1 to 25 of 28 Remote/Hybrid Journey Map Jobs in London

enterprise applications. Conduct user research, stakeholder workshops and usability testing to understand user needs, validate solutions and drive evidence-based design decisions. Create journey maps, UX flows, wireframes and high-fidelity prototypes, designing intuitive, data-rich interfaces that support complex trading and operational workflows. Collaborate closely with traders ...

direction Conduct or guide user research (moderated/unmoderated), synthesise insights and translate them to influence design decisions Produce UX artefacts including personas, journey maps, IA, wireframes and prototypes using tools like Figma, Miro and Dovetail Collaborate with service designers, developers and client stakeholders to create seamless ...

usability testing and research workshops. Selecting appropriate qualitative and quantitative research methods. Creating research plans, discussion guides and test scripts. Developing user personas, journey maps and other research artefacts. Producing wireframes and prototypes to support usability testing. Analysing research findings and presenting actionable insights to stakeholders. Working closely ...

within Banking or Financial Services . Experience designing AI-powered or AI-assisted digital products. Expertise in end-to-end UX design including journey mapping, workflow design, wireframing, prototyping, and usability testing. Experience designing complex enterprise applications and multi-persona user experiences. Ability to simplify complex operational workflows ...

stakeholders who genuinely value design What you're great at - End-to-end UX/UI design across ecommerce websites, including user research, journey mapping, wireframing, prototyping, responsive UI design and developer handover Running and interpreting both qualitative and quantitative research, including usability testing, customer interviews, behavioural analysis ...

within an agile product squad * Creating user journeys, flows, wireframes, prototypes and high-fidelity UI designs * Supporting and participating in discovery, ideation and journey-mapping workshops * Applying and contributing to the E.ON Next design system to ensure consistency, quality, and care * Working closely with engineers to ensure designs ...

into workflows in a way that genuinely enhances productivity and decision-making Requirements Strong UX design experience within complex enterprise environments Expertise in journey mapping, workflow design, wireframing, prototyping, and usability testing Experience designing AI-assisted products and user experiences Ability to design for multiple user personas ...

with compliance‐driven, operational, or workflow‐intensive platforms Experience designing for data‐rich, highly configurable, or rules‐driven systems Exposure to service design, journey mapping, or operational transformation initiatives Experience incorporating AI/automation into user experiences, particularly in complex decisioning environments Our promise ...

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

deliver tangible outcomes. Experience developing new consulting practices, propositions, methodologies and teams. Extensive experience of citizen-centric service transformation, service design and citizen journey mapping. Strong understanding of Government structures across central Government, local Government and agencies. Ability to translate policy development into service delivery models. Knowledge ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

digital products with a focus on usability, inclusivity and accessibility. - Conduct user research and testing to inform design decisions (e.g., interviews, usability testing, journey mapping). - Lead and analyse usability testing, stakeholder interviews, and other user-centered design methods. - Identify opportunities to improve the user experience and deliver … scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE You'll be part of our company bonus scheme You are welcome to join any/all of our Employee Resource groups. ...

digital products with a focus on usability, inclusivity and accessibility. • Conduct user research and testing to inform design decisions (e.g., interviews, usability testing, journey mapping). • Lead and analyse usability testing, stakeholder interviews, and other user-centered design methods. • Identify opportunities to improve the user experience and deliver … scheme, taste cards and more You’ll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE You’ll be part of our company bonus scheme You are welcome to join any/all of our Employee Resource groups. ...

seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. … contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journey mapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. ...

audiences-through visual artefacts, presentations, and stakeholder playbacks Facilitate workshops, playback sessions and show-and-tells to drive cross-functional understanding and alignment To map the whole problem and think beyond the confides of the brief yet be cognisant of the challenge at hand Skills & Experience Excellent experience advocating … communicate insights effectively. Strong portfolio or case studies showing research that informed successful service or product outcomes Incredible and demonstrable experience creating user journey maps or E2E diagrams. Strong storytelling skills with an ability to present complex information clearly. Excellent communication and collaboration skills. Disclaimer: This vacancy ...

visual artefacts, presentations, and stakeholder playbacks \n Facilitate workshops, playback sessions and show-and-tells to drive cross-functional understanding and alignment \n To map the whole problem and think beyond the confides of the brief yet be cognisant of the challenge at hand \n\n Skills & Experience … effectively. \n Strong portfolio or case studies showing research that informed successful service or product outcomes \n Incredible and demonstrable experience creating user journey maps or E2E diagrams. \n Strong storytelling skills with an ability to present complex information clearly. \n Excellent communication and collaboration skills. ...

Needed Product Design Service Design Customer Journey Mapping UX User Research Workshop Facilitation Figma Interactive Prototypes Design Thinking Stakeholder Workshops Key Responsibilities Map customer journeys Facilitate workshops Conduct user research Build interactive Figma prototypes Validate customer experiences Collaborate with Product Management Support discovery activities Present concepts ...

business outcomes and the Target Operating Model. This is not simply a requirements-gathering role. You will need to understand complex services, engage stakeholders, map processes, model data and information flows, and turn insight into clear, practical design artefacts. Key responsibilities You will: Analyse current-state property and operational … business design within change or transformation. You will also need: Strong analytical and problem-structuring skills. Experience with requirements elicitation, process mapping and journey mapping. The ability to translate operational detail into clear, testable outputs. Good workshop facilitation and stakeholder engagement skills. Excellent written and verbal communication skills. ...

insight. What They Need Someone who can lead and execute end-to-end UX research programmes, uncovering user needs through interviews, usability testing, journey mapping, surveys and behavioural analysis, then translating findings into meaningful product improvements Someone comfortable balancing strategic UX thinking with hands-on delivery, working across … organisations) What You're Great At Planning and conducting a broad range of UX research activities, including user interviews, usability testing, competitor analysis, journey mapping and discovery work, with a proven ability to synthesise findings into actionable recommendations that influence product direction Using data and behavioural insights ...

design activities, spanning a wide range of services. This role carries a broad range of responsibilities, including researching and analysing statistical data; customer journey mapping, designing and documenting work-streams and process flows; compiling trends, performance reports and analyses; developing business-focused solutions and consolidating customer insight. This … requirements through interviews, workshops, document reviews, surveys, site visits, business process analysis and workflow mapping. Identify opportunities to improve customer experience through customer journey mapping, resident engagement and service redesign activities. Analyse statistical and performance data to identify business issues, root causes and opportunities for service improvement. Research ...