1 to 25 of 32 Remote Journey Map Jobs in London

navigate complexity with confidence and clarity. What You’ll Be Doing: Lead user-centred design across Discovery, Alpha, Beta, and Live phases Plan and conduct research, usability testing, journey mapping, and service blueprinting Create wireframes, interaction flows, and high-fidelity prototypes Align UX with service goals through close collaboration with service designers, business analysts, and technical leads Facilitate More ❯

navigate complexity with confidence and clarity. What You’ll Be Doing: Lead user-centred design across Discovery, Alpha, Beta, and Live phases Plan and conduct research, usability testing, journey mapping, and service blueprinting Create wireframes, interaction flows, and high-fidelity prototypes Align UX with service goals through close collaboration with service designers, business analysts, and technical leads Facilitate More ❯

teams to deliver high-impact outcomes. What You’ll Do Lead UX design across all phases of service delivery, from research to implementation Conduct user research, usability testing, journey mapping, and service blueprinting Create wireframes, flows, and high-fidelity prototypes to support design decisions Collaborate with service designers, analysts, developers, and stakeholders Facilitate co-design workshops, playback sessions More ❯

teams to deliver high-impact outcomes. What You’ll Do Lead UX design across all phases of service delivery, from research to implementation Conduct user research, usability testing, journey mapping, and service blueprinting Create wireframes, flows, and high-fidelity prototypes to support design decisions Collaborate with service designers, analysts, developers, and stakeholders Facilitate co-design workshops, playback sessions More ❯

role will suit you perfectly. Role Requirements: Lead UX design from discovery through delivery, championing user needs and accessible service design Plan and run user research, usability testing, journey mapping, and service blueprinting Collaborate with cross-functional teams including service designers, business analysts, and developers to deliver scalable design solutions Create wireframes, flows, and high-fidelity prototypes to More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

decisions. Key Outputs and Deliverables Wireframes and prototypes that clearly communicate design concepts and solutions. High-fidelity design mock-ups that are ready for implementation. User flow and journey maps that illustrate the user experience and guide design decisions. Design specifications and guidelines that ensure consistency and quality across all projects. Iterative design improvements based on user feedback More ❯

analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering and running a More ❯

e.g., Jira, Confluence). Excellent communication, stakeholder management, and leadership skills. PMP, PRINCE2, or Agile certification preferred. Desirable: Knowledge of ITIL or service management frameworks. Familiarity with customer journey mapping and service design. Background in SaaS implementations and cloud-based platforms. Our goal at Square Enix is to hire, retain, develop and promote the best talent, regardless of More ❯

that make a meaningful impact across the UK public sector. What You’ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and inclusive design principles More ❯

that make a meaningful impact across the UK public sector. What You’ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and inclusive design principles More ❯

facilitate user research activities -interviews, usability testing, workshops, surveys-to uncover user needs and behaviours across complex environments Develop and maintain research artefacts and outputs, including user personas, journey maps, experience maps, and design recommendations Advocate for user needs throughout the lifecycle, partnering closely with designers, product owners, developers, and senior stakeholders Interpret, synthesise, and present actionable insights More ❯

proof-of-concept (PoC) engagements, ensuring technical success, adoption, and measurable value delivery. Support both new business and upsell opportunities, providing pre-sales expertise throughout the enterprise customer journey. Map out complex customer workflows-particularly for high-value or strategically important clients-to demonstrate deep understanding and to influence product positioning. Lead discovery conversations to surface compliance, operational, and More ❯

disciplinary teams to ensure services are user-centred and accessible Apply a range of qualitative and quantitative research techniques to uncover deep insights Produce robust artefacts including personas, journey maps, and research reports Champion inclusive design and advocate for user needs at every stage Support and coach junior researchers within the team Operate within agile delivery teams, ensuring More ❯

contribute to the product vision to focus on allowing 9fin's platform to scale with our company ambition. Begin to proactively uncover user pain points through user interviews, journey mapping, competitor analysis, focus groups and data analysis. You will also play a part in mentoring other developers including more junior colleagues to impart knowledge and build their skills. More ❯

Person: Key Requirements: Omnichannel Retail: Deep understanding of omnichannel retail concepts, strategies, and best practices. Digital Commerce: In-depth knowledge of e-commerce platforms, digital marketing, and customer journey mapping. Supply Chain and Logistics: Strong understanding of supply chain management, inventory management, and logistics operations. Strategic Thinking: Ability to develop and implement long-term strategies to drive business More ❯

recommendations to improve engagement, conversion rates and ROI. Identify new market opportunities and trends based on data insights. Support CRM initiatives by refining lead-scoring models and customer journey mapping. Experience of working in a marketing operations role, CRM, or campaign management insights/research role, preferably within a fast-paced business environment Proven experience working with marketing More ❯

across discovery and live product areas. Select and apply the most appropriate research methods for the task at hand (e.g., interviews, usability testing, field studies, diary studies, surveys, journey mapping, data analysis). Engage with diverse user groups including patients, clinicians, carers, operational staff, and NHS partners. Design and moderate research sessions, synthesize insights, and turn findings into … to fit specific goals. Confident in analysing behavioural data (e.g. usage logs, funnel analytics, survey data) and integrating it with qualitative findings. Ability to produce design artefacts (e.g. journey maps, user flows, service blueprints, storyboards) that communicate experience intent. Skilled in planning and executing research activities autonomously. Experience working in agile, cross-functional teams. Excellent communication and stakeholder More ❯

criteria Act as a Product Owner in agile squads where appropriate, managing and prioritising the product backlog to ensure delivery aligns with strategic objectives Facilitate workshops, interviews, and journey mapping sessions to elicit requirements and identify business value Work with technical teams and solution architects to ensure feasibility and alignment with broader system architecture Support UAT, including test More ❯

criteria Act as a Product Owner in agile squads where appropriate, managing and prioritising the product backlog to ensure delivery aligns with strategic objectives Facilitate workshops, interviews, and journey mapping sessions to elicit requirements and identify business value Work with technical teams and solution architects to ensure feasibility and alignment with broader system architecture Support UAT, including test More ❯

an established senior practitioner. Experienced in a variety of UX methods, including but not limited to: survey, depth interviews, usability testing, card sorting, tree testing, competitor reviews, personas, journey mapping, experience mapping, expert evaluations and low fidelity wireframing. Experienced in executing, analysing and reporting on findings from research studies. Experienced in leading collaborative workshops. Excellent verbal and written … their requirements confidently. Developing and conducting appropriate research and other UX activities through a range of methodologies including survey, depth interviews, usability testing, card sorting, competitor reviews, personas, journey mapping, service design, IA development, wireframing and prototyping development. Analysing research to identify problems and opportunities for product or service improvements. Making recommendations and confidently communicating these to product More ❯

expanding product design team, you will lead UX design for scoped projects , balancing autonomy with collaboration. You will help shape UX strategy , aligning your work with the patient journey and business priorities. You help define how we approach problems , mentor others, improve our systems and processes, and bring clarity to ambiguity. Your influence goes beyond the design team. … the joint mission of building a seamless end-to-end patient experience. Support initiatives end-to-end, cracking complex challenges in digital healthcare. Taking ownership of the customer journey experience for scoped areas or features that are essential to our mission in healthcare. This includes conducting research, understanding user needs, facilitating prioritisation, and contributing to development planning. Contribute … strong focus on UX and discovery in cross-functional teams (product, engineering, marketing, clinical, etc.). Proven ability to lead user-centered design processes , including research planning, synthesis, journey mapping, wireframing, and concept development. You know how to take research and data and translate insight into key design decisions and features. Strong communication and collaboration skills , with experience More ❯

built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.Visit Our People page to learn … Spade New York websites within franchise regions - Middle East, Africa & India. This role will focus on supporting franchise partners to build branded ecommerce platforms and manage the customer journey to drive site conversion through implementing best practices, online selling techniques, effective and personalised creative content, site merchandising, marketing initiatives, and collaboration with local buying teams to optimise product … and key investments, offering performance insights to inform future buying strategies Manage and support Online Merchandisersto ensure optimal day-to-day trading through effective site merchandising and customer journey enhancements across monobrand and multibrand platforms Own the end-to-end product data and content process, ensuring timely launches of new collections, sales, and promotions across all markets Lead More ❯

Drive and implement on-site campaign activity and promotional changeovers, considering key commercial opportunities, NPD, wider campaign focus and customer & market demand. Drive initiatives to enhance the customer journey, from discovery to post-purchase with data at the heart of all decision Location: This role can be based in Nuneaton or London, and occasionally required to travel to … by hybrid working arrangements with minimum 2 days presence in the office. The Person: Key Requirements: Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles. Expertise in monitoring market trends and competitive activities, ideally within the Food & Drink landscape, translating insights into actionable strategies to maintain market leadership. Proficiency in More ❯

/Scrum framework Help track and report on performance metrics across supporter touchpoints Stay up to date with digital fundraising trends and best practices Supporter Journey Management: Map and optimise end-to-end supporter journeys across CRM, website, and email communications Collaborate on email marketing automation strategy via Salesforce Marketing Cloud to effectively steward supporters Work with … story creation Extensive expertise in data management, system integration, and technical requirements gathering Excellent analytical skills and data interpretation abilities to make informed strategic decisions Strong skills in journey mapping, process flows, and technical documentation Ability to translate complex technical concepts to non-technical stakeholders Creative problem-solver with a proactive and hands-on attitude Proven ability to More ❯