1 to 25 of 39 Incident Management Jobs in London with Remote Work Options

or services to meet these needs and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities. Service management framework knowledge - Has an in-depth understanding of Service Management Framework principles and processes and the ability to apply the technical knowledge in … delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service. Problem management - Understands and identifies problems, analysing and helping to identify the appropriate solution. Is able to classify and prioritise problems, document their causes and implement … problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. Incident management - Co-ordinates the response to incident reports, ensuring relevant prioritisation and detail to allow effective investigation. Identifies the correct procedures or more »

remote work with some aspects requiring travel to Central London. You will be a crucial part of our support and operations team, handling ticket management, fault finding, and incident management. Your expertise will ensure the seamless functionality of our voice and collaboration systems. Key Responsibilities: Voice & Collaboration Support … Operations: Manage and maintain voice and collaboration infrastructure. Ticket Handling, Fault Finding, and Incident Management: Efficiently handle tickets, troubleshoot issues, and manage incidents. Cisco Unified Communications Manager (CUCM) & Unified Contact Center Enterprise (UCCE): Configuration and management. ICM Script Creation and Monitoring: To optimize performance, develop and monitor ICM more »

Monday - Friday excluding weekends and bank holidays. Familiarisation with the MS Dynamics 365 Portfolio to address and actively work through the prioritised incident backlog. Working using DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the live services. Responding to incidents as per clients … Incident Management processes. Management of the services using standard service management processes including, but not limited to, incident, problem and change comprising of: Triage Resolving MS Dynamics 365 Configuration defects Raising Service-now tickets for downstream issues as required Raising Microsoft support calls for any more »

Role : Head of Incident Management & Service Operations Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of Incident Management & Service Operations to … join them during an exciting period of transformation. You’ll oversee the operational aspects of IT services with a particular focus on incident management. You’ll be responsible for leading and managing the processes, teams, and technologies that ensure effective incident resolution, the delivery of high-quality IT … ITIL operational processes across service operations. The role: Define the IT Operation Centre standards and patterns for managing incidents, problems, events, change and release management Ensure major incident management procedures are ready-to-deploy Lead on root cause analysis activities for major incidents Be the driver of more »

produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled in the … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port … high level understanding of application development technology to enable them to build and deploy Databases - Should be able to deploy and maintain different database management systems and understand enough to fault find issues Legacy Infrastructures - Not all projects will use modern technology exclusively, some may deploy to or integrate more »

suppliers and partners when making technology-related decisions. Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and service restoration. You may be called upon to support the delivery of major Infrastructure Improvement Programmes, where the Senior Infrastructure Manager more »

service availability, able to define, implement and improve business performance SLO’s. Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (Root Cause Analysis) Maintain existing compliance and governance standards established in the business Key Experience: Deep understanding of Google Cloud (GCP more »

PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations … Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be more »

Permanent Location: London, UK(Remote) Job details: Purpose of the Job Leading the Response: Acting swiftly and decisively during security incidents to mitigate risks. Incident Lifecycle Management: Overseeing incidents from the moment of detection, through the containment and eradication stages, to the final resolution. Post-Incident Analysis … Conducting detailed investigations post-incident to understand the root cause and to develop strategies to prevent recurrence. Continuous Monitoring: Keeping a vigilant eye on the organization's security systems to detect any suspicious activities early. Threat Analysis: Evaluating potential threats and vulnerabilities to ensure that the organization is prepared … manage security incidents by analyzing alerts from diverse sources and collaborating with external monitors to identify and address potential threats. Serve as a primary incident responder, leading the containment and resolution process in line with established protocols to reduce risks. Enhance security procedures to improve the organization's monitoring more »

high service availability, able to define, implement and improve business performance SLOs. Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (Root Cause Analysis) Maintain existing compliance and governance standards established in the business Key Experience: Deep understanding of Google Cloud (GCP more »

of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize time to value Business Analysis Gathering and documenting customer functional and more »

software Broad knowledge across the technology spectrum so you can converse confidently and challenge when needed Familiarity and understanding of the design, implementation, and management of operating models in a technology/telco environment A strong understanding of compliance and experience of operating and managing IT security best practices … Proven financial awareness & acumen ideally with budget management experience Excellent people management skills with the ability to motivate and inspire a team and foster a collaborative work environment In-depth knowledge of ITIL concepts and best practices including major incident management, problem, change and SLA management more »

team members. What you'll bring Required: Proven experience in leading and managing a team of SRE & Infrastructure Engineers, demonstrating strong leadership and people management skills. Proficiency in a wide range of cloud & infrastructure technologies, including but not limited to Azure, AWS, Windows, Unix, Virtualisation, Database and Unix technologies. … Track record of successfully delivering large-scale infrastructure projects on time and within budget, with experience in project management methodologies such as Agile or ITIL. Ability to develop and implement strategic plans for SRE & infrastructure engineering, aligning technology solutions with the department goals and objectives. Effective interpersonal and communication … skills for engaging with internal stakeholders, understanding their evolving needs, and providing solutions. Experience in vendor selection, contract negotiation, and ongoing vendor relationship management to ensure cost-effective and efficient infrastructure services. Knowledge of industry compliance standards (e.g., ISO, NIST, GDPR) and experience in implementing security measures and protocols more »

team members. What you'll bring Required: Proven experience in leading and managing a team of SRE & Infrastructure Engineers, demonstrating strong leadership and people management skills. Proficiency in a wide range of cloud & infrastructure technologies, including but not limited to Azure, AWS, Windows, Unix, Virtualisation, Database and Unix technologies. … Track record of successfully delivering large-scale infrastructure projects on time and within budget, with experience in project management methodologies such as Agile or ITIL. Ability to develop and implement strategic plans for SRE & infrastructure engineering, aligning technology solutions with the department goals and objectives. Effective interpersonal and communication … skills for engaging with internal stakeholders, understanding their evolving needs, and providing solutions. Experience in vendor selection, contract negotiation, and ongoing vendor relationship management to ensure cost-effective and efficient infrastructure services. Knowledge of industry compliance standards (e.g., ISO, NIST, GDPR) and experience in implementing security measures and protocols more »

team members. What you'll bring Required: Proven experience in leading and managing a team of SRE & Infrastructure Engineers, demonstrating strong leadership and people management skills. Proficiency in a wide range of cloud & infrastructure technologies, including but not limited to Azure, AWS, Windows, Unix, Virtualisation, Database and Unix technologies. … Track record of successfully delivering large-scale infrastructure projects on time and within budget, with experience in project management methodologies such as Agile or ITIL. Ability to develop and implement strategic plans for SRE & infrastructure engineering, aligning technology solutions with the department goals and objectives. Effective interpersonal and communication … skills for engaging with internal stakeholders, understanding their evolving needs, and providing solutions. Experience in vendor selection, contract negotiation, and ongoing vendor relationship management to ensure cost-effective and efficient infrastructure services. Knowledge of industry compliance standards (e.g., ISO, NIST, GDPR) and experience in implementing security measures and protocols more »

team members. What you'll bring Required: Proven experience in leading and managing a team of SRE & Infrastructure Engineers, demonstrating strong leadership and people management skills. Proficiency in a wide range of cloud & infrastructure technologies, including but not limited to Azure, AWS, Windows, Unix, Virtualisation, Database and Unix technologies. … Track record of successfully delivering large-scale infrastructure projects on time and within budget, with experience in project management methodologies such as Agile or ITIL. Ability to develop and implement strategic plans for SRE & infrastructure engineering, aligning technology solutions with the department goals and objectives. Effective interpersonal and communication … skills for engaging with internal stakeholders, understanding their evolving needs, and providing solutions. Experience in vendor selection, contract negotiation, and ongoing vendor relationship management to ensure cost-effective and efficient infrastructure services. Knowledge of industry compliance standards (e.g., ISO, NIST, GDPR) and experience in implementing security measures and protocols more »

team members. What you'll bring Required: Proven experience in leading and managing a team of SRE & Infrastructure Engineers, demonstrating strong leadership and people management skills. Proficiency in a wide range of cloud & infrastructure technologies, including but not limited to Azure, AWS, Windows, Unix, Virtualisation, Database and Unix technologies. … Track record of successfully delivering large-scale infrastructure projects on time and within budget, with experience in project management methodologies such as Agile or ITIL. Ability to develop and implement strategic plans for SRE & infrastructure engineering, aligning technology solutions with the department goals and objectives. Effective interpersonal and communication … skills for engaging with internal stakeholders, understanding their evolving needs, and providing solutions. Experience in vendor selection, contract negotiation, and ongoing vendor relationship management to ensure cost-effective and efficient infrastructure services. Knowledge of industry compliance standards (e.g., ISO, NIST, GDPR) and experience in implementing security measures and protocols more »

the ideal candidate will be mid-level with 3+ years experience in a similar role. Required: 3+ years' experience Experience with stakeholder management. Vulnerability management including incident priority. Incident management Penetration testing experience Knowledge of multiple technologies encompassing cloud Experience with Microsoft tech stack This client more »

enhance the reputation of the organization by effectively managing issues and crises that may arise. This role reports to the director of Enterprise Risk Management and tackles issues globally as they emerge. The Crisis Manager plays a critical role in formulating proactive strategies, managing external perceptions, and coordinating crisis … requires strong multitasking ability, highly developed communication skills, and the ability to take control of a situation, including conversations with senior leaders. Duties : Crisis Management : Collaborate with internal stakeholders to develop and coordinate actions and communications, particularly during sensitive or crisis situations. This involves creating crisis communication plans with … experts, support functions, and business units, to investigate, diagnose, resolve major incidents efficiently, and ensure regulatory requirements are considered. Root Cause Analysis: Facilitate post-incident reviews and root cause analysis (RCA) sessions to identify the underlying causes of crises and issues and implement preventive measures to avoid recurrence. Drive more »

customer downtime. You will be expected to ensure that customer SLA’s are achieved for all services using Network Monitoring and end-to-end Incident Management processes. Your day-to-day responsibilities will include: Network Monitoring, Incident Management, Incident Diagnosis, and Incident Resolution within … on your requirements. The business does ask that you have/are: CCNP or CCNA level Network Engineer. Experience of working within a Network Management or Operations Centre environment. Good understanding of Enterprise Networking Principals – OSPF, BGP etc. Experience with network monitoring tools. Experience of trouble-ticketing systems. Excellent more »

Architectures: Develop and deploy secure cloud architectures tailored to our business needs. - Conduct Security Assessments: Perform regular security assessments, vulnerability testing, and risk management. - Incident Management: Develop incident response strategies and lead response efforts for cloud-related security incidents. - Compliance Assurance: Ensure cloud solutions comply with relevant more »

is a 12-month FTC paying up to £60k plus benefits. As Infrastructure Services Analyst you will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage, and unified communications. Key Responsibilities: Maintain all infrastructure … in conjunction with the IT Security Team. Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Incident Management – responsible for technical troubleshooting. Ideal skills and experience: Experience working within a global professional services environment A strong awareness of best practice more »

and allow them to offer the best service possible. This is a senior role, so plenty of experience within SecOps is vital, especially within incident response and engaging with the wider business. This role will also see you have direct reports, so experience in a little leadership or mentoring … to further enhance capabilities Experience with malware analysis is essential as you will play a senior role in managing this process. Having ownership over incident management and ensuring incidents are closed out in a timely manner or escalated effectively. Risk analysis across multiple teams and technologies is also … great internal security role, working with a reputable organisation and a talented team. If you have the right experience and are comfortable with your incident response skills then please do go ahead and apply now. more »

/feedback to stakeholders, customers. Participate in 24/7 on-call support rotation. Requirements: Monitoring, maintaining service metrics, infrastructure. Python, Terraform, GitHub Actions. Incident management, runbooks/playbooks. Tests, test infrastructure maintenance. GitHub deployment workflows, operational procedures. Communication skills, service review/feedback. 24/7 on more »

high level API architecture. Key responsibilities: Design, validate and deliver APIs. Ensure best practices and industry standards are followed. Using REST principles. Issue and incident management. Maintain documentation for deliverables. Participate in agile meetings. Required skills: Multiple years of professional Api Design. Multiple years experience with Swagger Hub, Postman more »