1 to 25 of 67 Incident Management Jobs in London

responsible for the company's cyber security function and delivering on security operation support. The ideal candidate would have: Good knowledge of Information Security Management System (Infrastructure Security Operations). Understanding of the cybersecurity threat landscape. Experience managing a rapid response team. Good experience with ISMS. Financial Services experience. … Strong technical background and experience with incident response and digital forensics. Experience writing and adapting playbooks. Strong stakeholder management skills. The role: Manage and co-ordinate cyber security incidents for our clients, working closely with the cyber response leadership team (1 Partner and 2 Directors). Digital forensics … of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current view of the cyber threat and being able to advise clients on the threat landscape and attacks which may be relevant to them. Qualifications and Skills: (Preferred) Degree level qualified, MSc in Information Security more »

days a week in Central London Role: Supporting the organisation's users and applications Configuring, installing and troubleshooting applications Providing AV support Incident management Providing training to the IT team Dealing with hardware moves and setups Occasional weekend work (One weekend every 5 weeks) Candidate Requirements Consulting or more »

nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader you will be responsible for delivering customer service and incident management to the highest standard for our engineers within Traffic. This is a 24/7 customer support environment. What you'll do more »

including, networking, servers, wifi, devices and classroom technology Strong experience in developing a cloud strategy and coordinating the adoption process. Experience with mobile device management (MDM) and application management concepts. Experience with identity and access management (IAM) principles and best practices. Strong understanding of information protection and … teams. Ability to multitask and manage a large and varied workload and demonstrate high levels of self-organisation. In-Depth knowledge of escalation procedures, Incident Management and other disciplines related to Service Delivery Excellent interpersonal skills, able to effectively communicate with and influence both internal and external stakeholders more »

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues more »

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues more »

Monday - Friday excluding weekends and bank holidays. Familiarisation with the MS Dynamics 365 Portfolio to address and actively work through the prioritised incident backlog. Working using DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the live services. Responding to incidents as per clients … Incident Management processes. Management of the services using standard service management processes including, but not limited to, incident, problem and change comprising of: Triage Resolving MS Dynamics 365 Configuration defects Raising Service-now tickets for downstream issues as required Raising Microsoft support calls for any more »

s critical infrastructure, intellectual property and customer data, against evolving cyber threats, ensuring no interruption to their operations. The main duties span cyber threat management, real-time attack detection and prevention and swift remediation, integrated with advanced artificial intelligence and machine learning. Additionally, they leverage Cyber DevOps automations to … IT, OT, and IP networks, such as IPSec VPNs, Firewalls, SIEM, IPS/IDS, AV/EDR solutions, LDAP/AD, etc. Privileged Access Management and related tools High level of expertise on Vulnerability and Compliance Management; DDOS protection Hands on experience on Cyber Security engineering and design … security products (threat detection, mitigations, end user detection and response, micro segmentation, zero trust) Experience working within an ITIL environment, or a structured platform management, in particular change and incident management Professional certifications, e.g., CISSP, CISM, CCNP, CCIE, AWS Certified Security, etc. Key Accountabilities Support end-to more »

Cyber Incident Manager with excellent stakeholder and team management skills as well as a technical mindset. This role will require you in the office at least twice a week and be on-call one in every four weeks. You will be required to go through SC clearance so … need to have been a UK resident for the past five years, unfortunately we will not be able to provide sponsorship. The Cyber Incident Manager role will be working in the Cyber Response Services (CRS) Team within our Risk Consulting practice, reporting directly into the head of cyber response. … threat. Responsibilities Manage and co-ordinate cyber security incidents for our clients, working closely with the head of cyber response. Digital forensics of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current view of the cyber threat, and being able to advise clients on more »

mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager Careers at TCS: It means more TCS is a purpose-led transformation company … information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base … sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery for a specialist security service management function within or into an account. with customer s and Information Security teams, to drive security improvements, promote and identify security enhancements and to ensure more »

IT Incident Manager - London - £70,000 - £80,000 Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. They are looking for a new addition to their IT Incident Management team who has relevant experience and is looking to join a growing team and to Own, manage and run the Incident Management processes within Technology This position will require the following: Good experience Incident Management preferably from a similar technical environment. Experience working with a more »

during live events (including non-technical issues) and escalate to appropriate service providers track to resolution, ensure client is kept fully informed Ensure that incident management process is followed so that faults, failures and equipment maintenance is captured and resolved The Technical Event Producer will be responsible for more »

Develop and maintain strong relationships with key stakeholders. Lead and manage a security pillar, ensuring the delivery of high-quality work. Document and maintain incident response plans for various cybersecurity incidents. Maintain Business Continuity Policies and Plans to ensure uninterrupted operations. Prepare and maintain Disaster Recovery plans to mitigate … degree in a related technical area. One or more relevant certifications such as CISSP, CISM, GCIH, CEH, or OSCP. Proficiency in SIEM Platforms, vulnerability management tools, and incident management processes. Experience in managing security functions or SOC capabilities. Strong analytical skills to analyze security monitoring data and more »

service availability, able to define, implement and improve business performance SLO s. Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (Root Cause Analysis) Maintain existing compliance and governance standards established in the business Key Experience: Deep understanding of Google Cloud (GCP more »

and analytics needs and to ensure the team is delivering solutions that meet those needs.Lead the D&A Support team and Platform team, including Incident Management, Capacity Management, Technical strategyDrive self-service model for the businessHandle the overall resource allocation and prioritisation of the delivery team across … data privacy and security regulations, and that all data is handled in a safe and responsible manner.Responsible for working in accordance with the Risk Management Framework, and compliance with the Aon UK and corporate policies, including participation in the management of risks (including completion of required training) that … data and analytics and be able to evaluate their potential impact on the organisation.Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may more »

development team. Skills Required: Bachelor's degree in Computer Science, Information Technology, or related field. Minimum 4 years of experience in operations or infrastructure management within the FinTech industry, preferably with exposure to FX trading platforms. Proficiency in FIX protocol implementation within financial markets. Strong understanding of technical infrastructure … components, network protocols, and trading environments. Experience with operating systems and scripting languages (e.g., Python). Familiarity with monitoring and alerting tools for incident management. Excellent problem-solving skills and ability to work effectively under pressure in a dynamic startup environment. more »

is a 12-month FTC paying up to £60k plus benefits. As Infrastructure Services Analyst you will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage, and unified communications. Key Responsibilities: Maintain all infrastructure … in conjunction with the IT Security Team. Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Incident Management responsible for technical troubleshooting. Ideal skills and experience: Experience working within a global professional services environment A strong awareness of best practice more »

key improvements for day 2 works. Documentation: Create a detailed run book for the event spaces, including SOPs, disaster recovery documentation, and RMA processes. Incident Management: Manage incidents, track resolutions, and work closely with supporting teams, ensuring client satisfaction. Client Relations: Build strong relationships with client teams and … technician background in AV events or integration, you will be screened on your recent experience and technical knowledge in conference and meeting room technology. Management Skills: Experience leading a team of technicians to deliver events or managing roles during installations. Technical Expertise: Certifications in Dante, Qsys, Crestron, Extron, etc. more »

the UK. They work with their customers to enable them to unlock the full potential of cloud, datacenter and digital workspace technologies. Key Responsibilities: Management (operational and compliance) and delivery of hardware (underlay) that provides the platform utilized to deploy software define networks and segmentation. 3 platform instances globally … exposure to Software Defined Networks (SDN) and general Network Function Virtualisation (NFV) Awareness of Cloud technologies, including AWS, GCP and Azure Operational support and incident management would be beneficial but not essential Interested, intrigued or want to find out more? Apply today so that we can start a more »

call 25% bonus & benefits An established FX Payments FinTech are looking for a Service Manager to join their team who will own the major incident management space for the organisation. This is an exciting opportunity providing the successful candidate the chance to have a genuine impact throughout an … leading worldwide institutions in these areas. In this role, you will be required to demonstrate proactive thinking and self-management. Responsibilities will include Major Incident Management and continuing to support the organisation in implementing ITIL framework. The ideal candidate will come from a financial services background, with overall … experience in Service Management and IT Change Management. Furthermore, you will be responsible for supporting C-level executives and working closely with the tech teams throughout the transformation. Service Manager Permanent £60-70k On-call 25% bonus & benefits more »

and troubleshooting Windows Server VMs, OS, and underlying infrastructure. Working with Event Monitoring Tools Azure Monitor, Log Analytics, SCOM (System Centre Operations Manager) Event Management/Alert Monitoring flow and lifecycle. Onboard and Configure IaaS and PaaS resources into Azure Monitor/Log Analytics and SCOM environments. Following ITIL … processes Incident Management, Event Management, Change Management, Request Management, Problem Management. Collaborating with MBG Service Desk, MBG Operations Management, MBG Service Transition team, TAMs, SDMs, Cognizant HSO and DWP teams to escalate and resolve tickets. Engaging with On-Call Escalations team for internal escalations. … ideally supporting external customers). Experience working in Azure Platform. Experience with Windows Server. Managing/Operating/Troubleshooting experience in Azure using Azure Management Technologies (Azure Monitor, Monitoring Agents, Kusto Query Language) and SCOM. Experience with Service Now. Scripting: Powershell, Command line, KQL, json. An understanding of ITIL more »

of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize time to value Business Analysis Gathering and documenting customer functional and more »

PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations … Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be more »

Permanent Location: London, UK(Remote) Job details: Purpose of the Job Leading the Response: Acting swiftly and decisively during security incidents to mitigate risks. Incident Lifecycle Management: Overseeing incidents from the moment of detection, through the containment and eradication stages, to the final resolution. Post-Incident Analysis … Conducting detailed investigations post-incident to understand the root cause and to develop strategies to prevent recurrence. Continuous Monitoring: Keeping a vigilant eye on the organization's security systems to detect any suspicious activities early. Threat Analysis: Evaluating potential threats and vulnerabilities to ensure that the organization is prepared … manage security incidents by analyzing alerts from diverse sources and collaborating with external monitors to identify and address potential threats. Serve as a primary incident responder, leading the containment and resolution process in line with established protocols to reduce risks. Enhance security procedures to improve the organization's monitoring more »

high service availability, able to define, implement and improve business performance SLOs. Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (Root Cause Analysis) Maintain existing compliance and governance standards established in the business Key Experience: Deep understanding of SRE ethos and more »