1 to 25 of 80 Remote Journey Map Jobs in London

UX design across existing learning materials, focusing on improving content structure, user journeys, and overall accessibility to enhance employee learning experiences. UX Strategy and Delivery : Conduct user research, journey mapping, wireframing, prototyping, and usability testing to create and iterate user-centred learning solutions. Learning Programme Architecture : Review, audit, and redesign the structure and flow of learning materials in … teams. Skills & Experience Required Extensive senior-level UX design or product design experience , ideally within large corporate environments. Strong expertise in end-to-end UX design , including research, journey mapping, wireframing, prototyping, and user testing. Experience leading large-scale design projects independently, with minimal supervision. Proven ability to work with senior stakeholders , influencing and aligning design strategies to More ❯

Expertise in a wide range of user research methodologies and the ability to translate research findings into actionable design insights. Experience using Service Design principles such as customer journey mapping, service blueprinting, and stakeholder management. Mastery of interaction design principles, information architecture, and user flow development. Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe … and service design vision and strategy for the new digital platform, aligned with business goals and customer needs. This includes mapping out the desired end-to-end customer journey and identifying key service touchpoints. Oversee and contribute to comprehensive user research activities, including user interviews, surveys, usability testing, and data analysis, to deeply understand customer behaviours, needs, and … pain points across all business units and across the entire service journey . Lead the creation of detailed customer journey maps that visualize the end-to-end experience, identifying key touchpoints, pain points, and opportunities for improvement across digital and potentially offline channels. Drive the creation of intuitive information architecture, user flows, wireframes, and interactive prototypes More ❯

to ship high quality solutions. Key Responsibilities User Research & Testing Plan, conduct and analyse qualitative and quantitative studies (interviews, usability tests, surveys, analytics reviews) Communicate findings through personas, journey maps and actionable insights Interaction & Visual Design Create information architectures, user flows, wireframes, high fidelity UI and interactive prototypes in Figma Ensure designs are responsive and meet WCAG2.2AA accessibility More ❯

Expertise: Solid knowledge of user-centered design principles, usability, and interaction design. Ability to conduct basic user research or interpret feedback to inform design decisions. You can create journey maps, wireframes, and polished UIs, all while thinking through edge cases and error states. A mobile-responsive design mindset is important, as our platform may be used across devices. More ❯

Strategize & Design: Conceptualize and design new products and features across multiple teams. User Research: Gather insights to synthesize business and user needs into tangible solutions. Workshop Facilitation: Lead journey mapping, storyboarding, and ideation sessions. Prototyping & Testing: Develop and test interactive prototypes to refine user experiences. UI & Data Visualisation: Balance aesthetics with usability, ensuring consistency across products. Design System More ❯

wireframes and prototypes to final UI designs—on time and to specification. Translate business needs and user insights into elegant, user-friendly design solutions. Improve the entire customer journey across all stages and touchpoints, from initial search to renewals & drop out. Collaborate closely with Product Managers, Engineers, and other teams to ensure design solutions are feasible, practical, and … specifications. Ability to conduct quick, effective user research and testing, and apply findings directly to design improvements. Familiarity with tools and methodologies like A/B testing, user journey mapping, and conversion rate optimization (CRO). Knowledge of Lean UX and Design Thinking principles, applied in a practical, results-driven way. Strong collaboration and communication skills, with the More ❯

to gather insights for new product, participate in end-user and stakeholder interviews, workshops and user testing sessions and assist in production of research related UX documents like journey maps, personas etc. Apply innovative thinking to design concepts; blending in user needs, business vision as well technical limitations Effectively present ideas and concepts in form of wireframes, prototypes More ❯

UCD principles Advocate and provide guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create … digital user experience journey maps. Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create More ❯

UCD principles Advocate and provide guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create … digital user experience journey maps. Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create More ❯

and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active More ❯

state assessments inclusive of heuristic evaluations and your expert analysis. Review and parse user research findings Understand, conceptualize, create and communicate user mental models, personas, user flow diagrams, journey maps, and other information architecture deliverables. Benefits You get to shape the products of the future, your actionable insights drive key business decisions, and better product experiences globally for More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Code low-fidelity or functional More ❯

insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Code low-fidelity or functional More ❯

insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Code low-fidelity or functional More ❯

insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Code low-fidelity or functional More ❯

and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active More ❯

and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active More ❯

Design, Production Design, Research, and Digital Prototyping. Mastery of Figma, and various prototyping tools. Ability to build and organize high-quality and consistent design artifacts including flow diagrams, journey maps, wireframes, lo and hi-fi mockups, simple prototypes, design specifications, and related documentation. Proven experience leading Design System initiatives and deep expertise in Design Systems best practices. Clear More ❯

service, considering both front-stage (user-facing) and back-stage (internal processes) elements. They design holistic solutions that improve the overall service delivery. ESSENTIAL SKILL SET: Experience with journey mapping and … service blueprinting tools. Strong facilitation and stakeholder engagement skills. Systems thinking and ability to connect the dots across touch points. Familiarity with design thinking and agile methodologies. KEY RESPONSIBILITIES: Map user journeys and service blueprints. Identify pain points and opportunities across the service ecosystem. Facilitate workshops and co-design sessions with stakeholders. Prototype and test service concepts and processes. More ❯

Product Designer on an initial 1-year FTC, to support multiple product teams in delivering exceptional user experiences. This role is focused on user research, UX strategy, and journey design, helping teams deeply understand customer needs and translate them into intuitive, effective solutions. Reporting to the Head of Design, you’ll work alongside Product Managers, Engineers, and fellow … experience in UX design and user research within cross-functional product teams. Strong ability to plan, conduct, and synthesize qualitative and quantitative research. Expertise in designing user flows, journey maps, and wireframes for complex digital products. Excellent communication and facilitation skills, with the ability to align diverse stakeholders around user needs. Proficiency in tools such as Figma, FigJam More ❯

Product Designer on an initial 1 year FTC, to support multiple product teams in delivering exceptional user experiences. This role is focused on user research, UX strategy, and journey design, helping teams deeply understand customer needs and translate them into intuitive, effective solutions. Reporting to the Head of Design, you’ll work alongside Product Managers, Engineers, and fellow … experience in UX design and user research within cross-functional product teams. Strong ability to plan, conduct, and synthesize qualitative and quantitative research. Expertise in designing user flows, journey maps, and wireframes for complex digital products. Excellent communication and facilitation skills, with the ability to align diverse stakeholders around user needs. Proficiency in tools such as Figma, FigJam More ❯

decisions. Key Outputs and Deliverables Wireframes and prototypes that clearly communicate design concepts and solutions. High-fidelity design mock-ups that are ready for implementation. User flow and journey maps that illustrate the user experience and guide design decisions. Design specifications and guidelines that ensure consistency and quality across all projects. Iterative design improvements based on user feedback More ❯

analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering and running a More ❯

ensuring seamless integration of design and business objectives, and lead proposals and pitches. Design Expertise: Expertise in end-to-end service design tools and techniques, including service blueprinting, journey mapping, user research, prototyping, UX/UI design, and design thinking. What We’re Looking For A visionary and pragmatic Senior Service Designer with a proven track record in More ❯