience with remote desktop applications and help desk software. Knowledge of legal-specific software and systems such as case management, document management, and time recording software. Understanding of data protection regulations and confidentiality in a legal More ❯

will be responsible for Customer Service Experience to internal users of IT and Tech support services across a global user base. Responsibilities include 2nd line desktop support and general management of business impacting and prioritised incidents. The successful candidate will be the face of Service Management at the London Tech Zone and a successful communicator of incidents and … customer experience between IT and internal customers. You will support office based and home working end users. In addition, the role involves regular interaction with, and management of tickets raised with the 3rd Party teams that constitute the end-to-end delivery of IT services and support. Engagement via Umbrella Company Only; all taxes & NI deducted at source.Hybrid work … on site. General responsibilities: Supporting office-based and home worker technologies 2nd line M365 and Teams support including usability queries Laptop & smartphone setup for new joiners Governance and good management of Networking rooms and cabling Support for Company and BYOD smartphones, Android and iOS Key escalation point for incidents, request and customer experience including Problem and Incident Management More ❯

basis you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration … or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. As an individual you will be a self-starter with strong organisation skills and experienced at delivering to deadlines. You More ❯

basis you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration … or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. As an individual you will be a self-starter with strong organisation skills and experienced at delivering to deadlines. You More ❯

positive note the office, the offices are amazing and hopefully somewhere you would want to go to work! The Infrastructure Services Analystwill be responsible for the day-to-day management of infrastructure topologies within the firm including servers, storage devices, firewalls, WAN, LAN, WIFI, Internet and unified communications. The individual will also be responsible for ensuring all devices are … extensive experience with the likes of M365 applications and Azure IaaS. Ideally we need a good all rounder with several years experience. Read on for more details Key Responsibilities: Incident Management: Respond to ServiceNow tickets and resolve incidents. Administration and Monitoring: Administer and monitor various systems including Windows Server, Azure, Entra ID, Intune, VMWare, VXRail, Cato Platform, Rubrik … Commvault, Juniper Mist, and APC. Daily Health Checks: Perform daily health checks of infrastructure services using management platforms like SolarWinds. Vulnerability Analysis and Patch Management: Analyse vulnerabilities using Rapid 7 and manage patching of servers, appliances, and switches. Ticket Logging: Log tickets with MSP and providers when services are impacted. Firmware Updates: Perform firmware updates for appliances like More ❯

note the office, the offices are amazing and hopefully somewhere you would want to go to work! The Infrastructure Services Analyst will be responsible for the day-to-day management of infrastructure topologies within the firm including servers, storage devices, firewalls, WAN, LAN, WIFI, Internet and unified communications. The individual will also be responsible for ensuring all devices are … extensive experience with the likes of M365 applications and Azure IaaS. Ideally we need a good all rounder with several years experience. Read on for more details... Key Responsibilities: Incident Management: Respond to ServiceNow tickets and resolve incidents. Administration and Monitoring: Administer and monitor various systems including Windows Server, Azure, Entra ID, Intune, VMWare, VXRail, Cato Platform, Rubrik … Commvault, Juniper Mist, and APC. Daily Health Checks: Perform daily health checks of infrastructure services using management platforms like SolarWinds. Vulnerability Analysis and Patch Management: Analyse vulnerabilities using Rapid 7 and manage patching of servers, appliances, and switches. Ticket Logging: Log tickets with MSP and providers when services are impacted. Firmware Updates: Perform firmware updates for appliances like More ❯

improvement What we're looking for: Proven experience in an application support or support engineering role, within financial services ideally, or another regulated environment Strong knowledge of SRE principles, incident management, monitoring, and performance tuning Hands-on technical skills across a broad range of technologies, including: Microsoft: C#, VB, .NET Core, Azure, SQL Server, IIS, Windows Server Web More ❯

leadership capability particularly in automation, observability, and mentoring team members. Key Skills & Experience: DevOps/SRE experience (5+ years) – ownership of projects, strong automation and Infrastructure-as-Code approach, incident management, and leadership of initiatives. Terraform – production use including modules, state management, and AWS integration. Kafka – experience with production clusters, scaling, tuning, troubleshooting, and event-driven systems. More ❯

infrastructure upgrades, cloud migrations, or SD-WAN rollouts, ensuring technical deliverables are met on time. This role may be required to participate in an on-call rotation to support incident management processes as a member of the global Network engineering team. Some (limited) non-standard hours may be required to support Network changes as part of the change … management process and approved windows. Some (limited) travel may be required for team meetings or other reasons More ❯

deployments and report status to stakeholders Provide remote technical support for Windows servers, tills, self-checkouts, and peripherals Log and manage incidents raised by stores in the internal service management system Collaborate with 3rd-party suppliers and field engineers using Microsoft Teams Ensure deployment activities meet quality, change control, and compliance standards Identify and implement process improvements to enhance … Services: Active Directory, DHCP, Server Print Queues Bit9/Carbon Black/App Control SCOM (monitoring) IIS, DFS, KMS (working knowledge desirable) Other Tools: Microsoft Excel (reporting and analysis) Incident Management Databases/ITSM tools Microsoft Teams (collaboration) About the Team The Retail Implementation Team is responsible for rolling out IT, voice, and data solutions across the UK … rollouts. Recent Projects Include: Upgrading store LAN and wireless infrastructure Enhancing print services across all stores Deploying systems for a new national distribution centre Supporting franchise partners with stock management systems Peak trading hardware deployments Expanding self-checkout estate and rolling out new till scanning solutions Why Join Us? Work with cutting-edge retail technology in a large, fast More ❯

TDD, CI/CD and pairing using tools like Git and GitHub. Experience of operationally managing software components once live, including; observability, logging, metrics, error reporting, debugging and live incident management. Experience of working with sensitive personal data, ideally with an awareness of security and compliance standards. Experience working in/with cross-functional teams consisting of e.g. engineers More ❯

patterns, and standards. Lead technical enablement for migration and cloud adoption workstreams. Proactively design automation strategies and reusable deployment patterns. Act as an escalation point, supporting engineering teams in incident management. Conduct architectural reviews to ensure solutions remain optimized, secure, and cost-effective. Skills & Experience Proven expertise as an AWS Architect with a strong platform engineering or DevOps background. … Experience defining reference architectures and delivering solutions in multi-account AWS estates. Hands-on skills with automation, infrastructure-as-code, and CI/CD workflows. Strong communication and stakeholder management skills, with the ability to influence and mentor. Eligible and willing to obtain UK security clearance (must hold a British passport and have lived in the UK for the More ❯