7 of 7 Remote Issue Tracking Jobs in London

priorities in a fast-paced environment. Strong interpersonal and communication skills, both written and verbal. Experience with Agile methodologies, particularly SCRUM. Familiarity with Confluence and Jira for documentation and issue tracking. Ability to implement and respond to application-related critical alerts. Desirable Knowledge of commodity trading systems and workflows. Experience working in regulated or high-availability environments. Don't More ❯

priorities in a fast-paced environment. Strong interpersonal and communication skills, both written and verbal. Experience with Agile methodologies, particularly SCRUM. Familiarity with Confluence and Jira for documentation and issue tracking. Ability to implement and respond to application-related critical alerts. Desirable Knowledge of commodity trading systems and workflows. Experience working in regulated or high-availability environments. Don't More ❯

and track significant issues impacting the community using internal and external task management tools. Identify and document feature requests and potential product improvements for future development. Analyze and refine issue tracking dashboards to provide actionable insights. Prepare and present reports on support system performance, issue resolution metrics, and common user challenges. Maintain and update help documentation to More ❯

is carried out in the most efficient manner. Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions. Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is … data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience. Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. Champion clear communication with internal and external partners to align on solutions and drive results. Develop a More ❯

timely and effectively to incoming support requests across various channels Communicate issues and opportunities received via support channels to the rest of the team Utilize external and internal task tracking tools to categorize the most significant issues affecting our community Utilize external and internal task tracking tools to highlight feature requests and future product improvements Review and iterate … upon our issue tracking dashboards Prepare and present reports to the team that shed light on our support system, issue resolution metrics, and commonly reported issues Update help documentation so that our community can find clear answers in a timely manner Identify opportunities for improvements across our apps, website, tools, and communication to provide our community with More ❯

translators (TLE, BizLink preferred) Hands-on experience with OpenText EDI platforms Familiarity with VANs, EDI mailboxes, and communication protocols (AS2, FTP, TCP/IP, HTTP) Experience supporting customers directly: issue tracking, escalation, resolution Excellent troubleshooting, communication, and stakeholder management skills. Why consider this role? A great opportunity to develop global experience and have a big impact within the More ❯

translators (TLE, BizLink preferred) Hands-on experience with OpenText EDI platforms Familiarity with VANs, EDI mailboxes, and communication protocols (AS2, FTP, TCP/IP, HTTP) Experience supporting customers directly: issue tracking, escalation, resolution Excellent troubleshooting, communication, and stakeholder management skills. Why consider this role? A great opportunity to develop global experience and have a big impact within the More ❯