London, England, United Kingdom Hybrid / WFH Options
Aventum Group
product requirements. Defines product roadmap with input from all relevant stakeholders based on the product vision. Works with market research and creates customer journey maps and empathy maps as needed. Manage the product backlog (Epics, Features, Stories) and prioritise the backlog with stakeholders. Create and write detailed user more »
leading everything from social media or launch campaigns to DM and web build. We also provide very senior strategic planning for clients, customer journeymapping and helping clients to envision their future business, beyond just communications. OUR CULTURE: The VCCP Partnership has a unique culture, and we are more »
City of London, London, United Kingdom Hybrid / WFH Options
Metropolitan Thames Valley
on activities like stakeholder and user interviews, surveys, competitor/peer analysis and other techniques. Work together to create affinity maps, personas, user journey maps and other documentation to visualise research and testing results and share insights with colleagues. You will define measurable KPIs and formulate prioritised hypotheses … in the research and testing aspect of the role Able to clearly visualise research and testing results, e.g., using affinity maps, personas, user journey maps and other techniques Knowledge of industry-standard research methods and experienced in planning, recruiting for and conducting moderated and unmoderated user testing Confident more »
Employment Type: Permanent, Part Time, Work From Home
customer needs, pain points, and solution options 🔰 Develop solution hypotheses iteratively, based on user research, and industry and market trend analysis 🔰 Establish customer journeymapping to guide product development; then validate that learning with user testing 🔰 Translate product vision into a roadmap containing well-defined, prioritised features that more »
EXPERIENCE Experienced user of tools such as Figma User experience expert with a history of driving business improvement across multichannel client journeys Customer journeymapping experience User research and usability testing experience BENEFITS Up to £65,000 Flexible hybrid working pattern Opportunity to grow and develop your career more »
London, England, United Kingdom Hybrid / WFH Options
Informa
You bring curiosity, empathy, and a sense of humour to everything you do. Responsibilities: Articulate users’ needs, tasks, and goals into user stories, journey maps, and user requirements. Develop effective user interfaces and interaction patterns to help users achieve their goals. Perfect, evolve and maintain design systems while more »
London, England, United Kingdom Hybrid / WFH Options
Informa
You bring curiosity, empathy, and a sense of humour to everything you do. Responsibilities: Articulate users’ needs, tasks, and goals into user stories, journey maps, and user requirements. Create wireframes, storyboards, and screen flows. Develop effective user interfaces and interaction patterns to help users achieve their goals. Design more »
collaboration and communication skills for cross-functional teamwork. Creative problem-solving abilities to address customer challenges and improve retention. Deep understanding of customer journeymapping and targeted content creation. Benefits: Flexible working arrangements 25 days annual leave + Extra day added on for every year of service Days more »
technical KPIs. Support the delivery and rollout of a new global website. Define, build and manage the website product roadmap – covering key value journey adds, integrations and customer journey improvements. Partner with our Marketing Technology Product Manager to ensure we can leverage and integrate out wider … level of services, quality and value. Essential competencies: Proven enterprise website management – 6+ years’ experience, preferably in B2B tech/SaaS market. User journey – creation and management of optimised journeys for key audiences. Use case – definition, collection and prioritisation (including management of backlog with stakeholders). Highly numerate … to inform decision making and presenting those to others. Technical skills and insight to support integrations with other key platforms in the customer journey e.g. Eloqua, Salesforce, GoToWebinar etc. Excellent and demonstrable collaboration skills. Passion for building great products to solve customer and business problems. Excellent communication skills more »
London, England, United Kingdom Hybrid / WFH Options
Palladium Digital
user-centric solutions, fostering effective communication and cooperation Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from customer journey maps, product roadmaps to digital products that meet client objectives Build strong, lasting relationships with your clients and identify and act on opportunities within more »
London, England, United Kingdom Hybrid / WFH Options
Culture Guru
successful candidate An understanding of the challenges of a subscription or membership organisation Google Analytics CRM software, Hubspot and or NetSuite experience Customer journeymapping skills to drive optimisation through a test-and-learn approach A business mindset coupled with strong data analysis skills The ability to tell more »
Farringdon, Greater London, United Kingdom Hybrid / WFH Options
Metropolitan Thames Valley
on activities like stakeholder and user interviews, surveys, competitor/peer analysis and other techniques. Work together to create affinity maps, personas, user journey maps and other documentation to visualise research and testing results and share insights with colleagues. You will define measurable KPIs and formulate prioritised hypotheses … in the research and testing aspect of the role Able to clearly visualise research and testing results, e.g., using affinity maps, personas, user journey maps and other techniques Knowledge of industry-standard research methods and experienced in planning, recruiting for and conducting moderated and unmoderated user testing Confident more »
be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such, will be a huge focus for the … prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journeymapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world (including Business, IT … brilliant next-step for an ambitious BA. Requirements: Experience working as a BA on technical/digital/marketing projects Experience with customer journeymapping Experience working on the discovery phase of projects Knowledge of Agile methodology, including writing and manging user stories Ability to take ownership and more »
be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such, will be a huge focus for the … prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journeymapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world (including Business, IT … brilliant next-step for an ambitious BA. Requirements: Experience working as a BA on technical/digital/marketing projects Experience with customer journeymapping Experience working on the discovery phase of projects Knowledge of Agile methodology, including writing and manging user stories Ability to take ownership and more »
A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journeymapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such, will be a huge focus for the … experience working through the discovery phase of complex greenfield projects to figure out scope and next-steps. You'll need experience of customer journeymapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world (including Business, IT more »
A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journeymapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such, will be a huge focus for the … experience working through the discovery phase of complex greenfield projects to figure out scope and next-steps. You'll need experience of customer journeymapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world (including Business, IT more »
product owners make better decisions to the programme. You should be able to present your understanding of users in ways such as user journey maps, personas screen flows and service blueprints. Measure success of implemented solutions from a user experience perspective. Plan and facilitate research with our users … research methods. You have experience using a ‘service design mindset' which involves researching beyond the digital interactions, you are considering the whole user journey, other people/processes that support the user journey and how people interact with it in the real world. Enjoys working in more »
